Crafting a resume for McDonald's can be challenging as you need to stand out in a competitive field while demonstrating your quick-service restaurant skills and customer service aptitude effectively. Our guide provides detailed tips and examples to help you highlight your strengths and tailor your resume to McDonald's specific needs, ensuring you make a memorable impression.
Learn how to adapt your McDonalds resume to provide recruiters with a snapshot of your career:
- Get inspired from our McDonalds resume samples with industry-leading skills, certifications, and more.
- Show how you can impact the organization with your resume summary and experience.
- Introducing your unique McDonalds expertise with a focus on tangible results and achievements.
If the McDonalds resume isn't the right one for you, take a look at other related guides we have:
- Prep Cook Resume Example
- Fine Dining Server Resume Example
- Food and Beverage Manager Resume Example
- Kitchen Manager Resume Example
- Line Cook Resume Example
- Hospitality Manager Resume Example
- Restaurant Operations Manager Resume Example
- Fine Dining Resume Example
- Catering Server Resume Example
- Cocktail Bartender Resume Example
McDonalds resume format made simple
You don't need to go over the top when it comes to creativity in your McDonalds resume format .
What recruiters care about more is the legibility of your McDonalds resume, alongside the relevancy of your application to the role.
That's why we're presenting you with four simple steps that could help your professional presentation check all the right boxes:
- The reverse-chronological resume format is the one for you, if you happen to have plenty of relevant (and recent) professional experience you'd like to showcase. This format follows a pretty succinct logic and puts the focus on your experience.
- Keep your header simple with your contact details; a headline that details the role you're applying for or your current job; and a link to your portfolio.
- Ensure your resume reaches an up-to-two-page limit, only if you happen to be applying for a more senior role or you have over a decade of relevant experience.
- Save your McDonalds resume as a PDF to retain its structure and presentation.
Upload & Check Your Resume
Drop your resume here or choose a file. PDF & DOCX only. Max 2MB file size.
Privacy guaranteed
PRO TIP
If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.
Ensure your McDonalds resume stands out with these mandatory sections:
- Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
- Summary or objective - where your achievements could meet your career goals
- Experience - showcasing you have the technical (and personal) know-how for the role
- Skills - further highlighting capabilities that matter most to the McDonalds advert and your application
- Certifications/Education - staying up-to-date with industry trends
What recruiters want to see on your resume:
- Customer Service Skills: Demonstrated ability to interact positively with customers and handle their orders with efficiency and accuracy.
- Teamwork and Collaboration: Experience working as part of a team in high-pressure environments, showing cooperation and flexibility in various roles.
- Speed and Efficiency: Proven track record of performing tasks quickly and efficiently in previous roles, important for the fast-paced nature of McDonald's service.
- Reliability and Punctuality: A history of reliable attendance and punctuality, as McDonald's operations depend on a punctual workforce to meet customer demands.
- Cash Handling and POS Operation: Experience with cash handling and familiarity with Point of Sale (POS) systems for accurate order processing and payment transactions.
Essential tips for crafting your McDonalds resume experience section
The experience section is indeed the core of your McDonalds resume. It's where you present your past and current job roles. But how should you approach this crucial part?
A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.
To effectively write your McDonalds resume experience section, consider these guidelines:
- Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
- Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
- Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
- Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.
We have an array of resume examples that illustrate how to optimally curate your McDonalds resume experience section.
Work Experience
Senior Shift Manager
McDonald's
05/2020-Ongoing
- Managed a team of 15 crew members to ensure efficient daily operations, contributing to a 20% increase in customer satisfaction scores.
- Led the initiative to streamline the drive-thru process utilizing new technology that decreased average customer wait time by 35%.
- Pioneered a waste reduction program that resulted in a 25% decrease in food costs and improved inventory turnaround.
Work Experience
Store Manager
McDonald's
08/2016-12/2019
- Directed the launch of a new, localized menu that led to a 15% increase in sales within the first quarter after introduction.
- Implemented cross-training for all 20 staff members, enhancing operational flexibility and filling shifts 50% faster.
- Orchestrated the renovation of the customer seating area, improving overall store ambiance and attracting an average of 100+ additional customers weekly.
Work Experience
Assistant Manager
McDonald's
01/2015-07/2018
- Developed a comprehensive onboarding program for new hires, reducing training time by 40% while maintaining quality standards.
- Coordinated with local suppliers to ensure a consistent supply chain, which enhanced ingredient freshness and reduced inventory shortages by 30%.
- Supervised the integration of a new point-of-sale system which increased transaction speed by 20%.
Work Experience
Shift Supervisor
McDonald's
06/2013-12/2014
- Championed customer service improvements, leading to a store award for highest regional customer service ratings for the year.
- Managed inventory, consistently keeping food waste under 5% of total inventory, well below the company average.
- Cultivated a culture of responsibility and accountability, reducing staff turnover by 15% in a high-turnover industry.
Work Experience
Shift Leader
McDonald's
03/2011-05/2013
- Oversaw the operational testing and rollout of a new digital ordering kiosk, which subsequently increased order accuracy by over 90%.
- Implemented a performance incentive program that motivated staff to exceed drive-thru service time goals by an average of 10 seconds per transaction.
- Established a partnership with local schools for a reading incentive program that boosted community engagement and increased sales by 5% on event days.
Work Experience
Team Leader
McDonald's
07/2009-02/2011
- Coordinated with the marketing department to execute promotional campaigns that increased store traffic by an average of 150 customers per promotion.
- Deployed a new employee scheduling system that optimized shift planning and cut understaffing incidents by 40%.
- Led the employee team to achieve the 'Best Cleanliness' accolade within the region, creating a more pleasant environment for customers and staff alike.
Work Experience
Crew Trainer
McDonald's
06/2017-10/2020
- Spearheaded a kitchen efficiency project that reduced average meal preparation time by 25% while improving food quality controls.
- Collaborated with the HR department to develop an employee wellness program, leading to a 10% decrease in monthly staff absences.
- Launched an upselling strategy that contributed to a 30% improvement in average customer transaction value.
Work Experience
Crew Member
McDonald's
01/2009-06/2012
- Initiated a customer feedback loop with the use of digital surveys, gaining valuable insights that were integral in tailoring service improvements.
- Reviewed and optimized the supply ordering process, reducing excess stock by 20% and contributing to a leaner operation.
- Facilitated team-building activities that led to stronger collaboration among crew members, enhancing overall productivity.
Quantifying impact on your resume
- Include the number of customer transactions you handle on average during a shift to showcase efficiency and customer service skills.
- Highlight any upselling successes by indicating the percentage increase in sales of promoted items.
- Mention the size of the team you've managed or trained to illustrate leadership and management capabilities.
- Provide figures related to inventory management, such as the percentage reduction in waste through accurate order predictions.
- Document any improvements in service speed or efficiency by noting the reduced average customer wait time.
- State the number of hours you've operated kitchen equipment or machinery to reflect technical proficiency and responsibility.
- Track and report any safety or hygiene-related achievements, such as consecutive days without incidents in numbers.
- Quantify feedback by including statistics on positive customer reviews or satisfaction surveys.
Action verbs for your McDonalds resume
Action or power verbs add depth to your experience. They also help you prove that you’ve taken charge of things in the past and are great at problem-solving and decision-making. Use them instead of buzzwords to make your McDonalds resume the center of attention!
Writing your McDonalds experience section without any real-world experience
Professionals, lacking experience, here's how to kick-start your McDonalds career:
- Substitute experience with relevant knowledge and skills, vital for the McDonalds role
- Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
- Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
- Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the McDonalds job
- Include an objective to highlight how you see your professional growth, as part of the company
Recommended reads:
PRO TIP
If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.
McDonalds resume skills section: writing about your hard skills and soft skills
Recruiters always care about the skill set you'd bring about to the McDonalds role. That's why it's a good idea to curate yours wisely, integrating both hard (or technical) and soft skills. Hard skills are the technology and software you're apt at using - these show your suitability for the technical aspect of the role. They are easy to track via your experience, certifications, and various resume sections. Your soft skills are those personality traits you've gained over time that show how you'd perform in the specific team, etc. Soft skills are more difficult to qualify but are definitely worth it - as they make you stand out and show your adaptability to new environments. How do you build the skills section of your resume? Best practices point that you could:
- Include up to five or six skills in the section as keywords to align with the advert.
- Create a specific technical skills section to highlight your hard skills aptitude.
- Align the culture of the company you're applying to with your soft skills to determine which ones should be more prominent in your skills section.
- Make sure you answer majority of the job requirements that are in the advert within your skills section.
A McDonalds's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the perfect mix for the McDonalds role from our list:
Top skills for your McDonalds resume:
HARD SKILLS
Point of Sale (POS) System
Cash Register Operation
Food Safety Standards
Customer Service Software
Inventory Management Systems
Food Preparation Equipment
Drive-Thru Communication System
Digital Menu Boards
Cleaning and Sanitizing Supplies
Basic Cooking Techniques
SOFT SKILLS
Communication
Teamwork
Customer Service
Time Management
Adaptability
Problem Solving
Attention to Detail
Multitasking
Positive Attitude
Conflict Resolution
PRO TIP
If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.
Maximizing your McDonalds resume: education and certification sections
To effectively showcase your industry knowledge in your McDonalds resume, it's important to properly list your education and certifications.
For the education section, ensure you include:
- Higher education degrees pertinent to the industry or those at a postgraduate level;
- The start and end dates of your education, along with the name of the institution you graduated from;
- Your GPA and relevant coursework, but only if they are impressive and applicable to the role.
Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.
Below is a list of key industry certifications that are often sought after by recruiters
The top 5 certifications for your McDonalds resume:
- ServSafe Food Handler Certificate (ServSafe) - National Restaurant Association
- National Professional Certification in Customer Service (CSC) - National Retail Federation Foundation
- Certified Shift Manager (CSM) - McDonald's Corporation
- Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
- OSHA Safety Certificate (OSHA) - Occupational Safety and Health Administration
PRO TIP
Always remember that your McDonalds certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.
Recommended reads:
Adding a summary or objective to your McDonalds resume
One of the most crucial elements of your professional presentation is your resume's top one-third. This most often includes:
- Either a resume summary - your career highlights at a glance. Select the summary if you have plenty of relevant experience (and achievements), you'd like recruiters to remember about your application.
- Or, a resume objective - to showcase your determination for growth. The perfect choice for candidates with less experience, who are looking to grow their career in the field.
If you want to go above and beyond with your McDonalds resume summary or resume objective, make sure to answer precisely why recruiters need to hire you. What is the additional value you'd provide to the company or organization? Now here are examples from real-life McDonalds professionals, whose resumes have helped them land their dream jobs:
Resume summaries for a McDonalds job
- Dynamic customer service specialist with over 8 years of experience in fast-paced restaurant environments. Proven track record of leadership, having managed a team of 15 staff at a high-volume McDonald's; adept in inventory management and efficient workflow practices. Significantly increased customer satisfaction ratings by 25% through strategic improvements.
- Entrepreneurial former bookstore owner with a decade’s experience in retail, applying customer-centric strategies to enhance service experience. Enthusiastic about leveraging business management skills to contribute to McDonald's success, including expertise in inventory control, merchandising, and staff training.
- Passionate educator transitioning into the food service industry, armed with 5 years of experience in curriculum development and classroom management. Excels at creating engaging environments and looking to bring exceptional organizational and interpersonal skills to ensure high levels of customer satisfaction at McDonald's.
- Accomplished marketing professional with 6 years of experience in creating compelling campaigns for consumer goods, aiming to apply my understanding of brand development and customer engagement strategies in a dynamic customer-facing role at McDonald's. Eager to contribute to team success through hard work and attention to detail.
- Eager to bring my strong work ethic and dedication to a fast-paced team environment at McDonald's. Although I have no previous experience in the food service industry, I am committed to learning quickly and contributing to the company's goals, with an objective to deliver exceptional service and develop my skills for career advancement.
- As a recent high school graduate, I am excited about the opportunity to start my professional journey with McDonald's. I aim to apply my energetic persona and can-do attitude to exceed customer expectations while gaining invaluable experience in teamwork, communications, and operational efficiency within the food service sector.
Bonus sections for your McDonalds resume
Looking to show more personality on your McDonalds resume? Then consider including a couple of extra sections.
They'd benefit your application by highlighting your most prominent:
Key takeaways
- The logic of your resume presentation should follow your career highlights and alignment with the role;
- Curate information within different sections (e.g. summary, experience, etc.) that helps highlight your strengths;
- Exclude from your resume irrelevant experience items - that way you'd ensure it stays no longer than two pages and is easy to read;
- Dedicate space within the summary, experience, and/or achievements to highlight precisely why you're the best candidate for the role via your previous success;
- Both your technical and people capabilities should also play a crucial role in building up your McDonalds application. Prove your skill set in various resume sections.
McDonalds resume examples
Explore additional mcdonalds resume samples and guides
and see what works for your level of experience or role.
By Role
McDonalds Shift Manager
As a McDonald's Shift Manager, you are responsible for ensuring efficient restaurant operations, managing staff during your shift, and maintaining high standards of customer service. In your resume, highlight your experience in team leadership, your ability to handle customer complaints effectively, and your success in maintaining food safety standards. Be sure to include skills such as strong communication, problem-solving, and time management. Demonstrate how you have improved operational efficiency and contributed to an increase in customer satisfaction.
McDonalds Crew Member
As a McDonald's Crew Member, you are responsible for providing excellent customer service, preparing food orders, and maintaining cleanliness in the restaurant. On your resume, be sure to highlight your experience in fast-paced environments, your strong work ethic, and any teamwork or leadership roles you've undertaken. Skills such as communication, problem-solving, and time management will demonstrate your capability. To further illustrate your value, mention your reliability in meeting targets and your adaptability in handling various tasks.
McDonalds Cashier
As a McDonald's cashier, you are responsible for providing excellent customer service, handling transactions, and ensuring order accuracy. On your resume, be sure to highlight your experience with fast-paced environments, your ability to operate a point-of-sale system, and any recognition or awards for outstanding service. Consider adding skills such as effective communication, attention to detail, and teamwork to your resume. Additionally, mention your commitment to maintaining a clean and welcoming environment and your ability to resolve customer issues efficiently to demonstrate your worth to potential employers.
McDonalds Assistant Manager
As a McDonald’s Assistant Manager, you are responsible for overseeing restaurant operations, ensuring customer satisfaction, managing staff, and optimizing profitability. On your resume, be sure to highlight your experience in team leadership, daily operations management, and customer service excellence. Include skills such as communication, problem-solving, and organizational competency. Lastly, demonstrate your impact by mentioning any achievements in boosting sales or improving team performance.
McDonalds General Manager
As a McDonald's General Manager, you are responsible for overseeing daily operations, ensuring customer satisfaction, and leading a team to achieve sales and performance goals. On your resume, highlight your experience in team leadership, proficiency in financial management, and ability to improve operational efficiency. Include skills such as strategic planning, problem-solving, and excellent communication. Demonstrate your impact by mentioning increased customer retention rates and successful implementation of cost-saving measures.
McDonalds Regional Training Consultant
As a McDonald's Regional Training Consultant, you are responsible for developing and implementing training programs to ensure that employees across various locations are knowledgeable and efficient in their roles. On your resume, you should emphasize your experience in curriculum development, your ability to lead workshops, and your history of improving team performance. Highlight skills such as effective communication, leadership, and adaptability to demonstrate your capabilities. To illustrate your contributions, mention past successes in enhancing operational efficiency and fostering a positive team environment.
McDonalds Drive-Thru Operator
As a McDonald's Drive-Thru Operator, you are responsible for efficiently taking and processing customer orders while ensuring a friendly and accurate service. On your resume, highlight your ability to manage high-pressure situations, maintain a clean and organized work area, and contribute positively to a team environment. Emphasize skills such as effective communication, attention to detail, and adaptability. Demonstrate your value by mentioning your proven track record of delivering excellent customer service and your commitment to consistently meeting or exceeding performance targets.
McDonalds Delivery Driver
As a McDonald's Delivery Driver, you are responsible for safely delivering orders to customers in a timely manner while providing excellent customer service. In your resume, be sure to highlight your experience with route navigation, your ability to handle customer interactions, and your track record of maintaining a high level of order accuracy. Skills like time management, problem-solving, and safe driving should be prominently featured. Mentioning your consistent on-time delivery and any recognition for outstanding service will clearly demonstrate your contributions to the team.
McDonalds Guest Experience Lead
As a McDonald's Guest Experience Lead, you are responsible for ensuring that every customer has a positive and memorable experience by overseeing service quality and customer satisfaction. On your resume, highlight your achievements in team leadership, your track record in customer service enhancement, and any successful initiatives you've led to improve operational efficiency. Include skills such as effective communication, problem-solving, and the ability to thrive in a fast-paced environment. Demonstrate your worth by emphasizing experiences where you exceeded customer expectations and instances where you implemented changes that boosted guest satisfaction.
McDonalds Maintenance Technician
As a McDonald's Maintenance Technician, you're responsible for ensuring that all equipment and facilities are functioning optimally and safely. On your resume, make sure to highlight your experience with troubleshooting mechanical issues, your familiarity with preventive maintenance procedures, and your ability to work efficiently in a fast-paced environment. Be sure to add skills such as problem-solving, technical proficiency, and attention to detail. To demonstrate your worth, emphasize your history of reducing downtime and your capacity to work collaboratively with team members.
McDonalds Franchise Consultant
As a McDonald's Franchise Consultant, you're responsible for advising franchisees on operational standards, marketing strategies, and business growth opportunities to ensure successful franchise operations. On your resume, highlight your experience in business consulting, your understanding of McDonald’s brand values, and your ability to drive continuous improvement. Include skills such as strategic planning, financial analysis, and relationship building. Demonstrate your worth by sharing success stories about increasing franchise profitability and enhancing customer satisfaction.
McDonalds Restaurant Manager
As a McDonald's Restaurant Manager, you are responsible for overseeing daily operations, ensuring customer satisfaction, and managing staff effectively. On your resume, be sure to highlight your experience in team leadership, proficiency in profit and loss management, and achievements in customer service excellence. Detail skills such as problem-solving, communication, and time management to demonstrate your capability in the role. Additionally, emphasize instances where you have improved operational efficiency and increased sales, proving your impact and dedication to the organization.
McDonalds Area Supervisor
As a McDonald's Area Supervisor, you are responsible for overseeing multiple restaurant locations, ensuring operational excellence, adhering to company standards, and driving sales growth. On your resume, be sure to highlight your experience in team leadership, your track record in meeting sales targets, and your ability to manage and optimize resources effectively. Include skills such as strategic planning, communication, and problem-solving to demonstrate your capability. Highlight your history of improving customer satisfaction and your success in coaching and developing team members, as these achievements are testament to your invaluable contributions.
McDonalds Customer Service Associate
As a McDonald’s Customer Service Associate, you are responsible for ensuring customer satisfaction by taking orders, processing payments, and assembling orders accurately and efficiently. On your resume, highlight your experience in fast-paced environments, your ability to handle customer queries, and your track record of maintaining a positive atmosphere. Include skills such as teamwork, communication, and problem-solving to make your application stand out. To demonstrate how you can contribute significantly, mention your knack for multitasking and your dedication to exceeding customer expectations.
McDonalds Kitchen Staff
As a McDonald's Kitchen Staff member, you are responsible for preparing food, ensuring quality control, and maintaining a clean work environment. On your resume, be sure to discuss your ability to work efficiently under pressure, your experience with food safety practices, and your familiarity with operating kitchen equipment. Highlight skills such as time management, teamwork, and attention to detail to demonstrate your competence in the kitchen. Emphasize your reliability and your commitment to maintaining high standards to illustrate your contribution to the team.
