Unit CoordinatorGirl Scouts of Western Washington - Camp River Ranch
4/2017 - 7/2017
As a unit coordinator, I supervised approximately 15-20 camp counselors and was responsible for the health, safety, and welfare of my staff and their campers. Overnight campers at Camp River Ranch range from age seven to seventeen.
Youth tutors provide after school help with homework and skill building to lower income children in the Seattle area. Since a large number of the children come from refugee families, there is an emphasis on English proficiency in reading and writing.
As a retail sales associate your role is to provide customers with the best possible shopping experience.
You also have the ability to positively represent a brand or company.
Retail sales associate resumes that get you hired, mix an outgoing personality, with product knowledge, and an ability to SELL.
Use your resume to show how you can upsell merchandise without being pushy.
Show employers your fine-tuned intuition.
Show off your ability to suggest certain products to customers based on their personal needs.
Include examples that show you can:
Ensure customers are greeted, taken care of, and provided with the right advice and guidance
Provide design ideas, raise quotations, and deal with telephone queries
Here’s What a Hiring Manager Will Look for in Your Resume:
Do you have experience with money handling and customer interaction?
Are you a team player?
Do you have excellent customer service skills?
Can you upsell merchandise?
Can you communicate and drive marketing efforts to customers?
Do you have an understanding of the definitions and methods of retail shrink?
The Most Important Aspects of a Program Analyst Resume:
Resume header that shows your suitability for the position
Resume summary that shows you as a high energy, people person
Resume experience that proves your expertise in retail and sales
Hard skills that show your ability to process transactions and problem solve
Soft skills that show your ability to effectively communicate
Retail sales associate education and certifications
How to Create an impressive Retail Sales Associate Resume Header
Your retail sales associate resume header is the resume equivalent of shaking the hiring manager’s hand. Make it a strong handshake.
You’re applying to work as a retail sales associate for a luxury lifestyle and performance footwear company.
Your header looks like this:
This header is missing a few things. Here’s why:
The job title is too vague
It doesn’t convey a ‘stand out’ candidate
A few changes will ensure that the reviewer doesn’t lose interest and reads on:
Luxury Retail Sales Associate
A few tweaks make a huge difference. This is because:
Your job title identifies who you are and what you are searching for
It shows the hiring manager you have experience in luxury sales
Supplying a professional link provides additional information for the hiring manager. It shows you are serious about your work
Now, how to make your layout stylish and professional?
How to Choose the Perfect Layout Your Retail Sales Associate Resume
When selecting the right layout for your retail sales associate resume, you need to make sure it POPS.
Another thing to bear in mind is coherence.
Don’t be afraid to be a little different.
Below are some layouts that are both sophisticated and readable:
3 Ideas to Make Your Resume Design Stand Out
Impose your resume onto a patterned background and coordinate your font colour with the background colour
You can afford to take small risks with your layout to ensure you make an impression. Why not frame your resume in a more conversational tone. Use a block colour rectangle at the top of your resume which says ‘Hello’. Add a personal touch, it’s what matters in the retail sales world.
Create a modular design with bright accent colours
Employers want to know you’re up to date with the latest trends and styles. Use your layout to show that you know your stuff!
Excellent Customer Service skills are essential on a Retail Sales Associate Resume
As a Retail Sales Associate, it is your job to drive sales and deliver the best shopping experience for customers.
Use your resume to show the hiring manager how you can use your upbeat and amiable personality to upsell. Show them that you can ensure that each customer feels catered to.
Demonstrate your tenacity, excellent interpersonal skills and charisma.
In your resume you can do this by:
Describing how you have consistently met and exceeded your personal sales targets. Explain how you did this through utilising proactive techniques
Explaining how you can approach each customer interaction naturally. Show them that you can cultivate genuine interest in the customer
Showing how you can effectively establish customer needs and create a desire to buy
Expand on these achievements in your summary and experience sections.
We’ll show you how to do that now!
Writing the Best Retail Sales Associate Resume Summary
Your summary section is your first chance to give the employer some insight into who you are as a person and convince them that they should hire you.
Use this section to emphasise your outgoing nature, and ability to meet and increase sales goals.
In a few sentences provide a lens into your professional capabilities.
Tell the hiring manager they NEED you on board their retail sales team.
3 Retail Sales Associate Resume Samples - Summary
Here are some samples of retail sales associate resume summary sections:
I am Retail Sales Associate, seeking a sales position which will allow me to exhibit my people skills and selling abilities.
This summary will get lost in the hundreds of other applications Here’s why:
It is entirely too basic; it doesn’t explain who you are or what exactly you’re looking for
The usage of first-person pronouns should be avoided
It doesn’t effectively showcase your skill set and personality
Let’s have a look at how to correct these mistakes:
Customer-centric and enthusiastic Retail Sales Associate, with three years’ experience, looking for the opportunity to apply my excellent interpersonal skills and upselling abilities to a career with a luxury retail company.
This is a huge improvement because:
It shows how much experience you have in a customer service role
It explains what branch of retail you want to enter
It discusses your professional skills
Let’s try this again but for more experienced retail sales associate:
A highly experienced Retail Sales Associate, seeking a position that will allow me to further my customer service skills and showcase my track record in a sales environment. Expertise in developing excellent rapport with customers and acquiring a depth of knowledge in product information.
This summary needs a few improvements. Here’s why:
While the candidate is highly experienced, this summary does not convey that. It lacks detail and doesn’t show off their actual experience
It doesn’t discuss their skill set, and comes off generic
It seems muddled, and the sentence structure is confusing
The following summary section is much better:
A customer-centric and enthusiastic Retail Sales Associate with 6 years’ experience. I am a certified Retail Sales Associate, with a proven track record in increasing sales through upselling techniques. With great attention to detail, and excellent customer service skills, I have received 98% in customer service feedback surveys.
This summary is hugely improved. This is because:
It explains how many years’ experience you have in the industry
It shows the candidate has training in retail sales
It shows you’re customer-centric but also results driven
PRO TIPThink of your summary as a quick hello to the hiring manager. Use it to explain who you are, what you do and what you’re looking for. Develop on these points in your experience section.
How to Angle Your Experience on Your Retail Sales Associate Resume
In your experience section on your retail sales associate resume, you should stress:
Your experience with providing outstanding customer service
Your ability to achieve sales goals
Your experience collaborating with fellow team members
And remember, when writing this section provide statistics and figures. Let the hiring manager know that you can achieve results.
Show the hiring manager that you are a commercial thinker, and take-charge in your approach to your work.
To make sure you touch all bases, split this section into separate parts.Tell the hiring manager:
What you did
How you did this, (what selling techniques did you use)
The results it produced
What was the impact on the company overall?
Below are some examples, good and bad:
2 Program Analyst Resume Experience Samples
Retail Sales AssociateCompany
04/2017 - 06/2019
Los Angeles, CA
Achieved individual sales goals.
Developed product knowledge in all categories.
Applied visual directives, ensuring store standards were executed.
Provided excellent customer service.
These entries lack the wow factor. This is why:
The examples don’t come across as results-based
They come across as passive explanations. Incorporate action words instead.
They don’t apply your skill set in a real-world setting
This following example provides a better description of what you have achieved in previous roles:
Luxury Retail Sales AssociateElmer Truman
04/2017 - 06/2019
Los Angeles, CA.
Created and upheld VIP client lists, increasing revenue by £6000.
Completed all administrative tasks to an exceptional standard, which included inventory and cash management.
Fashioned attractive merchandise displays, to ensure the strategic arrangement of products, which won a regional award.
This is much better:
The examples provided are results-based and customer-focused
It shows the impact the candidate had on the company
It shows the candidate’s creative flair, and ability to positively promote goods and services
Also remember to adapt your resume each time you apply for a new job.
When applying for a retail sales associate role that specialises in HR, explain your involvement in the hiring process.
For a more managerial role in retail, explain your experience performing sales tracking.
Explain your involvement in administrative tasks like maintaining paperwork and filing orders.
How to Describe the Duties and Responsibilities of a Retail Sales Associate
Below are some of the essential job functions of a retail sales associate. Make sure to work in these responsibilities throughout your experience and skills section:
Provided excellent customer service
Performed advanced transactions such as price adjustments, refunds and exchanges as needed
Ensured planogram integrity was maintained when placing items on shelves
Communicated and drove marketing efforts to customers
Made recommendations to customers based on customer needs and preferences
If you’re looking for a good way to add to your resume, you can:
Discuss how you engaged with customers to develop and maintain long-term relationships. Explain how this promoted brand loyalty
Mention any awards you have won for your sales work
Note any previous on-the-job training you have completed, eg: Elite Retail Training Academy
What to Include in your Retail Sales Associate Education Section?
There are no formal education requirements for this position, but hiring managers prefer a basic level of education.
This includes a high school diploma, General Equivalency Development (GED), or GCSEs.
Computer literacy and experience using a POS system will certainly give you an edge, however training is usually provided on the job.
On-the-job-training typically involves baseline training, product knowledge training, and behaviour retail sales training.
Certifications will also make you a more attractive candidate. Include any ongoing or completed relevant certifications.
Skills to Highlight in Your Retail Sales Associate Resume
“Selling is like anything else—persistence pays off. You don’t want to be pushy, but you also want to be diligent in your follow-up, both pre-sale and after-sale if necessary. Show customers that you genuinely care about their experience and want to help them. ”
- Bob Phibbs, CEO – The Retail Doctor
Your skills section should show you are a customer service super-star. You are capable of providing perfectly tailored sales advice to customers.
Include any practical skills showcase your computer literacy.
Mention any soft skills that show your selling potential.
Use keywords and phrases that feature in the job description in order to optimise your resume.
Here are some of the top retail sales associate skills that hiring managers look for in a candidate:
7 “Hard” Skills You Need to List in Your Retail Sales Associate
Point of Sale (POS) Systems
Cash Register operation
Basic computer skills
Basic data analysis
Basic maths skills
Essential soft skills include the following:
10 Top Soft Skills for a Retail Sales Associate Resume
Customer service skills
Problem solving skills
Strong interpersonal skills
Attention to detail
Good written and verbal interaction
Go into more detail about these skills in your experience section to really make an impact!
Which Certifications to include on Your Resume
The right retail sales associate certifications can really set you apart from other candidates.
They show you are motivated and your desire to succeed.
They also show the hiring manager that you will be able to deliver an outstanding shopping experience to customers.
Certifications also show that you will be eligible for a promotion in the future.
Below are some applicable certifications for retail sales associate resumes:
Top 7 Retail Sales Associate certifications worth including
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.