As a resort manager, you may find it challenging to distill your multifaceted experience into a concise and impactful resume. Our guide provides targeted advice and examples to help you highlight your unique skills and accomplishments, ensuring your resume stands out in a competitive job market.
- Sample industry-leading examples to learn how to write your best resume yet.
- Improve the experience, education, and achievements section of your resume with insights from resume-writing professionals.
- Curate your technical expertise and personality to stand out amongst the pool of candidates.
- Succinctly focus on your unique skill set all through your resort manager resume.
If the resort manager resume isn't the right one for you, take a look at other related guides we have:
Professional resort manager resume format advice
Achieving the most suitable resume format can at times seem like a daunting task at hand.
Which elements are most important to recruiters?
In which format should you submit your resume?
How should you list your experience?
Unless specified otherwise, here's how to achieve a professional look and feel for your resume.
- Present your experience following the reverse-chronological resume format . It showcases your most recent jobs first and can help recruiters attain a quick glance at how your career has progressed.
- The header is the must-have element for your resume. Apart from your contact details, you could also include your portfolio and a headline, that reflects on your current role or a distinguishable achievement.
- Select relevant information to the role, that should encompass no more than two pages of your resume.
- Download your resume in PDF to ensure that its formatting stays intact.
Think about the location of your application – Canadian resumes, for instance, might follow a different structure.
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PRO TIP
List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.
Don't forget to include these six sections on your resort manager resume:
- Header and summary for your contact details and to highlight your alignment with the resort manager job you're applying for
- Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
- Skills section to further highlight how your profile matches the job requirements
- Education section to provide your academic background
- Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections
What recruiters want to see on your resume:
- Proven experience in resort management or a similar role within the hospitality industry, showcasing the ability to effectively manage all resort operations
- Strong leadership skills with a record of successfully managing a diverse team, including recruitment, training, and performance management
- Financial acumen with demonstrated experience in budgeting, financial planning, and revenue management specific to a resort setting
- Customer service excellence with a history of enhancing guest satisfaction and implementing strategies for achieving high service ratings
- Knowledge of and experience with resort-specific systems and technology, such as property management systems (PMS), booking engines, and guest experience platforms
Essential tips for crafting your resort manager resume experience section
The experience section is indeed the core of your resort manager resume. It's where you present your past and current job roles. But how should you approach this crucial part?
A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.
To effectively write your resort manager resume experience section, consider these guidelines:
- Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
- Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
- Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
- Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.
We have an array of resume examples that illustrate how to optimally curate your resort manager resume experience section.
- Oversaw successful restructuring of guest service operations, improving customer satisfaction scores by 35%.
- Led a team of 50+ employees, providing comprehensive training programs that reduced staff turnover by 25%.
- Managed annual budget of $5 million, implementing cost-saving strategies that decreased operational expenses by 15% while maintaining high service standards.
- Boosted annual revenue by 40% through strategic marketing initiatives and partnerships with local tourism agencies.
- Instituted a luxury guest experience program that increased repeat visitor rates by 30% within the first year.
- Directed the rollout of an eco-friendly initiative, reducing waste by 50%, which enhanced the brand's image as a sustainable destination.
- Initiated and administered a comprehensive digital transformation of resort services, resulting in a 45% increase in online bookings.
- Cultivated a culture of continuous improvement, which led to the resort winning the 'Best Leisure Hotel Award' in 2016.
- Developed and executed high-profile events, including an international culinary festival that attracted 10,000+ attendees.
- Implemented a dynamic pricing model for lodging and amenities, maximizing occupancy rates during off-peak seasons by up to 20%.
- Collaborated with the IT department to upgrade the resort's property management system, enhancing operational efficiency by 30%.
- Negotiated with vendors and suppliers to secure high-quality products and services at a 10% reduced cost to the company.
- Revamped the resort’s dining experience, introducing three new restaurants that increased food and beverage profits by 50%.
- Designed and executed a guest loyalty program that retained an additional 15% of guests year-over-year.
- Managed multi-million dollar renovations that modernized facilities, as well as conserving historical charm, leading to a 20% increase in bookings.
- Spearheaded an initiative to improve employee engagement, resulting in the resort receiving the 'Employer of the Year' award in 2017.
- Grew the resort's social media presence, achieving a 150% increase in followers and 60% increase in direct bookings through online channels.
- Managed cross-functional teams to launch a new spa facility, contributing to a 25% increase in resort-wide guest spending.
- Launched a sustainability program that reduced water usage by 1 million gallons per year, strengthening the resort's commitment to environmental stewardship.
- Improved guest satisfaction by pioneering a customizable room amenities service, which was later adopted as a brand standard across the company.
- Orchestrated the hosting of a celebrity golf tournament that generated over $500,000 in publicity value and attracted high-net-worth clients.
- Enhanced overall operational workflow by integrating advanced reservation and customer relationship management systems.
- Piloted a multicultural festival that became an annual event, drawing in an additional revenue stream of approximately $300,000 each year.
- Successfully coordinated with national park services for eco-tours, increasing resort's outdoor activity bookings by over 50%.
The following content includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top responsibilities present on the task lists for resort manager professionals.
Top Responsibilities for Resort Manager:
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Quantifying impact on your resume
- List the percentage increase in overall guest satisfaction scores achieved during your management tenure.
- State the exact number of rooms and suites you were responsible for overseeing.
- Quantify the revenue growth your strategies led to within a specific period.
- Detail the percentage reduction in operational costs you implemented through effective management practices.
- Include the number of staff you directly managed and the training programs you initiated.
- Highlight the number of successful events hosted at the resort under your management.
- Mention the exact figures of improved online ratings (e.g., TripAdvisor, Google) under your leadership.
- Report the specific increase in repeat guest visitation rates during your period as manager.
Action verbs for your resort manager resume
Experience section for candidates with zero-to-none experience
While you may have less professional experience in the field, that doesn't mean you should leave this section of your resume empty or blank.
Consider these four strategies on how to substitute the lack of experience with:
- Volunteer roles - as part of the community, you've probably gained valuable people (and sometimes even technological capabilities) that could answer the job requirements
- Research projects - while in your university days, you may have been part of some cutting-edge project to benefit the field. Curate this within your experience section as a substitute for real-world experience
- Internships - while you may consider that that summer internship in New York was solely mandatory to your degree, make sure to include it as part of your experience, if it's relevant to the role
- Irrelevant previous jobs - instead of detailing the technologies you've learned, think about the transferable skills you've gained.
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PRO TIP
If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
The right balance between hard skills and soft skills for your resort manager resume
Wondering what the perfect resort manager resume looks like? The candidate's profile meets job requirements by balancing both hard skills and soft skills across their resume.
- Hard skills are all the technologies you're apt at using . Prove you have the right technical background by listing key industry hardware/software in your resort manager resume skills section and noteworthy certifications.
- Soft skills are both your personal, mindset, communication, analytical, and problem-solving talents . Use your resort manager resume achievements section to show how you've used a particular soft skill to reach a tangible outcome.
When writing about your unique skill set, always make sure to refer back to the job advert to see what are the key requirements. This ensures you've tailored your resume so that it matches closer to what the ideal candidate profile is.
Top skills for your resort manager resume:
Property Management Software
Point of Sale Systems
Revenue Management Systems
Booking and Reservation Systems
Customer Relationship Management (CRM) Software
Financial Management Software
Online Travel Agency (OTA) Platforms
Human Resource Management Systems (HRMS)
Inventory Management Systems
Data Analysis Tools
Leadership
Communication
Problem-Solving
Customer Service Orientation
Time Management
Team Collaboration
Conflict Resolution
Adaptability
Attention to Detail
Strategic Planning
Next, you will find information on the top technologies for resort manager professonals from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.
Top technologies for Resort Manager’s resume:
- Email software
- Microsoft Outlook
- Microsoft PowerPoint
- M-Tech Hotel Service Optimization System HotSOS
- UniResMan
PRO TIP
Always remember that your resort manager certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.
Maximizing your resort manager resume: education and certification sections
To effectively showcase your industry knowledge in your resort manager resume, it's important to properly list your education and certifications.
For the education section, ensure you include:
- Higher education degrees pertinent to the industry or those at a postgraduate level;
- The start and end dates of your education, along with the name of the institution you graduated from;
- Your GPA and relevant coursework, but only if they are impressive and applicable to the role.
Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.
Below is a list of key industry certifications that are often sought after by recruiters
The top 5 certifications for your resort manager resume:
- Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
- Certified Hospitality & Tourism Management Professional (CHTMP) - American Hotel & Lodging Educational Institute
- Certified resort manager (CRM) - Community Associations Institute
- Certified Lodging Manager (CLM) - Hospitality Sales & Marketing Association International
- Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
The content below includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top associations for resort manager professionals.
Top US associations for a Resort Manager professional
- American Hotel and Lodging Association
- American Hotel and Lodging Educational Institute
- IEHA
- International Council on Hotel, Restaurant, and Institutional Education
PRO TIP
The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.
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Your resort manager resume top one third: choosing between a resume summary or an objective
The top third of your resume is crucial, as recruiters might focus only on this section rather than reading the entire document. Therefore, it's important to carefully decide whether to include a resume summary or an objective.
- The resume summary encapsulates your most significant experiences, key achievements, and skills in the field. Ideal for candidates with substantial relevant experience, the summary previews what recruiters will find in the rest of your resume.
- The resume objective outlines your professional aspirations. It describes your career goals for the coming years and how you envision your role evolving in the prospective company. The resume objective is suitable if you have less professional experience and wish to emphasize various soft skills such as motivation, vision, and planning.
Explore some of the best examples of resume summaries and objectives from real-life professional resumes in the industry.
Resume summaries for a resort manager job
- With over a decade of dynamic leadership in resort management, including oversight of multi-million dollar renovations that significantly increased guest satisfaction scores, I have consistently led teams to deliver exceptional hospitality experiences. My expertise lies in strategic planning, comprehensive staff training, and fiscal management, propelling resorts to top-ranking positions in competitive tourist destinations.
- Seasoned Marketing Director pivoting into resort management brings a fresh perspective with 15 years of experience crafting high-impact campaigns that have doubled online engagement and boosted brand reputation. Keen to apply strategic marketing insights and robust customer experience strategies to create unforgettable stays and drive resort profitability.
- Former high-end restaurant owner-manager with a strong 8-year record of elevating the dining experience seeks to transition to resort management, capitalizing on profound expertise in VIP client relations, event planning, and team leadership to enhance overall guest satisfaction and operational excellence in a prestigious resort setting.
- Eager to bring an extensive background in international hotel operations management, encompassing 20 years with luxury properties across Europe, to a modern resort environment where cutting-edge guest service innovations and robust revenue management techniques will drive world-class hospitality and business success.
- As an ambitious professional who recently completed a Master’s in Hospitality Management, I am prepared to apply my academic knowledge, passion for the hospitality industry, and commitment to service excellence to deliver impeccable guest experiences and contribute to the operational achievements of a top-tier resort.
- With a fresh Bachelor's degree in Business Administration and a minor in Tourism Management, I am zealous about starting a career in resort management by leveraging my extensive customer service experience gained through part-time jobs and internships to refine the quality of guest services and contribute to the resort's outstanding reputation.
Average salary info by state in the US for resort manager professionals
Local salary info for Resort Manager.” Source: My Next Move, National Center for O*NET Development. Accessed 10/15/2024
| State | Average Salary (in USD) |
|---|---|
| US National Average | $65,360 |
| California (CA) | $74,660 |
| Texas (TX) | $57,680 |
| Florida (FL) | $76,580 |
| New York (NY) | $78,510 |
| Pennsylvania (PA) | $59,060 |
| Illinois (IL) | $57,980 |
| Ohio (OH) | $49,350 |
| Georgia (GA) | $62,440 |
| North Carolina (NC) | $61,750 |
| Michigan (MI) | $68,000 |
Beyond your resort manager resume basics - extra sections
Ensure your resort manager resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:
- Prizes - as a special nod to what matters most in the field;
- Projects - ones that would really further support your application;
- Hobbies - include only if you think they'd further your chances at landing the role with personality
- Community impact - to hint at the causes you care about.
Key takeaways
- Your resume layout plays an important role in presenting your key information in a systematic, strategic manner;
- Use all key resume sections (summary or objective; experience; skills; education and certification) to ensure you’ve shown to recruiters just how your expertise aligns with the role and why you're the best candidate;
- Be specific about listing a particular skill or responsibility you've had by detailing how this has helped the role or organization grow;
- Your personality should shine through your resume via the interests or hobbies, and strengths or accomplishments skills sections;
- Certifications go to provide further accreditation to your technical capabilities, so make sure you've included them within your resume.
