Top Phone Banking sections that make the best resume
- Header
- Professional summary
- Experience (with numbers & results)
- Relevant skills
- Education
- Certifications
How to craft the perfect Phone Banking resume experience section
Phone Banking Experience Section: Checklist
- List your positions in chronological or reverse-chronological order;
- Go for 4-6 bullet points;
- Add only relevant work experience;
- Include information about the challenges you’ve faced, the actions you’ve taken, and the results you’ve achieved;
- Use action verbs instead of filler words.
To illustrate it more clearly, we’ve collected some of the best experience section examples from real Phone Banking resumes. Check them out below!
- Assisted an average of 40 customers per day, achieving a 95% customer satisfaction rate through positive communication and prompt problem resolution.
- Streamlined the account recovery process, reducing the average handling time by 30 seconds and increasing customer retention by 20%.
- Identified and escalated system issues to the appropriate technical teams, resulting in a 50% reduction in system downtime and enhancing the overall customer experience.
- Collaborated with team members to create and maintain a comprehensive knowledge base of common issues and their solutions, resulting in a 25% reduction in overall call duration.
- Resolved an average of 50 customer inquiries per day with a 90% first-call resolution rate.
- Consistently exceeded monthly sales goals by 15% through identifying customer needs and offering additional financial products.
- Received commendation from the management for maintaining a positive attitude and for being a top-performer.
- Participated in a 3-month training program to become proficient in Arvest online banking and mortgage servicing, resulting in a 100% pass rate.
- Achieved 95% customer satisfaction rating through prompt and effective handling of client issues.
- Processed over 500 daily phone transactions with an average call duration of 5 minutes.
- Met and exceeded monthly sales targets, generating over £100,000 in revenue through cross-selling bank products and services to clients.
- Received recognition from management for exceptional call quality and customer service skills.
- Drafted and reviewed legal documents, including loan agreements, security documents, and guarantee agreements.
- Conducted legal research on banking and finance matters, providing summaries and analysis to lawyers and clients.
- Managed client communication and maintained accurate and up-to-date client files.
- Assisted in the preparation of marketing materials for the banking and finance department.
PRO TIP
Show off real numbers that display your accomplishments in past roles. Instead of listing out your responsibilities as Phone Banking, talk about the measurable impact you made to their business. Did you boost their revenue? Increase customer retention? Mention your proudest points on your resume.
Action Verbs for your Phone Banking Resume
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Top Phone Banking Skills for Your Resume
Phone Banking Resume Skills Section Checklist:
- Match your hard skills to the job description;
- Add keywords to pass applicant tracking systems;
- Don’t list soft skills such as ’teamwork’ – rather, mention how they’ve helped you gain success in some other sections of your Phone Banking resume;
- List only skills you actually have, keep lying out of the picture.
Top skills for your phone banking resume
data entry
phone etiquette
typing speed
customer service
sales
product knowledge
problem-solving
time management
multitasking
basic computer skills
active listening
empathy
positive attitude
adaptability
patience
communication
teamwork
resilience
conflict resolution
attention to detail
PRO TIP
Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.
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Phone Banking resume header: tips, red flags, and best practices
Making a strong first impression:
- Keep your summary section short and easy to read; avoid long sentences;
- Highlight your total years of experience in the field;
- Mention 1-2 of your biggest achievements and strengths;
- Add a couple of keywords from the job advert.
Resume summary formula:
PRO TIP
Your summary should act as an elevator speech, briefly promoting how you will benefit the employer if hired. Pitch your strengths in the summary and expand on them in your Phone Banking experience section. Give examples like how your work benefited each employer.
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The Right Format for Your Phone Banking Resume
When it comes to formatting your Phone Banking resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.
You can choose between three basic resume formats:
- Reverse-chronological resume format;
- Functional skills-based resume format;
- Combination (or Hybrid) resume format.
The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.
The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.
If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.
Here are some more things worth remembering when it comes to formatting your Phone Banking resume:
- Choose standard 1-inch resume margins;
- Go for traditional resume fonts sized 10-12p;
- Match the length of your Phone Banking resume with your experience – choose a one-page template if you have less than 10 years of experience, and be careful with two-page templates – use them only when applying for executive positions;
- Save your resume in PDF to avoid formatting issues and potential unauthorized editing.
Tired of getting rejected? Check out this article on how to craft a resume that stands out!
