INDUSTRY STATS
According to the U.S. Bureau of Labor Statistics, Customer Service Representative positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.
What’s more, the median annual wage for the Customer Service Representative jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than 27.8 per hour.
Our conclusion? The Customer Service Representative job market is facing competition due to decreasing demand.
Top customer service representative sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
A patient service representative resume experience section to be proud of
Customer service representative resume's job experience checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Customer Service Representative resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
PRO TIP
Include quantitative data throughout your Customer Service Representative resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!
Action verbs for your customer service representative resume
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Customer Service Representative Resume Skills’ Tips & Tricks to Impress Recruiters
A skills section that shows what you’re capable of includes:
- Keywords from the job advert to help you pass ATS;
- Both hard and soft skills, incl. technical skills and people skills;
- Skills that are relevant to the position you’re applying for;
- No more than 15 skills – to keep your resume readable.
Top skills for your customer service representative resume
Microsoft Vizio
Google Drive
Microsoft Outlook
Flow Cytometry
Molecular Biology - PCR
Bioinformatics - Python
Spectral Flow Cytometry
Next-Gen Sequencing
Microsoft Office
Communication
Compassion
Patience
Flexibility, adaptability, and emotional stability
Proactive, ethical, and responsible nature
Honesty
Team-player
Strong work ethic
Time management
PRO TIP
When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.
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Customer service representative resume header: tips, red flags, and best practices
Checklist for your customer service representative resume header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Service Representative resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.
Customer service representative resume summary best practices
Checklist: What to Include in Your Customer Service Representative Resume Summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume summary formula:
PRO TIP
When writing a resume summary or objective, avoid first-person narrative.
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Creating an impressive education section for your patient service representative resume
The education section: checklist
- List your degrees in reverse-chronological order;
- Include your degree subject, place of study, name of institution, and year of graduation;
- Add a line or two about your relevant certifications;
- Mention some classes and projects that have helped you gain additional skills.
Top certifications for your customer service representative resume
Introduction to Service Management with ITIL 4
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
YesHello Customer Service Representative Training Course
How to provide support with team shared inbox using YesHello
IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
API and Web Service Introduction
Includes API, Web Services using REST, JSON, XML, HTTP, SOAP, OAuth, OpenID Connect, Postman and Python
Customer Service Executive For Customer Service & Support
Learn the skills required to be a great customer service executive and provide excellent customer service and support.
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PRO TIP
If you hold a certain major and a minor, your majors should be mentioned first.
Customer service representative resume: Additional writing & formatting tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Customer service representative resume summary best practices
Check out our additional tips on perfecting your Patient Service Representative resume’s style and layout:
- Choose traditional 1-inch resume margins;
- Go for a serif or sans serif resume font that’s easy to read yet looks professional (e.g. Arial, Verdana, or Calibri);
- Keep your Patient Service Representative resume short: one-page template are preferable, but if you have over 10 years of experience, you can also go for a two-page format;
- Save your resume as PDF and choose a suitable name, e.g. NameSurnameResume;
Tired of looking for ways to make your resume stand out? Read this article!
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PRO TIP
Test your draft Customer Service Representative resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.
Additional sections for your patient service representative resume
After drafting the required sections of your Patient Service Representative resume, it’s now time to move to something a bit more fun. There are a number of sections you can add to your resume depending on the company, the position, and how you’re feeling in general:
Customer service representative resume: How to make yours more creative & stand out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Service Representative resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What makes a great customer service representative resume: key takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
