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5 Mortgage Operations Manager Resume Examples & Guide for 2024

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Top Mortgage Operations Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers & results)
  • Relevant skills
  • Education
  • Certifications

Writing a memorable experience section: Mortgage Operations Manager resume edition

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Mortgage Operations Manager Resume Experience Section: Dos and Don'ts
  • List 4-6 bullet points per position;
  • Include only relevant job experience;
  • Make sure to highlight your strongest skills by focusing on the challenges you’ve faced and the results you’ve achieved;
  • Don’t use buzzwords that carry no meaning;
  • Don’t share confidential information about your previous employers.

We’ve gathered the most impressive Mortgage Operations Manager experience sections from real Enhancv resumes. Check them out for some additional inspiration!

Work Experience
Mortgage Operations Manager
ABC Mortgage
2019-01 2022-01
  • Increased mortgage loan processing efficiency by 25% through implementation of new technology solutions
  • Reduced underwriting turn time by 20% through streamlining procedures and training staff
  • Achieved a 95% customer satisfaction rate by ensuring timely and accurate communication throughout the loan process
  • Managed a team of 15 loan officers and processors to exceed monthly production goals
Work Experience
Mortgage Operations Specialist
DEF Bank
2016-05 2018-12
  • Processed and closed an average of 50 loans per month with a 98% accuracy rate
  • Developed and implemented new training program for loan officers resulting in a 15% increase in monthly production
  • Collaborated with internal and external stakeholders to resolve complex loan scenarios and ensure timely closings
  • Streamlined procedures and implemented new technology solutions resulting in a 20% reduction in underwriting turn time
Work Experience
Loan Processor
GHI Mortgage
2014-02 2016-04
  • Processed an average of 30 loans per month with a 98% accuracy rate
  • Collaborated with loan officers to resolve complex loan scenarios and ensure timely closings
  • Assisted in training new loan officers on loan processing procedures and systems
  • Maintained a positive customer service experience by providing timely and accurate communication throughout the loan process
Work Experience
Mortgage Operations Manager
ABC Mortgage
01/2017 12/2022
  • Led a team of 8 mortgage operations professionals to achieve a 30% reduction in loan processing time by implementing a streamlined workflow process.
  • Developed and executed a training program for new hires that resulted in a 50% reduction in onboarding time.
  • Collaborated with internal departments to design and implement a risk management framework that increased regulatory compliance by 20%.
  • Implemented automated loan delivery and servicing processes, resulting in a 25% reduction in errors and a 15% increase in productivity.
  • Developed and implemented policies and procedures for loan servicing, which led to a 10% reduction in customer complaints.
  • Managed daily and monthly reporting activities for servicing portfolios, ensuring timely report distribution and remittances to special servers.
Work Experience
Investor Reporting Manager
XYZ Financial
01/2015 12/2016
  • Oversaw daily and monthly investor reporting activities for servicing portfolios, ensuring reports and remittances were sent by applicable deadlines.
  • Developed and implemented policies and procedures for investor reporting, maintaining compliance with regulatory requirements and policies.
  • Identified and proposed solutions to manual processes, resulting in a 15% increase in efficiency and a 10% reduction in errors.
  • Led the gathering of internal and external audit requests for information, resulting in successful completion of audits with no major findings.
  • Collaborated with internal servicing departments to design, build, and enhance best-in-class processes.
  • Served as primary contact for special servers, ensuring timely and proactive communication to deliver white-glove service to investors.
  • Managed and developed a team of 6 investor reporting analysts, providing training, staff development, performance reviews, and disciplinary actions.
Work Experience
Mortgage Operations Manager
ABC Mortgage
2018-01-01 2022-01-01
  • Implemented an automated loan origination system, resulting in a 30% increase in efficiency and a 50% reduction in loan processing time.
  • Developed and maintained relationships with key stakeholders, including loan officers, real estate agents, and appraisers, resulting in a 20% increase in loan volume.
  • Reviewed and analyzed loan applications, income, assets, title, and appraisals to identify and mitigate risk factors, resulting in a 99% accuracy rate in loan approval.
Work Experience
Senior Underwriter
XYZ Mortgage
2015-01-01 2018-01-01
  • Maintained a 95% loan approval rate by conducting thorough reviews of loan applications, income, assets, title, and appraisals to identify and mitigate risk factors.
  • Facilitated effective communication between borrowers, loan processors, and loan officers to ensure timely loan processing and closing, resulting in a 90% on-time closing rate.
  • Developed and maintained a deep understanding of lender, agency, and investor guidelines, resulting in consistent compliance with all regulations and guidelines.
Work Experience
123 Mortgage
2012-01-01 2015-01-01
  • Achieved a 98% loan approval rate by maintaining a deep understanding of FFF overlays, policies, and procedures.
  • Collaborated with loan officers and processors to ensure timely and accurate loan processing, resulting in a 90% on-time closing rate.
  • Identified discrepancies in loan information and worked with relevant stakeholders to ensure accurate and complete loan files, resulting in a 95% accuracy rate in loan approval.
pro tip icon

Include quantitative data throughout your Mortgage Operations Manager resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action Verbs for your Mortgage Operations Manager Resume

At Enhancv, we went through countless [Job Title] resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Mortgage Operations Manager Resume: The Skills Section!

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Mortgage Operations Manager resume: skills section checklist
  • Scan the job advert for keywords worth including in your resume;
  • List both hard and transferable skills;
  • Leave room for discussion: include some of your skills in other sections of your resume;
  • Focus on skills that prove your expertise and leave the irrelevant ones behind.
Top skills for your mortgage operations manager resume

Loan Processing


Mortgage Regulations

Risk Management

Loan Origination Software

Financial Analysis

Documentation Management

Loan Closing

Title Review

Fraud Detection




Time Management

Attention to Detail

Customer Service

Problem Solving


Decision Making



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When picking skills to feature in your resume, make sure they'll be relevant to the position you’re applying to. The point of listing skills is for you to stand out from the competition. Stay away from repetitive, meaningless skills that everyone uses in their resumes. Or else, they’ll backfire and make you look like an average candidate.

what to write in your resume header
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Job-winning Mortgage Operations Manager resume summary checklist:
  • Mention your total years of experience in the field;
  • Highlight one or two of your top achievements;
  • Avoid getting into too much detail – you’ll do that in the experience section;
  • Focus on short sentences that are easy to read and add value to your application.
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Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Mortgage Operations Manager Resume: Formatting Tips & Tricks

Which came first: the hen or the egg? This question reminds us of the thing our resume experts hear most often in their job – which comes first: the content or the format? Well, we advise you to pick the format first and then go on with drafting your resume’s content.

And how do you choose a resume format? Well, based on your applicant profile. In general, there are three basic resume formats for you to choose from:

Let’s look at each one of them in more detail:

The reverse-chronological resume format is quite straightforward. Here, you describe all your previous jobs in a reverse-chronological form, meaning your latest job comes first. This resume format is great for people with lots of experience and skills who don’t have any career gaps.

If you are a recent graduate or don’t really have much experience in the industry you’re applying for, go for the functional skills-based resume format. This format focuses on skills and character traits, rather than experience. It makes the hiring manager realize you’re the perfect fit for the role without putting too much emphasis on your work history.

And if you’re looking for something a bit more intriguing and exciting, check out the hybrid resume format. It’s a combination of the reverse-chronological and functional skills-based formats, which makes it great for all types of job-seekers. The hybrid resume allows you to showcase both your professional experience and your skills, education, and additional qualifications. If you’re feeling creative, add a separate section about your typical day or life philosophy.

Here’s our resume format and style checklist:

And in case you want to go the extra mile, check out our guide for crafting a resume that stands out.

mortgage operations manager resume example

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