INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Branch Manager positions are at a 14% growth rate, which is faster than average. With that said, there are currently 907,600 jobs in the market right now. The total number of jobs is expected to increase by 124,400 to 1,032,000 in the period of 2020-30.
What’s more, the median annual wage for the Branch Manager jobs was $87,660 in May 2020. The lowest 10% earned less than $50,990, and the highest 10% more than $156,840.
Our conclusion? The Branch Manager job market is wide open for candidates.
Top branch manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
Writing a job-winning experience section: Branch Manager resume edition
Branch manager resume experience section: dos and don'ts
- List 4-6 bullet points per position;
- Include only relevant job experience;
- Make sure to highlight your strongest skills by focusing on the challenges you’ve faced and the results you’ve achieved;
- Don’t use buzzwords that carry no meaning;
- Don’t share confidential information about your previous employers.
If you prefer to be led by example, check out some great Branch Manager resume experience section snippets below!
- Overseeing operations, supervising and motivating employees
- Creating action plans mainly to optimize operational controls
- Leading the sales effort in the branch, analyzing market trends and working closely with team to reach branch key performance indicator
- Generating new business and interacting with new and existing customers
- Ensuring compliance with financial policies and credit procedures
- Engaging in business development and developing new strategies for business expansion
- Managed schedules, organized office functions, and oversaw daily operations of office
- Managed the distribution of 1,000 travel magazines bi-annually.
- Supported the company's growth in product sales and marketing in East Malaysia.
- Trained and developed 4 employees to level 2 promotion
- Interviewing and selection of candidates to fill branch positions
- Presidents Club Achievement Award 2017, 2018, 2019
- Performance counseling, including making and recommending disciplinary action decisions
- Ensuring compliance with internal controls, operational procedures and risk management policies
- Strong individual and team sales/referral performance in deposits, loans, investment and other product lines
- Directing, leading and coaching of superior sales and service behaviors and activities by the entire team
- Developing and executing plans in order to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branch
- Launched new sales category accomplishing 100% sales increase within 1 year
- Led branch to an all-time high customer service rating of 85% completely satisfied customers
- Effectively managed team of 25 banking professionals and staffs
- Recognized as a national achiever top 10% of the company in 2007 and 2008
- Promoted a positive image of the bank, developed and maintained effective business relationships with customers, employees and retail partners, served as a liaison between the branch and corporate departments
- Addressed and resolved complex customer service issues and employee disputes, performed reviews of tasks requiring manager level approvals
- SSBM role handled high call volume from assigned locations to smooth out customer complaints before the call would get escalated to Regional level
- Provide quality and exceptionally services to customers
- Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description
- Assist Branch Manager to operate the branch in line with company procedures and policies
- Communicate personally with customers to ensure customer satisfaction
- Resolve customer complaints promptly and efficiently
- Assist in performance appraisals, promotions, and compensation activities for employees
- Prepare work schedules for staff
- Provide quality and exceptionally services to customers
- Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function accordingto job description
- Assist Branch Manager to operate the branch in line with company procedures and policies
- Communicate personally with customers to ensure customer satisfaction
- Resolve customer complaints promptly and efficiently
- Assist in performance appraisals, promotions, and compensation activities for employees
- Prepare work schedules for staff
- Identified business development opportunities among Commercial Banking clients.
- Increased branch revenue for 3 years in a row by an average of 25%.
- Negotiated the terms and conditions of agreements with new and existing clients for bank products, making sure that they met the desired profitability criteria.
- Served as a daily escalation resource to ensure client expectations are met or exceeded.
- Reviewed loan applications and cash management service agreements for completeness and accuracy and submitted applications to appropriate departments.
- Assisted team in pre-sales activities such as sales pitch preparation, client research, preparation of prospect and client files for further action.
- Led staff of 15+ personnel by designing and delivering training, engaging in proactive problem-solving, and ensuring compliance.
- Management of all sales units
- Led the transition to indirect sales model
- Develop partner network and
- Grow business YoY
- 14M$ turnover
- Branch & Team Management.
- Business Development.
- Client Relationship Management.
- Franchisee Business Development.
- Revenue Generation.
- Developing, motivating, and guiding sales team toward successful outcomes and attainment of business objectives.
- Handling the entire Dealing team & ensuring that they are performing efficiently.Servicing existing HNI /retail clients & sub brokers of region.
- Implementing data collection & analysis, involvement in lead generation & subsequently lead conversion.
- Customer Complaint Handling.
- Advising clients in investments
- Managing office of 16 people including 3 engineers and 13 engineering technicians
- Responsible for daily operations and branch profitability
- Geotechnical engineering analysis and report preparation
- Business development lead
- Geotechnical, CMT and ESA Phase I proposal preparation
- Invoicing review and follow up with clients
- Manage Forwarding and Transport Division in Romania
- Lead a team of 100+ with 6 direct reports
- Develop the Domestic Distribution network
- Create an European Partner Network for Groupage
- Developing, implementing and maintaining a business plan for the branch.
- Focusing on achieving customer acquisition, retention and cross sales
- Managing the daily activities of the branch.
- Enforcing the companies policies, principles, and procedures.
- Inspiring and motivating staff.
- Identifying then addressing team training and development needs.
- Coaching and developing staff to do more and better.
- Interpreting, analysing and producing sales & financial data.
- Enhancing awareness of the company branch and brand.
- Liaising with the Area Manager to develop innovative marketing strategies. Communicating clear business messages to staff.Responsible for dealing with complex and diverse managerial problems.
- Conducted customer discovery with 30+ members
- Growth hacked the database from 30,000 sign ups to 350,000
- Founded of one of the most important sustainable design startups in Mexico City an initial 4 member team.
- Increased monthly visits from 100,000 to over 2 million in a year
- Managed a budget of approximately $5,000,000.00 and allocated funds appropriately to secure financial stability of the projects,
- Directed all operational aspects including distribution, customer service, human resources, administration and sales in accordance with company's objectives,
- Brought out the best of branch office personnel by providing training, coaching, development and motivation,
- Developed forecasts, financial objectives and business plans,
- Oversaw financial reports for taxes, regulatory agencies and other financial groups relating to branch finance,
- Addressed subcontractor, supplier and employee satisfaction issues promptly and diligently,
- Complied with all applicable laws and regulations for the construction industry within the State of Mongolia,
- Met goals and metrics on a regular basis (daily, monthly, quarterly and yearly), networked to improve company presence,
- Lead a team of ten passionate people to fulfill all company goals and objectives at a given time,
- Organized meetings with subcontractors, suppliers and other agency's to ensure smooth functioning of the projects.
- Managed a staff of 14 employees
- Selected to lead and create quarterly sales meetings
- Developed and supervised new training program for select managers to obtain full underwriting authority
- Reduced auditing remarks by 70%
- Leading branch to an all-time high customer service rating of 85% completely satisfied customers
- Reached a good customer base within 2-3 months with $5000 customer lifetime value
- Reached sales goals 100% of the time
- Managed a team of 9 employees and promoted 3 employees within 18 months through mentorship and development activities
- Maintained over 90% Branch Customer Service score for 3 consecutive quarters
- Originated, reviewed, processed, closed, and administered client loan proposals. Closed approximately 30 business loans in 2019, averaging $1.5 million in total loan volume
- Led branch to over 101% Sales Production Scorecard YTD, and ranking 5th in District
- Partnered with the local university to promote branch savings accounts, improving student enrollment in accounts by 32%
- Ranked in the first quartile for 2 consecutive Quarterly Audits
- Nominated twice for Women Empowerment leadership and the People Manager team to lead the District for
- I was learnt to manage the business of the branch.
- Knowing and understanding the problems of your staff and solving the same.
- Being in the front desk of all, I was assign to cross check all the transactions happening in the bank.
- Was in-charge of ATM Cash loading and reporting the same.
- Verification of all the documents and due deligence thereof.
- Visiting Loan Customers House and Recovering of overdue amounts if arises.
- Cross selling of Bank Products.
- Marketing of digital banking and the articulation of the benefits thereof.
PRO TIP
The person reading your Branch Manager resume will be busy, make sure you never waste their time with fluff.
Action verbs for your branch manager resume
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An impressive skills section for your branch manager resume
Writing a skills section that stands out:
- Check the job advert for keywords that you can use: this will help you pass ATS;
- Focus on relevant and valuable skills that will support your application;
- Make sure to include both hard and technical skills, leaving soft skills for other sections of your Branch Manager resume;
- Don’t list skills you don’t have.
Top Skills for Your Branch Manager Resume
SQL
Microsoft office
Tableau
Salesforce
Jira
Google Analytics
Project Management
Time Management
Interpersonal Communication
Decisiveness
Delegation
Patience
Creativity
Self-motivation
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
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Branch manager resume header: tips, red flags, and best practices
Checklist for your branch manager resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
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PRO TIP
Include a link to your portfolio in your Branch Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
The branch manager resume summary: tips and tricks
Making a strong first impression.
- Keep your summary section short and easy to read; avoid long sentences;
- Highlight your total years of experience in the field;
- Mention 1-2 of your biggest achievements and strengths;
- Add a couple of keywords from the job advert.
Resume summary formula:
PRO TIP
You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.
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Branch manager resume: a strong education section
What to include in your education section?":
- Your highest education degree (incl. major, duration, name of institution);
- A bit more about the certifications you’ve got (if they are relevant to what you’re applying for);
- Some extracurricular activities that have helped you develop and strengthen your skills;
- If you’re an entry-level applicant: Relevant courses and projects.
Top Certifications for your Branch Manager Resume
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Management Skills: New Manager Training Update 2022
Management Skills Certification in Developing People, Leading Teams & Process Improvement in the New Hybrid Work Culture
The Superboss Playbook for Managers
Discover how top managers develop high potential talent, lead by teaching, and foster creative, high-performance teams.
Management Crash Course: Tactical Training for New Managers
Master Real World Management Skills -- Practical Exercises to Help You Tackle the 7 Challenges that Every Manager Faces
New Manager's Five-week Success System: 25 Days > Management
You will succeed, with the 25 most important management skills and 100 top new manager tools, actions and behaviours.
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
Branch manager resume: How to choose the right format
The content of your resume is necessary for showcasing your expertise, skills, and education. Great formatting, on the other hand, is essential for highlighting your attention to detail, creativity, and ability to stand out.
There are three basic resume formats to choose from:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
Which one of these you choose depends on a couple of things, but most importantly: the industry and your level of experience.
The reverse-chronological resume format, for example, is great if you’re a Branch Manager with many years of experience and no career gaps. It doesn’t really matter if your company of choice is a multinational corporation or an early-stage startup – this resume format is considered to be a safe bet.
If you’re someone with little or no experience, however, we advise you to go for a functional skills-based resume format. It focuses on skills, competencies, and education, rather than experience. This makes it great for entry-level applicants, career changers, and graduate students.
And if you’re tired of traditional formats and want to go over the top when it comes to your application, the combination or hybrid resume format is here to help. Here, you can focus on both your experience and your skills, there’s even space for you to highlight your most spectacular personality traits. If you want to give a modern feel to your Branch Manager resume, this resume format is just what you need. Add a ‘my life philosophy’ section for additional bonus points!
Looking for ways to perfect your Branch Manager resume layout and style?
- Don’t risk it: choose standard 1-inch resume margins;
- Go for traditional resume fonts (sized 10-12p);
- Match the length of your Branch Manager resume with your years of experience – choose a one-page template if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- To be on the safe side, save your resume in PDF. This will help you avoid formatting issues and unauthorized editing.
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PRO TIP
If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.
Your branch manager resume: other sections to include
Tired of resumes that focus only on your professional side? Want to show you’re an actual human being with a real personality that goes beyond your work experience? Then add some other sections to your Branch Manager resume!
Depending on the industry, company, and position, you can go for a more creative or less creative approach. Choose 1-2 of the following:
Making your branch manager resume shine
In a pile of boring black and white resumes, a creative Branch Manager application feels like a breath of fresh air. And trust us, recruiters love this.
There are two ways to add a splash of creativity to your resume. You can either go for a creative layout (bright colors, modern fonts, etc.) or add some creative sections (e.g. ‘what my typical day looks like’).
It’s up to you! Just make sure to keep the position, company, and industry in mind. Otherwise, you risk going over the top. And that’s not always a good idea.
What makes a great branch manager resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
