Professional Entry-Level Customer Service Cover Letter Examples for 2024

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Your entry-level customer service cover letter needs to highlight your communication skills. Demonstrate how you effectively interact with others, showcasing your ability to listen and respond with clarity. Mention any related experience, even if it's from volunteer work or school projects in your cover letter. Your willingness to learn and adapt is a critical asset in an entry-level customer service role; let that eagerness shine through.

Crafting an entry-level customer service cover letter can be a daunting task, especially if you're fresh on the job hunt and realize it's a requirement. Unlike your resume, your cover letter should spotlight one major achievement, weaving a narrative that showcases your proudest professional moment. Strive for a professional tone that sidesteps worn-out phrases, keeping it concise—no more than a page—to make a powerful first impression that sets you apart.

Check out our entry-level customer service cover letter guide to find out how to:

  • Write a entry-level customer service cover letter that helps you stand out (and get the job);
  • Understand how to start and end your entry-level customer service cover letter with the appropriate greeting;
  • What to include in the body of your entry-level customer service cover letter to put your best foot forward;
  • Your most important achievements - how to present them as part of your entry-level customer service cover letter.

And if you want to make your life even easier, simply drag and drop your entry-level customer service resume into Enhancv's AI cover letter generator, and it will write your cover letter for you in just a few moments.

Entry-Level Customer Service cover letter example

Andrew Clark

Houston, TX


Dear Hiring Manager,

I was intrigued by the opportunity to contribute to your team after learning about your company's commitment to delivering exceptional travel experiences. The integration of customer care with innovative service solutions resonates with my professional ethos and the expertise I've honed in the aviation sector.

During my tenure at Delta Airlines, I masterminded an initiative that not only improved customer service delivery but also drove a 10% increase in customer retention. This breakthrough was a result of meticulously managing over 60 calls daily while establishing the groundwork for complex bookings, catapulting sales upward by 15%. These accomplishments reflect not just my dedication but also the strategic approach I take to elevate customer satisfaction and business outcomes.

With a proven track record in achieving key customer service metrics, I am eager to bring my skills and experiences to your esteemed team. I welcome the chance to discuss how my background, bilingual fluency, and passion for travel can contribute to your company’s success.

Best regards,

Andrew Clark

Customer Service Specialist | Fluent Bilingual
What makes this cover letter good:

  • Emphasizing relevant experience: The cover letter highlights the candidate's prior experience in the same sector (aviation) and relates it to the prospective role, showcasing a track record of applicable skills and successes.
  • Quantifiable achievements: The applicant includes specific metrics (such as a 10% increase in customer retention and a 15% increase in sales) to illustrate their impact. This approach gives credibility and a clear indication of the candidate's capacity to deliver results.
  • Mentioning language skills: The cover letter specifies bilingual fluency, which is a valuable asset in customer service, especially for a company operating in a global travel market.
  • Aligning personal values with company values: The cover letter demonstrates an understanding and appreciation of the company's focus on customer care and innovation, suggesting a good cultural fit and a shared vision.

What are the basics of the design or format of your entry-level customer service cover letter?

To start, here's a reminder for you: the Applicant Tracker System (or software that is used to assess candidate profiles), won't be reading your entry-level customer service cover letter.

Recruiters enjoy reading entry-level customer service cover letters with a standardized format that uses:

  • the same font as the resume (e.g. modern ones like Raleway or Volkhov are prefered over the clichéd Times New Roman or Arial);
  • single spacing to keep the content concise and organized (this is all ready for you in our cover letter templates);
  • a one-inch margin to wrap around the text, like in our cover letter builder;
  • PDF as a file format, as it allows your design (and visual element) to stay the same.

Finally, we can't go on without mentioning the key sections of your entry-level customer service cover letter.

In the top one-third, make sure to include a header (with your contact information, name, role, and date), a salutation, and an introduction.

Next, follows the heart and soul of your entry-level customer service cover letter or its body.

End your entry-level customer service cover letter with a closing paragraph and, if you wish, a signature.

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The top sections on a entry-level customer service cover letter

  • Header with Contact Information: Including your name, address, phone number, and email is essential so the recruiter knows who you are and how to contact you for follow-up. For customer service roles, providing clear contact information reflects your attention to detail and openness to communication.

  • Greeting: A personal greeting to the hiring manager shows you've done your research on who is in charge of hiring, which is a valuable skill in customer service where knowing your customer is key.

  • Introduction: The introduction should briefly state your intention to apply for the customer service position and mention how you found out about the job opening, demonstrating your proactive attitude which is crucial in customer service.

  • Body with Relevant Experience and Skills: Detail your relevant customer service experience, skills like communication and problem-solving, and any specific accomplishments that showcase your ability to serve customers effectively, as hands-on experience is highly valued in these roles.

  • Closing and Call to Action: A strong closing reiterates your interest in the customer service position and includes a call to action, such as a request for an interview, showing your initiative and eagerness to engage which mirrors the engagement expected in customer service.

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Key qualities recruiters search for in a candidate’s cover letter

  • Excellent communication skills: Being able to clearly and effectively interact with customers is essential for resolving issues and maintaining customer satisfaction.
  • Patience and empathy: Handling customers, especially those who might be frustrated or upset, requires the ability to remain patient and understand their perspective.
  • Problem-solving abilities: Quickly and efficiently identifying issues and finding workable solutions is key to a successful customer service interaction.
  • Adaptability to various communication channels: Today's customer service roles often require proficiency with phone, email, live chat, and sometimes social media communications.
  • Familiarity with customer relationship management (CRM) software: Many organizations use CRM systems to manage customer interactions and data, so experience with these tools can be advantageous.
  • Positive attitude and enthusiasm: A friendly demeanor and positive outlook can help in building rapport with customers and creating a good impression of the company.

How to start your entry-level customer service cover letter: with a greeting, of course

Have you ever considered just how powerful a personalized salutation can be?

We sure have news for you! Your entry-level customer service cover letter should start with the right salutation to recruiters, nurturing a sense of respect and individuality.

Greet recruiters by using their first name (e.g. "Dear Tom" or "Dear Patricia") if you've previously established contact with them.

Otherwise, opt out for the less familiar, "Dear Ms. Peaches" or "Dear Ms Kelsey", if you've found the recruiter's name on LinkedIn or a corporate website.

"To whom it may concern" is never a good option, as it creates a sense that you've been sending out your entry-level customer service cover letter to anyone. Instead, use "Dear HR team" or "Dear (company name) recruiter" for a feeling of exclusivity.

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List of salutations you can use

  • Dear Hiring Manager,
  • Dear [Department] Recruitment Team,
  • Dear [Company Name] Team,
  • Dear Mr./Ms. [Last Name],
  • Dear [First Name] [Last Name],

The entry-level customer service cover letter introduction: focusing on your unique value, with a creative twist

You are not the only one wondering how to start your entry-level customer service cover letter. Those first two sentences introduce your profile and should be memorable.

No pressure.

When beginning your entry-level customer service cover letter, immediately point out the unique value of working with you. In other words, what you promise to bring to the role by using your past track record of success.

Start your entry-level customer service cover letter with a creative twist by telling a joke or stating something relatable. Select this type of introduction only if it aligns with the company culture.

Intro Paragraph
I am drawn to the opportunity at [Company Name] as it stands out for its commitment to creating meaningful customer connections, mirroring my belief in building relationships at the heart of service excellence.

Choosing your best achievement for the middle or body of your entry-level customer service cover letter

Now that you have the recruiters' attention, it's time to write the chunkiest bit of your entry-level customer service cover letter.

The body consists of three to six paragraphs that focus on one of your achievements.

Use your past success to tell a story of how you obtained your most job-crucial skills and know-how (make sure to back these up with tangible metrics).

Another excellent idea for your entry-level customer service cover letter's middle paragraphs is to shine a light on your unique professional value.

Write consistently and make sure to present information that is relevant to the role.

Body Paragraph
In my previous role at TechGuru, I spearheaded a customer feedback initiative that resulted in a 35% improvement in customer satisfaction ratings over a 6-month period. By implementing a tailored follow-up strategy, I reduced repeat customer concerns by 50%, showcasing my ability to proactively address issues and enhance the customer service experience.

Two ideas on how to end the final paragraph of your entry-level customer service cover letter

Closing your entry-level customer service cover letter, you want to leave a memorable impression on recruiters, that you're a responsible professional.

End your cover letter with how you envision your growth, as part of the company. Make realistic promises on what you plan to achieve, potentially, in the next six months to a year.

Before your signature, you could also signal hiring managers that you're available for the next steps. Or, a follow-up call, during which you could further clarify your experience or professional value.

Closing Paragraph
I am eager to bring my customer service skills to your team. Please contact me to arrange an interview at your earliest convenience.

Is it beneficial to mention that you have no experience in your entry-level customer service cover letter?

Lacking professional experience isn't the end of the world for your entry-level customer service cover letter.

Just be honest that you may not have had roles in the industry, but bring about so much more.

Like, your transferable skills, attained thanks to your whole work and life experience (e.g. the skills your summer spent working abroad taught you).

Or, focus on what makes you, you, and that one past success that can help you stand out and impress recruiters (think of awards you've attained and how they've helped you become a better professional).

Alternatively, write about your passion and drive to land the job and the unique skill set you would bring to enhance the workplace culture.

Key takeaways

Writing your entry-level customer service cover letter has never been easier, so remember to:

  • Select a entry-level customer service cover letter template that automatically meets industry formatting (e.g. has one-inch margins, is single-spaced, is in PDF, etc.);
  • Make your entry-level customer service cover letter personal by mentioning the recruiters' first or last name;
  • Within the introduction, describe what you like best about the company in no more than two sentences;
  • Use your entry-level customer service cover letter body to tell a story of your greatest achievement, backed up by job-relevant skills and technologies;
  • If you have no professional experience, be honest about it in your entry-level customer service cover letter, but also write about your unique talents.
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Volen Vulkov
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about a career change, development, and how to stand out in the job application process.
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