Crafting a CV that effectively showcases your strategic leadership and broad-ranging management expertise is a considerable challenge for any general manager. Our guide provides clear, actionable steps and expertly tailored language that will help you distil your diverse skill set into a compelling narrative, ensuring your application stands out to prospective employers.
Structure, write, and edit your general manager CV to land the role of your dreams with our exclusive guide on how to:
- Create an attention-grabbing header that integrates keywords and includes all vital information;
- Add strong action verbs and skills in your experience section, and get inspired by real-world professionals;
- List your education and relevant certification to fill in the gaps in your career history;
- Integrate both hard and soft skills all through your CV.
Discover more industry-specific guides to help you apply for any role in the links below:
Resume examples for general manager
Explore additional general manager cv samples and guides and see what works for your level of experience or role.
By Experience
Assistant General Manager
- Strategic Leadership and Efficiency - Rosie Gray's CV highlights her strategic leadership abilities through her current role as Assistant General Manager, where she led a sizable team to enhance paediatric care. The implementation of cost-saving measures reducing departmental expenditure by 15% demonstrates her ability to balance leadership with efficiency. Her role showcases a combination of operational strategy and leadership, creating a significant impact on the hospital's operations.
- Career Progression and Responsibility - The career trajectory depicted within Rosie’s CV illustrates steady growth and ascending responsibility in healthcare management. From her initial role as Project Coordinator at Bupa to her position as Operations Manager at Great Ormond Street Hospital, and finally as Assistant General Manager at Leeds Teaching Hospitals NHS Trust, each position reflects an increase in the complexity and scale of responsibilities, demonstrating her competence and dedication to advancing in this sector.
- Operational and Process Improvements - The CV effectively communicates Rosie Gray's focus on operational efficiency and process improvement, further emphasized by her Six Sigma Green Belt Certification. Her achievements in streamlining processes and service delivery optimization not only led to a 25% improvement in service efficiency but also reduced patient wait times, highlighting her ability to apply industry-specific methodologies to enhance operational performance.
Deputy General Manager
- Clear Structure and Conciseness - The CV is neatly organized, starting with a concise summary that sets the stage for the candidate's achievements and competencies. Each section is well structured, using bullet points effectively to present complex information in a digestible format, maintaining clarity throughout.
- Diverse and Progressive Career Path - Harper Webb’s career trajectory showcases a well-defined growth path within the hospitality and events sector. Moving from Event Catering Manager to Operations Manager and finally to Deputy General Manager, the progression reflects consistent advancements and increased responsibilities, emphasizing upward momentum.
- Business-Impactful Achievements - The document highlights various achievements with a strong focus on their business relevance. By quantifying outcomes such as a 20% boost in annual revenues and a 15% reduction in operating costs, these points provide tangible evidence of the candidate’s effectiveness in driving growth and efficiency.
Senior General Manager
- Concise and Structured Presentation - The CV is well-organized, presenting information in a clear and concise manner. Each section is easily navigable, with experiences laid out in reverse chronological order, ensuring that the most recent and relevant experiences are highlighted first. The use of bullet points under each job position makes it easy to scan through key achievements and responsibilities, maintaining reader engagement.
- Impressive Career Growth and Leadership - Jacob’s career trajectory showcases significant growth, moving from Warehouse Manager to Operations Director within 15 years. This progression indicates a strong capability for leadership and responsibility, driving substantial operational improvements at major logistics companies like FedEx and Amazon. The trajectory also highlights his adaptability and increasing influence in larger, more complex operational roles.
- Impactful Achievements with Business Relevance - The CV highlights specific, quantifiable achievements such as increasing warehouse efficiency by 30% and reducing workplace incidents by 40%. These accomplishments are not only impressive in their own right but also demonstrate significant contributions to business objectives, reflecting strategic thinking and impactful decision-making in logistics operations.
Junior General Manager
- Straightforward Structure and Content Clarity - The CV is well-organized, with clear sections for experience, education, skills, achievements, courses, passions, and languages. Each section is concise, ensuring quick readability, and effectively captures the relevant details of Thomas Walker's professional background. This clarity in presentation aids in easily understanding the scope of his career and expertise.
- Impressive Career Progression and Leadership - The candidate displays a remarkable career trajectory, moving from an operations intern to a general manager within a few years. His roles clearly demonstrate growth in leadership responsibilities, from managing operational aspects as an assistant manager to leading diverse teams and strategies as a general manager. This progression underscores his capability to navigate and excel in management positions within the leisure and hospitality sector.
- Achievements with a Direct Business Impact - Each achievement listed in Thomas's CV is backed by specific metrics, such as increasing membership sales by 30% and reducing safety incidents by 25%. These numbers not only reflect his ability to implement effective strategies but also highlight his contributions to improving business outcomes. This focus on measurable business results enhances his profile as a results-oriented leader in operations and management.
By Role
General Manager of Operations
- Structured and concise presentation - The CV is well-organized with distinct sections for experience, education, skills, and achievements, providing a clear overview of the candidate’s qualifications. Bullet points highlight key accomplishments, ensuring that important details are easily digestible and effectively communicate the candidate's impact in previous roles.
- Career growth and industry experience - The candidate demonstrates a progressive career trajectory, advancing from Operations Manager to General Manager. This upward movement reflects a consistent ability to take on increased responsibilities and suggests a strong capacity for leadership and strategizing in diverse operational environments within the operations and financial management sectors.
- Emphasis on quantitative achievements - With a focus on measurable outcomes, the CV highlights significant business impacts such as a 15% increase in client retention and a 20% improvement in customer satisfaction. These metrics indicate the candidate’s effectiveness in driving results that align with business objectives, showcasing a practical approach to financial and operational efficiency.
General Sales Manager
- Impressive Career Growth and Industry Experience - Noah's CV showcases a clear and impressive progression within the automotive industry, starting as a Senior Sales Executive and advancing to a General Sales Manager. This trajectory not only highlights his commitment to the field but also demonstrates his growing leadership capabilities and expertise, which have been honed over the years at leading companies such as Audi UK, Mercedes-Benz UK, and Volkswagen Group UK.
- Leadership and Team Development Focus - The CV highlights Noah's strong leadership skills, particularly in managing and developing sales teams. He has successfully led teams of various sizes and implemented training programs that have significantly improved team performance and retention rates. This ability to foster team growth and performance improvement is critical in driving overall sales success and maintaining a competitive edge in the automotive industry.
- Achievement-Oriented with Clear Business Impact - The achievements section of Noah's CV further accentuates his substantial impact in the industry, with awards and recognitions that reflect tangible business results. For instance, his innovation in establishing a customer loyalty program that boosted retention by 30% and his recognition as the top sales executive with a 150% sales target achievement underscore his capacity to deliver significant contributions that enhance profitability and customer relations.
General Marketing Manager
- Progressive Career Advancement - Chloe has demonstrated a clear trajectory of growth in the hospitality industry, progressing from a Front Office Manager at Premier Inn to Operations Manager at Marriott Hotel City Centre, and then ascending to the role of General Manager at Hilton Leicester. This upward mobility indicates not just her capability but also her growing influence and expanding responsibilities in the hospitality sector across multiple esteemed brands.
- Strategic Achievements with Tangible Business Results - The CV highlights Chloe's ability to drive significant improvements with concrete results; such as achieving a 15% increase in guest satisfaction, a 10% rise in bar revenue, and a whopping 20% growth in room revenue at Hilton Leicester. These accomplishments don't just show numerical success but underscore her strategic impact on the businesses she's worked with, translating into more satisfied customers and increased revenue.
- Diverse Skill Set with Industry-Relevant Certifications - Chloe's educational background and additional certifications indicate a diverse and deep understanding of hospitality management. With an MBA and certifications from institutions like Cornell and Harvard, her qualifications underpin her skills in revenue management, strategic planning, and leadership. This positions her uniquely as someone who is not only qualified but also continually improving to adapt to industry innovations.
General Manager of Human Resources
- Structured progression in HR leadership - Daisy Shaw's career trajectory illustrates a clear path of continuous growth, moving from HR Operations Manager at Oracle to Director of HR Technologies at ADP, and ultimately to General Manager at UKG. This upward mobility underscores her ability to take on increasing responsibility and develop strategic acumen in human capital management.
- Emphasis on adaptability and cross-functional leadership - Daisy demonstrates a robust adaptability across diverse operations, having effectively managed cross-functional teams in over 10 countries. Her capacity to lead initiatives that integrate HRIS functionalities and improve overall team effectiveness is indicative of her broad adaptability in various organizational contexts.
- Achievements quantified by business impact - The CV effectively communicates the business relevance of her accomplishments, such as achieving a 30% increase in customer satisfaction and driving a 15% reduction in operational costs. These figures are not merely numeric but illustrate a deep impact on customer retention and cost efficiency, underscoring her strategic contribution to corporate objectives.
General Manager of Finance
- Structured progression in finance roles - The CV clearly outlines a robust career trajectory with significant growth, transitioning from a Junior Financial Analyst to a Commercial Finance Manager. The consistent progression in roles at leading companies like Tesco, Marks & Spencer, and Sainsbury's demonstrates Alice's escalating responsibilities and expertise in financial analysis and strategic planning.
- Industry-specific tools and methodologies - Alice showcases deep industry-specific knowledge and hands-on experience in using advanced tools and methodologies such as SAP for financial analysis, forecasting, and stock management. Her proficiency in these areas is critical for optimizing financial strategies and driving retail business growth.
- Significant achievements with tangible business impact - The CV effectively highlights Alice's accomplishments with a strong focus on outcomes. By detailing how she identified cost-saving measures totaling £2 million annually and contributed to an 8% growth in market share, the CV underscores not just her capabilities but her significant impact on business performance.
General Manager of Production
- Content Presentation and Organization - The CV is meticulously structured, providing clear headings and subheadings for each section. This organization ensures that the reader can easily navigate through Rosie's professional journey, with concise bullet points that present key achievements and responsibilities succinctly.
- Dynamic Career Progression - Rosie’s career trajectory is impressive, showcasing a steady growth from a Food Production Coordinator to a Production Manager. The progression highlights her ability to take on more responsibility and leadership, moving from coordinating production schedules to managing entire teams and operations.
- Industry-Specific Expertise - Rosie's application of HACCP standards and Lean Six Sigma principles underlines her technical competence in food safety and process optimization. This depth of knowledge is particularly relevant in the food production industry, setting her apart as a candidate who not only understands but actively implements industry best practices.
General Manager of Logistics
- Concise and Organized Presentation - The CV stands out due to its structured layout and clear articulation of responsibilities and achievements. Each section is well-defined, providing an easy-to-follow format that emphasizes significant accomplishments clearly and concisely.
- Progressive Career Development - Ava Phillips' career trajectory demonstrates strategic growth, transitioning from a Logistics Coordinator to a General Manager. This steady progression highlights her expanding responsibilities and increasing influence within the logistics and distribution industry.
- Noteworthy Achievements and Business Impact - The CV captures substantial achievements with quantifiable results, such as a 12% reduction in logistics costs and a 98% on-time delivery rate. These metrics not only illustrate her competence but also underscore her ability to produce business-relevant outcomes that enhance operational performance and customer satisfaction.
General Manager of Procurement
- Structured career progression with strategic impact - Noah Jones's CV highlights a natural career trajectory from Senior Payment Analyst to General Manager of Payments, demonstrating successful growth and promotions. Each position clearly shows increased responsibilities and achievements, underscoring his strategic impact on respected companies like PayPal, Worldpay, and Stripe.
- In-depth industry knowledge and technical proficiency - The CV exhibits Noah's specialized knowledge in payments and fintech, with expertise in developing payment strategies and working with payment gateways. His education in finance and courses in advanced payment solutions and data analytics reflect a deep technical understanding crucial for thriving in the SaaS and payments industry.
- Impressive use of data-driven achievements - Noah's accomplishments are not mere numbers; they reflect substantial business relevance. His initiatives, such as achieving a 25% increase in ROI and a 15% reduction in transaction fees, denote a strong capability to use data insights for strategic decision-making and improving profitability, essential qualities for a General Manager role.
General Manager of IT
- Detailed Career Progression - The CV provides a comprehensive timeline of the candidate's career growth, moving from an IT Project Manager to a Senior Information Technology Manager. This progression indicates a clear upward trajectory in responsibility and leadership, showcasing their ability to adapt and excel in increasingly complex roles within prominent companies like BT Group and Sky UK.
- Robust Technical and Managerial Expertise - The document highlights George Johnson's extensive experience in managing large-scale IT projects and budgets. The inclusion of advanced methodologies like cyber governance frameworks and AI tool integration speaks to his technical depth and strategic acumen, crucial for driving operational security and business efficiency in IT roles.
- Strategic Impact through Achievements - Achievements are detailed with both metrics and business significance, underlining the candidate’s ability to not only execute projects but to deliver substantial organizational benefits. A project that yields £2 million in annual savings and process improvements enhancing project delivery by 30% demonstrate his capacity to drive significant value and innovation within his teams and beyond.
General Manager of Retail
- Command of Strategic Improvements - The CV effectively portrays Sophia Brooks' ability to spearhead initiatives that lead to significant improvements in customer retention and operational costs, with clear evidence of her strategic implementation leading to a 20% increase in customer loyalty and a 10% cost reduction.
- Robust Career Growth - Starting as a Shift Supervisor and rising to the role of General Manager within notable restaurant chains demonstrates discerning career advancement and her adaptability and commitment to excelling in higher-responsibility positions. This progression underscores her readiness and capability for leadership roles within the hospitality industry.
- Leadership and Staff Development - Sophia emphasizes staff engagement and development, resulting in lower turnover rates and enhanced team morale. Her initiatives, such as staff development programs and coaching, reflect her keen focus on fostering a supportive work environment that benefits both employees and the business.
General Manager of Hospitality
- Clarity and Structure - The CV is well-structured and concise, making it easy to navigate through clear sections such as experience, achievements, skills, and education. Each section is clearly labeled, allowing the reader to quickly understand the candidate’s career history and key competencies.
- Career Trajectory and Growth - Archie Clark's career trajectory demonstrates significant growth and upward mobility within the fitness and wellness industry. Starting as a Senior Fitness Manager and progressing to a General Manager role at a larger club, his promotions reflect increasing responsibility and recognition of his leadership capabilities.
- Achievements and Business Impact - The CV clearly highlights specific achievements that underline his ability to impact business operations positively. For instance, exceeding membership growth by 20% and reducing staff turnover by 30%, these achievements not only reflect his strategic approach but also demonstrate the tangible business improvements he has delivered.
General Manager of Construction
- Structured Presentation and Clarity - The CV excels in its clear and concise structuring, allowing easy navigation through various sections. Each role is accompanied by specific dates and locations, ensuring clarity. Bullet points succinctly convey key responsibilities and achievements, underlining the professional journey without overwhelming details.
- Demonstrated Career Progression - Jack Taylor's career trajectory is marked by steady growth from a Front Office Supervisor to a General Manager within the hospitality industry. Each subsequent role highlights a significant increase in responsibility and leadership, showcasing a robust trajectory that aligns with his evolving expertise and industry dedication.
- Impactful Business Achievements - The CV stands out with impressive, quantifiable achievements that emphasize significant business impacts. In particular, accomplishments such as a 20% increase in guest satisfaction and a 15% growth in occupancy rates during off-peak seasons testify to the strategic and operational improvements he has spearheaded, directly contributing to business success.
General Manager of Manufacturing
- Clear and Concise Content Presentation - The CV excels in providing a structured and succinct presentation. Each section, from the summary to the detailed job experiences, is clearly delineated, allowing easy navigation and understanding for the reader. This clarity ensures that critical information, like achievements and skills, is easily accessible.
- Demonstrates Progressive Career Growth - Ethan Palmer's career trajectory is marked by continuous growth and increasing responsibility within the aerospace industry. Starting as a Production Supervisor and advancing to a General Manager position, the CV maps out a steady path of promotions, highlighting his capability and readiness for leadership roles.
- Use of Industry-Specific Methodologies - The CV underscores Ethan's mastery of aerospace-specific tools and methodologies, notably Lean manufacturing and Six Sigma. These skills not only distinguish him within his field but also show his dedication to improving operational processes through proven, technical frameworks.
General Manager of Engineering
- Structured Career Progression - Scarlett Murphy's CV outlines a logical and impressive career trajectory, moving from Project Manager to General Manager within prominent energy sector companies. This progression highlights her increasing responsibilities and capabilities in managing larger teams and operations.
- Clear Presentation and Precise Information - The CV is well-organized, presenting information clearly with concise bullet points that effectively summarize achievements, responsibilities, and skills. This format makes it easy for readers to quickly grasp the key aspects of her career and qualifications.
- Impactful Achievements with Business Relevance - Scarlett's accomplishments are not just numerical but are tied to significant business outcomes. For example, a 30% revenue growth and a cost reduction of 15% at Eaton Corporation reflect her strategic impact on the companies she worked for, enhancing her credibility and appeal as a candidate.
General Manager of Facilities
- Structured Content Presentation - The CV is well-organized, clearly dividing sections such as experience, education, skills, and achievements. Each section is concise, ensuring that the information is easy to digest, and highlights significant accomplishments using bullet points for enhanced readability.
- Diverse Career Growth - Grace Bailey's career trajectory reflects significant growth, with a progression from Facilities Coordinator to Senior Facilities Manager. This path demonstrates her increased responsibilities and competence in managing large-scale operations and client relations within the facilities management industry.
- Significant Achievements with Impact - The CV emphasizes the business relevance of Grace's achievements, such as a 15% revenue growth and 12% energy cost reduction. These accomplishments are more than numerical achievements; they reflect her strategic mindset and ability to drive tangible benefits for her employers.
General Manager of Customer Service
- Structured and Comprehensive Content Presentation - The CV organizes information clearly and systematically, presenting Alice Barnes' extensive career in an easily digestible format. Key sections such as experience, education, skills, and achievements are highlighted, ensuring that her qualifications and contributions are immediately visible to potential employers. The concise bullet points under each job role effectively convey her responsibilities and accomplishments.
- Career Trajectory and Industry Growth - Alice Barnes’ career progression from an Operations Supervisor to a General Manager reflects substantial growth and increased responsibility within the hospitality and catering industry. This trajectory demonstrates her capability to lead large teams and manage complex operations, emphasizing her potential for further advancement in the field. The span of her roles across various locations in the UK indicates her adaptability and willingness to embrace new challenges.
- Significant Achievements with Business Impact - The CV effectively uses quantitative metrics to highlight Alice’s major achievements. Reducing operational costs by 20% and staff turnover by 40%, for instance, underscores her competence in strategic resource management and human resources. These accomplishments not only demonstrate personal success but also reflect her positive influence on the broader business, making her a valuable asset to any organization.
Structuring your general manager CV layout: four factors to keep in mind
There are plenty of best practices out there for your CV layout and design. At the end of the day, a clear format and concise CV message should be your top priority. Use your CV design to enhance separate sections, bringing them to the forefront of recruiters' attention. At the same time, you can write content that:
- Follows the reverse chronological order in the experience section by first listing your most recent jobs;
- Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
- Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
- Is no longer than two-pages. Often, the one-page format can be optimal for your general manager CV.
Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.
PRO TIP
Use bold or italics sparingly to draw attention to key points, such as job titles, company names, or significant achievements. Overusing these formatting options can dilute their impact.
The top sections on a general manager CV
- Professional summary reflects leadership qualities, to give a snapshot of career achievements and management prowess.
- Key management skills demonstrate strategic thinking and people management, vital for effective leadership.
- Professional experience showcases accomplishments and experience, highlighting the growth and successes in managerial roles.
- Education and qualifications indicate foundational knowledge and relevant certifications, essential for credibility.
- Achievements and awards section to display recognition in the field, signalling excellence and distinction as a leader.
What recruiters value on your CV:
- Highlight your leadership experience, stating specific instances where you successfully drove company vision, overcame complex challenges, and managed cross-functional teams, emphasising any significant improvements in operations or profitability.
- Demonstrate a strong commercial acumen by quantifying your achievements in previous roles, such as revenue growth percentages, cost reduction measures, or market share expansion.
- Showcase your strategic planning skills by mentioning how you've developed and executed business plans, including new market penetration, product launches, or successful mergers and acquisitions.
- Include details of your proficiency in operational management, such as streamlining processes, enhancing supply chain efficacy, or implementing quality control measures that resulted in increased customer satisfaction and retention.
- Focus on your communication and interpersonal skills, providing examples of how you have built and sustained high-performance teams, negotiated key contracts, or effectively managed stakeholder relationships.
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Our checklist for the must-have information in your general manager CV header
Right at the very top of your general manager CV is where you'd find the header section or the space for your contact details, headline, and professional photo. Wondering how to present your the name of the city you live in and the country abbreviation as your address;
- are tailored to the role you're applying for by integrating key job skills and requirements;
- showcase what your unique value is, most often in the form of your most noteworthy accomplishment;
- select your relevant qualifications, skills, or current role to pass the Applicant Tracker System (ATS) assessment. Still not sure how to write your CV headline? Our examples below showcase best practices on creating effective headlines:
Examples of good CV headlines for general manager:
- General Manager | 10 Years Experience | Strategic Planning | Business Growth Champion | MBA
- Senior General Manager | Hospitality Specialist | Revenue Optimization | Staff Development Expert | 15+ Years
- Seasoned General Manager | Retail Operations Guru | Customer Satisfaction Leader | P&L Management | 20 Years
- Dynamic General Manager | Tech Start-Up Innovator | Agile Methodologies | Scaled Growth | 5 Years
- Experienced General Manager | FMCG Sector | Supply Chain Mastery | International Markets Exposure | CIMA Qualified
- Progressive General Manager | Healthcare Administration | Efficiency Improvements | Risk Management | 18 Years Experience
What's the difference between a general manager CV summary and objective
Why should it matter to you?
- Your general manager CV summary is a showcasing your career ambitions and your unique value. Use the objective to answer why your potential employers should hire you based on goals and ambitions. The objective is the ideal choice for candidates who happen to have less professional experience, but still meet some of the job requirements.
Before you select which one will be more relevant to your experience, have a look at some industry-leading CV summaries and objectives.
CV summaries for a general manager job:
- Seasoned general manager with over 12 years of experience spearheading operational excellence in the hospitality industry. Adept at reducing costs by 25% through strategic procurement and lean management practices, previously managing a team of 50+ across multiple high-end hotels.
- Dynamic executive with a 15-year track record in retail management, transforming underperforming stores to achieve a 40% increase in sales revenue. Expertise in merchandising, staff development, and financial oversight, with a profound ability to elevate customer service standards.
- Accomplished sales professional transitioning to general management, with a solid 10 years in the pharmaceutical industry. Proven skills in strategic planning and market expansion having successfully launched innovative products, looking to bring a competitive edge and fresh perspective to a new sector.
- Dedicated educator eager to pivot to a general management role, carrying over 8 years of experience in academic administration. Recognised for implementing cutting-edge curriculum development, keen to apply analytical skills and a collaborative leadership approach to drive operational success.
- Aspiring to leverage diverse experience in project coordination and team leadership within the tech startup environment to excel in a management capacity. Passionate about developing scalable business solutions and committed to continuous learning to advance organisational initiatives.
- Energetic recent business graduate intent on applying academic knowledge and positive work ethic to contribute to the success of a fast-paced management environment. Enthusiastic about embracing challenges and employing a fresh, data-driven approach to problem-solving and team leadership.
Narrating the details of your general manager CV experience section
Perhaps you've heard it time and time again, but, how you present your experience is what matters the most. Your CV experience section - that details your work history alongside your accomplishments - is the space to spotlight your unqiue expertise and talents. So, avoid solely listing your responsibilities, but instead:
- adverts' keywords and integrate those in your experience section;
- Use your CV to detail how you've been promoted in the past by including experience in the reverse chronological order.
Before you start writing your general manager CV experience section, dive into some industry-leading examples on how to structure your bullets.
Best practices for your CV's work experience section
- Implemented strategic planning initiatives, resulting in a 20% increase in overall company efficiency and a 15% growth in annual revenue.
- Managed a team of over 100 employees, fostering a collaborative working environment and reducing staff turnover by 25% through effective leadership and training programs.
- Led the expansion of business operations into three new international markets, coordinating market research and adapting business strategies to meet diverse customer needs.
- Secured a major partnership with a leading industry firm that boosted the company’s market presence and generated an additional £2M in sales within the first year.
- Directed the development and roll-out of a new customer relationship management (CRM) system that improved customer retention rates by 30%.
- Optimised operational processes to reduce waste and enhance productivity, saving the company over £500K in operational costs annually.
- Successfully negotiated contracts with suppliers and vendors, which resulted in a 10% reduction in material costs and strengthened supply chain reliability.
- Championed the implementation of a Green Business Strategy, cutting carbon emissions by 40% and positioning the company as a leader in sustainability practices.
- Regularly analysed financial statements, budgets, and performance metrics to identify trends and devise solutions that boosted profits and reduced unnecessary expenditure.
Work Experience
General Manager
Marriott International
07/2017-08/2020
- Led the transformative rollout of an innovative inventory management system that reduced stock discrepancies by 30%.
- Oversaw a team of 150+ employees over various departments, achieving a 10% increase in overall team productivity.
- Piloted a customer loyalty program which boosted repeat business by 35% and significantly increased referral rates.
Work Experience
Managing Director
Hilton Worldwide
01/2021-Ongoing
- Streamlined operational processes which increased efficiency by 25% through the adoption of lean management principles.
- Negotiated and secured profitable contracts with key suppliers, resulting in a cost reduction of 15% for raw materials.
- Spearheaded an expansion strategy into three new regional markets, resulting in a 20% growth in company revenue.
Work Experience
Senior General Manager
Wyndham Destinations
03/2014-05/2017
- Implemented a data-driven sales strategy that identified new market opportunities, leading to a 40% sales increase.
- Managed budget allocations for projects in excess of $5M while cutting down operational costs by 10% without sacrificing quality.
- Cultivated a robust workplace culture that improved staff retention by 25% over a 3-year period.
Work Experience
Executive General Manager
Hyatt Hotels Corporation
06/2009-12/2013
- Orchestrated the successful merger of two major product lines which expanded the brand's market reach by 50%.
- Enhanced customer service protocols to elevate customer satisfaction scores by 20% across all hotel services.
- Championed the development and launch of two flagship properties, overseeing all stages from construction to operational readiness.
Work Experience
Chief Operating Officer
IHG Hotels & Resorts
09/2012-12/2016
- Led a cross-functional team to deliver a cutting-edge e-commerce platform that increased online sales by 150%.
- Initiated a sustainability program that decreased the company's carbon footprint by 18% over a two-year period.
- Masterminded a comprehensive employee training system that contributed to a reduction in operational errors by 40%.
Work Experience
Vice President & General Manager
Choice Hotels International
02/2020-04/2024
- Forged strategic partnerships with technology providers to enhance the guest experience, raising the net promoter score by 15 points.
- Directed the launch of a new line of boutique hotels which attracted a younger clientele and increased occupancy rates by 18%.
- Realized $2M in annual savings by restructuring the supply chain management strategy and optimizing vendor relationships.
Work Experience
Operations Manager
AccorHotels
11/2010-02/2013
- Increased operational efficiency by initiating a program to upgrade IT infrastructure, leading to a reduction in system downtime by 22%.
- Deployed a revenue management system that optimized pricing strategies and increased annual revenue by 12%.
- Played a key role in a crisis management team that effectively navigated challenging economic conditions, maintaining profitability.
Work Experience
Hotel General Manager
Best Western Hotels
05/2015-08/2018
- Coordinated property renovation projects with a budget of over $3M, improving guest feedback ratings by 30% post-completion.
- Drove a technology integration project that involved upgrading room automation systems, enhancing guest convenience and control.
- Implemented an analytical approach to employee performance, boosting productivity by aligning individual goals with company objectives.
Work Experience
Director of Operations
Radisson Hotel Group
04/2013-07/2016
- Introduced a multi-tier marketing campaign that repositioned the brand and captured a 10% larger share of the local hospitality market.
- Reduced overhead costs by $500K annually by renegotiating service contracts and optimizing staffing schedules.
- Pioneered a comprehensive staff development plan that equipped employees with the skills needed to enhance guest experiences.
Work Experience
General Manager of Hotel Operations
Four Seasons Hotels and Resorts
08/2011-10/2014
- Developed an aggressive sales strategy that targeted corporate accounts, boosting B2B revenues by 28%.
- Played a pivotal role in launching an innovative guest feedback system that led to the refinement of standard operating procedures.
- Coordinated with event planners to increase the booking of high-profit corporate events by 20%.
Swapping your professional experience (when you have none) with skills and more
Never underestimate the importance of relevancе when it comes to your general manager CV. Even if you don't happen to have much or any standard (full-time contract) professional experience, this doesn't mean you shouldn't apply for the role. Instead of a bespoke CV experience section:
- Showcase more prominently any internships, part-time roles, and volunteer experience that are applicable to the role and have taught you job-crucial skills;
- Feature a strengths or achievements section with your transferrable skills or talents you've obtained thanks to your work or life experience;
- Write an objective statement that clearly outlines your values as a candidate and defines your career ambitions;
- List your education or certificates that match the job profile closer to the top of your CV.
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PRO TIP
If applicable, briefly mention a situation where things didn’t go as planned and what you learned from it, demonstrating your ability to learn and adapt.
Hard skills and soft skills to showcase your unique skill set on your general manager CV
Did you know that your CV will mostly likely be assessed by recruiters based on skill alignment? And that means that the way you feature your key skills across different CV sections will play a crucial role in landing you that first interview. We recommend you add your:
- technical capabilities or hard skills in your CV experience, certificates, projects, etc. Use your past accomplishments to prove your technical capabilities. List up to a dozen different software or hardware in your dedicated skills section to match the job keywords;
- personal and communication skills or soft skills in your CV strengths, achievements, summary/ objective, etc. Soft skills are a bit more difficult to prove. How do you define your aptitude in active listening? So, instead of just listing the skill name, include a tangible metric to show your success.
On a final note, when you're in a hurry to create your profile, you may misspell a particular technology or soft skill. That's why we suggest you copy and paste the particular skill name (or keyword), directly from the job advert. This would also help you to pass any initial Applicant Tracker System (ATS) tests.
Top skills for your general manager CV:
HARD SKILLS
Business Development
Financial Acumen
Operations Management
Strategic Planning
Performance Monitoring
Sales and Marketing
Human Resources Management
Supply Chain Management
Project Management
Data Analysis
SOFT SKILLS
Leadership
Communication
Problem-Solving
Decision-Making
Teamwork
Stress Management
Adaptability
Time Management
Negotiation
Conflict Resolution
PRO TIP
Focus on describing skills in the context of the outcomes they’ve helped you achieve, linking them directly to tangible results or successes in your career.
Education and more professional qualifications to include in your general manager CV
If you want to showcase to recruiters that you're further qualified for the role, ensure you've included your relevant university diplomas. Within your education section:
- Describe your degree with your university name(-s) and start-graduation dates;
- List any awards you've received, if you deem they would be impressive or are relevant to the industry;
- Include your projects and publications, if you need to further showcase how you've used your technical know-how;
- Avoid listing your A-level marks, as your potential employers care to learn more about your university background.
Apart from your higher education, ensure that you've curated your relevant certificates or courses by listing the:
- name of the certificate or course;
- name of the institution within which you received your training;
- the date(-s) when you obtained your accreditation.
In the next section, discover some of the most relevant certificates for your general manager CV:
PRO TIP
Focus on describing skills in the context of the outcomes they’ve helped you achieve, linking them directly to tangible results or successes in your career.
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Key takeaways
What matters most in your general manager CV-writing process is for you to create a personalised application. One that matches the role and also showcases your unique qualities and talents.
- Use the format to supplement the actual content, to stand out, and to ensure your CV experience is easy to comprehend and follows a logic;
- Invest time in building a succinct CV top one third. One that includes a header (with your contact details and headline), a summary or an objective statement (select the one that best fits your experience), and - potentially - a dedicated skills section or achievements (to fit both hard skills and soft skills requirements);
- Prioritise your most relevant (and senior) experience closer to the top of your CV. Always ensure you're following the "power verb, skill, and achievement" format for your bullets;
- Integrate both your technical and communication background across different sections of your CV to meet the job requirements;
- List your relevant education and certificates to fill in gaps in your CV history and prove to recrutiers you have relevant technical know-how.
