Ensuring your CV distinguishes your strategic planning skills from those of other delivery managers can be quite challenging. Our guide provides tailored advice to help you articulate your unique experience, ensuring you stand out to potential employers.
Structure, write, and edit your delivery manager CV to land the role of your dreams with our exclusive guide on how to:
- Create an attention-grabbing header that integrates keywords and includes all vital information;
- Add strong action verbs and skills in your experience section, and get inspired by real-world professionals;
- List your education and relevant certification to fill in the gaps in your career history;
- Integrate both hard and soft skills all through your CV.
Discover more industry-specific guides to help you apply for any role in the links below:
Resume examples for delivery manager
Explore additional delivery manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Delivery Manager in IT
- Structured and Clear Presentation - The CV is laid out in a clear and concise manner, making it easy to navigate through different sections. Each section is well-defined, with bullet points used effectively to highlight key achievements and responsibilities, ensuring that the information is both accessible and impactful.
- Strategic Career Progression - The career trajectory reflects a strong upward progression, moving from an IT Project Manager to a Senior Technology Delivery Manager. This progression highlighted through the timeline indicates growing responsibilities and leadership capabilities, especially in the M&A integration sector.
- Combination of Technical and Soft Skills - The CV successfully balances technical expertise with soft skills. Sienna is not only experienced in technology integration and risk management but also excels in stakeholder management and team leadership, which are crucial for the roles she has held.
Junior Delivery Manager in Logistics
- Concise and Structured Content Presentation - The CV effectively utilizes formatting to enhance readability; each section is clearly delineated, allowing the reader to quickly locate relevant information. Bullet points in the experience section succinctly convey key responsibilities and achievements, making it easy for hiring managers to grasp the candidate's impact without wading through dense paragraphs.
- Clear Career Growth and Progression - The candidate's career trajectory shows a clear progression from an intern position to a specialized role as an Event Logistics Associate. This advancement within the event management industry demonstrates a steady accumulation of expertise and responsibilities, which speaks to the candidate’s dedication and potential for future growth within the field.
- Business-Relevant Achievements with Impact - The achievements section highlights not only quantifiable results, such as a 20% cost reduction and a 25% increase in client retention, but also emphasizes the broader business impact, including increased profitability and client loyalty. This focus on outcomes rather than mere output underlines the candidate's value to potential employers.
By Role
Software Delivery Manager
- Strong Leadership and Team Management - Florence's CV highlights her ability to lead and manage teams effectively, as seen in her role as IT Manager at Tech Solutions Ltd. She improved service delivery times by 30% and enhanced team training, underscoring her leadership skills and commitment to staff development and operational excellence.
- Technological Innovation and Strategic Impact - The candidate demonstrates a strong aptitude for integrating technology to drive business results. Her experience with cloud migration and network infrastructure innovation has led to significant improvements in system uptime, operational cost reductions, and increased reliability, showcasing a strategic mindset focused on technological advancement.
- Diverse Skill Set and Continuous Learning - Florence showcases a well-rounded skill set with expertise in network infrastructure, project management, and cybersecurity. Her commitment to continuous learning is evident from courses completed in advanced network infrastructure and strategic IT management, which complements her formal education and reflects a proactive approach to professional growth.
Delivery Project Manager in Construction
- Clear and Structured Presentation - The CV is meticulously structured, presenting Samuel's credentials in an organized and concise manner. Each section is clearly delineated, allowing for easy navigation through his qualifications, career history, and achievements, which enhance the clarity and impact of the content.
- Progressive Career Growth - Samuel's career trajectory is impressive, showcasing a seamless progression from a Project Engineer to a Project Delivery Manager. This upward movement signifies not only promotions but also the increasing scope of responsibilities and leadership roles, indicating strong performance and career growth within the construction and engineering sectors.
- Industry-Specific Expertise in CDM Compliance - The CV highlights Samuel's advanced understanding of Construction (Design and Management) Regulations, a critical aspect in the construction industry. His specialized courses in CDM Regulations Mastery and achievements in implementing safety strategies reflect a deep commitment to compliance and legislation, underscoring his technical depth in ensuring project safety and efficiency.
E-commerce Delivery Operations Manager
- Dynamic Career Growth - Alexander Jackson's CV demonstrates a clear progression in the e-commerce industry, moving from a Logistics Analyst to an E-Commerce Operations Manager within a few years. Each role highlights increased responsibilities, from logistics and supply chain coordination to managing entire e-commerce operations, showcasing his upward career trajectory and readiness for leadership roles.
- Technical Expertise in E-Commerce Tools - The CV reflects a strong proficiency in industry-specific tools like Shopify, Luminous, and Loop Returns, underscoring Alexander's capability to enhance operational efficiency. His technical depth is further emphasized through the successful integration of these tools, which improved customer experience by 20%, pointing to his advanced technical skills in e-commerce management.
- Impressive Achievements with Measurable Impact - The achievements section effectively highlights Alexander's ability to deliver tangible business results. His strategic operations led to a 30% increase in sales and a 25% reduction in overstock. These numbers are more than just metrics; they demonstrate his impact on driving organizational growth and optimizing supply chain operations to meet business objectives.
Delivery Manager in Pharmaceutical Industry
- Clear career progression and industry commitment - The CV presents a strong upward trajectory, starting as a Junior Project Manager at Pfizer, advancing through a Project Manager role at AstraZeneca, and currently serving as Senior Project Manager at GSK. This highlights a steady rise in responsibility within the pharmaceutical industry, reflecting both growth and specialization.
- Emphasis on cross-functional leadership and collaboration - The document emphasizes Freya's ability to lead cross-functional teams by detailing achievements such as facilitating stakeholder engagements and improving collaboration across departments. These soft skills are crucial for achieving project success in complex, multidisciplinary environments.
- Strong industry-specific proficiency and certifications - By incorporating specialized courses and achievements related to regulatory affairs and process improvements, the CV underscores Freya's deep understanding of industry-specific methodologies and compliance standards. This technical depth is further enhanced with tools and certifications relevant to pharma and biotech.
Global Delivery Manager in Supply Chain
- Structured and Clear Presentation - This CV is well-organized, featuring distinct sections such as experience, education, skills, and achievements that are easy to navigate. The use of bullet points in the experience section enhances clarity, allowing key accomplishments and responsibilities to stand out concisely.
- Impressive Career Growth in Supply Chain Management - Sophia Foster’s career trajectory demonstrates significant development, progressing from a Supply Chain Coordinator to a managerial role at a leading FMCG company. This shows her ability to consistently meet challenges and seize opportunities for advancement within the industry.
- Use of Advanced Tools and Techniques - The CV highlights industry-specific methodologies such as S&OP, MRP, and ERP systems, reflecting Sophia's technical proficiency and familiarity with cutting-edge supply chain management tools. This technical depth is complemented by achievements like implementing systems that improve efficiency and reduce costs.
Technical Delivery Manager in Telecommunications
- Consistent Professional Growth - Oliver Smith's career trajectory clearly demonstrates his upward mobility, progressing from a Junior Telecoms Engineer at BT Group to a Senior Telecommunications Engineer at Network Rail. This progression highlights not only his accumulating expertise but also his ability to take on more complex responsibilities and leadership roles in the telecommunications industry.
- Industry-Specific Achievements - The CV showcases Oliver's significant contributions to enhancing network systems, such as leading a telecoms upgrade project that improved efficiency by 30% and pioneering a cybersecurity project for rail systems. These achievements underscore his technical depth and focus on industry-relevant goals, proving his capability of impacting business operations positively through technical innovation.
- Effective Cross-Functional Collaboration - Oliver demonstrates adaptability and the ability to work across teams, as evidenced by his collaboration with cross-functional teams to deliver vital communication projects, optimize processes, and conduct workshops. His contribution to enhancing project delivery speed and integration of security protocols showcases his ability to identify intersections between technical engineering and operational efficiency.
Agile Delivery Manager in Software Development
- Clear Career Progression and Role Alignment - The CV effectively outlines a clear career trajectory, showcasing a steady rise from an Agile Project Manager to an Agile Delivery Manager. This progression highlights not only the candidate's growth and acquisition of responsibilities but also demonstrates their alignment with roles focused on agile frameworks and team development.
- Distinct Emphasis on Agile Methodologies - The document prominently highlights specific industry-related methodologies such as Scrum, Lean, and OKRs. These elements are crucial for an Agile Delivery Manager, illustrating the candidate’s depth in industry-specific methodologies, reinforcing their capacity to drive agile transformations.
- Well-Defined Achievements with Business Impact - This CV stands out by emphasizing achievements with quantifiable impacts such as increasing team efficiency, improving project delivery timelines, and enhancing client satisfaction scores. By linking these achievements to tangible business benefits, it demonstrates the candidate's ability to drive meaningful organizational change.
Service Delivery Manager in Healthcare
- Structured and Concise Presentation - The CV is presented in a clear and organized manner, with well-defined sections that facilitate easy navigation through the candidate's qualifications, skills, and experience. Each section provides concise yet informative descriptions, ensuring that key information is accessible and easily understandable to potential employers.
- Progressive Career Trajectory - Alexander Jackson's career shows a clear path of growth in the field of IT service management, progressing from a Configuration Analyst to a Service Delivery Analyst role. His consistent ascension within reputable companies like Infosys, Capgemini, and BT Group indicates a strong professional development and an increasing scope of responsibilities over time.
- Proficiency with ServiceNow and ITIL Methodologies - The CV emphasizes Alexander's expert knowledge in industry-specific tools like ServiceNow and ITIL frameworks, highlighting his technical depth and ability to significantly enhance business processes and operational efficiency. His certifications in Advanced ServiceNow System Administration and ITIL 4 further reinforce his technical competencies.
Digital Delivery Manager in Marketing
- Strong Project Management and Client Relations Expertise - The CV effectively depicts the candidate's prowess in managing and delivering multiple projects, showcasing her ability to lead cross-functional teams and cultivate strong client relationships. This is supported by tangible results such as enhanced client satisfaction scores and project efficiency improvements.
- Evidence of Professional Growth and Industry Specialization - The career trajectory from Marketing Coordinator to Delivery Manager illustrates steady professional growth, with a focused specialization in marketing and project management. This progression demonstrates her increasing responsibilities and ability to drive strategic marketing initiatives across diverse locations and industries.
- Achievements Reflecting Business Impact - The candidate's achievements are presented with context and measurable impact, such as reviving a dormant client account leading to substantial new business acquisition. Highlighting these achievements enhances her credibility and reflects her ability to make meaningful contributions to business growth and client engagement.
Customer Delivery Manager in Retail
- Comprehensive Career Evolution - Oliver Smith's CV details a robust career trajectory in technology and retail, showcasing significant growth through positions at esteemed firms such as Capgemini, Accenture, and Deloitte. His ascension from a Technology Consultant to a Retail Industry Technology Strategy & Delivery Lead illustrates a clear progression in expertise and authority within the industry.
- Effective Use of Structured Achievements - The CV distinguishes itself by presenting achievements that are not just numbers but have direct business impact. For example, saving a client £3 million annually and increasing client satisfaction scores by 20% underscore Oliver's ability to drive substantial value. These achievements are concisely communicated, connected directly to outcomes relevant to potential employers in the retail tech landscape.
- Focus on Adaptability and Cross-Functional Leadership - Oliver displays a versatile range of soft skills, with an emphasis on leading diverse teams across interdisciplinary projects. His proficiency in managing cross-discipline teams and steering organisational transformation underscores a capability to bridge gaps seamlessly between technology and business strategies.
Product Delivery Manager in Manufacturing
- Structured and Clear Presentation - The CV exhibits a logical and well-organized format, maintaining clarity and conciseness throughout. Each section is clearly defined and focused, enabling easy navigation for readers. Key achievements and roles are quickly identifiable, contributing to a reader-friendly experience that highlights relevant information effectively.
- Demonstrates a Steady Career Progression - Lily Cooper’s career trajectory showcases significant growth, moving from an Assistant Project Manager at Siemens to a Senior Project Manager at Rolls-Royce. This progression illustrates her capacity for taking on increased responsibility and her development of specialized skills in manufacturing project management within the aerospace and defence industries.
- Industry-Specific Methodologies and Tools - The CV highlights specialized project management methodologies, such as PMP, and the innovative use of scheduling software, showcasing Lily’s technical depth. This indicates her ability to apply industry-specific tools and best practices to improve project outcomes and efficiency, vital for her roles in high-stakes manufacturing environments.
Data Delivery Manager in IT
- Comprehensive Educational Foundation - The CV starts with a strong academic background in IT, underscored by a Master's in Information Technology and a Bachelor's in Computer Science, providing a solid foundation for the technical skills requisite for IT delivery roles.
- Detailed Career Progression - Finley's career shows a clear trajectory from a Junior IT Project Manager to an IT Delivery Support Specialist, indicating growth through increasingly responsible roles in major companies like Accenture, Infosys, and Capgemini, which highlights adaptability and continuous development in the IT field.
- Diverse Skill Set Application - The use of methodologies like Agile, Scrum, Kanban, and Hybrid project models displays Finley's versatility and technical depth, catering to diverse project demands and enhancing flexibility, a critical aspect in the ever-evolving technology delivery space.
Strategic Delivery Manager in Business
- Clear and Structured Presentation - The CV is well-organized, presenting information in a concise and structured manner. Key sections such as experience, education, and skills are clearly delineated, allowing for quick comprehension of the candidate's qualifications. Each section is systematically crafted, ensuring that all pertinent details are easy to locate and understand.
- Dynamic Career Progression - Thomas Walker's career trajectory exhibits a clear progression, with increasing responsibilities and leadership roles across renowned organizations such as AstraZeneca, BP, and GSK. This trajectory highlights his growth from a Human Resources Business Partner to a Senior People Business Partner, demonstrating his capability and commitment to advancing within the industry.
- Demonstrated Business Impact and Achievements - The CV emphasizes achievements that have directly benefited the organizations the candidate has worked for. By reducing operational delays and improving employee retention and performance metrics, Thomas Walker has significantly contributed to enhancing organizational stability and efficiency, showcasing his ability to effect meaningful change.
Delivery Assurance Manager in Quality Control
- Comprehensive Structure and Clarity - The CV is meticulously organized, making it easy for readers to locate information. The use of headers and bullet points ensures clarity and conciseness, enabling quick identification of key qualifications and accomplishments. Each section, from professional experience to education and skills, is distinctly separated, contributing to an overall clear and logical presentation.
- Demonstrated Career Progression - Ethan Palmer's career trajectory showcases consistent growth and upward mobility within the quality management field. Starting as a Quality Inspector and progressing to a Senior Quality Assurance Specialist, he advanced to the role of Quality Control Manager, illustrating a solid career path with increasing responsibilities and leadership roles in notable companies such as Balfour Beatty and Kier Group.
- Industry-Specific Achievements - The CV highlights Ethan's significant contributions to the industry, such as achieving a 98% compliance rate with engineering standards on major construction projects and reducing project errors by 15% through innovative QA/QC systems. These achievements not only reflect his technical proficiency but also underscore his impact on improving overall project effectiveness and efficiency within the industry.
Change Delivery Manager in Banking
- Structured and Interactive Presentation - This CV offers a well-structured layout that efficiently organizes information into clear sections such as experience, education, skills, and achievements. Each segment is precisely labeled and concise, which enhances readability and allows hiring managers to swiftly extract the essential information without overwhelming them.
- Impressive Career Advancement - Ethan's career trajectory demonstrates substantial growth from a Business Analyst position to a Senior Manager role at prestigious financial institutions. This upward mobility illustrates a progressive mastery of industry skills, along with an ability to assume greater responsibilities and adapt to leadership roles. The transition from analyst to management positions highlights his dedication and capability for driving strategic projects.
- High Impact Achievements - The CV elaborates on achievements with specific metrics that underline Ethan's capability to produce valuable business outcomes. From a 25% increase in process efficiency at Barclays to a 35% rise in productivity from innovation initiatives at HSBC, these accomplishments go beyond mere numbers to emphasize Ethan’s strategic impact on organizational success through targeted initiatives.
Programme Delivery Manager in Non-Profit
- Achievements Highlight Business Impact - The CV effectively showcases the candidate's accomplishments with quantifiable metrics that emphasize business impact. For instance, highlighting a 20% reduction in implementation time and a 15% cost saving not only underscores Ella's competencies but also illustrates her ability to contribute significantly to organizational efficiency and financial performance.
- Robust Career Trajectory - Ella's progression from an IT Project Coordinator to an Interoperability Programme Manager illustrates a clear career growth trajectory, characterized by increasing responsibilities and leadership roles. This upward movement within the tech and project management sectors portrays her as a dynamic professional who adapts and thrives in complex environments, bringing valuable experience to the table.
- Adaptation in Cross-Functional Capacities - The CV underscores Ella’s adaptability and cross-functional abilities by listing her experience in coordinating with different teams and stakeholders. Through engagements with various functions like client infrastructure upgrades and mentorship programs, she has refined her abilities to maneuver and succeed in diverse project environments, illustrating her capability to lead in multi-dimensional and cross-functional scenarios.
Release Delivery Manager in IT
- Clarity and Structured Presentation - Olivia Turner’s CV is presented with clarity, featuring well-defined sections such as education, experience, skills, and passions. This structured format allows for easy navigation and ensures all pertinent information is readily accessible, contributing to a concise and professional overview.
- Career Progression and Experience - Turner's career trajectory is marked by progressive responsibility, from Project Coordinator to Project Delivery Manager. Her consistent movement through roles within IT infrastructure and security showcases growth and dedication to her field, while her tenure at reputable companies underscores her industry commitment.
- Industry-Specific Expertise - The CV outlines Turner's proficiency in specialized IT tools like Microsoft 365, Intune, and Active Directory. Furthermore, her certifications in Microsoft Azure Fundamentals and Project Management Professional (PMP) demonstrate a deep understanding of technical and project management methodologies, setting her apart in her specialization.
Infrastructure Delivery Manager in IT
- Clear and Structured Content - The CV is well-organized into distinct sections, making it easy to follow. Each section is clearly labeled, providing a concise overview of the candidate's career, skills, and educational background. This helps in quick assessment and understanding of their professional journey and qualifications.
- Progressive Career Trajectory - Jack Taylor's career shows a clear upward trajectory, moving from an IT Coordinator to an IT Delivery Manager. His experience across reputable companies like Fujitsu, Atos, and Capgemini indicates consistent growth and adaptation in increasingly responsible roles, affirming his ability to handle more complex IT challenges over time.
- Specialized Technical Skill Set - The CV highlights a robust technical skill set including Project Management, ITIL, and Agile Methodology, which are crucial for an IT Delivery Manager. Jack's experience with these tools and methodologies positions him as well-versed and capable of managing sophisticated IT operations and teams effectively.
How to ensure your profile stands out with your delivery manager CV format
It's sort of a Catch 22. You want your delivery manager CV to stand out amongst a pile of candidate profiles, yet you don't want it to be too over the top that it's unreadable. Where is the perfect balance between your CV format simple, while using it to shift the focus to what matters most. That is - your expertise. When creating your delivery manager CV:
- list your experience in the reverse chronological order - starting with your latest roles;
- include a header with your professional contact information and - optionally - your photograph;
- organise vital and relevant CV sections - e.g. your experience, skills, summary/ objective, education - closer to the top;
- use no more than two pages to illustrate your professional expertise;
- format your information using plenty of white space and standard (2.54 cm) margins, with colours to accent key information.
Once you've completed your information, export your delivery manager CV in PDF, as this format is more likely to stay intact when read by the Applicant Tracker System or the ATS. A few words of advice about the ATS - or the software used to assess your profile:
- Generic fonts, e.g. Arial and Times New Roman, are ATS-compliant, yet many candidates stick with these safe choices. Ensure your CV stands out by using a more modern, and simple, fonts like Lato, Exo 2, Volkhov;
- All serif and sans-serif fonts are ATS-friendly. Avoid the likes of fancy decorative or script typography, as this may render your information to be illegible;
- Both single- and double-column formatted CVs could be assessed by the ATS;
- Integrating simple infographics, icons, and charts across your CV won't hurt your chances during the ATS assessment.
PRO TIP
Use bold or italics sparingly to draw attention to key points, such as job titles, company names, or significant achievements. Overusing these formatting options can dilute their impact.
The top sections on a delivery manager CV
- Personal Profile highlights your leadership in delivery.
- Relevant Experience shows expertise in project management.
- Key Achievements demonstrate your successful delivery outcomes.
- Delivery Methodologies details your Agile and lean skills.
- Professional Development exhibits your commitment to growth.
What recruiters value on your CV:
- Highlight project management methodologies you are proficient in, such as Agile, Scrum, or Kanban, to demonstrate your capability to manage and deliver projects effectively.
- Include specific metrics such as delivery times, budget management, and team sizes to quantify your experience and showcase your ability to handle various scales of delivery assignments.
- Emphasise your communication skills by mentioning instances where you've facilitated cross-team collaboration, resolved conflicts, or successfully managed stakeholder expectations.
- Detail your expertise in risk management by providing examples of how you've identified, mitigated, and resolved risks in previous roles, ensuring smooth delivery of services or products.
- State your experience with relevant tools and technologies, such as JIRA, Trello, or MS Project, to illustrate your proficiency in using industry-standard software for project tracking and delivery management.
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Making a good first impression with your delivery manager CV header
Your typical CV header consists of Your typical CV header consists of contact details and a headline. Make sure to list your professional phone number, email address, and a link to your professional portfolio (or, alternatively, your LinkedIn profile). When writing your CV headline , ensure it's:
- tailored to the job you're applying for;
- highlights your unique value as a professional;
- concise, yet matches relevant job ad keywords.
You can, for examples, list your current job title or a particular skill as part of your headline. Now, if you decide on including your photo in your CV header, ensure it's a professional one, rather than one from your graduation or night out. You may happen to have plenty more questions on how to make best the use of your CV headline. We'll help you with some real-world examples, below.
Examples of good CV headlines for delivery manager:
- Delivery Manager | Lean & Agile Processes Expert | PRINCE2® Certified | 5+ Years’ Experience
- Senior Delivery Manager | IT Infrastructure & Cloud Solutions | Scrum Master | Over 10 Years’ Leadership
- Delivery Manager | E-commerce Project Lead | PMP® Credential | Customer Success Focus | 7 Years’ Experience
- Lead Delivery Manager | Digital Transformation Specialist | Certified SAFe® 4 Practitioner | 12+ Years in IT
- Associate Delivery Manager | Software Development Lifecycle Guru | ITIL® Foundation | 3 Years’ Progressive Experience
- Global Delivery Manager | Cross-Cultural Team Leader | MBA in Project Management | 15+ Years of Expertise
Choosing your opening statement: a delivery manager CV summary or objective
At the top one third of your CV, you have the chance to make a more personable impression on recruiters by selecting between:
- Summary - or those three to five sentences that you use to show your greatest achievements. Use the CV summary if you happen to have plenty of relevant experience and wish to highlight your greatest successes;
- Objective - provides you with up to five sentences to state your professional aims and mission in the company you're applying for
CV summaries for a delivery manager job:
- Seasoned Delivery Manager with over a decade of experience in streamlining operations for e-commerce businesses. Expert in Agile methodologies, lean management, and shaping high-performing teams. Proudly led a successful turnaround strategy, increasing on-time delivery metrics by 40% in under two years.
- Dynamic professional with 15 years in the logistics and supply chain sector, seeking to transfer robust project management skills into a dedicated delivery management role. With a track record of reducing costs by 25% through strategic carrier partnerships, ready to drive success in a new industry.
- Highly motivated former software development team leader ready to pivot into delivery management, bringing 7 years of experience in managing cross-functional tech teams and delivering complex software projects on time and budget. Exceptional communication skills with a passion for operational excellence.
- Driven individual with a comprehensive background in retail management, eager to apply 10 years of experience in customer service and inventory control to the field of delivery management. Recognised for implementing loyalty programs that boosted customer retention rates by 30%.
- Enthusiastic and results-oriented professional with a keen interest in delivery management, aiming to apply innate organisational skills and a commitment to excellence. Objective: to make a significant impact in a challenging but rewarding environment, despite lack of industry-specific experience.
- Ambitious and customer-focused individual with a strong foundation in administrative support and coordination. Eager to bring fresh perspectives to delivery management, backed by a fervent desire to facilitate smooth and efficient logistical workflows to maximise customer satisfaction.
More detailed look into your work history: best advice on writing your delivery manager CV experience section
The CV experience is a space not just to merely list your past roles and responsibilities. It is the CV real estate within which you could detail your greatest accomplishments and skills, while matching the job requirements. Here's what to have in your experience section:
- Prove you have what the job wants with your unique skill set and past successes;
- Start each bullet with a strong, action verb, and continue with the outcome of your responsibility;
- Use any awards, nominations, and recognitions you've received as solid proof of your skill set and expertise;
- align your experience with the role responsibilities and duties.
For more help on how to write your CV experience section, check out the next section of our guide:
Best practices for your CV's work experience section
- Managed a team of 15 delivery professionals to ensure efficient and timely execution of IT projects, consistently achieving or exceeding service-level agreements and project milestones.
- Implemented Agile methodologies across all projects to streamline processes, resulting in a 20% increase in project delivery efficiency and a higher rate of customer satisfaction.
- Developed and maintained strong relationships with key clients to understand their business needs, facilitating the delivery of tailored solutions that drove customer value and recurrent business.
- Oversaw a departmental budget of £1.5M, optimising resource allocation and cutting unnecessary expenses to improve the company's financial performance.
- Led the digital transformation project that automated service delivery, enhancing our capacity to handle complex workloads by 35% while also reducing human error.
- Conducted regular training sessions for delivery staff to ensure the team's skills were up-to-date with the latest industry standards and technologies, improving team competency levels.
- Coordinated with cross-functional teams, including development, QA, and operations, to troubleshoot and resolve critical delivery issues, avoiding project delays and maintaining client trust.
- Implemented a continuous improvement program, which led to the refinement of project management processes and tools, reducing the average project cycle time by 15%.
- Regularly reviewed and reported on delivery performance metrics to senior stakeholders, using the insights to make informed decisions and strategic improvements to the delivery pipeline.
Work Experience
Senior Delivery Manager
Amazon Logistics
03/2020-Ongoing
- Implemented agile project management methodologies which improved project completion rates by 30% within the first year.
- Led a cross-functional team of 25, including developers and customer service agents, to consistently meet deliverables for high-profile clients.
- Drove adoption of a data-driven decision-making process which reduced operational costs by 15%, enhancing overall profitability.
Work Experience
Logistics Delivery Lead
DPD Group UK
11/2016-06/2019
- Managed a logistics network across the UK, overseeing the timely delivery of over 1 million parcels per month.
- Coordinated the successful launch of a new delivery tracking system, increasing customer satisfaction scores by 20%
- Implemented a driver training programme that improved delivery efficiency by 12%, while reducing incidents on the road.
Work Experience
Delivery Operations Manager
FedEx UK
05/2013-10/2016
- Supervised a £5 million project to expand the delivery fleet, resulting in a 25% increase in delivery capability.
- Restructured regional delivery routes, which improved on-time delivery rates from 85% to 98% within the period of one year.
- Collaborated with technology suppliers to integrate innovative delivery solutions, leading to a 10% reduction in average delivery time.
Work Experience
Head of Delivery Services
Hermes Parcelnet Ltd.
02/2010-08/2013
- Orchestrated a company-wide transition to an electric delivery fleet, which cut fuel costs by £250,000 per annum.
- Established a customer feedback system that directly fed into delivery process improvements, increasing customer retention by 15%.
- Spearheaded a joint initiative with IT to develop a proprietary delivery tracking app, which resulted in a 40% reduction in customer enquiries.
Work Experience
Delivery Programme Director
Royal Mail Group
07/2016-03/2020
- Cultivated strong client relationships that resulted in an expanded contract scope and a 50% growth in account size over two years.
- Championed a continuous improvement programme that addressed workflow bottlenecks, increasing overall operational throughput by 18%.
- Navigated through critical delivery bottlenecks during peak seasons by optimising resource allocation, which maintained a 99% success delivery rate.
Work Experience
Global Delivery Manager
DHL Express
09/2012-01/2016
- Led an international team through the delivery of a multi-million-pound logistics platform, increasing global reach by expanding into three new countries.
- Reduced average delivery claim times from 15 days down to 5 by implementing a new, streamlined claims process.
- Negotiated with third-party carriers to reduce shipping costs by £180,000 annually while maintaining delivery performance standards.
Work Experience
Lead Delivery Project Manager
Yodel Delivery Network
01/2009-12/2012
- Pioneered the use of route optimisation software that saved 600 hours of driving time annually, significantly reducing carbon footprint and operating costs.
- Built and led a crisis response team that handled delivery exceptions, ensuring 97% customer satisfaction despite unforeseen delays.
- Enhanced delivery team agility by implementing dynamic scheduling systems, enabling real-time adjustments to routes as needed.
Work Experience
Delivery Strategy Manager
UPS United Kingdom
04/2011-05/2015
- Oversaw a period of unprecedented expansion, adding 200+ new vehicles to the delivery network, while ensuring a seamless integration into existing operations.
- Directed a seasonal workforce uplift, recruiting and training over 500 temporary staff to handle peak holiday demands without compromising service quality.
- Implemented an innovative delivery partner program, building alliances with local businesses, effectively broadening service capacity by 22%.
What to add in your delivery manager CV experience section with no professional experience
If you don't have the standard nine-to-five professional experience, yet are still keen on applying for the job, here's what you can do:
- List any internships, part-time roles, volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
- Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
- Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
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PRO TIP
Describe how each job helped you grow or learn something new, showing a continuous development path in your career.
Hard skills and soft skills to showcase your unique skill set on your delivery manager CV
Did you know that your CV will mostly likely be assessed by recruiters based on skill alignment? And that means that the way you feature your key skills across different CV sections will play a crucial role in landing you that first interview. We recommend you add your:
- technical capabilities or hard skills in your CV experience, certificates, projects, etc. Use your past accomplishments to prove your technical capabilities. List up to a dozen different software or hardware in your dedicated skills section to match the job keywords;
- personal and communication skills or soft skills in your CV strengths, achievements, summary/ objective, etc. Soft skills are a bit more difficult to prove. How do you define your aptitude in active listening? So, instead of just listing the skill name, include a tangible metric to show your success.
On a final note, when you're in a hurry to create your profile, you may misspell a particular technology or soft skill. That's why we suggest you copy and paste the particular skill name (or keyword), directly from the job advert. This would also help you to pass any initial Applicant Tracker System (ATS) tests.
Top skills for your delivery manager CV:
HARD SKILLS
Project Management
Agile Methodologies
Scrum
Software Development Life Cycle (SDLC)
Cross-functional Team Leadership
Resource Management
Continuous Improvement
Risk Management
Vendor Management
Quality Assurance
SOFT SKILLS
Communication
Negotiation
Problem-Solving
Leadership
Time Management
Adaptability
Teamwork
Decision-Making
Emotional Intelligence
Customer Focus
PRO TIP
Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
Education and more professional qualifications to include in your delivery manager CV
If you want to showcase to recruiters that you're further qualified for the role, ensure you've included your relevant university diplomas. Within your education section:
- Describe your degree with your university name(-s) and start-graduation dates;
- List any awards you've received, if you deem they would be impressive or are relevant to the industry;
- Include your projects and publications, if you need to further showcase how you've used your technical know-how;
- Avoid listing your A-level marks, as your potential employers care to learn more about your university background.
Apart from your higher education, ensure that you've curated your relevant certificates or courses by listing the:
- name of the certificate or course;
- name of the institution within which you received your training;
- the date(-s) when you obtained your accreditation.
In the next section, discover some of the most relevant certificates for your delivery manager CV:
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
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Key takeaways
Your successful job application depends on how you well you have aligned your delivery manager CV to the job description and portrayed your best skills and traits. Make sure to:
- Select your CV format, so that it ensures your experience is easy to read and understand;
- Include your professional contact details and a link to your portfolio, so that recruiters can easily get in touch with you and preview your work;
- Write a CV summary if you happen to have more relevant professional experience. Meanwhile, use the objective to showcase your career dreams and ambitions;
- In your CV experience section bullets, back up your individual skills and responsibilities with tangible achievements;
- Have a healthy balance between hard and soft skills to answer the job requirements and hint at your unique professional value.
