Help Desk CV Examples & Guide for 2025

One common challenge you may face in crafting your CV for a help desk position is effectively highlighting your technical skills and customer service experience in a way that stands out to employers. Our guide provides detailed strategies for showcasing your strengths and tailoring your CV to demonstrate the unique value you bring to the help desk role.

How to ensure your profile stands out with your help desk CV format

It's sort of a Catch 22. You want your help desk CV to stand out amongst a pile of candidate profiles, yet you don't want it to be too over the top that it's unreadable. Where is the perfect balance between your CV format simple, while using it to shift the focus to what matters most. That is - your expertise. When creating your help desk CV:

• list your experience in the reverse chronological order - starting with your latest roles;
• include a header with your professional contact information and - optionally - your photograph;
• organise vital and relevant CV sections - e.g. your experience, skills, summary/ objective, education - closer to the top;
• use no more than two pages to illustrate your professional expertise;
• format your information using plenty of white space and standard (2.54 cm) margins, with colours to accent key information.

Once you've completed your information, export your help desk CV in PDF, as this format is more likely to stay intact when read by the Applicant Tracker System or the ATS. A few words of advice about the ATS - or the software used to assess your profile:

• Generic fonts, e.g. Arial and Times New Roman, are ATS-compliant, yet many candidates stick with these safe choices. Ensure your CV stands out by using a more modern, and simple, fonts like Lato, Exo 2, Volkhov;
• All serif and sans-serif fonts are ATS-friendly. Avoid the likes of fancy decorative or script typography, as this may render your information to be illegible;
• Both single- and double-column formatted CVs could be assessed by the ATS;
• Integrating simple infographics, icons, and charts across your CV won't hurt your chances during the ATS assessment.

What information should you include in your help desk CV header?

The CV header is potentially the section that recruiters would refer to the most, as it should include your:

• Contact details - your professional (non-work) email address and phone number;
• Professional photograph - if you're applying hinting at the value you bring as a professional.

Many professionals often struggle with writing their help desk CV headline. That's why in the next section of this guide, we've curated examples of how you can optimise this space to pass any form of assessment.

What's the difference between a help desk CV summary and objective

Why should it matter to you?

• Your help desk CV summary is a showcasing your career ambitions and your unique value. Use the objective to answer why your potential employers should hire you based on goals and ambitions. The objective is the ideal choice for candidates who happen to have less professional experience, but still meet some of the job requirements.

Before you select which one will be more relevant to your experience, have a look at some industry-leading CV summaries and objectives.

More detailed look into your work history: best advice on writing your help desk CV experience section

The CV experience is a space not just to merely list your past roles and responsibilities. It is the CV real estate within which you could detail your greatest accomplishments and skills, while matching the job requirements. Here's what to have in your experience section:

• Prove you have what the job wants with your unique skill set and past successes;
• Start each bullet with a strong, action verb, and continue with the outcome of your responsibility;
• Use any awards, nominations, and recognitions you've received as solid proof of your skill set and expertise;
• align your experience with the role responsibilities and duties.

For more help on how to write your CV experience section, check out the next section of our guide:

Swapping your professional experience (when you have none) with skills and more

Never underestimate the importance of relevancе when it comes to your help desk CV. Even if you don't happen to have much or any standard (full-time contract) professional experience, this doesn't mean you shouldn't apply for the role. Instead of a bespoke CV experience section:

• Showcase more prominently any internships, part-time roles, and volunteer experience that are applicable to the role and have taught you job-crucial skills;
• Feature a strengths or achievements section with your transferrable skills or talents you've obtained thanks to your work or life experience;
• Write an objective statement that clearly outlines your values as a candidate and defines your career ambitions;
• List your education or certificates that match the job profile closer to the top of your CV.

The CV skills' divide: between hard and soft skills

Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.

• Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
• Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.

Education and more professional qualifications to include in your help desk CV

If you want to showcase to recruiters that you're further qualified for the role, ensure you've included your relevant university diplomas. Within your education section:

• Describe your degree with your university name(-s) and start-graduation dates;
• List any awards you've received, if you deem they would be impressive or are relevant to the industry;
• Include your projects and publications, if you need to further showcase how you've used your technical know-how;
• Avoid listing your A-level marks, as your potential employers care to learn more about your university background.

Apart from your higher education, ensure that you've curated your relevant certificates or courses by listing the:

• name of the certificate or course;
• name of the institution within which you received your training;
• the date(-s) when you obtained your accreditation.

In the next section, discover some of the most relevant certificates for your help desk CV:

Key takeaways

Write your professional help desk CV by studying and understanding what the role expectations are. You should next:

• Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
• Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
• Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
• Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
• Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.