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Customer Success Manager Cover Letter

Professional Customer Success Manager Cover Letter Example for 2023

Read for inspiration or use it as a base to improve your own Customer Success Manager cover letter. Just replace personal information, company application data and achievements with your own.

Lucia Derrick
Customer Service Manager
+1-555-0100
derrick.lucia@gmail.com
New York, United States
Summary
Results-driven professional Customer Service Manager with eight years of experience in making sure that the customer satisfaction and retention levels are always high. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Responsible for successful strategic initiatives to improve team productivity and increase staff retention.
Experience
E-Commerce Customer Service Manager
Padberg
New York, United States
Padberg is a
Managed 30 CSR's in for the Midwest branches in Chicago and Oklahoma City
Slashed administrative costs by 30%; cut inventory shortfall by 20%
Filled a two-week manager position leading 9 technicians, fixing over 327 work order services, reaching a 92.4% mission capable rate, highest in 4 years
Established individual productivity and quality metrics
Credit Card Processing and Customer Service Manager
Thompson Ltd
New York, Unite States
Thompson Ltd is a unique online marketplace in the US.
Achieved an average Customer Satisfaction score of 80% - above target for 2015
Trained more than 40 top- and middle management HC in new sales strategy and upcoming processes
Operated an increase in the orders' treatment capacity by 30% for 3 years
Supervised 30+ employees during a shift
100% customer satisfaction achieved by leveraging quantitative and qualitative feedback & own observation
Customer Service Manager
Padberg
New York, United States
Padberg is an American multinational technology company specializing in bank and retail IT solutions.
Improved KPI: from 60% to 80% by effective order management
Reduced employee turnover by 10% by providing motivational incentives
Promoted to management within 2 months of employment
Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
Education
MSc in Social Sciences in International Relations
Aalborg University
New York, NY
Business Studies, English & Geography
Cowbridge Sixth Form
GPA
4.0
/
4.0
Skills
Ms Office
Powerpoint
Project management
SEO marketing
Strengths
Earning Trust of Others
Listen attentively, speak candidly, and treat others respectfully.
Empathy
Empathetic to all customers, coworkers, and managers and taking each groups' needs and priorities into account when making decisions and communicating them.
Diplomacy
Always tactful and diplomatic when it comes to navigating tricky conversations
Languages
English
Native
Italian
Advanced

According to 83% of hiring managers, cover letters are an important part of every recruiter’s decision-making process.

What’s more, 72% of them will expect you to hand in a great cover letter, even if this part is listed as ‘optional’ on the job advert.

And if you ask our experts, cover letters are an amazing opportunity to tell a personal story and make the right first impression.

But what exactly is a cover letter and how to write a good one? Let’s see…

Have a Customer Success Manager cover letter that tells your story

customer success manager coverletter.png

So what does a good cover letter look like?

Well, it’s written in a tone of voice that matches the specific company’s culture, and it’s not just a long-form resume. It’s also focused on making the right impression.

We advise you to talk about your achievements, goals, and motivations, rather than just plainly listing your skills and experience. Try to tell a personal story.

And if that’s not enough, we have some additional pro tips for you.

Stand out with a strong introduction and an appropriate salutation

Choosing the right salutation might be tough – we get it. After all, you don’t want to sound way too formal or too friendly.

There are some things that should definitely be taken into consideration when it comes to addressing your cover letter. First and foremost comes the recruiter’s name.

Even if you don’t know who the person reading your cover letter might be, try to find out. Check company websites or social media profiles or even media articles.

If this doesn’t help, you can go for traditional gender-neutral salutations that don’t require knowing the hiring manager’s name.

Here are some of our favorites:

  • Dear Mr. James,
  • Dear Human Resources Manager,
  • To the [team you're applying for] Department,
  • Dear [company name] Recruiter

The introduction is your chance of getting the reader’s attention and giving them a reason to see you as a good fit.

So make sure you highlight your excitement about the company or the industry (or even both!) and the reasons why you’d like to grow in the field.

Avoid using clichés like “I found your job posting on website X and decided to apply”.

Talk about your hard and soft skills

While the resume is considered the best place to showcase your hard skills and achievements, the cover letter should tell a story and prove your enthusiasm for the field.

This is why we advise you to focus on soft skills and results. Think about all your soft skills and how they have helped you grow as a professional and crush your goals. Then turn this into your own very short success story.

Make sure to include some hard skills too, especially the ones listed as part of the requirements section of the job advert. This will guarantee that you pass applicant tracking systems (ATS) that screen applicant documents for keywords.

And remember – the cover letter should include new information without repeating your whole resume. It needs to offer additional value to the recruiter.

Prove that you've researched the company and are aware of industry problems

Every recruiter wants to know whether you’ve decided to apply because you’re familiar with the company or because their job advert was the first thing you saw this morning.

So – show that you’ve researched the company and are aware of its strengths, weaknesses, and potential problems.

In addition, you can also share how your Customer Success Manager skills can add value to the team.

End on a positive note

While the introduction is the best way to make a good impression, using the right words to end your cover letter can help you get a callback.

Our advice is to make sure that your closing line matches the company culture. However, “Looking forward to hearing from you” and other traditional phrases are always a safe choice.

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Daniel Pietersen
Senior Customer Support Engineer
hired at
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"Enhancv gave me a sense of relief and a feeling of confidence when passing it along to a potential employer."

Daniel Pietersen on using Enhancv

related resume

Pair your cover letter with a resume that leaves an impression


Matching your cover letter with an equally good resume will without a doubt put you in front of other applicants.

Check out our Customer Success Manager resume writing tips or talk to an expert for some valuable tips and guidance.