Would a good cover letter increase your chances of landing an interview? Yes.
Do we have any specific tips for Help Desk applications? Yes.
Are cover letters the same as resumes, but longer? Definitely not!
So what are cover letters?
Well, great cover letters give you the opportunity to tell a personal story, while making the right impression and proving you’re the best candidate at the same time.
Need more details? Let’s dive deep.
How to write the perfect help desk cover letter
The secret to making your Help Desk cover letter remarkable is to share your excitement about the company, the field, and the position.
It’s also a good idea to aim not to re-write your resume, but rather to build upon it and expand on your competencies.
Now, let's look at some other things that will make recruiters remember you.
Address your cover letter to the right person and make your introduction strong
Choosing the right salutation might be tough – we get it. After all, you don’t want to sound way too formal or too friendly.
There are some things that should definitely be taken into consideration when it comes to addressing your cover letter. First and foremost comes the recruiter’s name.
Even if you don’t know who the person reading your cover letter might be, try to find out. Check company websites or social media profiles or even media articles.
If this doesn’t help, you can go for traditional gender-neutral salutations that don’t require knowing the hiring manager’s name.
Here are some of our favorites:
- Dear Human Resources Manager,
- Dear Mr. Johnson,
- Dear Head of [team you're applying for],
- Dear Nathan Lovelace
The introduction of your Help Desk cover letter is what will get you remembered. But how can you make sure that your opening line is good enough?
Rumor has it, many people out there have started using phrases like “I found your job advert on website X and decided to apply” ever more often. But more importantly – that recruiters are already getting tired of it.
So instead of saying what everyone else is saying, we advise you to go for a more honest approach. Begin your cover letter by explaining what excites you about the company and how this excitement will help you on your journey towards success.
Focus on your soft skills but don't forget about the hard skills too
Although you’ve probably listed all your skills on your resume, it’s worth mentioning them again, but by telling a personal story. Focusing on your soft skills and leaving most hard ones behind is also a good idea.
Maybe you want to mention the things that help you overcome setbacks? Or the things that help you reach your goals? It doesn’t really matter what you choose, as long as you link it back to the specific job requirements.
Naturally, if the job advert mentions some hard skills explicitly, you should do the same in your cover letter. This will help you pass applicant tracking systems (ATS) that screen resumes and cover letters for certain keywords.
Show that you did your research before applying
Showing that you’ve researched the company and are familiar with it is a good way to prove your work-readiness.
It will also point the recruiter to the fact that your skills and qualifications will have a long-term impact on the company. Just link some of your strengths to the ways in which current or potential issues can be resolved.
Go for a strong ending
While the introduction is the best way to make a good impression, using the right words to end your cover letter can help you get a callback.
Our advice is to make sure that your closing line matches the company culture. However, “Looking forward to hearing from you” and other traditional phrases are always a safe choice.
