Retail Sales Associate Resume Examples, Samples, and Tips

Retail Sales Associate Resume Examples, Samples, and Tips

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Retail Sales Associate Resume Examples, Samples, and Tips

Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2020-07-07

You live and breathe sales. It’s your passion to deliver an exceptional customer service experience.

A talented up seller, you just flash your pearly whites and customers BUY.

In the past you have single handedly increased the revenue of a company and are the king/queen of stunning merchandise displays.

But how do you relay all of these achievements in your retail sales associate resume?

Leave it to us, we’ll show you how.

When looking to hire a retail sales associate, reviewers want to know:

  • You have the right experience, or willingness to learn
  • You can be a brand representative and keep shoppers coming back
  • You have the right technical skills (computer literacy, cash management)

Read on to find out how to hear the words every applicant wants to hear, “Welcome to the team!”

As a retailer, you have to strike a careful balance between being helpful and being overzealous. It’s one of the more nuanced customer service skills. 
- Yamarie Grullon, Director of Content Strategy at ShopKeep

This Retail Sales Associate Resume Guide Will Include:

  • 8+ samples and examples of retail sales associate resumes
  • How to write a stellar summary that will attract attention
  • Experiences you need to include to sell you as a must have employee
  • Technical skills that prove you’re an ideal candidate
  • Examples of stunning layouts
  • Soft skills that will WOW the hiring manager
  • Retail sales associate qualifications and certifications

Your goal is to get the reviewer to:

  • Take notice
  • Read your whole resume
  • Be interested
  • Contact you for an interview
  • Give you the job!

Retail Sales Associate Resume Samples

For a deeper look into what’s the best resume format for you based on experience, check out our guides:

Looking for Related Resumes?

How to Write a Retail Sales Associate Resume

As a retail sales associate your role is to provide customers with the best possible shopping experience.

You also have the ability to positively represent a brand or company.

Retail sales associate resumes that get you hired, mix an outgoing personality, with product knowledge, and an ability to SELL.

Use your resume to show how you can upsell merchandise without being pushy.

Show employers your fine-tuned intuition.

Show off your ability to suggest certain products to customers based on their personal needs.

Include examples that show you can:

  • Ensure customers are greeted, taken care of, and provided with the right advice and guidance
  • Provide design ideas, raise quotations, and deal with telephone queries

Here’s What a Hiring Manager Will Look for in Your Resume:

  • Do you have experience with money handling and customer interaction?
  • Are you a team player?
  • Do you have excellent customer service skills?
  • Can you upsell merchandise?
  • Can you communicate and drive marketing efforts to customers?
  • Do you have an understanding of the definitions and methods of retail shrink?

The Most Important Aspects of a Program Analyst Resume:

  • Resume header that shows your suitability for the position
  • Resume summary that shows you as a high energy, people person
  • Resume experience that proves your expertise in retail and sales
  • Hard skills that show your ability to process transactions and problem solve
  • Soft skills that show your ability to effectively communicate
  • Retail sales associate education and certifications

How to Create an impressive Retail Sales Associate Resume Header

Your retail sales associate resume header is the resume equivalent of shaking the hiring manager’s hand. Make it a strong handshake.

You’re applying to work as a retail sales associate for a luxury lifestyle and performance footwear company.

Your header looks like this:

Jenny Mueller
Sales Associate
Website/Link
Glasgow, Scotland
WRONG

This header is missing a few things. Here’s why:

  • The job title is too vague
  • It doesn’t convey a ‘stand out’ candidate

A few changes will ensure that the reviewer doesn’t lose interest and reads on:

Luella Quarter
Luxury Retail Sales Associate
linkedin.com/in/jenny-mueller-078647/
Glasgow, Scotland
RIGHT

A few tweaks make a huge difference. This is because:

  • Your job title identifies who you are and what you are searching for
  • It shows the hiring manager you have experience in luxury sales
  • Supplying a professional link provides additional information for the hiring manager. It shows you are serious about your work

Now, how to make your layout stylish and professional?

How to Choose the Perfect Layout Your Retail Sales Associate Resume

When selecting the right layout for your retail sales associate resume, you need to make sure it POPS.

Another thing to bear in mind is coherence.

Don’t be afraid to be a little different.  

Below are some layouts that are both sophisticated and readable:

3 Ideas to Make Your Resume Design Stand Out

  • Impose your resume onto a patterned background and coordinate your font colour with the background colour
  • You can afford to take small risks with your layout to ensure you make an impression. Why not frame your resume in a more conversational tone. Use a block colour rectangle at the top of your resume which says ‘Hello’. Add a personal touch, it’s what matters in the retail sales world.
  • Create a modular design with bright accent colours

Employers want to know you’re up to date with the latest trends and styles. Use your layout to show that you know your stuff!

Excellent Customer Service skills are essential on a Retail Sales Associate Resume

As a Retail Sales Associate, it is your job to drive sales and deliver the best shopping experience for customers.

Use your resume to show the hiring manager how you can use your upbeat and amiable personality to upsell. Show them that you can ensure that each customer feels catered to.

Demonstrate your tenacity, excellent interpersonal skills and charisma.

In your resume you can do this by:

  • Describing how you have consistently met and exceeded your personal sales targets. Explain how you did this through utilising proactive techniques
  • Explaining how you can approach each customer interaction naturally. Show them that you can cultivate genuine interest in the customer
  • Showing how you can effectively establish customer needs and create a desire to buy

Expand on these achievements in your summary and experience sections.

We’ll show you how to do that now!

Writing the Best Retail Sales Associate Resume Summary

Your summary section is your first chance to give the employer some insight into who you are as a person and convince them that they should hire you.

Use this section to emphasise your outgoing nature, and ability to meet and increase sales goals.

In a few sentences provide a lens into your professional capabilities.

Tell the hiring manager they NEED you on board their retail sales team.

3 Retail Sales Associate Resume Samples - Summary

Here are some samples of retail sales associate resume summary sections:

Summary
I am Retail Sales Associate, seeking a sales position which will allow me to exhibit my people skills and selling abilities.
WRONG

This summary will get lost in the hundreds of other applications Here’s why:

  • It is entirely too basic; it doesn’t explain who you are or what exactly you’re looking for
  • The usage of first-person pronouns should be avoided
  • It doesn’t effectively showcase your skill set and personality

Let’s have a look at how to correct these mistakes:

Summary
Customer-centric and enthusiastic Retail Sales Associate, with three years’ experience, looking for the opportunity to apply my excellent interpersonal skills and upselling abilities to a career with a luxury retail company.
RIGHT

This is a huge improvement because:

  • It shows how much experience you have in a customer service role
  • It explains what branch of retail you want to enter
  • It discusses your professional skills

Let’s try this again but for more experienced retail sales associate:

Summary
A highly experienced Retail Sales Associate, seeking a position that will allow me to further my customer service skills and showcase my track record in a sales environment. Expertise in developing excellent rapport with customers and acquiring a depth of knowledge in product information.
WRONG

This summary needs a few improvements. Here’s why:

  • While the candidate is highly experienced, this summary does not convey that. It lacks detail and doesn’t show off their actual experience
  • It doesn’t discuss their skill set, and comes off generic
  • It seems muddled, and the sentence structure is confusing

The following summary section is much better:

Summary
A customer-centric and enthusiastic Retail Sales Associate with 6 years’ experience. I am a certified Retail Sales Associate, with a proven track record in increasing sales through upselling techniques. With great attention to detail, and excellent customer service skills, I have received 98% in customer service feedback surveys.
RIGHT

This summary is hugely improved. This is because:

  • It explains how many years’ experience you have in the industry
  • It shows the candidate has training in retail sales
  • It shows you’re customer-centric but also results driven
PRO TIPThink of your summary as a quick hello to the hiring manager. Use it to explain who you are, what you do and what you’re looking for. Develop on these points in your experience section.

How to Angle Your Experience on Your Retail Sales Associate Resume

In your experience section on your retail sales associate resume, you should stress:

  • Your experience with providing outstanding customer service
  • Your ability to achieve sales goals
  • Your experience collaborating with fellow team members

And remember, when writing this section provide statistics and figures. Let the hiring manager know that you can achieve results.

Show the hiring manager that you are a commercial thinker, and take-charge in your approach to your work.

To make sure you touch all bases, split this section into separate parts.Tell the hiring manager:

  • What you did
  • How you did this, (what selling techniques did you use)
  • The results it produced
  • What was the impact on the company overall?

Below are some examples, good and bad:

2 Program Analyst Resume Experience Samples

Experience
Retail Sales AssociateCompany
04/2017 - 06/2019
Los Angeles, CA
Achieved individual sales goals.
Developed product knowledge in all categories.
Applied visual directives, ensuring store standards were executed.
Provided excellent customer service.
WRONG

These entries lack the wow factor. This is why:

  • The examples don’t come across as results-based
  • They come across as passive explanations. Incorporate action words instead.
  • They don’t apply your skill set in a real-world setting

This following example provides a better description of what you have achieved in previous roles:

Experience
Luxury Retail Sales AssociateElmer Truman
04/2017 - 06/2019
Los Angeles, CA.
Created and upheld VIP client lists, increasing revenue by £6000.
Completed all administrative tasks to an exceptional standard, which included inventory and cash management.
Fashioned attractive merchandise displays, to ensure the strategic arrangement of products, which won a regional award.
RIGHT

This is much better:

  • The examples provided are results-based and customer-focused
  • It shows the impact the candidate had on the company
  • It shows the candidate’s creative flair, and ability to positively promote goods and services

Also remember to adapt your resume each time you apply for a new job.

When applying for a retail sales associate role that specialises in HR, explain your involvement in the hiring process.

For a more managerial role in retail, explain your experience performing sales tracking.

Explain your involvement in administrative tasks like maintaining paperwork and filing orders.

How to Describe the Duties and Responsibilities of a Retail Sales Associate

Below are some of the essential job functions of a retail sales associate. Make sure to work in these responsibilities throughout your experience and skills section:

  • Provided excellent customer service
  • Performed advanced transactions such as price adjustments, refunds and exchanges as needed
  • Ensured planogram integrity was maintained when placing items on shelves
  • Communicated and drove marketing efforts to customers
  • Made recommendations to customers based on customer needs and preferences

If you’re looking for a good way to add to your resume, you can:

  • Discuss how you engaged with customers to develop and maintain long-term relationships. Explain how this promoted brand loyalty
  • Mention any awards you have won for your sales work
  • Note any previous on-the-job training you have completed, eg: Elite Retail Training Academy

What to Include in your Retail Sales Associate Education Section?

There are no formal education requirements for this position, but hiring managers prefer a basic level of education.

This includes a high school diploma, General Equivalency Development (GED), or GCSEs.

Computer literacy and experience using a POS system will certainly give you an edge, however training is usually provided on the job.

On-the-job-training typically involves baseline training, product knowledge training, and behaviour retail sales training.

Certifications will also make you a more attractive candidate. Include any ongoing or completed relevant certifications.

Skills to Highlight in Your Retail Sales Associate Resume

Selling is like anything else—persistence pays off. You don’t want to be pushy, but you also want to be diligent in your follow-up, both pre-sale and after-sale if necessary. Show customers that you genuinely care about their experience and want to help them. 
- Bob Phibbs, CEO – The Retail Doctor

Your skills section should show you are a customer service super-star. You are capable of providing perfectly tailored sales advice to customers.

Include any practical skills showcase your computer literacy.

Mention any soft skills that show your selling potential.

Use keywords and phrases that feature in the job description in order to optimise your resume.

Here are some of the top retail sales associate skills that hiring managers look for in a candidate:

7 “Hard” Skills You Need to List in Your Retail Sales Associate

  • Point of Sale (POS) Systems
  • Cash Register operation
  • Basic computer skills
  • Basic data analysis
  • Basic maths skills
  • Inventory management
  • Cash management

Essential soft skills include the following:

10 Top Soft Skills for a Retail Sales Associate Resume

  • Customer service skills
  • Organisation skills
  • Time management
  • Teamwork skills
  • Multitasking skills
  • Flexibility
  • Problem solving skills
  • Strong interpersonal skills
  • Attention to detail
  • Good written and verbal interaction

Go into more detail about these skills in your experience section to really make an impact!

Which Certifications to include on Your Resume

The right retail sales associate certifications can really set you apart from other candidates.

They show you are motivated and your desire to succeed.

They also show the hiring manager that you will be able to deliver an outstanding shopping experience to customers.

Certifications also show that you will be eligible for a promotion in the future.

Below are some applicable certifications for retail sales associate resumes:

What to take away from this guide:

When writing your retail sales associate resume keep in mind the following things:

  • Write a header and summary that shows you as a customer service captain
  • Write work experience shows your ability to achieve results and deliver on-brand service
  • Pick a layout that is both attractive and easy to read
  • Showcase your soft skills, which show your adaptability and excellent interpersonal skills
  • Reference your hard skills. Show you are computer literate and able to handle cash management
  • Reference any certifications that show you’re qualified, capable and willing to go the extra mile

* Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com. Use this Retail Sales Associate resume sample as a base to create a unique resume for yourself.

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