INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Front Desk Manager positions are at a 9% growth rate, which is as fast as average. With that said, there are currently 322,000 jobs in the market right now. The total number of jobs is expected to increase by 28,600 to 350,600 in the period of 2020-30.
What’s more, the median annual wage for the Front Desk Manager jobs was $98,890 in May 2020. The lowest 10% earned less than $56,080, and the highest 10% more than $169,930.
Our conclusion? The Front Desk Manager job market is wide open for candidates.
Top front desk manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Front Desk Manager resume experience section
Front desk manager resume's job experience checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Front Desk Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
- Achieved growing in position after one month from the start working
- Invented my own fast process of group check-in and realized it
- Check in & check out of guests, create comfortable accommodation
- Working with the programs as like: Fidelio MICROS 8, Vision, MS Office, Adobe, cash machine
- Created my own bag design for lunch boxes (early breakfast)
- Process incoming calls, financial invoices, billing for payment
- Got the status "THE BEST RECEPTION AGENT"
- Assisted in managing a one-thousand guest-room property with 100% turn
- Liaised with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Established positive relationships with 500+ new clients
- Led the guest services team which increased the guests' satisfaction by 60%
- Supervised and trained front desk associates such as cashiers and service desk associates
- Managed a team of 10 front desk staff and achieved a 95% guest satisfaction score
- Reduced guest complaints by 25% through effective problem-solving and communication skills
- Increased gift shop revenue by 15% by maintaining fully stocked inventory and implementing promotional strategies
- Collaborated with the Sales team to increase group bookings by 20%
- Improved front office financial operations by implementing new accounting controls and procedures resulting in a 10% reduction in errors
- Assisted in managing a team of 8 front desk staff and achieved a 90% guest satisfaction score
- Conducted training sessions for new associates resulting in a 90% improvement in their performance
- Maintained a 100% accuracy rate in billing and guest requests handling
- Coordinated with other departments to ensure smooth operations and guest satisfaction
- Ensured front office supplies and merchandise for the gift shop and or market were fully stocked, and inventory was maintained
- Achieved an 85% guest satisfaction score by consistently providing attentive, friendly, and efficient service to all guests
- Increased revenue by 10% by implementing a new upselling program at the Front Desk
- Reduced labor costs by 5% by optimizing schedules and cross-training associates to cover multiple positions
- Led the successful implementation of new hotel software, resulting in more accurate and efficient operations
- Received the Employee of the Year award in 2021 for outstanding leadership and performance
- Implemented a new training program for Front Desk associates, resulting in a 20% increase in upselling revenue
- Streamlined check-in and check-out processes, reducing wait times by 30%
- Maintained high employee morale and retention rates by creating a positive and supportive work environment
- Achieved a 90% occupancy rate during peak season by optimizing room inventory and rates
- Collaborated with the Sales team to coordinate group reservations and events, resulting in a 15% increase in group bookings
PRO TIP
Check the Front Desk Manager job description for inspiration. Look for similarities between your employer’s values and your experience.
Action verbs for your front desk manager resume
Recommended Reads:
Front Desk Manager Resume Skills’ Tips & Tricks to Impress Recruiters
Resume skills section checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top skills for your front desk manager resume
Customer Service
Microsoft Office
Sales
Project Management
Outlook
Data entry
Mailchimp
Front Desk Software
Cash Handling
Communication
Planning and organisation
Prioritization
Efficiency
Responsibility
Problem-solving
Attention to detail
Customer service
Phone Etiquette
Discretion
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
Front desk manager resume header: Tips, red flags, and best practices
Checklist for your front desk manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads.":
PRO TIP
Include a link to your portfolio in your Front Desk Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Front desk manager resume summary best practices
Checklist: what to include in your front desk manager resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume summary formula:
PRO TIP
Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.
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Listing your education, certifications and courses
Resume education section checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top certifications for your front desk manager resume
Hotel Front Desk
Hotel Front Office Management and Operations
React Front To Back 2022
Learn modern React by building 4 projects including a Firebase 9 app and a full stack MERN app
Help Desk - Manager
A help desk course about managing, hiring and building a team in a help desk environment.
Front Desk (Office) Safety & Security from A to Z
How to Deal with Dangerous Situations, Difficult People and Emergencies
Front Desk Safety and Security
Planning ahead for serious events including emergencies, natural disasters, intruders and threats of violence.
Recommended reads:
PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
How to write a front desk manager resume
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Front Desk Manager resume:
Front Desk Manager Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Front Desk Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What makes a great front desk manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
