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Top Skills to Put on Customer Support Resume in 2020
Volen Vulkov
4 minute read
Here’s how to include skills for Customer Support resume
- SQL
- HTML
- Salesforce
- SAP
- MS Office
- Microsoft Office
- Jira
How to feature Customer Support resume skills
How to use SQL in your customer support resume:
In-house developed applications using Informix SQL
How to use HTML in your customer support resume:
Responsibilities
- Design and implement direct social media and email marketing campaigns.
- Identify target audience and grow our Social media and email list.
- Upgrade our social media and email templates using graphics, personalization and advanced features.
- Ensure prompt and accurate communication with clients via social media and email to minimize unsubscribes.
- Create social media and email clients database for lead generation.
- Analyze campaign performance and suggest improvements.
- Report on sales revenue generated from social media and email marketing efforts.
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
- Generate, edit, publish and share daily content (original text, images,video or HTML) that builds meaningful connections and encourages community members to take action.
- Set up and optimize company pages within each platform to increase the visibility of company’s social content.
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
- Determine client's needs and financials abilities to propose solutions that suit them.
- Promote sales through advertisements, open houses and listing services.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
- Perform comparative market analysis to estimate properties value, and display and marketing real property to possible buyers.
- Remain knowledgeable about real estate markets and best practices.
- Strong sales, negotiation and communication skills Pleasant and trustworthy.
How to use Salesforce in your customer support resume:
Participated in the Salesforce implementation for the whole ANZ market
How to use SAP in your customer support resume:
Configure Hardware – Firmware/Software
SAP – to Deliver and ship out to customer or installer
Managing stock
How to use MS Office in your customer support resume:
MS Office/O360
Exchange, Server 2003 and 2008
Microsoft XP, Vista and Windows 7/8/10
Skype For Business
Video Calling
Meridio Document Management
Secure Printing/Printer config
Remote Desktop, Remote Assistance
Engineer specific software
Clear Objectives Software
Zendesk
Cherwell Service Management
SAP Crystal reports (Training Certificate)
SCCM
Intune
Adobe Suite
Cisco Umbrella
Meeting room AV setup
Troubleshooting
Management
TeamViewer
Citrix/Citrix Receiver
Android/IOS
Raspberry Pi basics
AutoCAD/Revit
Bluebeam
CAD project management
Acconex
Processes
Backup tape Management
Security CCTV Software
Documenting
Cable Management
How to use Jira in your customer support resume:
Reported bugs, feature requests, and other issues found on the platform through Jira
How to use PowerPoint in your customer support resume:
Prepare electronic presentation using MS PowerPoint
How to describe your Customer Support resume skills
Technologies
Technologies
Technologies
Technologies
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