Install, upgrade and maintain all Microsoft Office from 2003 to 2013 and Office365
Setup and troubleshoot MS outlook emails and internet
Reset, unlock, disable user accounts on Active directory
Add machines on Active Directory and join to domain
Utilized the latest research, threat intelligence, high-impact training, awareness and advisory solutions to assist our clients to manage their Information Security, IT Governance.
Test and implement security countermeasure to protect the confidentiality, integrity, and availability of data
Call logging systems Remedy, ARS, Remedy ITSM and Service Now (SNOW)
Managing and maintaining off desktops and laptops from Windows XP//7/8
Installation and Support of Multifunction Printers (network printer), local Printers, scanners and faxes
To provide technical support; answering support queries offsite, phone or via email.
Work on LAN and VOIP network,3G, ADSL, wireless AP’s
Install, upgrade, maintain, support Citrix and SAP
Also responsible for reviewing service desk tickets, documenting support and diagnostic activities, escalating problems as required, and accurately and effectively resolving and closing assigned tickets in accordance with SLA requirements.
Remote Desktop support
Mobile device support,
Troubleshooting and problem solving of all desktop and laptop related problems
Liaison with 3rd party vendors, work according to SLA
Exchange server mailbox maintenance including archiving mailboxes
Create new users accounts and disabling expired accounts on Active directory
Assist in technical upgrading and maintaining of entire desktop systems
Support both hardware and software issues
Identify and repair hardware and network connectivity issues
Support users in the use of computer equipment by providing necessary training and advice.
Escalate more complex service issues to the relevant IT personnel.
Collect information to analyse and evaluate existing or proposed systems for software and hardware researc