Customer Success Manager

9 Customer Success Manager Resume Examples That Got Jobs for 2026

Upd: 11/13/2025

8 min read

Hazel Clark

Customer Success Manager | Strategic Relationships | Value Realization

+1-(234)-555-1234

help@enhancv.com

linkedin.com

San Francisco, California

Summary

With over 10 years of experience in strategic account management and customer success, I am passionate about fostering mutually beneficial partnerships. I excel in leveraging deep customer insights and data analysis to drive satisfaction and product adoption. My track record includes reducing churn, negotiating renewals, and increasing account value.

Experience

Senior Customer Success Manager

Salesforce

07/2019 - Present

San Francisco, CA

•
Led a portfolio of 15 strategic accounts, fostering relationships and successfully upselling services contributing to a 20% increase in annual contract value.
•
Pioneered a customer engagement strategy that boosted product adoption rates by 35% through tailored workshops and training sessions.
•
Implemented data-driven success plans, resulting in a 98% customer retention rate and a 15% reduction in churn within my account portfolio.
•
Spearheaded a cross-departmental team to address key customer issues, reducing resolution time by 40% and enhancing overall customer satisfaction scores.
•
Negotiated and closed multi-year renewal agreements with key accounts, achieving 150% of the targeted renewal rate.
•
Acted as an advocate for customer needs within the company, influencing product development and contributing to a 25% increase in feature adoptions.

Customer Success Manager

Zendesk

03/2016 - 06/2019

San Francisco, CA

•
Built and maintained strong, trusted relationships with important stakeholders across a portfolio of diverse accounts that increased net promoter score (NPS) by 30 points.
•
Orchestrated the onboarding of new enterprise-level customers, reducing time-to-value by 50% compared to the previous year.
•
Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying business with 95% of accounts.
•
Led quarterly business reviews with C-level executives across multiple key accounts, influencing the decision-making process and alignment of our services with their strategic goals.
•
Collaborated with product teams by providing constructive customer feedback which led to the development and adoption of three new product features.

Account Manager

Oracle

08/2013 - 02/2016

San Francisco, CA

•
Managed and grew accounts totaling more than $10M in annual revenue, consistently meeting and exceeding sales targets by at least 15% each quarter.
•
Developed a segmentation strategy that tailored service delivery to customer needs, improving engagement for low-touch accounts by 25%.
•
Created comprehensive client success plans that led to a 10% YOY growth in account revenue.
•
Coordinated and led cross-functional teams to deliver complex implementations within timelines, achieving a 100% project success rate.

Education

Master of Business Administration

Stanford University Graduate School of Business

01/2011 - 01/2013

Stanford, CA

Key Achievements

Exceeded Annual Sales Targets

Instrumental in driving revenue growth, exceeding sales targets for 8 consecutive quarters at Oracle.

Reduced Client Onboarding Time

Developed and executed a streamlined onboarding process at Zendesk, cutting onboarding time in half.

Influenced Product Features

Leveraged customer feedback at Zendesk to contribute to the development of three customer-requested features.

High Customer Retention Rate

Led strategies that achieved a customer retention rate of 98% and significantly reduced churn at Salesforce.

Skills

Customer Relationship Management

Value Selling

Strategic Account Management

Change Management

Data Analysis

Project Management

Courses

Advanced Strategies for Customer Success Management

Course provided by the Technology Services Industry Association (TSIA), covering strategies to drive customer satisfaction and retention.

Data Analysis for Business Decision-Making

Certification on leveraging data analytics from Coursera to inform business strategies and improve customer success outcomes.

Interests

Technology and Innovation

Eagerly follow emerging trends in technology, particularly in the SaaS arena, that transform customer experiences.

Strategic Problem-Solving

I thrive on navigating complex customer challenges and arriving at impactful resolutions.

Mentoring and Leadership

Dedicated to guiding teams to success and fostering growth within the workplace.

Education

Bachelor of Science in Business

University of California, Berkeley

01/2007 - 01/2011

Berkeley, CA

Languages

English

Native

Spanish

Advanced

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Crafting a clear and impactful employment history is a common difficulty for Customer Success Managers. Our resume examples can help you effectively showcase your relationship-building skills and achievements within your roles. Dive into the examples to discover how you can enhance your resume.

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The Enhancv Team

The Enhancv content team is a tight-knit crew of content writers and resume-maker professionals from different walks of life. The team's diverse backgrounds bring fresh perspectives to every resume they craft. Their mission is to help job seekers tell their unique stories through polished, personalized resumes.