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10 Hotel General Manager Resume...

10 Hotel General Manager Resume Examples & Guide for 2024

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Top hotel general manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

What to include in your hotel general manager resume experience section

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Hotel general manager resume experience section checklist:
  • Use at least 3 and no more than 7 bullet points per position;
  • Make your experience sound relevant to what you’re applying for;
  • Combine responsibilities, results, and critical situations that you’ve handled well;
  • Show that you’re willing to take up on challenges;
  • Include numbers in any form you like.

Looking for some real experience section examples? We’ve gathered the best Hotel General Manager resume samples to help you. Check them out before building your own resume!

Work Experience
Hotel General Manager [5-Star Pre-opening Project]
Bravura Inc
  • Hotel General Manager Consultancy Contract on Short-term Basis
  • 252-room property in the Bay Chai District with a planned Q2 2022 opening
  • Driving all pre-opening objectives and re-branding w/ Franchise Partner being Wyndham Hotels + Resorts under the Trademark Collection
Work Experience
Hotel General Manager
Aexie Swarm
  • participation in the organization of the Economic Forum in Krynica - annual international meeting of economic and political elites
  • award winning SPA
  • 9.8/10 booking.com Guest reviews
Work Experience
Hotel General Manager
  • conducting investment processes on the premises of the hotel (reconstruction of the hotel's sewage treatment plant)
  • 9.4/10 booking.com Guest reviews
  • award Best Partner 2012 - Tourism Enterprise "TRIDENT" Ukraine
Work Experience
Hotel General Manager
Strat Security
  • PowerPro System Rhapsody System VHP System
  • Preopening 3-star Hotel in Padangsidimpuan with 84 Room keys, 24 hrs room
  • service, Coffee Shop 180 seat, Lounge 60 seat, 5 Function meeting room,
  • Ballroom 600 pax, Kaisar Water Park Padangsidimpuan and Restaurant Owner
pro tip icon

In writing your Hotel General Manager resume, you will no doubt want to list your previous duties - as you should. But steer clear of just listing your duties, instead of your achievements. Make your resume stand out by communicating what you have done, and not merely what the job needed you to do.

Action verbs for your hotel general manager resume

Finding what the unique words for your Hotel General Manager position are is difficult. That’s why the Enhancv team went through thousands of resumes that got people hired at top companies. Forget about sounding boring. These action words will help you showcase your strongest personality traits in the most intriguing way possible!

Top hotel general manager skills for your resume

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Hotel general manager resume skills section checklist:
  • Match your hard skills to the job description;
  • Add keywords to pass applicant tracking systems;
  • Don’t list soft skills such as ’teamwork’ – rather, mention how they’ve helped you gain success in some other sections of your Hotel General Manager resume;
  • List only skills you actually have, keep lying out of the picture.
Top skills for your hotel general manager resume


Project Management

MS Office



Strategic Planning



Attentions to details



Problem Solving


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Avoid getting sidetracked by Applicant tracking software by including a tech skills' section matching the job description and your own qualifications.

what to write in your resume header
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Checklist for your hotel general manager resume header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Hotel General Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Craft a strong hotel general manager resume summary

what to write in your resume summary
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Hotel general manager resume summary checklist:
  • Your total years of experience
  • The industry you’re coming from
  • One or two most remarkable accomplishments that have helped you - turn into a great professional
  • Short sentences that add value – avoid filler words and phrases
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Resume summary formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
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Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Highlight your education, certifications, and courses

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What to include in your education and courses sections:
  • Your highest education degree – this includes institution, course, and duration
  • Certifications and courses that have helped you gain additional expertise
  • Awards you’ve received as part of your education
  • Entry-level positions only: relevant classes and projects
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Top Certifications for Your Hotel General Manager Resume
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Hotel Management - Foundation Course for Hotel Managers P-1

Learn Hotel Management from Industry Experts

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Leadership Skills For A Hotel Manager

A complete leadership training course for a hotel manager. Become more persuasive and influential in hotel management.

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Hotel Management Fundamentals - Hotel Management Operations

Learn hospitality management basics, dive into hotel operations, succeed in your hospitality career and become a manager

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Hotel management for beginners

Learn what a hotel is, how it operates and become a better hotel manager

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Advanced forecasting for hotel managers

Learn additional forecasting techniques and become a better hotel manager

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There are dozens of certifications that you can claim as a Hotel General Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Drafting a Job-winning Hotel General Manager Resume

When drafting your resume, you can choose between three well-known formats:

Which format you decide to go for depends on two things: your personal preference and how experienced you are.

The reverse-chronological format is ideal for both really experienced people and those who joined the workforce just a couple of years ago. It’s also great if your experience combines different industries and jobs. Here, your most recent position comes at the top of your resume.

The functional skills-based resume format, on the other hand, is ideal for recent graduates or people who have no work experience whatsoever. It’s built around your skills, interests, and expertise. Ultimately, its goal is to show recruiters your biggest strengths and practical skills.

Combination resumes (also known as hybrid resumes) are great for all types of candidates – be they graduates, experienced professionals, or brave career changers. They usually follow a double-column format – one side focuses on your experience, while the other emphasizes your education, skills, interests, and accomplishments.

Here’s our resume format and style checklist:

And in case you want to go the extra mile, check out our guide for crafting a resume that stands out.

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If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections worth including in your hotel general manager resume

Including other sections in your resume depends on the company, the position, and, ultimately, the industry. Here are some sections that will help you spice things up:

An hotel general manager resume that stands out

Recruiters look at tens of resumes every day. That’s why helping them remember yours is crucial for landing an interview.

A creative resume can help you show off both your personality and your expertise at the same time.

Creative sections about passions, favorite books, quotes, and even your daily routine are a great way to make your resume feel like a breath of fresh air.

What’s more, it will also point recruiters to the fact that you’re attentive to detail and can think outside the box of Word-generated black and white resumes.

day of my life on resume   Enhancv resume section

What makes a great hotel general manager resume: key takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Hotel General Manager resume examples

Explore additional hotel general manager resume samples and guides and see what works for your level of experience or role.

By Role

Guest Relations Manager

The Guest Relations Manager role is integral to customer-facing industries. Efficiency, communication, and problem-solving all influence customer satisfaction and loyalty trends.

Some pointers for when you're applying for a position like this are:

  • Emphasize your experience in handling customer issues, large crowds, and creating warm environments. Showcase how your efforts resulted in increased customer satisfaction, longer stay durations, or higher return rates.
  • Highlight your skills in softwares commonly used in the industry and how they have made the operations process smoother, e.g. 'improved customer experience by leveraging...'
  • Focus not only on your conflict resolution skills but also on particular incidents that led to positive outcomes. Don’t just list your skills, share how they have meaningfully improved guest experiences, follow the 'skill-action-results' pattern.
View Guest Relations Manager Resume

Guest Services Manager

Guest Services Manager role comes with a heavy emphasis on customer recovery and satisfaction. This title requires active, problem-solving skills, paired with diligent customer interactions.

For applying for this role:

  • Highlight your experience in upscale establishments or in handling complex customer requests. Feature how these experiences led to increased customer satisfaction rates.
  • Demonstrate your expertise in using relevant softwares to optimize customer service processes, eg. 'enhanced response time by using...'.
  • List key incidents when your quick thinking and efficient problem-solving led to a significant improvement in customer service. Use 'skill-action-results' format to structure these examples.
View Guest Services Manager Resume


The Hospitality industry greatly values service-oriented skills, and trends from customer service sectors often drive changes within the industry.

When crafting your resume for a job in Hospitality, consider the following points:

  • Emphasize your experience with different customer service strategies. Prioritizing the guest experience, utilizing Emotional Intelligence, guest recovery methods, and working methodically under stress are rendered essential.
  • Ensure your relevant skills are displayed on your resume. Being sidestepped due to a lack of skill presentation is disappointing when you have the relevant service experience.
  • Highlight your past roles and how they influenced customer satisfaction. Many excellent hospitality workers often come from diverse service-related backgrounds, illustrating your past roles and their impact on customer happiness is vital.
  • Not just mentioning skills, show how they contribute to guest satisfaction. For instance, “increased customer loyalty through…”, “improved online ratings after…” etc. Employ the “skill-action-results” formula.
View Hospitality Resume

Hospitality Manager

A Hospitality Manager often integrates customer service, team management, and business development. Your experience in the field impacts the overall operations efficiency.

For this role:

  • Underline your experience in managing teams or complex operations. Provide details on how it improved team dynamics or overall operational efficiently.
  • Showcase your skills in using industry-specific softwares to streamline operations eg., 'enhanced business operations by implementing...'.
  • Ensure to highlight incidents when your management skills directly led to a tangible improvement in services or revenue. Prioritize the 'skill-action-results' pattern in your resume.
View Hospitality Manager Resume

Hotel Assistant Manager

Hotel Assistant Manager role requires a blend of administration, customer service, and team leadership skills. Strong operational background influences the job performance.

For an effective application:

  • Highlight your experience in regulating hotel operations or in dealing with a diverse clientele. Show how these experiences contributed to improved hotel ratings.
  • Illustrate your proficiency in reservation or organization management softwares eg., 'improved booking system efficiency by incorporating...'.
  • Present instances when your leadership directly resulted in improvement in employee productivity or overall service quality. Be specific, use the 'skill-action-results' format.
View Hotel Assistant Manager Resume

Hotel Operations Manager

Hotel Operations Manager role is markedly administration-focused. Sound knowledge of industry trends influences the operational efficiency in this job.

For this application:

  • Emphasize your background in managing hotel operations. Show how your management has led to improved operational efficiency. backend tasks.
  • Demonstrate your experience with hotel management software, and how they’ve streamlined your work, eg. 'enhanced operational efficiency by deploying...'.
  • Add instances when you’ve managed to increase customer satisfaction, employee productivity, or hotel revenue. Use the 'skill-action-results' model.
View Hotel Operations Manager Resume

Housekeeping Manager


Housekeeping Manager role is largely about supervising, training personnel, and maintaining cleanliness. Your expertise can directly impact guest satisfaction and hotel reputation.

Applying for this position requires:

  • Point out your experience in overseeing large teams or managing extensive facilities. Show how your management led to higher cleanliness standards.
  • Showcase your experience with cleaning or maintenance management software, eg., 'improved tracking of cleaning tasks by using...'.
  • Use specific examples of strategies that improved housekeeping efficiency or led to improved ratings. Structure your examples using the 'skill-action-results' approach.
View Housekeeping Manager Resume

Resort Manager

Resort Manager position requires balancing customer service, team management, and resort upkeep. Your track record can greatly influence resort ratings and popularity.

For this application:

  • Highlight your experience in running full scale operations or in managing exclusive clientele. Show how your efforts have improved overall resort performance.
  • Demonstrate your skills in using resort management software and how they improved your service delivery, eg. 'enhanced resort services by utilizing...'
  • Include instances when your management led to increased customer satisfaction or improved resort revenue. Use the 'skill-action-results' framework to structure your resume.
View Resort Manager Resume

Rooms Division Manager

Rooms Division Manager role centers around room allocation, cleanliness, and customer satisfaction. Your role can be a cornerstone in the hotel's overall performance.

When applying for this job:

  • Focus on your experience in managing large quantities of rooms or problem-solving for challenging situations, then connect these to improved efficiency.
  • Highlight your experience with room or inventory management software, eg., 'enhanced room inventory management by implementing...'
  • Describe situations where your decision-making led to improved customer satisfaction or room allocation efficiency. Use 'skill-action-results' format to add depth to your resume.
View Rooms Division Manager Resume
hotel general manager resume example

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