When you start applying for jobs, you quickly realise that including a cover letter with your CV is a excellent way to stand out. But what should your cover letter focus on?
Should it emphasise your key achievements or simply list your responsibilities? And how can you effectively demonstrate that you're the ideal fit for the role?
One of the most common mistakes candidates make is either underselling themselves or overstating their experience.
In this guide, you’ll learn how to craft a compelling cover letter by showcasing your most significant professional achievement and telling the story behind it.
Customer Service Manager cover letter example
Noah Jones
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+44 1234 567890
help@enhancv.com
- Highlight specific achievements and quantifiable results, such as the 25% reduction in order processing times, to demonstrate your impact and competence in inventory management.
- Mention industry-specific experience, like logistics coordination and compliance with aviation regulations, to show a strong understanding relevant to the sector.
- Express enthusiasm and alignment with the company's mission or values to establish a personal connection and demonstrate genuine interest in the role.
- Emphasize skills that are critical for the role such as operational efficiency and customer service excellence, showcasing how these are essential to achieving the company’s goals.
Importance of cover letters in the United Kingdom
A well-crafted cover letter can significantly strengthen your job application by emphasising why you’re an ideal fit.
Here are some reasons why it matters:
- Personalisation: Employers expect your cover letter to demonstrate how your skills and experience align with the company’s needs and/or values.
- Addresses what is omitted from your CV: If your career path includes gaps or changes, your cover letter is the best place to address these positively and explain their relevance.
- Opportunity to stand out: Many applicants have similar qualifications, so a tailored cover letter can show your unique attributes and experience.
What UK employers expect from a cover letter
When writing your cover letter for a UK employer, it’s important to keep several things in mind. First, you need to conduct a thorough research, which includes reading up on the company’s website, recent news, and their presence on social media. Understanding the company’s latest achievements and its overall mission will allow you to tailor your letter to their specific needs.
Next, focus on the company’s core values. Whether they value teamwork, innovation, or community involvement, highlighting how your own experience aligns with these principles is essential.
Finally, don’t forget to match your skills to the job’s requirements. Study the job description carefully and pick out the most important qualifications or competencies. Then, provide evidence of how you meet those criteria with concrete examples from your past work experience.
How to format a customer service manager cover letter
Before diving into the content, the structure of your cover letter should include the following elements:
- Your address and contact details
- The employer’s name and address
- Date
- Salutation or greeting
- Opening or introductory paragraph
- Middle or body paragraphs
- Closing paragraph
- Sign-off and signature
When it comes to the best font choice, consider modern options like Lato, Rubik, Raleway, Volkhov, Chivo, or Bitter as alternatives to Arial or Times New Roman.
Your cover letter should be single-spaced, with approximately 1-inch (2.5 cm) margins all around (our templates are set up automatically with this spacing in mind).
Ensure your CV and cover letter use the same font for consistency, and always send them as a PDF to prevent edits and maintian formatting.
Lastly, while Applicant Tracking Systems (ATS—the software used to match your application to set requirements) won't read your cover letter, recruiters certainly will, so make sure it stands out.
How to write your customer service manager cover letter salutation
Imagine you're a hiring manager reading through countless cover letters—which would catch your attention: being addressed directly by name, or reading 'Dear Sir or Madam'?
The first option shows you've made the effort to learn about the company and the role.
To find the hiring manager's name, try LinkedIn, check the company's website, or even reach out to the organisation on social media.
How to write your customer service manager cover letter intro
While your cover letter should remain professional, adding a touch of personality or humour can make you stand out.
Hiring managers sift through countless applications, day in and day out. Anything unique or personable that grabs their attention could give you a competitive edge.
But do your homework first to ensure a dash of creativity would be appropriate and suitable to the company culture.
How to write your customer service manager cover letter body
Your cover letter body is the most spacious and vital part of this document—it highlights your true value and the impact you can bring as a candidate.
Remember, your cover letter serves a different purpose to your CV. Here, you need to show your skills in context by telling the story of one significant achievement, hinting at how you’ll help your future employer achieve their goals.
So, when writing your cover letter body:
- Use concrete achievements to demonstrate your personality and impact.
- Support your achievements with quantifiable data and metrics.
- Tell the story of a successful project you’ve worked on and explain how you contributed to the outcome.
- Highlight both hard and soft skills to make your story more engaging.
- Focus on skills that are most relevant to the role and align with the company’s needs.
How to write a closing paragraph
Looking to leave a lasting impression with your cover letter closing?
Then, you should certainly end with a promise—one that outlines what you aim to achieve in the role. Ensure your goals are realistic and align with the company’s needs.
You might also include a call to action, enquiring when you can expect to hear back and what the next steps in the hiring process will be.
Conclusion
Your cover letter is an opportunity to showcase your personality and skills to potential employers. Start by addressing the hiring manager by name and tailoring your content to reflect the role’s requirements.
Include a specific example of your greatest achievement to illustrate your suitability for the position, while also expressing your enthusiasm for the company. Remember to format your letter professionally, ensuring it aligns seamlessly with your CV.
