Navigating the delicate balance of employee scheduling is a significant CV challenge for any shift manager, often leaving little room for error or personal time. Our comprehensive guide delivers expert strategies and tools to streamline your rostering process, freeing up your time and ensuring a satisfied, well-organised team.
Learn how to create your next shift manager CV by:
- Applying the simplest CV design, so that recruiters can easily understand your expertise, skills, and professional background;
- Ensuring you stand out with your header, summary or objective statement, and a designated skills section;
- Creating your CV experience section - no matter how much expertise you have;
- Using real life professional CV examples to enhance the structure and outline of your profile.
If you still have no muse to write your professional CV, find some more industry-leading examples.
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Resume examples for shift manager
Explore additional shift manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Shift Manager in Manufacturing
- Content presentation and clarity - The CV is clearly organized with distinct sections for experience, education, skills, and achievements, simplifying navigation for the reader. Each bullet point under the work experience efficiently conveys specific contributions and results, making the candidate's impact immediately evident.
- Demonstrates growth and leadership progression - Arthur's career trajectory is marked by a clear progression from Manufacturing Engineer to Shift Manager, emphasizing his ability to grow within the manufacturing sector while taking on greater responsibilities and leadership roles.
- Achievements showcase meaningful business impact - The achievements section goes beyond mere numbers, illustrating how Arthur's initiatives led to substantial improvements like reducing workplace incidents by 50% and increasing production targets by 25%, thereby aligning his successes with overarching business goals.
Assistant Shift Manager in Retail
- Strong Career Progression - Matilda Hunter's CV showcases a clear trajectory of growth, from Customer Service Representative to Retail Assistant Manager demonstrating her ability to rise through the ranks in the highly competitive retail industry. Her experience transitions seamlessly, highlighting her increased responsibility and leadership over time.
- Effective Use of Achievements - The CV distinguishes itself by incorporating concrete, quantifiable achievements like reducing product loss by 25% and exceeding sales targets by 20%. This not only substantiates Matilda's contributions but also underscores her impact on business success, making her accomplishments highly relevant to potential employers.
- Emphasis on Adaptability and Cross-Functional Experience - Matilda's experience spans multiple roles, showcasing her adaptability and ability to work across different functions, from inventory management to sales strategy execution. Her capacity to train staff and introduce new systems demonstrates a breadth of skills essential for dynamic environments.
Trainee Shift Manager in Retail
- Progression and Growth Reflection - Emily Cox's career trajectory showcases a clear path of growth and progression within the customer service and management sectors. Her advancement from Shift Supervisor to Assistant Store Manager reflects her dedication and capacity for increased responsibility, hinting at effective performance and leadership in each role.
- Emphasis on Operational Excellence - The CV highlights a strong focus on operational processes, underscored by achievements like implementing inventory management systems and enhancing onboarding processes. These elements demonstrate her keen ability to manage and improve operational workflows, leading to significant cost savings and efficiency gains, which are critical in the retail industry.
- Diverse Skill Set and Versatility - The CV's skill section outlines a broad and impressive array of competencies, from leadership and sales strategy to conflict resolution and health and safety compliance. This versatility positions Emily as a valuable asset capable of adapting to various roles and challenges within the retail sector, a notable quality for a Shift Manager Trainee.
By Role
Shift Manager in Retail Operations
- Well-Organized and Concise Presentation - The CV is structured effectively, making use of clear headings and bullet points to maintain clarity and conciseness. The use of bullet points under each job experience allows for quick identification of key responsibilities and achievements, which is vital for busy recruiters scanning through applications.
- Strong Career Progression in Operations Management - Charlie Thomas demonstrates a consistent upward trajectory in his career, progressing from Operations Coordinator to Shift Operations Manager. This indicates strong growth and increasing responsibility within the field of airport operations, showcasing his ability to adapt and thrive in complex environments.
- Demonstrated Impact through Achievements - The CV showcases a number of significant achievements that are directly relevant to the role of a Shift Operations Manager, such as a 25% reduction in operational risks and a 30% reduction in absenteeism. These accomplishments emphasize his ability to implement effective strategies that drive substantial improvements in operational efficiency and safety.
Night Shift Manager in Logistics
- Structured Content Presentation - Ella Bennett's CV is impressively organized, presenting information in a logical, concise manner. Each section is clearly labeled and easy to navigate, with bullet points effectively summarizing key responsibilities and accomplishments. This clarity ensures prospective employers can quickly assess her qualifications and suitability for managerial roles.
- Progressive Career Trajectory - Ella's professional development reflects a clear upward trajectory, advancing from an Operations Coordinator to a Shift Manager. She has steadily taken on more responsibility, demonstrating her capability to lead significant operational improvements across various manufacturing and logistics environments, signaling her readiness for higher leadership positions.
- Notable Industry-Specific Achievements - The CV highlights Ella's successful use of processes such as quality control improvements and resource management innovations. These industry-specific accomplishments demonstrate her ability to apply specialized methodologies to enhance production efficiency, a valuable asset in sectors requiring precision and adherence to quality standards.
Shift Manager in Food Services
- Effective Content Structuring - The CV is structured with clarity and conciseness, making it easy to navigate. Each section is distinctly labeled, allowing for quick recognition of the candidate's experiences, skills, education, and additional qualifications. This clear separation helps potential employers quickly assess relevant information pertinent to the food service management role.
- Demonstrated Career Growth - Samuel's career trajectory is indicative of significant professional growth, moving from a Shift Supervisor role to an Assistant Manager position, and ultimately to a Food Service Manager. This advancement demonstrates a consistent upward movement within the food service industry, underscoring his capabilities in leadership and operations within progressively larger and more complex environments.
- Impactful Achievements - The CV highlights a series of quantifiable achievements that underscore Samuel’s impact on business operations. Examples include increasing quarterly sales by 25% and reducing waste by 25%, both of which are critical in demonstrating his ability to not only manage teams effectively but also significantly enhance business performance and operational efficiency.
Shift Manager in Hospitality
- Structured Presentation and Clarity - The CV is organized in a clear, easy-to-follow manner with well-defined sections, making key information like experience, education, and achievements readily accessible. The use of bullet points under each job position enhances readability and ensures concise delivery of noteworthy accomplishments.
- Progressive Career Trajectory - Ethan demonstrates steady career progression from a Bartender role to a Hospitality Supervisor, indicating both growth in responsibilities and trust within the industry. Each role has built upon the previous, showcasing a coherent advancement and increasing scope in management and leadership positions.
- Emphasis on Soft Skills and Leadership Qualities - The CV effectively highlights Ethan's strong leadership and interpersonal skills through examples of managing teams, leading training sessions, and developing customer engagement strategies. His demonstrated ability to drive team success underlines his capabilities as a hospitality leader.
Shift Manager in Healthcare
- Clear and Structured Presentation - Emily's CV is well-organized, with each section clearly delineated and content presented concisely. The systematic structure, from the summary to the education, provides a coherent flow that makes it easy for the reader to follow her career journey and understand her qualifications at a glance.
- Progressive Career Trajectory - Emily's career path shows a consistent upward movement within the logistics and warehouse management field. Starting as a Logistics Coordinator and advancing to Warehouse Supervisor and then to Operations Manager, her promotions reflect increasing responsibilities and leadership roles, showcasing her growth and adaptability within the industry.
- Achievements with Significant Business Impact - Her accomplishments are not only quantified but also contextualized to highlight their business relevance. For instance, a 30% reduction in logistics costs and improvements in operational efficiency directly contribute to a company's bottom line, underscoring her ability to drive valuable changes that enhance profitability and service delivery.
Shift Manager in Customer Service
- Strong Career Progression and Leadership - Samuel's CV highlights a clear growth trajectory within the logistics and warehouse management sector, moving from Warehouse Supervisor at Tesco to Warehouse Manager at DHL, demonstrating his capability in taking on greater responsibilities and leading larger teams with commendable outcomes.
- Industry-Specific Methodologies and Tools - This CV emphasizes Samuel's proficiency with Warehouse Management Systems (WMS) and his ability to implement advanced systems to improve efficiency and accuracy, which is crucial in optimizing warehouse operations and fulfilling business demands effectively.
- Impactful Achievements and Business Relevance - Throughout his roles, Samuel has consistently delivered significant improvements, such as reducing operational costs by 18% at DHL and enhancing productivity by 25% at Amazon. These achievements underline his capability to impact the company's bottom line, increase customer satisfaction, and maintain a high safety standard in operations.
Shift Manager in Warehouse Operations
- Structured Presentation and Clarity - The CV is well-organized, leveraging a clear structure with distinct sections for experience, education, skills, and achievements. This logical flow ensures the reader can easily follow Samuel's professional journey, quickly identifying key skills and achievements relevant to the role of a Warehouse Shift Manager.
- Consistent Career Progression in Logistics - Samuel's career trajectory shows steady growth in the field of logistics and warehouse operations. Starting as a Warehouse Supervisor and advancing to a managerial role at a major company like Amazon UK indicates strong performance and trustworthy leadership skills, embraced over time through increasing responsibilities.
- Implementation of Cutting-Edge Tools - The CV highlights Samuel’s ability to improve warehouse efficiency through the deployment of advanced management systems. Specifically, the implementation of a new warehouse management system led to a 30% increase in order processing speed, signifying his adeptness in leveraging technological advancements for operational success.
Shift Manager in E-commerce
- Career Trajectory and Growth - Grace Bailey's CV clearly illustrates a progressive career path, moving from a Production Manager at Invacare to an Operations Manager at Philips Healthcare and finally, to a Production Supervisor at Smith & Nephew. Each role demonstrates increasing responsibilities and achievements, reflecting significant growth in leadership and influence within the manufacturing sector.
- Industry-Specific Methodologies - The CV showcases a deep familiarity with industry-specific tools and methodologies such as Lean Manufacturing, Kaizen, and Six Sigma. These elements highlight Grace's technical depth and her capability of using structured approaches to drive efficiency and quality improvements, which are crucial in manufacturing environments.
- Achievements and Business Impact - Grace's achievements go beyond mere numbers, as they emphasize critical business impacts, such as cost reductions and process efficiencies. For example, increasing production efficiency by 20% and reducing raw material costs by 20% at different companies shows a direct positive impact on profitability and operational sustainability, ultimately contributing to broader company goals.
Shift Manager in Pharmaceutical Industry
- Clear Organizational Structure - This CV is expertly organized with distinct sections such as experience, education, skills, and achievements. Each section is clearly demarcated and logically sequenced, starting with a succinct summary that sets the tone for the rest of the document. The bullet points under each job title concisely highlight key achievements and responsibilities, making it easy for any reader to quickly extract critical information.
- Strong Career Progression - Alfie Edwards' career trajectory is noteworthy, showcasing consistent growth and increased responsibility across reputable organizations like Johnson Controls, Siemens, and AstraZeneca. Over the span of eight years, Alfie moved from a Maintenance Engineer to a Shift Manager, reflecting significant professional development and adaptability in the field of engineering and maintenance.
- Technical Expertise with Industry-Specific Tools - The CV mentions specific technical competencies such as building management systems (BMS), electrical and mechanical engineering, and proficiency in preventive maintenance (PPM) scheduling. These skills are crucial within the engineering and facilities management industry and demonstrate Alfie's depth of technical knowledge, which aligns perfectly with the shift manager role focused on engineering and maintenance expertise.
Shift Manager in Call Centre
- Clear Career Progression in Sales Leadership - The CV effectively illustrates James's career trajectory through positions of increasing responsibility, from Sales Executive to Sales Team Manager. This upward movement demonstrates his growth and ability to excel in sales leadership roles, emphasizing his capacity to take on larger teams and drive substantial revenue increases.
- Emphasis on Data-Driven Strategies and Outcomes - What sets this CV apart is its focus on data utilization and strategy formulation. James has implemented data-driven strategies to enhance sales effectiveness and customer retention, underscoring his technical depth in CRM and analytics. These methodologies are crucial for optimizing sales processes and achieving measurable outcomes in the sales industry.
- Robust Achievements with Strategic Business Impact - James's achievements are not just numerically impressive but also strategically significant. Increasing sales by 25%, improving customer retention by 30%, and boosting average order value through cross-selling initiatives indicates a profound understanding of both sales strategy and customer relationship management, ensuring long-term business growth.
Shift Manager in Fast Food
- Strategic Leadership and Operational Efficiency - Jack Taylor’s CV highlights a strategic leadership style, particularly in managing teams and boosting operational efficiency. Examples such as improving operational output by 15% and enhancing customer satisfaction scores showcase his effectiveness in team management and operational strategy execution.
- Demonstrated Achievements with Quantitative Impact - The CV demonstrates several instances where Jack has made a significant quantitative impact, such as reducing service errors by 30% and saving £30,000 annually through waste reduction. This focus on metrics underscores his ability to drive tangible improvements in a business context.
- Diverse Industry Experience and Continuous Professional Development - The progression from a Food Service Supervisor to a Food and Beverage Venue Manager shows a structured career trajectory with increased responsibilities. The inclusion of advanced certifications and ongoing courses indicates notable professional development and a dedication to staying updated in the hospitality sector.
Shift Manager in Hotel Management
- Structured and Comprehensive Presentation - The CV is well-organized with clear sections like experience, education, skills, and achievements. This structure enhances readability and helps in quickly identifying key information pertinent to the role of a Shift Manager.
- Proven Leadership and Growth - Archie's career trajectory is marked by progressive responsibility, moving from a Front of House Team Member to an Assistant Manager, demonstrating a clear ascension in leadership roles within the hospitality industry.
- Emphasis on Operational Efficiency and Impact - Unique to this CV are the detailed descriptions of implemented systems and processes that enhance operational efficiency, such as a stock management system reducing waste by 15%, highlighting a practical and impactful approach to business operations.
Shift Manager in Casino Operations
- Clear and Structured Content Presentation - The CV stands out due to its impeccable organization and conciseness. Each section is clearly delineated, making it easy to navigate through Henry White's professional journey. Bullet points succinctly outline key responsibilities and achievements, enabling quick comprehension of his capabilities and impact in each role.
- Impressive Career Trajectory - Henry White showcases a progressive career path within the casino industry, demonstrating a clear trajectory from a Dealer to a Casino Pit Boss. His promotions highlight his growth in expertise and leadership capabilities, moving from handling individual tables to overseeing entire gaming operations, reflecting a commendable rise in responsibility and influence.
- Impactful Achievements with Business Relevance - The CV effectively communicates the impact of Henry's achievements beyond mere statistics. For instance, revenue growth through strategic player engagement and efficient table management exemplifies how his initiatives directly contributed to enhancing the casino's profitability and customer satisfaction, offering tangible business success stories.
Shift Manager in Security Services
- Clear and Structured Presentation - The CV is well-organized, with distinct sections that clearly delineate Sienna West's extensive experience, education, and skills. The structure allows for an easy flow of information, making it straightforward to understand her career achievements and qualifications. Bullet points are effectively used to summarize her responsibilities and accomplishments concisely, ensuring that each role's key contributions are immediately apparent.
- Significant Career Progression - Sienna’s career trajectory illustrates considerable growth and a focused progression within the security industry. She advanced from a Security Officer to significant leadership roles such as Security Team Leader and Safety & Security Manager, demonstrating not only her dedication but also her increasing influence and responsibility in ensuring public safety and enhancing guest experience.
- Impactful Achievements - The CV highlights achievements that reflect a deep business impact, such as a 15% increase in guest satisfaction and a 40% reduction in staff turnover. These metrics are not merely numbers; they showcase her strategic implementation of systems and training that have led to improved operational efficiency, a safe and compliant environment, and a positive workplace culture.
Shift Manager in IT Support
- Structured Career Growth - Max Wright's CV elegantly traces a clear trajectory of career advancement within the IT industry. The transitions from IT Systems Analyst to IT Project Manager and then to Senior IT Manager reflect a deliberate and successful climb up the professional ladder, indicative of his dedication and ambition.
- Soft Skills Emphasis - The CV underscores Wright's commitment to collaborative team building and stakeholder engagement. His passion for creating a team-oriented environment and enhancing project delivery ensures that his leadership style fosters communication and cooperation, essential for success in IT management.
- Technical Prowess and Industry-Specific Expertise - The detailed list of technical skills, including network systems management and agile methodologies, highlights Wright's comprehensive understanding of crucial IT tools and techniques. His certifications in ScrumMaster and ITIL further reinforce his proficiency in industry best practices and standards.
Shift Manager in Waste Management
- Structured and Comprehensive Content Presentation - The CV is well-organized and concise, starting with a clear header and summary that encapsulate Ruby Gibson's experience and expertise in the waste management sector. Each section, including experience, education, skills, and achievements, is distinctly laid out and easy to follow, allowing hiring managers to quickly grasp the candidate's qualifications and career trajectory.
- Career Progression and Industry Expertise - Ruby Gibson's career trajectory showcases a focused progression within the waste management and environmental sectors, highlighting natural growth from a Venue Operations Assistant to a Waste Management Specialist. This path demonstrates not only expertise in industry-specific practices but also an increasing scope of responsibilities and leadership roles.
- Noteworthy Achievements with Measurable Impact - The CV emphasizes achievements that not only present impressive numbers but also highlight business relevance and impact. Examples include a 30% increase in recycling rates and a 98% compliance rate with environmental legislation, showcasing Ruby's ability to implement successful strategies that drive meaningful and sustainable results.
Shift Manager in Construction
- Clear and Structured Content Presentation - The CV is well-organized, beginning with a succinct summary that effectively encapsulates the candidate's core skills and experience. The document is easy to navigate, with distinct sections for experience, education, achievements, and skills, ensuring that the reader can quickly identify key information.
- Demonstrated Career Growth and Diverse Experience - Rosie’s career trajectory shows a clear progression from a Junior Engineer to a Shift Manager, highlighting increasing levels of responsibility and expertise. This progression, alongside her experience in different companies and projects, underscores her adaptability and dedication to professional development within the tunneling industry.
- Strong Emphasis on Industry-Specific Skills and Achievements - The CV effectively integrates industry-specific elements, such as TBM operation, excavation parameter monitoring, and implementation of H&S standards. Examples of measurable achievements, like reducing incident rates by 25% and improving productivity by 30%, demonstrate the significant business impact of her technical and managerial skills.
How complex should the format of your shift manager CV be?
Perhaps, you decided to use a fancy font and plenty of colours to ensure your shift manager CV stands out amongst the pile of other candidate profiles. Alas - this may confuse recruiters. By keeping your format simple and organising your information coherently, you'll ultimately make a better impression. What matters most is your experience, while your CV format should act as complementary thing by:
- Presenting the information in a reverse chronological order with the most recent of your jobs first. This is done so that your career history stays organised and is aligned to the role;
- Making it easy for recruiters to get in touch with you by including your contact details in the CV header. Regarding the design of your CV header, include plenty of white space and icons to draw attention to your information. If you're applying for roles in the UK, don't include a photo, as this is considered a bad practice;
- Organising your most important CV sections with consistent colours, plenty of white space, and appropriate margins (2.54 cm). Remember that your CV design should always aim at legibility and to spotlight your key information;
- Writing no more than two pages of your relevant experience. For candidates who are just starting out in the field, we recommend to have an one-page CV.
One more thing about your CV format - you may be worried if your double column CV is Applicant Tracker System (ATS) complaint. In our recent study, we discovered that both single and double-column CVs are ATS-friendly . Most ATSes out there can also read all serif and sans serif fonts. We suggest you go with modern, yet simple, fonts (e.g. Rubik, Lato, Raleway) instead of the classic Times New Roman. You'll want your application to stand out, and many candidates still go for the classics. Finally, you'll have to export your CV. If you're wondering if you should select Doc or PDF, we always advise going with PDF. Your CV in PDF will stay intact and opens easily on every OS, including Mac OS.
PRO TIP
Use bold or italics sparingly to draw attention to key points, such as job titles, company names, or significant achievements. Overusing these formatting options can dilute their impact.
The top sections on a shift manager CV
- Summary of leadership experience to showcase managerial skills.
- Employment history with team management roles highlights practical experience.
- Achievements as a shift manager demonstrate successful outcomes.
- Relevant qualifications in management or business show formal knowledge.
- Key skills section focused on communication, scheduling and problem-solving.
What recruiters value on your CV:
- Highlight your leadership experience by detailing previous roles where you managed teams, coordinated shifts, and made critical operational decisions, indicating a successful track record of overseeing staff performance and shift scheduling.
- Emphasise your organisational skills, showcasing how you have effectively organised employee work schedules, managed inventory, and ensured compliance with health and safety regulations.
- Demonstrate your ability to handle conflict resolution and maintain high customer service standards by providing examples where you diffused tense situations or improved customer experience during previous shifts.
- Showcase your financial acumen by mentioning any experience you have with budget management, cash handling, and reporting, which are crucial for maintaining the profitability of the business during your shifts.
- Include any relevant certifications or training, such as in first aid or food safety, which are applicable to the shift manager role and can reinforce your commitment to maintaining a safe and compliant work environment.
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Making a good first impression with your shift manager CV header
Your typical CV header consists of Your typical CV header consists of contact details and a headline. Make sure to list your professional phone number, email address, and a link to your professional portfolio (or, alternatively, your LinkedIn profile). When writing your CV headline , ensure it's:
- tailored to the job you're applying for;
- highlights your unique value as a professional;
- concise, yet matches relevant job ad keywords.
You can, for examples, list your current job title or a particular skill as part of your headline. Now, if you decide on including your photo in your CV header, ensure it's a professional one, rather than one from your graduation or night out. You may happen to have plenty more questions on how to make best the use of your CV headline. We'll help you with some real-world examples, below.
Examples of good CV headlines for shift manager:
- Shift Manager | Effective Team Leadership | Inventory Management | NEBOSH Certified | 5+ Years Experience
- Senior Shift Supervisor | Continuous Improvement Focus | Staff Training | IOSH Qualified | 10 Years Expertise
- Assistant Shift Manager | Customer Service Excellence | Schedule Coordination | Lean Six Sigma | 3 Years Progressive Roles
- Shift Team Lead | Operational Efficiency | Quality Control | Health & Safety Compliance | BSc Management | 8 Years
- Night Shift Coordinator | Resource Allocation | Problem Resolution | Advanced First Aider | Rising Management Talent | 4 Years
- Shift Operations Manager | Process Optimisation | Staff Motivation Strategies | MBA Holder | 12+ Years Industry Leadership
Choosing your opening statement: a shift manager CV summary or objective
At the top one third of your CV, you have the chance to make a more personable impression on recruiters by selecting between:
- Summary - or those three to five sentences that you use to show your greatest achievements. Use the CV summary if you happen to have plenty of relevant experience and wish to highlight your greatest successes;
- Objective - provides you with up to five sentences to state your professional aims and mission in the company you're applying for
CV summaries for a shift manager job:
- Accomplished Shift Manager with over 5 years of experience in the fast-paced retail sector, adept at inventory management and employee supervision. Successfully boosted store performance through strategic staffing and effective communication, achieving a 20% increase in sales within a single fiscal quarter.
- Dynamic Shift Manager with a 6-year track record in the bustling restaurant industry, known for exemplary customer service and employee training skills. Orchestrated a seamless revamp of customer service protocol that elevated customer satisfaction ratings by 15%.
- Former IT Specialist aiming to leverage a decade of meticulous organisational and analytical expertise into a thriving career as a Shift Manager in the manufacturing sector. Proven track record of project management and enhancing operational efficiency by 30% in the tech industry.
- Dedicated educator transitioning to a Shift Manager career, bringing forth strong interpersonal abilities and 8 years of experience in conflict resolution and team leadership. Recipient of the ‘Most Inspirational Teacher’ award for two consecutive years, indicating strong potential for motivational management.
- Eager to embark on a management career, bringing forth a strong commitment to operational excellence and a desire to apply my leadership potential effectively. Motivated by a recent degree in Business Administration and enthusiasm for leading teams to meet ambitious performance goals.
- Aspiring to a Shift Manager role with a focus on developing key leadership skills and contributing to the success of a high-energy retail environment. Keen to apply recent training in business management and imbued with a passion for driving team productivity and customer satisfaction.
The best formula for your shift manager CV experience section
The CV experience section is the space where many candidates go wrong by merely listing their work history and duties. Don't do that. Instead, use the job description to better understand what matters most for the role and integrate these keywords across your CV. Thus, you should focus on:
- showcasing your accomplishments to hint that you're results-oriented;
- highlighting your skill set by integrating job keywords, technologies, and transferrable skills in your experience bullets;
- listing your roles in reverse chronological order, starting with the latest and most senior, to hint at how you have grown your career;
- featuring metrics, in the form of percentage, numbers, etc. to make your success more tangible.
When writing each experience bullet, start with a strong, actionable verb, then follow it up with a skill, accomplishment, or metric. Use these professional examples to perfect your CV experience section:
Best practices for your CV's work experience section
- Led a team of 15+ waitstaff and kitchen personnel, ensuring high standards of customer service and food quality were maintained during busy shifts.
- Managed shift scheduling and rotas, enabling efficient staff allocation that resulted in a 20% decrease in overtime costs.
- Implemented new inventory management techniques which reduced waste by 25% and improved profitability.
- Conducted daily pre-shift meetings to communicate targets, promotions, and any changes in menu or company policies to ensure staff were well-informed and prepared.
- Resolved customer complaints with diplomacy and professionalism, leading to an increase in repeat customer rate by 15%.
- Trained and mentored new employees on shift procedures, company values, and service standards, increasing overall team performance and reducing staff turnover.
- Monitored compliance with health and safety regulations, ensuring the shift operation adhered to legal and company standards to maintain a safe environment for both staff and patrons.
- Utilised point-of-sale (POS) systems to efficiently manage transactions and generate reports, aiding in the accurate forecasting of stock and staffing needs.
- Collaborated with the management team to develop promotional strategies and special events that boosted sales figures by 10% during typically slow periods.
Shift Manager
Shift Leader
McDonald's
01/2019-12/2021
- Supervised a mid-sized team of 20 staff ensuring compliance with company policies, resulting in a 15% reduction in staff turnover.
- Implemented a new inventory management system that increased inventory accuracy by 25% and reduced waste.
- Negotiated with suppliers to secure volume discounts, decreasing operational costs by 10%.
Shift Management Experience
Shift Supervisor
Starbucks
06/2016-06/2018
- Orchestrated the daily operations of a busy Starbucks outlet, driving a consistent 5% month-on-month increase in customer satisfaction scores.
- Developed a staff scheduling system to optimise coverage during peak hours, leading to a 20% improvement in service efficiency.
- Led a team in a cultural change initiative, fostering a more proactive customer service ethos.
Leadership Role as Shift Manager
Evening Shift Manager
Burger King
03/2013-05/2015
- Boosted overall team performance at Burger King by initiating a comprehensive employee training program that led to a 30% increase in upsell transactions.
- Cultivated a collaborative environment that reduced staff grievances by 40%.
- Strategically adjusted shift patterns in response to sales analytics, aligning with demand forecasts.
Shift Coordinator Role
Shift Coordinator
KFC
11/2009-02/2012
- Successfully led a KFC franchise through a critical transition period, maintaining operational efficiency and high customer service standards.
- Coordinated with marketing to implement targeted promotional campaigns that boosted off-peak sales by 18%.
- Championed energy-saving measures that resulted in a 5% reduction in utility costs.
Senior Shift Supervisor Experience
Senior Shift Supervisor
Domino's Pizza
08/2012-10/2014
- Directed operations for a Domino's Pizza branch, achieving the highest regional quarterly sales growth of 12% in 2014.
- Mentored and developed junior managers, enhancing leadership capabilities across the team.
- Project managed the implementation of a new POS system leading to reduced order processing times by 35%.
Shift Management Specialist
Shift Management Specialist
Pizza Hut
07/2015-08/2017
- Revitalised guest experience protocols at Pizza Hut, increasing customer loyalty program enrolment by an impressive 50% over two years.
- Oversaw the successful introduction of a gluten-free menu option, meeting a key market demand and generating a new revenue stream.
- Leveraged data analytics to reschedule staffing, optimising resources to match customer flow and saving on labour costs by 15%.
Shift Managerial Duties
Shift Manager
Costa Coffee
02/2017-03/2019
- Directed a team at Costa Coffee that won 'Store of the Year' award through excellence in customer service and store maintenance.
- Drove a 10% increase in profitability by re-engineering workflow to improve operational efficiency.
- Engaged in productive supplier negotiations to ensure a steady supply of top-quality ingredients.
Leading Shift Operations
Shift Operations Leader
Tim Hortons
04/2022-Ongoing
- Headed a significant IT upgrade for Tim Hortons' point-of-sale systems across multiple locations, enhancing transaction speed by 40%.
- Masterminded a store refurbishment project that saw a modern design introduction, subsequently increasing footfall by 20%.
- Elevated health and safety compliance, achieving a record 100% in external audits and inspections.
Writing your CV without professional experience for your first job or when switching industries
There comes a day, when applying for a job, you happen to have no relevant experience, whatsoever. Yet, you're keen on putting your name in the hat. What should you do? Candidates who part-time experience , internships, and volunteer work.
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PRO TIP
Talk about any positive changes you helped bring about in your previous jobs, like improving a process or helping increase efficiency.
The CV skills' divide: between hard and soft skills
Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.
- Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
- Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.
Top skills for your shift manager CV:
HARD SKILLS
Inventory Management
Staff Scheduling
POS Systems Proficiency
Quality Control
Customer Service
Health and Safety Regulations
Report Preparation
Budgeting
Workforce Management
Conflict Resolution
SOFT SKILLS
Leadership
Communication
Problem-Solving
Time Management
Decision Making
Adaptability
Stress Tolerance
Teamwork
Attention to Detail
Motivational Skills
PRO TIP
If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.
Education and more professional qualifications to include in your shift manager CV
If you want to showcase to recruiters that you're further qualified for the role, ensure you've included your relevant university diplomas. Within your education section:
- Describe your degree with your university name(-s) and start-graduation dates;
- List any awards you've received, if you deem they would be impressive or are relevant to the industry;
- Include your projects and publications, if you need to further showcase how you've used your technical know-how;
- Avoid listing your A-level marks, as your potential employers care to learn more about your university background.
Apart from your higher education, ensure that you've curated your relevant certificates or courses by listing the:
- name of the certificate or course;
- name of the institution within which you received your training;
- the date(-s) when you obtained your accreditation.
In the next section, discover some of the most relevant certificates for your shift manager CV:
PRO TIP
Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.
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Key takeaways
Impressing recruiters with your experience, skill set, and values starts with your professional shift manager CV. Write concisely and always aim to answer job requirements with what you've achieved; furthermore:
- Select a simple design that complements your experience and ensures your profile is presentable;
- Include an opening statement that either spotlights your key achievements (summary) or showcases your career ambitions (objective);
- Curate your experience bullets, so that each one commences with a strong, action verb and is followed up by your skill and accomplishment;
- List your hard and soft skills all across different sections of your CV to ensure your application meets the requirements;
- Dedicate space to your relevant higher education diplomas and your certificates to show recruiters you have the necessary industry background.
