Average resume stats for your industry
Words
362
Pages length
1.6 p
Job titles per resume
3.4
Bullet points per job title
9.4
Experience
5 years
Top Skills for Customer Success Manager resume
HARD SKILLS
  • dfsf
  • Jira/Confluence
  • Salesforce
  • Aha!
  • Trello
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
Resume Example Fold Background
Resume Background
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INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, Customer Success Manager positions are at a -1% growth rate, which is slower than average. With that said, there are currently 2,923,400 jobs in the market right now. The total number of jobs is expected to decrease by -34,500 to 2,888,900 in the period of 2020-30.

What’s more, the median annual wage for the Customer Success Manager jobs was $35,830 in May 2020. The lowest 10% earned less than $11.59 per hour, and the highest 10% more than $27.80 per hour.

Our conclusion? The Customer Success Manager job market is facing competition due to decreasing demand.

Top Customer Success Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Customer Success Manager resume experience section

Customer Success Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Customer Success Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Customer Success Manager
Eco Focus
2012-2018
  • Manage 3 Large Enterprise Canadian accounts (>$8MM ARR): Bell Canada, Sobeys, and ShawCor
  • Achieve 103% Dollar Retention Rate and 100% Renewal Rate
  • Key member of executive-level escalation team with additional responsibilities for handling at risk accounts
Work Experience
Senior Customer Success Manager
Sanguine
2020-2022
  • I'm responsible for owning the support and success KPIs on a weekly basis and continuously monitor the support processes
  • Training new team members and getting them up to speed is currently the main focus as Stamped.io is growing rapidly
  • I onboarded our Enterprise customers, set their accounts up towards achieving the success criteria and also offer them with refresher training sessions.
  • I continuously monitor the help docs for our apps and send our new feature announcements to our customers and get feedback on them.
Work Experience
Enterprise Customer Success Manager
Inspire Co
2012-2018
  • Designed enterprise client on-boarding process and managed implementation specialists.
  • Demonstrated a Renewal Rate of more than 90% (by count) and more than 100% (by value) for 2 consecutive years at InsideView.
  • Managed renewal and upsell business with 60K quota attainment.
  • Developed promotional email campaigns (InsideIQ) to drive adoption and retain user adoption.
Work Experience
Customer Success Manager, EMEA + APJ
Obelus Concepts
2015-2019
  • I work with a dozen enterprise customers to help them get the most out of their investment in our software. By using more of the functionality, it is possible to consolidate tools and reduce cost.
  • Advising the customer on which capabilities they should implement first to get quick wins and a long-term ROI creating a roadmap. Meeting the customer face to face, presenting products and product updates, running workshops. 
  • If there are missing product capabilities, I capture them and work with PM and R&D to enhance the product and prioritise roadmap items.
    If there are support cases that are not making progress, I take ownership and drive them to a resolution.
  • I team up with other functions, such as Professional Services, Support and Sales so that the customer gets a holistic experience.
Work Experience
Customer Success Manager
Sanguine
2016-2017
  • Work with XaaS customers approximately $3M in account value partnering with various teams: product management, sales, marketing, development, support, and lab services to identify use cases, develop long term strategy and ensure cloud adoption into production and measurable business value
  • Monitor customer product usage, support tickets as well as NPS for trends and process improvement
  • Build customer loyalty and retention by education, feature adoption and expansion
Work Experience
Salesforce Customer Success Manager
Littel Group
2021-2022
  • Guide the development of a Salesforce roadmap and implementation plant, to align to the customer’s business objectives.
  • Work close to the implementation team to make sure that the project is delivered in time and budget.
  • Recommend & create consumption plan, services, products or AppExchange to help customers speed business value.
  • Escalate clients issues that need broader help.
  • Orchestrate resolution of product & infrastructure obstacles, enhancement requests, bugs.
Work Experience
Customer Success Manager
Bravura Origin
2016-2017
  • Global responsibility for product deployment, maintenance and development
  • Customer delivery & support
  • Customer insights, internal reporting
  • Product strategy
  • Create revenue streams (core & non-core)
  • Customer deployment communication & training
  • Product Champion (SME)
  • Customer advocate
Work Experience
Customer Success Manager
Miller - Windler
2012-2014
  • On-boarded and trained new clients to find success with the product and services
  • Created web content and analyzed ROI of blog posts and social content
  • Managed and supported 250+ accounts and retained key clients and relationships through strategic outreach, ongoing support and content value-add
  • Hosted virtual webinars and in-person presentations with new and existing clients to provide product training
  • Responsible for maintaining a 95% retention rate
Work Experience
Head of Demand/Customer Success Manager
DuBuque, Conroy and Durgan
2017-2020
  • Managed the Customer Success Management team. Trained team to exceed customer expectations and increase customer satisfaction.
  • Improved Customer Retention Rate from 65% to 78%.
  • Led top and mid-tier customers within the Platform Solutions, responsible for client onboarding and ongoing support. Managed clients and communicated with them on a daily/weekly basis.
  • Established new opportunities with existing relationships and defined revenue opportunities. Led internal interfaces and operations in order to deliver upon customer requirements
Work Experience
Customer Success Manager - International
Hermiston LLC
2012-2014
  • Implementing Facilities and Real Estate digital processes for EMEA Retailers in Fashion and Grocery Industries.
  • Managing workflows of 1.6+M work orders and 7,500 store locations.
  • Developing an International team of Managers on field.
Work Experience
Customer Success Manager, Northeast & Canada
Hermiston LLC
2016-2017
  • Own overall relationship with 300+ assigned clients, which include: increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Project-manage account escalations
  • Idenitfy upsell opportunities for account growth
Work Experience
Customer Success Manager
Bravura Inc
2021-2022
  • 60 Large Enterprise clients, managing over 2.5M in renewals
  • Reduced churn YOY for clients by 180%
  • Created strategic success plans for my client base that resulted in 100% customer outreach
  • Conducted monthly large webinars, regularly having over 200+ participants with an NPS of 70+
Work Experience
Senior Customer Success Manager
McClure, Leuschke and Balistreri
2015-2019
  • Managing 200 top tier customers of Instant Magazine with €100k MRR
  • On-boarding on the platform all top tier customers (EY, PwC etc.)
  • Developing a health score and the department's workflows
Work Experience
Customer Success Manager, Key Accounts
Lambent
2012-2014
  • Managing 40+ key accounts in 25 markets with over €55k MRR
  • Data analysis with continuous conversion rate and ROI improvements
  • Lead and guide the junior support team for small accounts
Work Experience
Customer Success Manager
Littel Group
2020-2022
  • Managing 70+ accounts with over €35,000 Monthly Revenue
  • Using Hotelchamp toolset to optimize conversion rate, UX and UI
  • On-boarding accounts and driving adoption of Hotelchamp technology and maximising customer retention
Work Experience
Senior Customer Success Manager
Candor Corp
2018-2020
  • Manage Huddle top tier portfolio of strategic and enterprise customers.
  • Responsible for adoption, renewal and growth of designated customer set.
  • Ensure the highest degree of service globally through developing new and existing revenue streams.
  • Managing graduate team to support all areas of growth.
  • Manage a $1.2 million book of business.
Work Experience
Dynamics CRM Online Senior Customer Success Manager | Cloud Technology Strategist | EMEA
Schmeler and Sons
2018-2020
  • Ran the pilot for the Customer Success Role in EMEA reporting to the US leadership team.
  • On-boarded most of the new CSMs and managers in the last 3 years helping them drive success in the role
  • On-going buddy and mentoring for colleagues
  • Continuous highest level of positive customer feedback driving being a strong trusted advisor and relationship builder
  • Drove and evangelised a number of high profile customers to become references and global success stories
  • Influenced a high number of growth opportunities within my customer portfolio
  • Awarded a worldwide CSM Award in 2015 for my impact with customers
  • Work very closely with partners including Accenture, IBM, Avanade and Cap Gemini to ensure deep collaboration
  • Drove a number of projects collaborating with multiple teams worldwide including Yammer and Office365
Work Experience
Customer Success Manager, Partners
Altenwerth Group
2012-2018
  • Acting as the main Customer Success contact and trusted advisor for 3 strategic Tableau Partners in EMEA region
  • Working with Partners to jointly build and execute Success Plans for mutual end customers to increase overall customer health, customer adoption, retention and satisfaction
  • Collaborating on cross-departmental projects with internal Tableau teams: Planning and delivery of quarterly training workshops for Tableau Partners
PRO TIP
pro tip icon

The person reading your Customer Success Manager resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your Customer Success Manager Resume

At Enhancv, we went through countless Customer Success Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Customer Success Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Customer Success Manager resume
HARD SKILLS
  • dfsf
  • Jira/Confluence
  • Salesforce
  • Aha!
  • Trello
  • Intelledox(webforms)
  • Online Booking Systems
  • Expense Management Systems
SOFT SKILLS
  • Relationship Building
  • Time Management
  • Storytelling
  • Research / Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Networking
PRO TIP
pro tip icon

Add a Talent Section to your resume, where you can pick your top 3 soft skills and describe how you used them to complete a project or balance departmental communication.

what to write in your resume header

CHECKLIST For Your Customer Success Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Customer Success Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Customer Success Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Customer Success Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Your summary section should act as a brief but informative introduction to your experience section. In this section you should go into more depth about what you have done, and how you did it.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Customer Success Manager resume

Certification Image
Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Certification Image
Customer Success Manager (CSM) Elite
Accelerate your Customer Success career with actionable strategies you can implement immediately.
Certification Image
Customer Success: How to Reduce Churn and Increase Retention
Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention
Certification Image
Customer Success | How to Understand Your Customers
Turn Listening into Fantastic Results
Certification Image
Fundamentals of Real Customer Success
Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.
PRO TIP
pro tip icon

If you hold a certain major and a minor, your majors should be mentioned first.

Customer Success Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Customer Success Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

If you feel that you don’t have high chances in a particular company, due to lack of relevant experience, then you can still consider using a creative layout. That might help you get noticed and invited for an interview, as most of the other applicants will have boring resume designs.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Customer Success Manager resume:

Customer Success Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Customer Success Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Customer Success Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-21

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