Crafting a CV that concisely showcases your ability to manage client relationships and drive sales can be a daunting task. Our guide offers you expert advice on structuring your CV to highlight these competencies, helping you stand out in your job applications.
Structure, write, and edit your account manager CV to land the role of your dreams with our exclusive guide on how to:
- Create an attention-grabbing header that integrates keywords and includes all vital information;
- Add strong action verbs and skills in your experience section, and get inspired by real-world professionals;
- List your education and relevant certification to fill in the gaps in your career history;
- Integrate both hard and soft skills all through your CV.
Discover more industry-specific guides to help you apply for any role in the links below:
Resume examples for account manager
Explore additional account manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Account Manager
- Structured and Effective Content Presentation - Ethan Palmer’s CV is a model of clarity and organization. It is structured to highlight key aspects of his career, ensuring that recruiters can easily follow his professional narrative. The use of bullet points to delineate specific responsibilities and achievements enhances the readability and conciseness of the document, allowing the details to resonate without overwhelming the reader.
- Progressive Career Trajectory - Ethan’s career progression from Junior Account Manager to Senior Account Manager underscores his consistent growth and dedication. His movement through prominent companies like Saatchi & Saatchi and Ogilvy UK highlights a steady climb within the advertising industry and illustrates his increasing responsibilities, leadership capabilities, and evolving expertise. This trajectory reflects a strategic career path with clear upward momentum.
- Achievements with Business Impact - The CV effectively conveys the business relevance of Ethan's achievements beyond mere statistics. For instance, the 35% sales growth and a 25% rise in campaign engagement not only stand as impressive figures but also demonstrate Ethan’s ability to drive substantial client business outcomes, reflecting his impact on brand elevation and client satisfaction. Such concrete, verifiable results highlight his value to potential employers.
Junior Account Manager
- Succinct yet Comprehensive Presentation - The CV presents the information in a clear and concise manner, effectively utilizing bullet points to illustrate key responsibilities and achievements. This format ensures the reader can quickly grasp the candidate’s qualifications and impact in financial services and client relations.
- Demonstrated Career Growth in Financial Services - George Johnson exhibits a natural career progression from an intern to a managerial role within the financial sector. This trajectory highlights his capacity for growth and adaptation, as demonstrated by his move from operations at HSBC to account management at Worldpay.
- Noteworthy Achievements with Industry Impact - The CV highlights achievements that transcend mere numerical success, showcasing their business relevance. For example, the initiatives that increased client base revenue and enhanced data accuracy emphasize his ability to directly influence business outcomes, improving both client satisfaction and profitability.
By Role
Digital Account Manager
- Structured and Concise Presentation - The CV is well-organized with distinct sections for experience, education, and skills, providing a clear and concise overview of the candidate’s qualifications. Each section is informative yet succinct, ensuring ease of readability for potential employers.
- Demonstrates Career Growth - Samuel Campbell's professional journey shows a clear trajectory from a Marketing Coordinator to an Account Manager position. This upward advancement within recognized companies highlights not just his commitment to the industry but also his proven capability to take on increasing responsibilities and succeed in different roles.
- Broad Cross-Functional Experience - The CV emphasizes the candidate's ability to collaborate across various teams and functions, such as coordinating with creative teams and leading cross-functional projects. This adaptability showcases his capability to work effectively within diverse work environments, contributing to strategic initiatives and team success.
Strategic Account Manager
- Concise and structured content - The CV excels in presenting information clearly and concisely, with each section distinctly highlighted and organized. The use of bullet points enhances readability and allows the reader to quickly grasp key achievements and responsibilities.
- Career progression and industry focus - Daisy Shaw's career shows a clear progression from Business Development Manager to Strategic Account Manager, highlighting a trajectory of growth and increasingly strategic roles in the inspection and assurance industry. The experience spans various major companies, showcasing expertise in business development and client management.
- Impactful achievements with strategic relevance - The CV effectively uses achievements to demonstrate business impact, such as a 25% revenue increase through strategic client engagement. The focus on strategic bids and innovative sales solutions illustrates the candidate’s ability to contribute to substantial business growth and market presence.
Key Account Manager
- Strategic Presentation and Structure - The CV opens with a comprehensive header, followed by a concise summary that immediately establishes the candidate's key strengths and specific industry focus. Each section is clearly defined, allowing for easy navigation and swift understanding of qualifications, helping the reader quickly assess the candidate's suitability.
- Progressive Career Development - Edward's career trajectory shows a clear path of progression from Account Manager to Key Account Manager, indicating accountability for increasingly complex roles and responsibilities. This growth within top companies highlights his commitment to professional excellence and adaptability to industry developments.
- Industry-Relevant Achievements and Tools - The CV illustrates a solid command of industry-standard tools like Salesforce and SAP, integrated into daily operations to improve efficiency. Achievements such as revenue growth through tailored solutions and client retention underscore his innovative and impactful approach, proving strategic value beyond mere numerical success.
Account Manager in Sales
- Strategic Presentation with a Clear Structure - The CV is meticulously organized, presenting information concisely and logically across various sections like education, professional experience, and skills. This clarity ensures that key details are easily accessible, reflecting a thought-out approach to showcasing one's career narrative effectively.
- Progressive Career Growth Demonstrated - Ivy Ward's career trajectory is marked by continuous progression from a Junior Account Manager to a Senior Account Manager role. This growth illustrates not only her upward mobility within the vehicle leasing industry but also her increasing responsibility and leadership capabilities, positioning her effectively for further advancements.
- Emphasis on Industry-Relevant Achievements - The CV highlights achievements that are particularly pertinent to the account management and fleet leasing sectors, like developing tailored fleet solutions and reducing costs for corporate clients. These accomplishments underline Ivy's strategic contributions and her ability to generate significant business results, reinforcing her value as a potential asset to any organization.
Technical Account Manager
- Effective Presentation and Clarity - Leo Brown’s CV impresses with its clear and structured presentation. The concise summary effectively encapsulates his career focus and achievements, providing an immediate snapshot of his qualifications. Each section is well-organized, making it easy for recruiters to follow his career progression and competencies.
- Diverse Career Trajectory - Brown’s career progression from a Network Engineer at Barclays to a Technical Account Manager at Thomson Reuters showcases an impressive career trajectory. This path reflects a growing expertise in financial technology, highlighting his ability to adapt and thrive in increasingly complex roles, which culminates in significant leadership responsibilities.
- Industry-Specific Expertise - The CV highlights Brown's command over industry-specific tools and methodologies, like translating complex technical concepts and improving cross-departmental communication. His technical depth is underscored by reducing client onboarding time, which directly contributes to client satisfaction and revenue growth in financial markets.
Financial Account Manager
- Clear organization and structure - The CV is well-organized with clearly defined sections, including experience, education, skills, and achievements. This makes it easy for hiring managers to quickly identify key qualifications and experiences relevant to the Financial Account Manager role.
- Progressive career development - Alexander Jackson's career trajectory shows a clear path of advancement in financial account management, moving from a Financial Analyst to positions like Client Relationship Manager and, most recently, Financial Account Manager. This progression demonstrates his growing expertise and leadership capabilities within the finance industry.
- Integration of industry-specific tools - The use of specialized software like Excel and Salesforce is prominently highlighted, emphasizing Alexander's technical competence in financial data management and client relationship management, which are critical skills for managing blue-chip clients.
Account Manager in Advertising
- Clear and Concise Structure - The CV is remarkably well-organized, beginning with a precise header that reveals essential personal information such as name, job titles, and contact details, followed by a succinct summary highlighting key accomplishments and skills. The structure ensures that the reader can easily follow the career progression and achievements, maintaining a sharp focus on E-commerce and Amazon Advertising without overwhelming the audience with unnecessary details.
- Growth in the E-commerce Industry - Alexander Jackson demonstrates a clear career trajectory, having progressively moved from Digital Marketing Coordinator to Amazon Advertising Specialist. This advancement illustrates not only growth in responsibility and expertise but also adaptability to different roles within the e-commerce industry. Each position shows an aligned and strategic path, emphasizing enhanced skills and leadership roles in campaign management and client relations.
- Quantifiable Achievements and Impact - The CV stands out by not only listing achievements but linking them to concrete business outcomes. For instance, the candidate outlines a 30% increase in client revenue, a 25% increase in client sales, and a 15% improvement in ROI. These accomplishments demonstrate the candidate’s ability to positively impact business objectives through strategic advertising efforts, highlighting their value to potential employers.
Global Account Manager
- Clear and Structured Presentation - The CV is effectively structured with distinct sections that provide essential information, such as experience, education, skills, and achievements. The clarity is enhanced by concise bullet points that present key responsibilities and accomplishments, making the details easy to digest for potential employers.
- Dynamic Career Trajectory - Freddie Hughes has demonstrated significant career growth, progressing from an Account Executive to a Global Account Manager position within a span of just a few years. This trajectory showcases not only professional growth but also adaptability and the ability to take on increasing responsibilities within the media industry.
- Industry-Specific Acumen - The CV highlights Freddie's proficiency in media strategy and client relations, underpinned by specific methodologies such as strategic media planning principles and programmatic advertising techniques. This technical depth is complemented by certifications in digital media strategy and programmatic advertising, revealing a strong industry-specific skill set.
Client Services Account Manager
- Clarity and Structured Presentation - The CV exhibits a clear and organized structure, with sections neatly divided into relevant categories such as experience, education, skills, and achievements. Each section is concise, ensuring that critical information is quickly accessible, enhancing readability for potential employers.
- Career Development and Promotions - The career trajectory of Amelia Murphy reveals significant growth and advancement, including promotions from a Client Relations Associate to a Senior Client Relationship Manager. This upward mobility highlights her capability to adapt, lead, and expand responsibilities over time.
- Industry-Specific Expertise and Tools - The CV emphasizes unique tools and methodologies relevant to asset management, such as CRM software implementation and engagement plans. The candidate's deep understanding of equity and fixed income strategies showcases technical depth and a specialized skill set tailored to the financial industry.
Account Manager in Public Relations
- Clear and Structured Content Presentation - Scarlett's CV is meticulously organized, beginning with personal details, followed by a succinct summary that encapsulates key attributes and past successes. The experience section is well-structured with bullet points for easy readability, ensuring that her accomplishments and responsibilities are clear and concise, making it easy for potential employers to see her strengths and successes.
- Demonstrated Career Growth and Progression - The career trajectory reveals a clear path of advancement within the PR and communications field, from a Junior PR Consultant to an Account Manager. This progress highlights her ability to take on greater responsibilities, adapt to various roles, and excel in an evolving industry landscape while maintaining a strong track record in media management and client engagement.
- Impressive Achievements with Tangible Business Impact - Scarlett's CV is rich with achievements demonstrating not just numerical success, but also their strategic business impact. Key accomplishments, such as a 30% increase in client media visibility and a 20% improvement in client retention, reflect her capability to drive substantial business outcomes, enhancing her credibility as a valuable asset in any PR team.
Account Manager in Marketing
- Strategic Depth and Impact - Emily Cox's CV highlights significant strategic contributions at each stage of her career, particularly through her ability to expand client bases and enhance satisfaction. The mention of the 35% expansion in client base and securing over £2.5 million in contracts at Savills, alongside implementing strategies that boosted engagement by 50%, showcases her effectiveness in achieving business growth.
- Career Advancement and Expertise - The career trajectory outlined in the CV reflects a clear advancement from a Marketing Executive to a Senior Account Manager, demonstrating Emily's growth within the real estate and marketing sectors. Her promotions illustrate increasing responsibility and expertise, with notable industry shifts that emphasize her adaptability to various business environments and her proactive approach to professional development.
- Comprehensive Skill Set and Adaptability - The combination of hard and soft skills presented in the CV, including client relationship management, strategic thinking, and project management, underscores Emily's versatile capabilities. Additionally, her language proficiency and passion for innovation in the real estate sector reflect her adaptability and enthusiasm for continuous improvement, indicating her readiness to handle dynamic and multifaceted roles.
Regional Account Manager
- Structured and Clear Presentation - The CV is well-organized, using distinct sections to present information concisely. Each section flows logically, ensuring the reader can quickly grasp the candidate's qualifications, experiences, and skills without feeling overwhelmed.
- Steady Career Progression and Promotions - Leo Brown's career trajectory shows a consistent upward movement from Sales Representative to Regional Sales Account Manager. This progression highlights his ability to take on increased responsibilities and successfully navigate the complexities of higher-level roles across different companies and cities.
- Emphasis on Impactful Achievements - The achievements section effectively demonstrates Leo's contribution to prior employers by detailing the business impact of his work. For instance, his efforts in increasing sales, improving client retention, and fostering superior customer satisfaction emphasize his proactive approach to delivering substantial business value.
National Account Manager
- Clear Structure and Cohesion - Edward Mitchell’s CV is excellently organized with clearly delineated sections making it easy to navigate. Each section, ranging from professional experience to education and skills, is presented logically, which enhances readability and ensures no key information is overlooked.
- Illustrative Career Progression - Mitchell demonstrates a progressive career trajectory, moving from a Sales Executive to a National Account Manager. Each subsequent role showcases an elevation in responsibilities and scope, with clear indicators of personal and professional growth within the industry.
- Impactful Achievements Highlighted - The accomplishments listed are impressive not just in numbers but in their business significance, demonstrating how Mitchell’s initiatives have led to substantial improvements in client satisfaction, market share, and partner retention, thus directly affecting the company's bottom line.
Enterprise Account Manager
- Comprehensive career progression - The CV details a clear and upwards career trajectory, highlighting Isaac Scott's ascent from an Account Manager to a Senior Account Manager, and finally to an Enterprise Account Manager. This progression illustrates his expanding responsibilities and leadership capacities within top FinTech firms, showcasing significant career growth within the industry.
- Strategic and technical acumen in FinTech - The document underscores Isaac's adeptness with industry-specific tools and methodologies, such as payment processing efficiencies and advanced payment features, demonstrating deep technical proficiency. His role in developing new payment solutions evidences a robust understanding of complex financial technology systems, adding value to enterprise-level operations.
- Concrete achievements with a focus on results - The achievements are not only presented with numerical data, such as a 20% increase in revenue or a 35% surge in transaction volumes, but are also contextualized to show their broader business impact. This approach highlights Isaac's ability to drive meaningful outcomes, indicating his role in enhancing company profitability and client satisfaction.
Account Manager in Logistics
- Clear professional progression - Freddie Hughes exhibits a well-defined career trajectory, advancing from a Logistics Coordinator to a Logistics Account Manager. This growth within major logistical firms such as DHL Supply Chain and Kuehne + Nagel indicates not only a deepening expertise in logistics management but also a continual expansion of responsibilities and influence.
- Emphasis on continuous improvement and innovation - Throughout the CV, there is a strong focus on process optimization and efficiency enhancement. For example, Freddie implemented a new CRM system which enhanced real-time communication and led to a 25% improvement in service response times, demonstrating a proactive approach to leveraging technology for logistical operations improvement.
- Methodical approach to leadership and team management - The CV highlights Freddie's ability to lead and enhance team performance effectively. Initiatives such as developing staff training programs that resulted in a 40% decrease in operational errors underscore a commitment to fostering an environment of growth and productivity within teams.
Account Manager in Healthcare
- Structured Career Progression - Arthur’s CV illustrates a clear and logical career progression, starting from a Tax Consultant at KPMG, moving through an Audit Manager role at Deloitte, to a Senior Accountant position at PwC. This trajectory underscores his growth in responsibility and expertise, reflecting a deepening focus on leadership and complex financial management.
- Combination of Technical Expertise and Leadership - The CV successfully balances technical accountancy skills with significant leadership and mentorship roles. Notable examples include mentoring five junior accountants and managing successful audit teams, which demonstrate Arthur’s ability to lead and develop his teams effectively, thereby enhancing the overall quality and productivity of his departments.
- Industry-Specific Impactfulness - Arthur has made considerable contributions to the healthcare sector, a niche area within accountancy. By managing a portfolio of 50 healthcare provider clients and significantly increasing audit compliance standards across medical entities, he showcases a specialized ability to drive improvements and strategic development within this industry.
Account Manager in IT Services
- Strategically Structured Content Presentation - The CV is methodically organized, allowing for succinct yet comprehensive communication of Isabella Watson's career. Key sections such as experience, education, skills, and achievements are presented in a logical order, facilitating easy navigation and quick understanding of her professional journey.
- Diverse and Progressive Career Trajectory - Isabella's career path showcases significant growth, evolving from a Technical Sales Specialist to a National Account Manager. Each role demonstrates a clear progression in responsibilities and leadership, underscoring her ability to adapt and excel within the construction technology sector and account management.
- Impactful Achievements and Business Relevance - The achievements detailed in the CV are backed by quantifiable metrics, such as a 35% revenue increase and a 30% expansion of the client base. These accomplishments underline her strategic acumen and significant contributions to business growth, reflecting her capability to deliver substantial value in her roles.
Channel Account Manager
- Clarity and Structure Enhances Readability - The CV is well-organized with clearly defined sections for experience, education, skills, and achievements, making it easy for recruiters to navigate. This structured format allows key information to be quickly identified and demonstrates Ruby Gibson's ability to present data concisely—reflective of effective professional communication skills.
- Consistent Career Growth in FMCG - Ruby’s career trajectory shows progressive advancement within the Fast Moving Consumer Goods (FMCG) industry. Starting as a Sales Executive and moving up to a Retail Account Specialist highlight both promotions and increasing responsibilities, indicating a clear growth path driven by performance and expertise in retail management.
- Exact Match of Skills and Role Requirements - The skills section perfectly aligns with the role of a Junior Retail Account Manager. Key competencies such as Sales Analysis, Negotiation Skills, and FMCG Operations demonstrate Ruby’s readiness and suitability for this position. Furthermore, listed certifications like Advanced Negotiation Techniques add technical depth, enhancing her profile within the industry.
Structuring your account manager CV layout: four factors to keep in mind
There are plenty of best practices out there for your CV layout and design. At the end of the day, a clear format and concise CV message should be your top priority. Use your CV design to enhance separate sections, bringing them to the forefront of recruiters' attention. At the same time, you can write content that:
- Follows the reverse chronological order in the experience section by first listing your most recent jobs;
- Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
- Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
- Is no longer than two-pages. Often, the one-page format can be optimal for your account manager CV.
Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.
PRO TIP
Use bold or italics sparingly to draw attention to key points, such as job titles, company names, or significant achievements. Overusing these formatting options can dilute their impact.
The top sections on a account manager CV
- Professional Summary details your biggest achievements, mirroring the account management role as it summarises the candidate's top qualifications and career highlights, pertinent to account management.
- Work Experience showcases your history in customer relations and account growth as it's crucial to prove your ability to manage client accounts effectively and deliver results.
- Key Account Management Skills highlights your ability to nurture client relationships and manage sales cycles, directly reflecting the core competencies required for the role.
- Education and Professional Development indicates your foundational knowledge and continuous learning attitude, showing you have the academic and practical frameworks to excel in account management.
- Achievements in Account Retention and Growth demonstrates your tangible impact on businesses, providing concrete examples of how you've successfully maintained and expanded client portfolios.
What recruiters value on your CV:
- Highlight your relationship-building skills by detailing how you’ve successfully managed client portfolios, nurtured client relationships, and retained business in previous roles to show your capability as an account manager.
- Demonstrate your ability to drive sales by including specific examples of how you’ve met or exceeded targets, as this is a key component of an account manager’s responsibilities.
- Showcase your strategic thinking by describing instances where you’ve identified growth opportunities within a client's account or improved service delivery through innovative solutions.
- Emphasise your communication skills, particularly in presenting and reporting, as account managers must effectively convey insights and strategies to both clients and internal teams.
- Include any relevant certifications or training, such as in CRM software or sales techniques, to show that you have the necessary technical skills and knowledge to support complex client accounts.
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How to present your contact details and job keywords in your account manager CV header
Located at the top of your account manager CV, the header presents recruiters with your key personal information, headline, and professional photo. When creating your CV header, include your:
- Contact details - avoid listing your work email or telephone number and, also, email addresses that sound unprofessional (e.g. koolKittyCat$3@gmail.com is definitely a big no);
- Headline - it should be relevant, concise, and specific to the role you're applying for, integrating keywords and action verbs;
- Photo - instead of including a photograph from your family reunion, select one that shows you in a more professional light. It's also good to note that in some countries (e.g. the UK and US), it's best to avoid photos on your CV as they may serve as bias.
What do other industry professionals include in their CV header? Make sure to check out the next bit of your guide to see real-life examples:
Examples of good CV headlines for account manager:
- Strategic Account Manager | B2B Sales Expert | CRM Pro | 5+ Years' Experience
- Key Account Executive | Tech Industry Specialist | CIMA Certified | Relationship Building
- Senior Client Manager | Digital Marketing Enthusiast | 10 Years' Success | Revenue Growth Strategist
- Global Accounts Lead | Master's in Business Administration | Multilingual | 8-Year Track Record
- Junior Account Manager | Customer Retention Ace | Emerging Markets | Business Development Graduate
- Lead Relationship Manager | Financial Services Authority | Portfolio Growth | 15+ Years' Expertise
Your account manager CV introduction: selecting between a summary and an objective
account manager candidates often wonder how to start writing their resumes. More specifically, how exactly can they use their opening statements to build a connection with recruiters, showcase their relevant skills, and spotlight job alignment. A tricky situation, we know. When crafting you account manager CV select between:
- A summary - to show an overview of your career so far, including your most significant achievements.
- An objective - to show a conscise overview of your career dreams and aspirations.
Find out more examples and ultimately, decide which type of opening statement will fit your profile in the next section of our guide:
CV summaries for a account manager job:
- Seasoned Account Manager with over 10 years of experience in the pharmaceutical sector, skilled in fostering long-term client relationships and negotiating high-value contracts. Achieved a 30% increase in account value through strategic upselling and cross-selling techniques.
- Dynamic professional with a decade of proven success managing key accounts in the financial industry, adept at leveraging CRM platforms to track client interactions. Spearheaded the retention of a multimillion-dollar client portfolio during a critical merger period.
- Former Sales Manager with 8 years of experience, now seeking to apply a strong track record of leading high-performing teams to the account management field. Excelled in competitive markets, increasing sales by over 50% in the tech industry.
- Eager Marketing Specialist transitioning into account management, bringing 5 years of experience in developing robust marketing campaigns and a deep understanding of client needs analysis. Recognised for a client-first approach resulting in a 40% increase in customer satisfaction.
- Aspiring Account Manager, passionate about building rewarding client relationships, eager to utilise a BSc in Business Management and internship experience to deliver exceptional service and contribute to revenue growth in a challenging new field.
- Motivated to launch a career in account management, I offer a fresh perspective combined with an MSc in Marketing and a dedication to mastering negotiation and client engagement to drive business success and foster lasting partnerships.
Narrating the details of your account manager CV experience section
Perhaps you've heard it time and time again, but, how you present your experience is what matters the most. Your CV experience section - that details your work history alongside your accomplishments - is the space to spotlight your unqiue expertise and talents. So, avoid solely listing your responsibilities, but instead:
- adverts' keywords and integrate those in your experience section;
- Use your CV to detail how you've been promoted in the past by including experience in the reverse chronological order.
Before you start writing your account manager CV experience section, dive into some industry-leading examples on how to structure your bullets.
Best practices for your CV's work experience section
- Developed and maintained strong relationships with a portfolio of clients, ensuring a high level of satisfaction and retention rates, leading to a 15% increase in repeat business year on year.
- Successfully negotiated contracts and agreements with clients, resulting in a 25% growth in account value over a two-year period.
- Identified new business opportunities by analysing market trends and client needs, resulting in a 20% uptick in sales for the financial year 2021-2022.
- Collaborated with cross-functional teams to ensure the timely and successful delivery of solutions according to client needs and objectives, increasing project efficiency by 30%.
- Consistently exceeded sales targets by implementing strategic account plans that added value to clients and differentiated services from competitors.
- Managed and resolved client issues effectively, reducing churn rate by 10% through proactive service and support.
- Conducted quarterly business reviews with key clients to assess performance against goals and gather feedback for service improvement, leading to a 95% client satisfaction score.
- Led the onboarding process for new clients, providing comprehensive guidance and education on product features which improved client engagement by 40%.
- Utilised CRM software to track account details, sales projections, and client interactions, ensuring all account information was accurate and up-to-date for internal stakeholders.
Senior Account Manager
Senior Account Manager
Adobe Systems
03/2018-Ongoing
- Strategically grew key account portfolios by 35% through the implementation of comprehensive account planning and relationship building techniques.
- Led a cross-functional team project to streamline client onboarding procedures, reducing time-to-productivity by 25% and enhancing client satisfaction scores.
- Achieved a 15% increase in up-sell revenue by identifying and tapping into unexplored client needs, fostering trust and long-term business partnerships.
Account Manager - Digital Solutions
Account Manager - Digital Solutions
Oracle Corporation
06/2015-12/2017
- Managed a digital product portfolio, ensuring a consistent 20% year-over-year growth by leveraging data analytics to inform strategic decision-making.
- Orchestrated the successful launch of an enterprise-level SaaS platform, coordinating between product development and marketing teams to ensure alignment with customer expectations.
- Spearheaded a customer feedback initiative that captured user experiences and product enhancements, directly influencing three major version upgrades.
Technical Account Manager
Technical Account Manager
IBM
02/2013-05/2015
- Developed and maintained strategic relationships with top-tier clients to ensure the retention of accounts contributing over GBP 10 million in annual revenue.
- Delivered tailored IT solutions which resolved critical client issues, improving system reliability by 40% and user satisfaction.
- Devised a bespoke training program for clients on new software products that increased feature adoption rates by 50%.
Account Manager - Commercial Sector
Account Manager - Commercial Sector
Vodafone Group Plc
10/2010-01/2013
- Implemented a robust client engagement strategy across the commercial sector accounts, resulting in a client retention rate of 92%.
- Negotiated high-value contracts with a keen focus on profitability, adding five new enterprise accounts, each exceeding GBP 5 million in deal value.
- Acted as the primary liaison between clients and product teams, facilitating custom solution development which addressed unique client challenges.
Junior Account Manager
Junior Account Manager
SAP
11/2009-09/2010
- Managed a portfolio of 25 small to medium-sized business accounts, driving sales efforts that resulted in a 20% YOY increase in contracted services.
- Improved client report satisfaction levels by introducing advanced analytics into quarterly performance reviews.
- Cultivated lasting relationships through the organisation of regular networking events which enhanced client engagement and business opportunities.
Key Account Manager
Key Account Manager
Salesforce
04/2016-07/2018
- Pioneered a partnership model with four industry leaders that expanded service delivery capabilities and diversified revenue streams by 30%.
- Drove the customer-centric rebranding initiative for client-facing communications, creating a more cohesive and impactful client experience.
- Served as the project lead in the integration of CRM systems post-merger, ensuring a seamless transition for a portfolio of over 300 clients.
Global Account Manager
Global Account Manager
Amazon Web Services
08/2012-03/2016
- Managed a diverse global account portfolio, exceeding regional sales targets by 20% each quarter through aggressive business development and strategic market analysis.
- Championed the development of an inter-departmental knowledge sharing program that enhanced global account strategies and performance.
- Actively contributed to the 50% growth of the EMEA region’s market share by leading successful client expansions into new verticals.
Enterprise Account Manager
Enterprise Account Manager
Hewlett Packard Enterprise
07/2017-02/2024
- Orchestrated an account turnaround strategy that brought a key account back to profitability, resulting in a 100% renewal rate and securing GBP 8 million in annual revenue.
- Initiated a comprehensive Client Success Program, which drove software adoption rates by 60% within six months and significantly reduced churn.
- Developed and executed a multi-channel client communication framework that improved engagement quality and resulted in the expansion of enterprise contracts by 40%.
Swapping your professional experience (when you have none) with skills and more
Never underestimate the importance of relevancе when it comes to your account manager CV. Even if you don't happen to have much or any standard (full-time contract) professional experience, this doesn't mean you shouldn't apply for the role. Instead of a bespoke CV experience section:
- Showcase more prominently any internships, part-time roles, and volunteer experience that are applicable to the role and have taught you job-crucial skills;
- Feature a strengths or achievements section with your transferrable skills or talents you've obtained thanks to your work or life experience;
- Write an objective statement that clearly outlines your values as a candidate and defines your career ambitions;
- List your education or certificates that match the job profile closer to the top of your CV.
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PRO TIP
Include examples of how you adapted to new tools, environments, or work cultures, showing your flexibility.
The CV skills' divide: between hard and soft skills
Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.
- Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
- Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.
Top skills for your account manager CV:
HARD SKILLS
Client Relationship Management
Sales Strategy
Business Development
Negotiation
CRM Software Proficiency
Financial Acumen
Marketing Knowledge
Data Analysis
Project Management
Contract Management
SOFT SKILLS
Communication
Empathy
Leadership
Problem-Solving
Adaptability
Teamwork
Time Management
Attention to Detail
Strategic Thinking
Persuasion
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
Further professional qualifications for your account manager CV: education and certificates
As you're nearing the end of your account manager CV, you may wonder what else will be relevant to the role. Recruiters are keen on understanding your academic background, as it teaches you an array of hard and soft skills. Create a dedicated education section that lists your:
- applicable higher education diplomas or ones that are at a postgraduate level;
- diploma, followed up with your higher education institution and start-graduation dates;
- extracurricular activities and honours, only if you deem that recruiters will find them impressive.
Follow a similar logic when presenting your certificates. Always select ones that will support your niche expertise and hint at what it's like to work with you. Balance both technical certification with soft skills courses to answer job requirements and company values. Wondering what the most sought out certificates are for the industry? Look no further:
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
Recommended reads:
Key takeaways
Here are five things you need to remember about writing your account manager CV for success:
- Sort your experience based on the reverse chronological order, starting with your most recent career items, to showcase how you've grown your career;
- Include within your CV header your relevant contact details, a headline that could spotlight your unique value, and a photo - if you're applying for roles outside the UK or US;
- Decide to use the CV summary, if you happen to have more professional experience, and an objective, if you want to showcase your career goals;
- Within the experience section, write your bullets using action verbs, skills, and success, instead of just merely listing your on-the-job responsibilities;
- Prove your technical skills, using your education and certificates, and your soft skills, with your achievements and strengths sections.
