What’s the best thing about writing a Customer Service Representative cover letter? You get to decide which parts of your experience need to be highlighted and which should better be skipped!
And what’s the thing that will make every hiring manager want to learn more about you? Mentioning the tools that have helped you overcome challenges and improve your skillset.
Let's look at our professional tips and examples that will help you write a memorable cover letter and land an interview.
Make your customer service representative cover letter stand out
First off, you need to remember that a cover letter should build upon the information in your resume, rather than just repeat it.
Second, make sure that the tone of voice you use matches the company culture.
And last but not least, try to convey your enthusiasm for the position and the field. This will give your text a personal touch.
But how can you make your cover letter grab every hiring manager's attention? Let’s see…
Choose the right salutation and show your eagerness for the job
Addressing your cover letter to a specific person works in your favor for two reasons: it shows your attention to detail, and it proves that you’ve taken the time to research who the person might be.
However, sometimes this might be much more difficult than expected. On such occasions, we advise you to focus on salutations that go beyond the impersonal “To Whom It May Concern”.
Here’s a brief list of suitable phrases:
- Dear Hiring Manager,
- Dear Head of [team you're applying for],
- Dear [company name] Recruiter,
- Dear Alex Johnson
Coming up with a good introduction is your chance to make the right impression and give the hiring manager a solid reason to remember you.
So instead of going for popular opening lines such as “I found your job advert on website X”, prove that you are actually passionate about the position. Share why you would like to grow in this field and what makes the company exciting.
Link your hard and soft skills to your achievements
So you’ve listed all your hard skills on your resume, now what?
It’s time to think about the soft ones. But remember, it’s essential to not just list your soft skills but to link them to the actual ways they can help you do well in the future.
And what about hard skills, have we completely crossed them out? No, not at all. You still need to mention some of these if you want to pass applicant tracking systems that screen texts for certain keywords. Check the requirements section of the job advert for a complete list of phrases you need to include.
Prove your passion about the company
Showing that you’ve researched the company and are excited to become part of its team is definitely one of the best ways to prove you're a strong candidate.
Recruiters want to make sure that you’re at least as passionate about the company and the industry as them.
It’s also a good idea to mention how your previous experience could help you in your work and what impact it could have on your long-term performance.
In addition, showing that you are aware of industry or even company issues and are not afraid of facing them will give you additional points!
End with a call to action
Ending your Customer Service Representative cover letter in a suitable way can help you land an interview. Why? Because strong endings portray applicants as considerate and, what’s even more important – passionate about the job.
Just make sure that your ending (just like your cover letter’s body) matches the company culture. If you prefer to be on the safe side, go for traditional closing lines such as “Looking forward to hearing from you”.