INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Case Manager positions are at a 4% growth rate, which is slower than average. With that said, there are currently 92,700 jobs in the market right now. The total number of jobs is expected to increase by 3,500 to 96,200 in the period of 2020-30.
What’s more, the median annual wage for the Case Manager jobs was $55,690 in May 2020. The lowest 10% earned less than $36,990, and the highest 10% more than $98,510.
Our conclusion? The Case Manager job market is wide open for candidates.
Top Case Manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Case Manager resume experience section
Case Manager Resume’s Job Experience Checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Case Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
- Managed 150+ cases at one time.
- Provided Insurance Agents with effective, and timely solutions for their clients.
- Professional liaison for Insurance Agents, and Insurance Companies.
- Up-sold low-premium clients to higher-paying plans with extra benefits in order to maintain revenue.
- Worked in Mental Health Court
- Clients were assigned to me to give therapy- one Spanish speaking client
- Case managed clients from Mental Health Court and Adult Probation program
- Worked with other interns to advocate in change of policy that would affect clientele positively
- Co-facilitated group sessions for clients in process of graduating probation program
- Advocate for individuals with developmental disabilities
- Completed the Pre-Admission Screen for state compliance
- Utilized Microsoft Office to track cases, progress and time frames of individuals
- Established treatment plans and coordinated client services.
- Composed and organized weekly reports.
- Coordinated and facilitated Group home staff meetings.
- Increased monthly pre-litigation settlements by 65%
- Secured 1/3 of firm’s revenue in 2015
- Negotiated medical bills down by an average of 50%
- Managed a caseload of over 150 active clients
- Proactively managed life insurance applications, up to six-figures in revenue, with a case load upwards of 200 while serving as liaison between agents, clients, and insurance companies.
- Worked closely with the Underwriting team and financial advisors to prepare and facilitate the presentation of client files to life insurance carriers establishing placement plan, estate planning objectives, and advanced case design.
- Provided timely and effective communication with financials advisors via the appropriate methods in order to provide consistent case status, advise the progression of their cases at the carrier level, and assess the viability of quotes generated for their clients.
- Interacted via the appropriate methods with life insurance carriers to ensure the timely processing of life insurance applications.
- Provided support to accounts that work directly with the life insurance companies in resolving any processing delays and service inefficiencies.
- Assisted and advised associates in the managing of their cases and packaging to life insurance carriers.
- Handled extremely confidential client information; maintained confidentiality in accordance with HIPAA regulations.
- Handled large accounts generating significant company revenue.
- Developed procedures in an effort to aid new hires, as well as standardize office work processes; lead new business training in order to implement said procedures.
- Participated and developed marketing, new business, and special projects as needed.
- Worked closely with the Underwriting and Case Management teams to prepare and facilitate the presentation of client files to life insurance carriers.
- Followed-up with financial advisors to assess the viability of quotes generated for their clients.
- Communicated via the appropriate methods with advisors regarding the status and development of their life insurance cases.
- Processed and packaged life insurance policies for distribution to financial advisors nationwide.
- Handled extremely confidential client information; maintained confidentiality in accordance with HIPAA regulations.
- Assisted in the handling of large accounts that generated significant company profit.
- Developed procedures in an effort to aid new hires, as well as standardized office work processes.
- Participated and developed marketing, new business and special projects as needed.
- Oversaw 150+ active PERM cases and managed a detailed report, reviewing with stakeholders twice a month
- Revamped PERM process and from scratch, creating templates, hiring new vendors, etc.
- Successfully filed hundreds of nonimmigrant petitions (H-1B, L-1B, TN, E-3, E-2), PERM applications, Immigrant Visa petitions and Adjustment of Status applications
- Worked on-site for largest client to meet with foreign national employees, managers, HR business partners, assist with day-to-day activities.
- Senior Team Member responsible for oversight of an average of 150 active cases in Underwriting for IPS team and outside “back office” agents across the country
- Conducts the training of all new team case managers
- Provide weekly updates and reports to all agents on status of cases
- Manage client and agent expectations while meeting time-sensitive deadlines
- Experienced with all facets of the life insurance including Underwriting, New Business, Client Service & Product/Case Design
- Obtained knowledge pertaining to Life Insurance, Annuities, Disability and Long Term Care Products
- Managed successful development of 200+ files for Social Security Disability claimants
- Provided exceptional service when meeting with clients to discuss development of case
- Analyzed and completed a full summary of each client file monthly
- Requested and organized medical records, employment verification forms, and transcripts from various sources, adhering to strict policy requirements while delivering all information within assigned deadlines
- Effectively maintained and supported 60 plus caseload
- Member of CQI committee
- Supervised interns
- 6 months interim point person/supervisor for case maangement team
- Met all AACO and HRSA protocol
- Reviewed documents in imaging environment. Met state filing deadlines, effectively communicated to general agencies/producers concerning enterprise requirements, deadlines, approvals and declines.
- Possessed strong verbal and written communication skills. Effectively communicated with company compliance office, comprehending decisions rendered and defended the course of action for the enterprise.
- Met and exceeded production, service and quality standards.
- Managed accounts as subject matter expert . Mentored team members through various aspects of their duties.
- Demonstrated strong interpersonal relationship skills with all levels of corporation, customers and business partners.
- Expertly used corporate databases and workflow systems
- Helped clients navigate the social system to obtain resources and services
- Assisted clients in improving and maintaining their health through treatment adherence methods and emotional support
- Worked with 30 clients on various issues ranging from mental health and drug abuse problems to housing and public benefits
- Managed successful development of 200+ files for Social Security disability claimants
- Analyzed and completed a full monthly summary on each client
- Requested documentation from various sources, while adhering to strict policy requirements and deadlines
- Undertaking the end to end management of a portfolio of individual claims, ensuring that appropriate strategies are followed in order to reduce the average life and cost of claims
- Effective risk management of all financial dealings on claims including salvage, collecting applicable excess, negotiating settlement and replacement with customers, ensuring that genuine claims are paid in accordance with legal requirements and policy definitions
- Inputting data into all required systems in a timely and accurate manner and maintain up to date records in regards to all activity on the claim
- Providing instructions and information to Customers, Assessors, Repairers, Engineers, Investigators, Builders and Suppliers as required with honest and correct information
- Offering high support to the Event Team Leader, Assessors, Managers and relevant stakeholders in times of sudden natural disasters
- Mentoring and technically developing less experienced Claims Officers by answering queries, providing clarification and addressing sign offs within the delegation of authority
- Application of Sanctuary Model, strengths approach/solution focused outcomes for client.
- Collaboration within OoHC team, carers, support workers, schools and DHHS to empower client within the frameworks in the young persons best interest.
- Crissp and Cris trained, professionalism in LAC data and case noting.
- Well developed interpersonal skills. Ability to work autonomously and in a multi-disciplinary team.
- Resolution of disputes & complex customer issues raised by customer service representatives;
- Provide feedback to Sales & Service consultants & managers after determining the cause of an issue;
- Respond to correspondence from customers received through mail, email, fax & online queries;
- Plan & implement the Live Chat facility as part of the Live Chat project team;
- Provide customer service using our Live Chat service.
- Launching innovation in oncology diagnostics and created value based partnerships with health systems in the challenging reimbursement landscape
- Won the most health system sales partnerships in US
- Designed competitive contracting strategy for IDN's/Private Practices
- National/Regional Conference Representative (ASCO...)
- Conducted utilization review for Kaiser Permanente (KP) members admitted to a non-KP facilities, in collaboration with KP physicians and the non-KP team
- Assessed, reviewed, and coordinated KP member's ongoing acute care needs, plan of care, and stability for repatriation or discharge from the non-KP facility
- Reviewed, identified, and escalated utilization patterns or trends, problems, and areas for workflow improvements
- Supervised non-clinical staff on day-to-day workflow
- Formulated goal-directed care plan that prioritizes and is patient-centric to achieve optimal patient care and resource utilization
- Performed utilization management activities, discharge planning, and care coordination across the continuum of care in collaboration with physicians and other members of the multidisciplinary care team
- Led multidisciplinary conferences among the healthcare team, including patients and family
- Led various Lean activities and quality improvement projects across the medical centers
- Served as mentor and preceptor for new and experienced nurse case managers
- Supervised non-clinical staff on day-to-day workflow
PRO TIP
The person reading your Case Manager resume will be busy, make sure you never waste their time with fluff.
Action Verbs for your Case Manager Resume
Recommended reads:
Case Manager Resume Skills’ Tips & Tricks to Impress Recruiters
Resume Skills Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Case Manager resume
Paperclip
Word
Excel
Powerpoint
Laserfiche
Workday
Taleo
Oracle
Active listening
Conflict resolution
Empathy
Compassion
Adaptability
Nonverbal communication
Critical thinking and observation
Building trust
PRO TIP
Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.
Recommended reads:
Case Manager Resume Header: Tips, Red Flags, and Best Practices
CHECKLIST For Your Case Manager Resume Header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Include a link to your portfolio in your Case Manager resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.
Case Manager Resume Summary Best Practices
Checklist: What to include in your Case Manager resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume Summary Formula:
PRO TIP
You’re not going to get hired simply because of a good summary or objective. However, your recruiter can bump you up in front of similarly experienced candidates who didn’t demonstrate such passion and drive.
Recommended reads:
Listing Your Education, Certifications and Courses
Resume Education Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Certifications for your Case Manager resume
Case Management Training 102| Working as a case manager
Case Management Process
Case Management Training 101| Basics of Case Management
Training for non-clinical case managers
Case Management Training 104 | Teleworking For Case Managers
Remote Case Management
Case Management Training |How to become a Nurse Case Manager
How to become a nurse case manager
Advanced Google Tag Manager (GTM) 12+ practical use cases
12+ Google Tag Manager practical use cases with event and conversion tracking, personalization and much more.
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Case Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Case Manager Resume: Additional Writing & Formatting Tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Case Manager Resume Summary best practices
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Case Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Case Manager resume:
Case Manager Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Case Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What Makes a Great Case Manager Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
