Crafting your CV to stand out amongst the sea of hospitality professionals is a significant challenge you may be grappling with. By delving into our comprehensive guide, you'll gain access to industry-specific tips and examples that will help you refine your CV, ensuring it not only resonates with employers but also showcases your expertise effectively.
Land the job of your dreams with our bespoke guide on how to:
- Design and format your professional hospitality manager CV;
- Curate your key contact information, skills, and achievements throughout your CV sections;
- Ensure your profile stays competitive by studying other industry-leading hospitality manager CVs;
- Create a great CV even if you happen to have less professional experience, or switching fields.
When writing your hospitality manager CV, you may need plenty of insights from hiring managers. We have prepared industry-leading advice in the form of our relevant CV guides.
Resume examples for hospitality manager
Explore additional hospitality manager cv samples and guides and see what works for your level of experience or role.
By Experience
Senior Hospitality Manager
- Effective Content Structure and Clarity - The CV is neatly organized with clear headings and sections that allow easy navigation through various aspects of the candidate's experience and qualifications. Each section is concise yet comprehensive, ensuring that key information is communicated without overwhelming the reader.
- Notable Career Trajectory - The career path outlined in the CV demonstrates a clear upward trajectory, highlighting key promotions and significant industry shifts that underscore professional growth. These moves illustrate the candidate’s ability to adapt and thrive in various environments, transitioning from roles in content creation to leadership positions in digital strategy.
- Integration of Industry-Specific Tools - The CV stands out for its detailed inclusion of industry-specific tools and methodologies, such as proficiency in Tableau for data visualization and Adobe Creative Suite for content creation. This technical depth not only showcases the candidate's hands-on experience but also positions them as a subject matter expert capable of leveraging advanced tools to drive business success.
Assistant Hospitality Manager
- Clarity and Structured Presentation - Scarlett Murphy’s CV is well-organized, with clearly demarcated sections such as experience, education, skills, and achievements. Each section concisely presents relevant information, making it easy for recruiters to find the candidate's key qualifications and experience related to the hospitality management role.
- Career Growth and Industry Insight - The CV reveals a clear upward trajectory in Scarlett’s career, showcasing her progression from a Hospitality Team Leader to her current role as an Assistant Hospitality Manager. Her promotions reflect a deepening expertise and a widening scope of responsibilities, from team leadership to operations and project management, pushing industry standards in customer service and operational efficiency.
- Effective Leadership and Team Development - Scarlett’s ability to lead and develop teams is prominently highlighted through specific achievements, such as improving service efficiency and reducing employee turnover. Her skills in fostering a collaborative work environment and mentoring staff emphasize her leadership credentials, which are critical for roles focused on customer service excellence in hospitality management.
By Role
Hospitality Services Manager
- Focuses on adaptability and cross-functional experience - The CV highlights the candidate's ability to adapt to different work environments and collaborate across various departments. They have worked in diverse teams to bridge gaps between sales, marketing, and product development, which demonstrates their versatility and ability to drive cross-functional initiatives successfully. This adaptability makes them a strong candidate for roles requiring collaboration and innovation.
- Strong emphasis on leadership and soft skills - Leadership capabilities are well-documented throughout the CV, where the candidate has taken on roles that require significant influence and mentoring of team members. The narrative details situations where they have led teams through critical transitions and spearheaded internal projects, showcasing their capability to inspire and guide others through challenges.
- Showcases industry-specific technical expertise - The CV provides an impressive inventory of industry-specific tools and methodologies, underscoring deep technical knowledge. From mastering CRM software like Salesforce to employing data-driven techniques for UX improvement, the candidate sketches out a robust profile of technical adeptness necessary in competitive environments, thus enhancing their appeal to specialized roles.
Hospitality Operations Manager
- Structured with clarity and precision - The CV's layout is clean and structured, making it easy for recruiters to quickly locate key information. Key sections such as career history, skills, and education are clearly delineated, allowing for a concise presentation of the candidate's background.
- Demonstrates significant career progression - The CV reveals a clear career trajectory, with the candidate having moved from entry-level roles to senior management positions over the course of their career. This growth indicates a consistent upward trajectory that showcases an ability to take on increasing responsibilities.
- Technical expertise relevant to current industry trends - The technical skills section highlights the candidate's proficiency with industry-standard tools and methodologies such as Agile project management and the latest data analytics software, emphasizing their preparedness for modern industry challenges.
Hospitality and Events Manager
- Evident Career Progression - The CV effectively showcases Ethan Palmer's steady career growth in the hospitality and events industry. From starting as an Events Coordinator to achieving a senior management position at Hilton Hotels & Resorts, his trajectory indicates a rising level of responsibility and expertise in leading large teams and managing high-profile events.
- Quantifiable Achievements with Business Impact - A standout element of this CV is its focus on measurable results, such as increasing customer satisfaction by 20% and saving £50,000 annually through optimized labor costs. These metrics not only underline his capabilities but also highlight the significant business impact brought through his strategic interventions.
- Broad Cross-Functional Experience - Ethan's experience spans key areas like F&B operations, event management, and customer satisfaction, demonstrating his adaptability within the hospitality domain. His work highlights collaboration with sales and marketing teams, bringing forth innovative proposals and accumulating valuable experience across several facets of hotel management.
Hospitality and Catering Manager
- Strong leadership and team management abilities - Chloe Bell’s CV highlights her leadership acumen through descriptions of leading and mentoring teams across various positions. Her role as a Catering Manager at the NHS Trust emphasizes her skills in directing team efforts to improve service delivery and safety, underscoring her capacity to enhance team performance and ensure professional development.
- Significant achievements with demonstrable business impact - The CV outlines several achievements with notable business relevance, such as the implementation of strategic sourcing initiatives that resulted in substantial cost savings of £200,000 annually. These accomplishments are not only quantified but also framed in a way that clearly articulates their impact on operational efficiency and patient satisfaction.
- Commitment to continuous professional development - Chloe's commitment to advancing her skills is evident in her pursuit of specialized courses and certifications, such as the Advanced Food Safety and Hygiene Certification and courses in Contract and Suppliers Management. This ongoing professional development supports her adaptability and alignment with industry best practices in food safety and contract management.
Hospitality and Tourism Manager
- Strategic Career Progression - Sophia Brooks' CV illustrates a well-structured career trajectory with clear growth and progression in economic development and historic preservation. Starting as a Community Outreach Coordinator, she has ascended to the role of Downtown Program Manager, demonstrating a progression of responsibility and expertise in urban planning and economic strategies.
- Impactful Achievements - The accomplishments listed in the CV are not only quantitative but also qualitative, indicating a significant impact on the community and business growth. For instance, securing over £200,000 in grants and achieving a 30% increase in business engagement reveals a comprehensive ability to drive tangible economic and community benefits.
- Diverse Skillset Tailored to Urban Revitalization - The CV showcases a combination of technical and soft skills crucial for her role, such as urban planning, grant writing, and public speaking. Her expertise in data analysis and budget management underpins her capacity to oversee large-scale projects, while her passion for community engagement underscores her dedication to improving local quality of life.
Hospitality and Leisure Manager
- Structured Presentation with Effective Clarity - The CV is presented with a clear structure that makes it easy for the reader to navigate through different sections. Each section is concise and to the point, ensuring that important information stands out. This clarity aids in highlighting George Johnson's extensive experience and relevant skills efficiently.
- Strategic Career Growth in the Hospitality Sector - George Johnson's career trajectory demonstrates a progressive advancement within the hospitality industry, with clear promotions from a Sales Executive to a Senior Sales Executive, and ultimately a Sales Manager role. This progression underscores a commitment to the field and showcases his ability to take on increasing responsibilities and leadership roles successfully.
- Utilization of Industry-Specific Tools and Methodologies - The CV highlights George's proficiency with CRM software, illustrating his ability to streamline operations and improve sales tracking. His course completion in advanced hospitality sales techniques and CRM mastery further emphasize his technical depth and commitment to staying current with industry-specific tools and methodologies, which are essential for enhancing sales processes.
Hospitality and Restaurant Manager
- Structured Content and Clarity - The CV presents a well-organized structure, dividing career history and achievements into clear sections. This approach ensures easy readability and helps the employer quickly identify key areas of expertise, such as customer satisfaction improvements and financial management successes.
- Demonstrable Career Growth - Sophia’s career trajectory showcases significant upward growth, evidenced by her progression from a Leisure Club Manager to an esteemed Operations Manager within a span of 10 years. This growth signals her dedication to professional development and increasing responsibility in the hospitality industry.
- Industry-Specific Expertise - The CV highlights Sophia's adept use of industry-specific methodologies, such as procurement strategies and customer feedback systems. Her implementation of these strategies underscores her technical prowess in hospitality operations, resulting in substantial cost savings and service quality enhancements.
Hospitality and Hotel Manager
- Structured and Concise Presentation - The CV maintains clarity and order through its well-organized sections, highlighting key accomplishments and responsibilities. Each section is coherent, leveraging bullet points and succinct language to present a detailed yet to-the-point overview of the candidate's career.
- Progressive Career Trajectory - Across her career, Florence Knight has transitioned from Operations Supervisor to Hotel Manager, showcasing a clear path of upward mobility. This progression reflects both her growing expertise in hospitality management and financial oversight, as well as her capacity to handle increased responsibility over time.
- Effective Industry-Specific Practices - Florence employs advanced tools and strategies specific to the hotel industry, like CRM systems and digital inventory management, which enhance operational efficiency and guest satisfaction. Her grounding in sustainable practices further illustrates a commitment to modern, eco-friendly initiatives.
Hospitality and Guest Services Manager
- Effective Structuring and Clarity - The CV utilizes a well-organized format, breaking down information into clear sections like Summary, Experience, Skills, and Achievements. This structure allows for easy navigation, making it simple to grasp the candidate’s qualifications and relevant experiences quickly.
- Consistent Career Growth - Harry Williams’ career trajectory shows a steady progression in roles, from Guest Services Supervisor to Client Services Account Manager. This advancement highlights both his leadership abilities and his growing expertise in guest experience and operational management.
- Focus on Soft Skills and Leadership - The CV emphasizes vital soft skills such as leadership, communication, and team management. These are crucial traits for a Client Services Account Manager and are backed by tangible achievements, like leading a team to a 98% on-time delivery rate, demonstrating his effective leadership.
Hospitality and Accommodation Manager
- Concise Structure with Clearly Defined Sections - Chloe Bell's CV is exceptionally well-organized, featuring distinct sections that are clearly labeled. Each section is concise and focused, revealing key information at a glance. This structure ensures that her professional journey and accomplishments are accessible and easy to parse for employers.
- Progressive Career Trajectory in the Hospitality Sector - The CV demonstrates a clear upward trajectory in Chloe's career path, transitioning from a Talent Acquisition Specialist to a Business Development Manager. Her journey illustrates a continual growth in responsibilities and expertise within the hospitality sector, showcasing her focused career advancement and devotion to this industry.
- Application of Innovative Tools and Techniques - Throughout her roles, Chloe has utilized industry-specific tools like EconoVue for labor market analysis and Applicant Tracking Systems, indicating her capability in leveraging technology to enhance business processes. Her technical depth is reinforced by skillful implementation of CRM databases and digital marketing strategies to drive workforce development.
Hospitality and Facilities Manager
- Concise Presentation with Impactful Metrics - The CV is notably clear and structured, with sections that are well-defined and easy to navigate. The use of percentages in achievements underscores William's effectiveness in facilities management, such as a 15% reduction in operational costs and a 40% increase in recycling rates, which conveys real value to potential employers.
- Progressive Career in Facilities Management - William's career trajectory shows a steady climb, manifesting growth through positions from Facilities Coordinator to Facilities Manager. The increasing responsibility over the years demonstrates his capability to manage larger teams and projects, particularly reflected in his role in a major £2M office renovation with CBRE Group.
- Focus on Health & Safety and Sustainability - A distinctive aspect of this CV is the emphasis on Health & Safety and sustainability initiatives. William not only implements these policies but shows measurable success, such as a 30% decrease in workplace incidents and a 15% reduction in energy costs, highlighting his expertise in creating safer and more efficient environments.
Hospitality and Front Office Manager
- Detailed Career Growth - Theodore's career trajectory reveals a clear progression in responsibility and leadership within the hospitality industry from a Front Desk Agent to a Guest Services Manager. Each role showcases increased managerial duties, indicating a strong professional development and the ability to take on more complex challenges over time.
- Emphasis on Measurable Achievements - The CV stands out with specific accomplishments that have tangible impacts on business outcomes. For instance, Theodore improved guest satisfaction ratings by 30% and strategically increased hotel revenue by £150,000 through effective software implementation, reinforcing his ability to drive performance and profitability.
- Expertise in Hospitality-Specific Tools and Techniques - Demonstrating technical depth, Theodore effectively utilized industry-specific tools such as reservation and billing software to enhance operational efficiency. Initiatives like automated check-in kiosks were pivotal in reducing wait times and elevating guest experiences, highlighting his capability to innovate with technology in hospitality settings.
Hospitality and Beverage Manager
- Consistent career progression - Thomas Walker's career trajectory is marked by a clear pattern of growth and increased responsibility. From starting as a Restaurant Supervisor at Marriott Hotel Liverpool to advancing to the role of Food & Beverage Manager at Fairmont St Andrews, his promotions reflect a steady rise in leadership roles within the food and beverage industry.
- Impactful financial and operational achievements - The CV notably highlights significant business impacts, such as reducing food costs by 10% and boosting banquet sales revenue by £60,000. These figures are contextualized with strategic actions like implementing innovative dining campaigns and fine-tuning supplier negotiations, demonstrating his ability to drive financial performance effectively.
- Broad skillset with industry-specific credentials - The CV showcases both soft skills, such as leadership and communication, and industry-specific qualifications like WSET Level 2. This balance indicates a well-rounded professional who is not only capable of managing teams and ensuring guest satisfaction but also knowledgeable in the technical aspects of the food and beverage sector.
Hospitality and Housekeeping Manager
- Clear and Structured Presentation - Elsie Murray's CV is crafted with attention to detail, presenting information in a structured and concise manner. Each section is clearly delineated, making it easy for a reader to scan and locate relevant details quickly. Key accomplishments are bulleted, providing quick insights into her expertise and impact.
- Impressive Career Trajectory in Luxury Hospitality - Elsie has demonstrated significant career growth within the luxury hospitality industry, progressing from a Senior Housekeeping Supervisor to a Housekeeping Manager at prestigious hotels like The Savoy and Claridge's. Her trajectory highlights her ability to take on increasing responsibilities and lead larger teams, showing a clear advancement in her career.
- Emphasis on Soft Skills and Leadership - Elsie's CV underlines her strong leadership abilities, showcasing how she has successfully led and developed housekeeping teams. Her initiatives in training programs, staff retention, and guest satisfaction demonstrate her focus on people management and enhancing team performance, further highlighting her soft skills in leadership and mentorship.
Hospitality and Travel Manager
- Structured career progression displayed effectively - The CV neatly outlines Theodore Green's upward career trajectory from a Travel Services Specialist to a Senior Travel Coordinator, illustrating clear growth within the travel and event management industry. Each role builds on the previous, demonstrating a strategic career path that prioritizes increasing responsibilities and expertise.
- Diverse skill set with industry-specific tools - The CV effectively highlights the candidate’s strong command of industry-relevant tools and methodologies such as CVENT, project management, and data analytics. This suggests a well-equipped professional capable of leveraging technology to optimize travel strategies and event logistics, standing out as a technically skilled specialist.
- Impressive achievements with concrete business impact - Theodore’s CV sharply emphasizes the tangible impact of his achievements, such as implementing strategies that resulted in significant cost reductions and enhancing client satisfaction rates. These accomplishments are clearly metrics-driven, substantiating his ability to add substantial value to business operations through strategic cost management and vendor relations.
Hospitality and Revenue Manager
- Strategic Career Progression - Matilda Hunter’s CV outlines a robust career trajectory, reflecting steady growth from a Revenue Analyst at InterContinental Hotels Group to her current position as a Revenue Manager at Hilton Hotels. Each role showcases a clear advancement in responsibilities, from analysis and support functions to leading complex revenue strategies and managing comprehensive teams, signifying her capacity for upward mobility within the hospitality industry.
- Effective Use of Industry-Specific Tools - The CV highlights Matilda's proficiency in sophisticated revenue management systems like Opera and Delphi, as well as her implementation of dynamic pricing strategies through IDeaS. These tools are crucial for maximising profitability and refining revenue strategies, underscoring her technical acumen and capability to leverage advanced methodologies to drive success within her field.
- Quantifiable Achievements with Significant Business Impact - Throughout her roles, Matilda has demonstrated an impressive ability to generate substantial business results. Her tenure at various high-profile hotel chains is punctuated by achievements such as a 20% increase in hotel revenue and a 5% growth in market share. These accomplishments are not just numerical increments; they illustrate her strategic impact on the organisations she has been part of, reinforcing her value as a results-driven leader in revenue management.
Hospitality and Sales Manager
- Structured Career Advancement - Samuel Campbell’s CV demonstrates a clear trajectory of professional growth, with progressive roles from Sales Executive to Sales Manager. This advancement is underscored by his ability to consistently exceed targets and spearhead initiatives that drove substantial business growth at renowned organizations like The Ritz London, Hilton Hotel Group, and Marriott International.
- Comprehensive Section Integration - The CV is well-organized into easily navigable sections, such as experience, education, skills, and achievements. Each section is concisely formatted, ensuring clarity and providing a quick yet complete understanding of the candidate's capabilities and career highlights. This structure not only aids in presenting a coherent narrative but also aligns with the expectations for a Sales Manager role.
- Achievement-Driven Business Impact - The incorporation of specific achievements emphasizes the direct impact Samuel has had on organizational success. His initiatives, such as a 30% increase in sales and improved customer satisfaction scores by 25%, not only demonstrate his effectiveness but also illustrate his strategic approach to sales and client relations, proving his value beyond just numerical metrics.
Hospitality and Marketing Manager
- Strategic and Impactful Achievements - The CV highlights Sophia Brooks' accomplishments with precision, detailing the significant impacts of her strategies such as boosting revenue by 20% and increasing direct bookings by 25% through targeted initiatives. This showcases not only her effectiveness in driving business results but also her ability to enhance brand presence and customer engagement in the luxury hospitality sector.
- Comprehensive Skill Set Tailored to Luxury Marketing - Sophia's CV reflects a targeted skill set, showcasing expertise that aligns specifically with luxury and lifestyle branding. Skills in digital marketing, social media strategy, luxury brand marketing, and influencer collaborations indicate her capability to lead high-impact campaigns in her niche industry, supported further by relevant courses and certifications.
- Dynamic Career Progression in Esteemed Hospitality Brands - The career trajectory outlined in the CV demonstrates steady growth, moving from a Digital Marketing Coordinator to a Senior Marketing Manager in prominent brands like The Ritz-Carlton and Hilton. This progression underscores her leadership evolution and adaptability within the competitive and prestigious hospitality market, enhancing her credibility as an industry specialist.
Structuring your hospitality manager CV layout: four factors to keep in mind
There are plenty of best practices out there for your CV layout and design. At the end of the day, a clear format and concise CV message should be your top priority. Use your CV design to enhance separate sections, bringing them to the forefront of recruiters' attention. At the same time, you can write content that:
- Follows the reverse chronological order in the experience section by first listing your most recent jobs;
- Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
- Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
- Is no longer than two-pages. Often, the one-page format can be optimal for your hospitality manager CV.
Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.
PRO TIP
Use bold or italics sparingly to draw attention to key points, such as job titles, company names, or significant achievements. Overusing these formatting options can dilute their impact.
The top sections on a hospitality manager CV
- Personal Statement highlights your dedication to guest satisfaction, as this sets the tone for your customer-centric approach.
- Employment History showcases your progression and expertise in the hospitality industry, reflecting leadership and service skills.
- Key Skills section demonstrates your specific hospitality competencies like team management and operational efficiency.
- Educational Background is necessary to show formal training or qualifications relevant to hospitality management.
- Certifications and Training display additional hospitality-specific credentials enhancing your professional standing.
What recruiters value on your CV:
- Highlight your ability to enhance the customer experience by detailing successful initiatives you've led or participated in that improved service quality, guest satisfaction, or positive reviews in previous roles.
- Showcase your financial acumen by providing examples of effective cost-control measures you've implemented, budget management, or revenue growth strategies that positively impacted bottom lines.
- Emphasise your leadership and team management skills, mentioning specific instances where you've developed staff, managed diverse teams, or handled staffing challenges successfully.
- Include any specialised knowledge or certifications relevant to hospitality management, such as health and safety regulations, food and beverage qualifications, or hospitality-related technology systems.
- Demonstrate your flexibility and problem-solving abilities with examples of how you've quickly adapted to changing circumstances, resolved complaints, or turned challenging situations into opportunities to excel.
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How to present your contact details and job keywords in your hospitality manager CV header
Located at the top of your hospitality manager CV, the header presents recruiters with your key personal information, headline, and professional photo. When creating your CV header, include your:
- Contact details - avoid listing your work email or telephone number and, also, email addresses that sound unprofessional (e.g. koolKittyCat$3@gmail.com is definitely a big no);
- Headline - it should be relevant, concise, and specific to the role you're applying for, integrating keywords and action verbs;
- Photo - instead of including a photograph from your family reunion, select one that shows you in a more professional light. It's also good to note that in some countries (e.g. the UK and US), it's best to avoid photos on your CV as they may serve as bias.
What do other industry professionals include in their CV header? Make sure to check out the next bit of your guide to see real-life examples:
Examples of good CV headlines for hospitality manager:
- Head Chef | Culinary Innovation & Management | City & Guilds Certified | 12 Years of Leadership
- Hotel General Manager | Guest Experience & Operations | BA(Hons) Hospitality Management | 15+ Years Progressive Experience
- Events Coordinator | Corporate & Private Events Specialist | CMP Designation | Budget Management Expert | 7 Years
- Front Office Manager | Guest Satisfaction Champion | IHK Hospitality Certificate | Room Division Expertise | 10 Years
- Beverage Director | Sommelier Qualification | Mixology & Inventory Control | Upscale Dining Oversight | 8-Year Veteran
- Executive Housekeeper | Housekeeping Efficiency Expert | BICS Cleaning Cert. | Staff Training Lead | 9 Years' Tenure
Choosing your opening statement: a hospitality manager CV summary or objective
At the top one third of your CV, you have the chance to make a more personable impression on recruiters by selecting between:
- Summary - or those three to five sentences that you use to show your greatest achievements. Use the CV summary if you happen to have plenty of relevant experience and wish to highlight your greatest successes;
- Objective - provides you with up to five sentences to state your professional aims and mission in the company you're applying for
CV summaries for a hospitality manager job:
- Seasoned hospitality manager with over 10 years of experience leading high-profile luxury hotels in London, demonstrating a robust ability to boost guest satisfaction and streamline operations. Developed and executed a guest relations program that increased return guest numbers by 25% within the first year.
- Accomplished executive chef pivoting into hospitality management, bringing a unique blend of culinary expertise and business acumen to manage hotel operations. Reduced food waste by 30% and improved kitchen staff efficiency during a successful tenure at a renowned Michelin-starred restaurant in Paris.
- Dynamic professional with a decade of experience in the events industry, eager to transfer project management and customer service skills into a hospitality management role. Recognised for delivering bespoke high-end events which resulted in a 40% increase in repeat client business.
- Resourceful IT manager making a strategic move into hospitality management, eager to apply 8 years of experience in streamlining digital processes and enhancing customer digital interactions to enhance overall guest experiences at a prestigious hotel chain in Dubai.
- Aspiring hospitality manager with a fresh and enthusiastic approach, aiming to utilise a recent first-class Hons degree in hospitality management to deliver memorable guest experiences. Eager to develop strategic initiatives that align with the high standards of an esteemed hospitality institution.
- Driven individual with nascent professional experience, avid to embark on a hospitality management career. Keen to apply knowledge from a Bachelor of International Hospitality Management and passion for the service industry to exceed guest expectations and drive business success.
Narrating the details of your hospitality manager CV experience section
Perhaps you've heard it time and time again, but, how you present your experience is what matters the most. Your CV experience section - that details your work history alongside your accomplishments - is the space to spotlight your unqiue expertise and talents. So, avoid solely listing your responsibilities, but instead:
- adverts' keywords and integrate those in your experience section;
- Use your CV to detail how you've been promoted in the past by including experience in the reverse chronological order.
Before you start writing your hospitality manager CV experience section, dive into some industry-leading examples on how to structure your bullets.
Best practices for your CV's work experience section
- Developed and executed operational procedures that enhanced guest satisfaction scores by 20%, showcasing strong leadership and commitment to service excellence.
- Managed a team of 30+ staff, conducting regular training sessions to ensure compliance with company standards and continuous professional development.
- Implemented cost-control measures that led to a 15% reduction in operational expenses while maintaining high-quality guest services, demonstrating fiscal responsibility.
- Orchestrated several successful events, including conferences and weddings, that increased hotel revenue by 25%, showcasing excellent event management skills.
- Liaised effectively with housekeeping, maintenance, and front office departments to ensure seamless guest experiences, reflecting strong interdepartmental communication.
- Introduced a customer feedback system that improved the resolution of complaints by 30%, highlighting a focus on customer service and operational responsiveness.
- Negotiated contracts with suppliers, reducing food and beverage costs by 10% without sacrificing quality, indicating strong negotiating and supplier relationship management.
- Championed a sustainability initiative that reduced the hotel's carbon footprint by 18%, highlighting a commitment to environmental responsibility and innovation.
- Maintained high levels of staff retention through motivational leadership and by fostering a supportive work environment, resulting in a 90% employee satisfaction rate.
Work Experience
Senior Hospitality Operations Manager
Marriott International
03/2019-Ongoing
- Orchestrated a comprehensive revamp of guest service protocols, enhancing customer satisfaction scores by 20% within the first year.
- Led a team of 50+ employees, emphasizing professional development and improved staff retention rates by 25%.
- Spearheaded the implementation of a dynamic pricing strategy that increased year-over-year revenue by 18%, despite market fluctuations.
Work Experience
Hospitality Services Manager
Hilton Hotels & Resorts
06/2017-02/2019
- Collaborated with cross-functional teams to launch a successful loyalty program, contributing to a 15% increase in repeat business.
- Managed budgets and financial plans, reducing costs by 10% while maintaining quality and guest experience standards.
- Initiated and maintained strategic partnerships with local vendors, improving the quality of services and reducing supply costs by 12%.
Work Experience
Hospitality Management Professional
Hyatt Regency
01/2015-05/2017
- Developed and executed marketing campaigns targeting niche segments that elevated occupancy rates by 8% year-over-year.
- Transformed F&B service operations, achieving a 95% guest satisfaction rating and a 14% increase in F&B revenue.
- Enhanced the efficiency of the housekeeping department by introducing innovative scheduling software, reducing labor costs by 9%.
Work Experience
Assistant Hospitality Manager
The Ritz-Carlton Hotel Company
04/2012-12/2014
- Negotiated high-value contracts for events and accommodations, driving a 22% increase in overall event revenue.
- Conducted rigorous staff training for emergency response procedures, which was instrumental during two critical incidents, ensuring guest safety.
- Implemented a waste reduction program in the property, contributing to environmental sustainability and saving 5% in operational costs.
Work Experience
Hospitality Operations Coordinator
InterContinental Hotels Group
08/2009-03/2012
- Optimized resource allocation and scheduling, which led to a more streamlined operation and 10% reduction in overtime expenditures.
- Introduced a new inventory control system to track supplies and amenities usage, resulting in a decrease in inventory shrinkage by 6%.
- Coordinated and executed a successful series of cultural events that increased off-peak season bookings by 15%.
What to add in your hospitality manager CV experience section with no professional experience
If you don't have the standard nine-to-five professional experience, yet are still keen on applying for the job, here's what you can do:
- List any internships, part-time roles, volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
- Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
- Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
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PRO TIP
If applicable, briefly mention a situation where things didn’t go as planned and what you learned from it, demonstrating your ability to learn and adapt.
The CV skills' divide: between hard and soft skills
Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.
- Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
- Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.
Top skills for your hospitality manager CV:
HARD SKILLS
Hospitality Management
Customer Service
Budgeting and Finance
Food and Beverage Knowledge
Event Planning and Coordination
Resource Allocation
Marketing and Promotions
Health and Safety Regulations
Quality Control
Inventory Management
SOFT SKILLS
Leadership
Effective Communication
Problem-Solving
Attention to Detail
Multitasking
Adaptability
Decision Making
Teamwork
Customer-Oriented Approach
Stress Management
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
CV education and certificates: your academic background as proof of your skill set
A common misconception about your hospitality manager CV education is that you only need it, if you have less professional experience. That is completely false. The CV education section serves to back up your technical (and sometimes personal) capabilities, fill in gaps in your work history, and show you have the initial industry background and know-how. When creating your education section:
- List your degrees in the reverse chronological order, starting with the most recent (and relevant) ones first;
- Include your degree and university names, start and graduation dates. It's optional to also denote you received a "First-Class Honours" for diplomas that are more relevant to the role;
- Curate your relevant university coursework, projects, or thesis work if you happen to have less professional expertise and need to integrate more job keywords and skills.
Your professional qualifications don't need to stop at your academic background. It's advisable to also select up to three of your most noteworthy (and relevant) industry certificates and feature them in a dedicated section. Once more, include the certificate name, the institution that issued it out, and the date you obtained it on. You could feature both hard skills and soft skills certificates, as in the examples below:
PRO TIP
Use mini case studies or success stories in your CV to demonstrate how your skills have positively impacted previous roles or projects.
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Key takeaways
Impressing recruiters with your experience, skill set, and values starts with your professional hospitality manager CV. Write concisely and always aim to answer job requirements with what you've achieved; furthermore:
- Select a simple design that complements your experience and ensures your profile is presentable;
- Include an opening statement that either spotlights your key achievements (summary) or showcases your career ambitions (objective);
- Curate your experience bullets, so that each one commences with a strong, action verb and is followed up by your skill and accomplishment;
- List your hard and soft skills all across different sections of your CV to ensure your application meets the requirements;
- Dedicate space to your relevant higher education diplomas and your certificates to show recruiters you have the necessary industry background.
