Let’s begin by discussing the difference between a cover letter and a resume. The resume is the place where you should list all your hard skills, achievements, and talents.
The cover letter, on the other hand, is your chance to share more about yourself and show who you are.
But what’s the way to grab the reader’s attention? How can you make the hiring manager want to meet you and learn more about you?
Use an appropriate salutation and write a powerful introduction
We advise you to address the cover letter directly to the person responsible for the recruitment process. If you don’t know their name, take some time to research it.
This will show that you’re attentive to detail and are willing to go the extra mile when necessary.
Here's a list of salutations you can never go wrong with. Note that some of them can be used even if you don’t know who the hiring manager is.
- To the [team you're applying for] Department,
- Dear Paul Black,
- Dear Hiring Manager,
- Dear Ms. Stone
The introduction of your cover letter is the first thing the hiring manager will read. Logically, having a strong introduction is your chance of getting their attention.
In order to do that, you need to get creative. Don’t just do what everyone else’s been doing for years, i.e. writing “I found this job opening on that website and decided to apply”.
Rather, show that you are genuinely excited about the position and the company. You could do that by mentioning your love for the industry or what you can bring to the table.
Don't skip on your Customer Service Associate soft and hard skills
Listing hard skills on your resume is quite straightforward, isn’t it? But when it comes to writing a memorable Customer Service Associate cover letter, you need to be a bit more creative.
The thing is, cover letters are designed to tell a story. To show the thought process behind your achievements and motivations. To put the recruiter in your shoes and allow them to get to know you better.
Maybe you want to share how you deal with challenges? Or what helps you reach your goals? It doesn’t really matter.
And while soft skills are important, hard skills shouldn’t be skipped either. Mentioning some hard skills (especially the ones listed by the recruiter) is always a great idea. This will help you pass applicant tracking systems (ATS) that screen documents for certain keywords.
Prove how your skills can help the company grow
Showing that you’ve researched the company and are familiar with it is a good way to prove your work-readiness.
It will also point the recruiter to the fact that your skills and qualifications will have a long-term impact on the company. Just link some of your strengths to the ways in which current or potential issues can be resolved.
Choose the right closing line
While the introduction is the best way to make a good impression, using the right words to end your cover letter can help you get a callback.
Our advice is to make sure that your closing line matches the company culture. However, “Looking forward to hearing from you” and other traditional phrases are always a safe choice.