Average resume stats for your industry
Words
450
Pages length
1.7 p
Job titles per resume
4.4
Bullet points per job title
16.1
Experience
7 years
Top Skills for Patient Service Representative resume
HARD SKILLS
  • Microsoft Vizio
  • Google Drive
  • Microsoft Outlook
  • Flow Cytometry
  • Molecular Biology - PCR
SOFT SKILLS
  • Communication
  • Compassion
  • Patience
  • Flexibility, adaptability, and emotional stability
  • Proactive, ethical, and responsible nature
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Customer Service Representative positions are at a -1% growth rate, which is little to no change. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Customer Service Representative jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than 27.8 per hour.

Our conclusion? The Customer Service Representative job market is facing competition due to decreasing demand.

Top Customer Service Representative sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Service Representative resume experience section

Customer Service Representative Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Service Representative resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

PRO TIP
pro tip icon

Include quantitative data throughout your Customer Service Representative resume to impress the hiring manager. Real facts and figures that show off your competency as an audit manager go a long way. Did you reduce the costs of audits? Manage a large team? Boosted efficiency? Show off the real numbers!

Action Verbs for your Customer Service Representative Resume

At Enhancv, we went through countless Customer Service Representative resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Service Representative Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Service Representative resume
HARD SKILLS
  • Microsoft Vizio
  • Google Drive
  • Microsoft Outlook
  • Flow Cytometry
  • Molecular Biology - PCR
  • Bioinformatics - Python
  • Spectral Flow Cytometry
  • Next-Gen Sequencing
  • Microsoft Office
SOFT SKILLS
  • Communication
  • Compassion
  • Patience
  • Flexibility, adaptability, and emotional stability
  • Proactive, ethical, and responsible nature
  • Honesty
  • Team-player
  • Strong work ethic
  • Time management
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Customer Service Representative Resume Header

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  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
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Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Service Representative resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Customer Service Representative Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Service Representative resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
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Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
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When writing a resume summary or objective, avoid first-person narrative.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Service Representative resume

Certification Image
Introduction to Service Management with ITIL 4
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Certification Image
YesHello Customer Service Representative Training Course
How to provide support with team shared inbox using YesHello
Certification Image
IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
Certification Image
API and Web Service Introduction
Includes API, Web Services using REST, JSON, XML, HTTP, SOAP, OAuth, OpenID Connect, Postman and Python
Certification Image
Customer Service Executive For Customer Service & Support
Learn the skills required to be a great customer service executive and provide excellent customer service and support.
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Customer Service Representative Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Service Representative Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Customer Service Representative resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Service Representative resume:

Customer Service Representative Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Service Representative resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Service Representative Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-14

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