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Description

Aqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.

What You Will Own

• Prepare, configure, and deploy Windows and macOS laptops for new employees
• Support employee onboarding and offboarding, ensuring a seamless IT experience
• Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
• Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
• Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
• Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
• Support password resets, MFA, VPN access, and identity-related requests
• Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
• Maintain accurate inventory of laptops, accessories, licenses, and IT assets
• Document technical procedures, troubleshooting guides, and knowledge base articles
• Escalate infrastructure, cloud, networking, and security issues when appropriate
• Help maintain a secure, reliable, and efficient IT environment for employees worldwide

Why Aqua Security

You'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises.

You'll have the opportunity to:

• Work with modern enterprise technologies in a cloud-first environment
• Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security
• Learn from experienced IT, Security, and Engineering professionals
• Grow your career in a fast-paced global cybersecurity company
• Make a real impact by helping employees stay productive, connected, and secure every day

If you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.

About the Team

Requirements

• 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
• Hands-on experience supporting Windows and macOS
• Experience configuring laptops, installing software, and troubleshooting end-user issues
• Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
• Understanding of endpoint security, antivirus solutions, software updates, and device management
• Strong customer-service mindset with excellent communication skills in English
• Organized, detail-oriented, and eager to learn new technologies
• Ability to prioritize multiple requests while delivering a great employee experience

Nice to Have

• Experience supporting hybrid or global organizations
• Familiarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice
• Experience with CrowdStrike, Cato Networks, or similar security solutions
• Basic PowerShell or scripting experience
• IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent

Description

Aqua is looking for a motivated Regional Sales Manager to join our growing team to "hunt big game". In this remote position, you will use your experience and Aqua's unique market position to generate new customer opportunities. You will manage client relationships throughout the complete sales cycle from prospect to closure of the opportunity, as well as deployment and ongoing customer satisfaction. You will be expected to establish trusted relationships and leverage internal technical resources to influence the sales cycle. The ability to work effectively in a team-oriented organization is a must. The right person for this role thrives in a dynamic and fast-growing start-up environment where you can work independently.

• Develop and execute a dynamic personal program, with Sales Development Rep support, to generate new business pipeline consistent with Aqua's ideal customer profiles and unique strengths.
• Leverage modern tools (e.g. AI) as an accelerant to all pipeline generation, relationship and customer development.
• Develop enterprise-grade Pipeline and convert to wins through Aqua's proven demand creation program.
• Manage the full sales cycle for customer base including new customer acquisition, and existing accounts within territory.
• Elevate your and Aqua's relationship position within target and existing accounts to the executive level and economic buyer.
• Manage pipeline and accurately deliver weekly/monthly/quarterly forecasts for assigned territory.
• Follow-up on all trade show, demo requests and leads within assigned account base.
• Prioritize multiple tasks in a fast-paced team environment.
• Turn solution inquiries into sales and up-sell opportunities
• Record gathered information into Aqua's CRM (Salesforce) while advancing customers along the sales cycle.
• Maintain professionalism and proper etiquette through all forms of communication both internal and external.
• Inform management of any pertinent customer concerns/issues and escalate as required.
• Manage and prepare customer proposals and RFP/RFQ/Solicitations.

This role can be based remotely in: FL, GA, SC, NC, TN, AL.

About the Team

Requirements

• 5-10+ years of prior strategic account sales experience within Security Solutions, DevOps or the Cloud arena.
• Strong relationships across relevant Security Channel Partners
• Demonstrated success in closing complex six-figure deals with large key Strategic Account customers with a high technical aptitude.
• Proven success and strong ability to build partnerships with C-Level Executives in target prospects and vertical markets (i.e. Financial Services, Retail, Telecom, Healthcare)
• Track record of success in consistently achieving multi-million-dollar quota and the ability to deliver and close sales of complex services and solutions in a competitive environment.
• Demonstrated success in strategic account planning.
• Ability to leverage modern tools (e.g. AI) as an accelerant to all pipeline generation, relationship and customer development.
• Strong Project Management skills and ability to cross-functionally lead an internal account project team.
• Strong interpersonal and organizational skills, with a positive, self-starter attitude.
• Organized and detail oriented with excellent follow-up skills.
• Collaborative individual with the ability to work independently and prioritize tasks.
• Excellent verbal and written communications skills.
• Completion of a formal sales training program is preferred.
• Knowledge of Cloud and SaaS offerings is required.
• Ability to travel at least 25% of the time is required.
• Ability to conduct business over the phone involving prospecting, selling, and servicing new and existing customers
• Prior experience with Salesforce is highly desired.

Aqua Security is a UNICORN! Founded in 2015, Aqua Security is a global scale-up company widely known for being the largest pure play cloud native vendor, helping enterprises secure their cloud-native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.

Why we're unique:

• Total of $325M in VC funding - Most Recent Series E funding event March 2021 with a Pre-money valuation ($1B), and TAM of $17B
• More than 400 enterprise customers across the globe
• Strategic partnerships with the major cloud native platform providers and public cloud providers (AWS, Microsoft, Google, IBM)
• At the forefront of open-source cloud native solutions and primary cyber security research.

If you're ready to be your best, now is the perfect time to join Aqua! We are a global scale-up, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers great company culture, amazing colleagues and lots more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally-protected status.

Description

Aqua is looking for an enthusiastic and motivated Regional Sales Manager to join our growing team. In this remote position, you will use your sales skills and strong relationship building capabilities to generate new customer opportunities You will manage client relationships throughout the complete sales cycle from prospect to closure of the opportunity, as well as deployment and ongoing customer satisfaction. You will be expected to establish trusted relationships and leverage internal technical resources to influence the sales cycle. The ability to work effectively in a team-oriented organization is a must. The right person for this role thrives in a dynamic and fast-growing start-up environment where you can work independently.

• Prospect, close, develop and maintain Enterprise level accounts and relationships.
• Initiate proactive outbound accou