As a front desk supervisor, articulating your multitasking skills and customer service experience can be a particular challenge on your resume. Our comprehensive guide offers targeted tips and examples to help you effectively highlight your capabilities, ensuring you stand out to potential employers.
- Sample industry-leading professional resumes for inspiration and front desk supervisor resume-writing know-how.
- Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
- Write various resume sections to ensure you meet at least 95% of all job requirements.
- Balance your front desk supervisor technical expertise with personality to stand out amongst candidates.
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Simple guide to your front desk supervisor resume format and layout
Successful front desk supervisor resumes all have one specific characteristic - candidates have invested in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience. There are three distinct resume formats to help you focus on your:
- professional experience - use the reverse-chronological resume format;
- skills and achievements - via the functional skill-based resume format;
- both experience and skills - with a hybrid resume format .
What is more, keep in mind that your resume may be initially assessed by the ATS (Applicant Tracker System) (or the software used by companies in the hiring process). The front desk supervisor resumes that suit the ATS:
- have a header that includes either a role keyword or the job you're applying for;
- should be no longer than two pages;
- be submitted as PDF, unless specified otherwise.
Consider the local standards – Canadian resumes, for example, may have a different format.
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List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.
Recruiters' preferred front desk supervisor resume sections:
- A header with relevant contact information and headline, listing your current job title
- A resume summary or objective pinpointing what is most impressive about your expertise (that aligns with the role)
- An experience section highlighting the specifics of your responsibilities and achievements
- A skills sidebar to intertwine job advert keywords with your unique talents
- An education and certifications sections to serve as further accreditation to your professional experience
What recruiters want to see on your resume:
- Proven experience in administrating front desk operations, including managing check-ins, check-outs, and reservation systems.
- Excellent leadership and interpersonal skills to effectively lead a front desk team and maintain high levels of customer service.
- Proficiency in using hotel management software, such as Opera, Agilysys, or Frontdesk Anywhere.
- Ability to handle and resolve guest complaints in a professional and efficient manner.
- Experience with recruiting, training, and scheduling front desk staff to ensure full coverage during operational hours.
Defining your professional expertise in your front desk supervisor resume work experience section
The work experience section, often the most detailed part of your resume, is where you discuss your past roles and achievements. To effectively list your experience, consider these four key tips:
- Align your expertise with the job requirements. It's vital to integrate keywords matching the job criteria to pass initial assessments;
- Show, don’t just tell. Quantify your responsibilities by stating your actual achievements in previous roles;
- Include measurable metrics. For instance, how did your performance impact the annual ROI?
- Highlight crucial industry skills. Mention both technological knowledge and interpersonal skills in this section.
These guidelines will help you craft an impressive front desk supervisor resume work experience section that is bound to catch recruiters' attention.
- Oversaw a team of 10 front desk associates at a bustling city hotel, implementing a new customer service protocol that increased guest satisfaction ratings by 20%.
- Managed room booking procedures using Opera PMS, enhancing the efficiency of check-in and check-out processes by 30%.
- Coordinated with housekeeping and maintenance departments to ensure seamless operations, leading to a reduction in guest complaints by 25%.
- Launched a loyalty program that contributed to a 15% year-over-year increase in repeat guest visits.
- Trained and developed a front desk staff roster, resulting in productivity gains and reducing employee turnover by 10% within the first year.
- Mastered and utilized advanced check-in software, Streamline, ensuring accurate guest data and enhancing personalization of guest services.
- Implemented an upselling strategy that successfully increased average room revenue by 8%.
- Facilitated inter-departmental communication workshops, markedly improving cross-functional team collaboration and efficiency.
- Pioneered a digital guest feedback system leading to a more agile response to service issues and a 10% improvement in guest satisfaction scores.
- Developed and executed a comprehensive training program for front desk staff which increased guest check-in efficiency by 35%.
- Coordinated with IT department to upgrade front desk software, resulting in a 50% reduction in check-in errors.
- Managed a high-volume front desk, supervising 12 team members while maintaining top-tier customer service during peak seasons.
- Raised the bar for guest experience by designing a callback program that ensured all guest concerns were addressed within 24 hours, increasing customer retention by 5%.
- Negotiated contracts with local vendors to enhance the hotel's amenities, enriching the overall guest experience and bolstering ancillary revenue by 12%.
- Provided fiscal oversight for front desk operations, managing a budget of $500,000 and achieving a 6% cost savings via strategic staffing and supply management.
- Orchestrated the transition to a cloud-based reservation and front desk system, increasing data accuracy and reducing booking errors by 20%.
- Developed a guest relations initiative that improved online ratings by 2 stars on major review platforms.
- Acted as the primary point of contact during a hotel renovation, maintaining guest satisfaction and operational continuity during disruptive changes.
- Directed the front desk operations of a 500-room luxury resort, achieving the highest on-time check-in rate in the resort's history at 98% efficiency.
- Liaised with the events department to facilitate guest services for high-profile conferences, boosting the hotel's reputation as a premier event destination.
- Instrumental in launching the hotel’s mobile app, offering keyless entry and in-app check-in, which was adopted by 70% of guests.
- Spearheaded a customer service initiative that reduced average guest wait times from 15 minutes to under 5 minutes during high-traffic periods.
- Authored and enforced front office policy standards that improved overall operational consistency and guest feedback.
- Created a cross-training program for the front office staff, leading to a flexible workforce capable of handling diverse roles during demand spikes.
Quantifying impact on your resume
- Include the number of front desk staff you've supervised and the results of their performance improvements.
- Specify the percentage increase in customer satisfaction or service scores under your supervision.
- List any reduction in wait or processing times that you achieved through front desk operations improvements.
- Mention the volume of client interactions or transactions managed daily or monthly.
- Discuss the size of the budget you have managed or the cost savings you were able to identify.
- Outline the number and types of training sessions you've led to enhance team skills and service quality.
- Highlight any growth in hotel occupancy or booking rates attributed to your front desk management strategies.
- Detail specific systems or technologies implemented to streamline front desk operations and by what percentage efficiency was improved.
Action verbs for your front desk supervisor resume
Four quick steps for candidates with no resume experience
Those with less or no relevant experience could also make a good impression on recruiters by:
- Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
- Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
- Using the resume objective to showcase their personal vision for growth within the company
- Heavily featuring their technical alignment with relevant certifications, education, and skills.
Remember that your resume is about aligning your profile to that of the ideal candidate.
The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.
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If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.
Key hard skills and soft skills for your front desk supervisor resume
At the top of any recruiter front desk supervisor checklist, you'd discover a list of technical competencies, balanced with personal skills.
Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.
But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.
Both types of skills are specific and to best curate them on your resume, you'd need to:
- Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
- List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
- Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
- Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.
Take a look at some of front desk supervisor industry leaders' favorite hard skills and soft skills, as listed on their resumes.
Top skills for your front desk supervisor resume:
Property Management Systems (PMS)
Booking and Reservation Software
Point of Sale (POS) Systems
Customer Relationship Management (CRM) Software
Microsoft Office Suite
Data Entry and Management
Cash Handling and Financial Reporting
Telephone Systems
Email Communication Tools
Online Travel Agency (OTA) Platforms
Leadership
Communication
Customer Service
Problem-Solving
Time Management
Teamwork
Attention to Detail
Conflict Resolution
Adaptability
Multitasking
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Always remember that your front desk supervisor certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.
Front desk supervisor-specific certifications and education for your resume
Place emphasis on your resume education section . It can suggest a plethora of skills and experiences that are apt for the role.
- Feature only higher-level qualifications, with details about the institution and tenure.
- If your degree is in progress, state your projected graduation date.
- Think about excluding degrees that don't fit the job's context.
- Elaborate on your education if it accentuates your accomplishments in a research-driven setting.
On the other hand, showcasing your unique and applicable industry know-how can be a literal walk in the park, even if you don't have a lot of work experience.
Include your accreditation in the certification and education sections as so:
- Important industry certificates should be listed towards the top of your resume in a separate section
- If your accreditation is really noteworthy, you could include it in the top one-third of your resume following your name or in the header, summary, or objective
- Potentially include details about your certificates or degrees (within the description) to show further alignment to the role with the skills you've attained
- The more recent your professional certificate is, the more prominence it should have within your certification sections. This shows recruiters you have recent knowledge and expertise
At the end of the day, both the education and certification sections hint at the initial and continuous progress you've made in the field.
And, honestly - that's important for any company.
Below, discover some of the most recent and popular front desk supervisor certificates to make your resume even more prominent in the applicant pool:
The top 5 certifications for your front desk supervisor resume:
- Certified Front Desk Representative (CFDR) - American Hotel & Lodging Educational Institute (AHLEI)
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
- Front Desk Representative Certification (FDR) - American Hotel & Lodging Association (AHLA)
- Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute (AHLEI)
- Certified Rooms Division Executive (CRDE) - American Hotel & Lodging Educational Institute (AHLEI)
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Showcase any ongoing or recent educational efforts to stay updated in your field.
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Professional summary or objective for your front desk supervisor resume
front desk supervisor candidates sometimes get confused between the difference of a resume summary and a resume objective.
Which one should you be using?
Remember that the:
- Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
- Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your front desk supervisor expertise.
The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.
No matter if you chose a summary or objective, get some extra inspiration from real-world professional front desk supervisor resumes:
Resume summaries for a front desk supervisor job
- Seasoned front desk supervisor with over eight years of experience managing high-traffic hotel reception areas. Adept in streamlining check-in procedures, enhancing guest satisfaction scores, and leading a team of 15 receptionists. Successfully implemented a guest feedback system that increased customer satisfaction ratings by 20% within a single quarter.
- Dynamic hospitality professional eager to apply a decade of experience in restaurant management to the hotel front desk. A proven track record of improving service delivery, with strong leadership in team-building and operational management. Spearheaded a loyalty program that boosted repeat business by 25% over two years.
- Experienced retail store manager transitioning to hospitality, bringing forth strong customer service skills, inventory management expertise, and a record of increasing sales revenue by 30% within one year through strategic promotions and staff training.
- Former high school assistant principal ready to leverage my background in creating structured environments, personnel supervision, and strategic problem-solving to excel in managing a hotel front desk. Awarded 'Administrator of the Year' for significantly reducing student disciplinary incidents by 40% through innovative program development.
- Eager to launch a career in hospitality, motivated by a genuine passion for providing exceptional customer experiences. Committed to acquiring the necessary skills quickly and efficiently, aiming to contribute positively to guest satisfaction and operational excellence with no prior industry experience.
- Aspiring to join the hospitality sector as a front desk supervisor, with a strong desire to learn and grow within a customer-focused environment. Relentless commitment to delivering top-notch service with a fresh perspective and enthusiasm, despite having no direct industry experience.
Miscellaneous front desk supervisor resume sections for a more personalized approach
Your front desk supervisor resume can reflect even more upon your personality and best qualities - that is if you decide on including a couple of additional resume sections to support your application.
Some of the best-accepted industry-wide choices include the:
- Resume projects - getting into the outcomes of your most important work, so far;
- Languages on your resume - detailing your proficiency level;
- Special recognitions - dedicated to your most prominent industry awards;
- Hobbies and interests - defining how you spend your free time.
Key takeaways
- All aspects of your resume should be selected to support your bid for being the perfect candidate for the role;
- Be intentional about listing your skill set to be balanced with both technical and people capabilities, while aligning with the job;
- Include any experience items that are relevant to the role and ensure you feature the outcomes of your responsibilities;
- Use the summary or objective as a screenshot of your best experience highlights;
- Curate various resume sections to showcase personal, transferable skills.
