What is engagement
Nested deep within the heart of any office is the desk of the "Engagement Unicorn", "Engagement Wizard", "Engagement Doctor Strange".
Fancy titles aside, engagement is a soft skill key to the success of any team or business.
Let's peel away some layers of this 2-D term to find out how it impacts your organization.
Plain and simple - people care about work if they feel passionate about it.
Employee engagement is the art of motivating team members to believe in the organization’s values, goals, and visions.
In a sense, installing commitment through a natural process of trust, care, and culture.
The mantra of the modern salesman (or woman) is that even though the market is saturated with products and services, people buy from people they like.
Successful salespeople understand their clients’ objections and care about their needs.
Client engagement - a long-term game - aims to grow sustainable and trust-based relationships.
And like other soft skills, you can't just splash engagement all over your resume and expect to get a gold star from your teach… recruiters (not teachers).
It's a subtle act of hinting at your expertise within engagement via your experience, but let’s now dive deeper into:
Why is engagement wanted by recruiters on your resume
Imagine your resume as the most exclusive (and expensive) meal at a high-end restaurant. You'd have your hors d'oeuvres and appetizers (header and summary); your main course and dessert (experience and achievements).
But what is that extra special ingredient that unites it all and keeps it consistent?
Soft skills impress recruiters. Engagement is not just a skill, but a talent: to entice interest and nurture a passion for the organization's vision.
So, to go back a bit - why should you talk about your engagement skills on your resume?
Recruiters know one of the most basic mathematic equations:
when the value of x (engagement) increases, so does the value of y (team culture)
Team engagement directly impacts:
- employee turnover rates;
- individual business loyalty;
- productivity, and efficiency.
Aligning personal values with those of an organization will also shape a more positive work environment for everyone.
When talking about customer experience, enhancing the engagement between the business representative and potential customers leads to more sustainability.
Client engagement can also be described by the first law of motion.
Strategic, long-term relationships are possible, only when engagement is the moving force.
These are a couple of reasons why engagement is important for any business and is highly sought out by recruiters.
Within the next section, we’ll show you how to include engagement on your resume to make the best impression.
What skills, activities and accomplishments help you highlight your engagement
No need to search any further about how to hint at your engagement skills. Here are some of the skills and achievements you could talk about in your resume:
- Conflict resolution - analytical thinking, patience, and empathy are all needed to provide an actionable plan. This would show that you've got an ability to engage people within your strategic objectives.
- Project Management - if you have the experience of overseeing people and various elements (from budget to strategy) this will hint at your engagement skills. In that sense, your ability to align goals and vision to operations all plays a crucial role in the big picture of things.
- Fostering and building relationships - whether it's as a mentor and leader, or within a team and with clients, engagement is the building block to people skills. Also, trust and adaptability towards different personalities play important roles.