Review ServiceNow ticketing system on a daily basis to ensure tickets are closed in a timely manner
Project lead to roll out Windows XP to Windows 7 migration. Migrate over 250 desktops and laptops within 2 weeks with limited resources.
First point of contact for any mobile device related inquiries such as hardware/software support, deployments, billing, plan changes, travel packs, orders, and warranties working directly with third party vendors.
Forecast, purchase, and manage all IT assets throughout seven GroupM division ensuring inventories are up to date, accounted for, and no shortage of equipment.
Migrate over 700 users from Office 2010 to Office 2013 plus 365