Top Skills to Put on Customer Support Resume in 2020

Volen Vulkov Avatar
Volen Vulkov
4 minute read

Here’s how to include skills for Customer Support resume

  • SQL
  • HTML
  • Salesforce
  • SAP
  • MS Office
  • Microsoft Office
  • Jira

How to feature Customer Support resume skills

How to use SQL in your customer support resume:

In-house developed applications using Informix SQL

How to use HTML in your customer support resume:

Responsibilities - Design and implement direct social media and email marketing campaigns. - Identify target audience and grow our Social media and email list. - Upgrade our social media and email templates using graphics, personalization and advanced features. - Ensure prompt and accurate communication with clients via social media and email to minimize unsubscribes. - Create social media and email clients database for lead generation. - Analyze campaign performance and suggest improvements. - Report on sales revenue generated from social media and email marketing efforts. - Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. - Generate, edit, publish and share daily content (original text, images,video or HTML) that builds meaningful connections and encourages community members to take action. - Set up and optimize company pages within each platform to increase the visibility of company’s social content. - Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions. - Determine client's needs and financials abilities to propose solutions that suit them. - Promote sales through advertisements, open houses and listing services. - Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing. - Perform comparative market analysis to estimate properties value, and display and marketing real property to possible buyers. - Remain knowledgeable about real estate markets and best practices. - Strong sales, negotiation and communication skills Pleasant and trustworthy.

How to use Salesforce in your customer support resume:

Participated in the Salesforce implementation for the whole ANZ market

How to use SAP in your customer support resume:

Configure Hardware – Firmware/Software
SAP – to Deliver and ship out to customer or installer
Managing stock

How to use MS Office in your customer support resume:

MS Office/O360
Exchange, Server 2003 and 2008
Microsoft XP, Vista and Windows 7/8/10
Skype For Business
Video Calling
Meridio Document Management
Secure Printing/Printer config
Remote Desktop, Remote Assistance
Engineer specific software
Clear Objectives Software
Cherwell Service Management
SAP Crystal reports (Training Certificate)
Adobe Suite
Cisco Umbrella
Meeting room AV setup
Citrix/Citrix Receiver
Raspberry Pi basics
CAD project management
Backup tape Management
Security CCTV Software
Cable Management

How to use Jira in your customer support resume:

Reported bugs, feature requests, and other issues found on the platform through Jira

How to use PowerPoint in your customer support resume:

Prepare electronic presentation using MS PowerPoint

How to describe your Customer Support resume skills

Python JavaJavaScriptCiscoITMicrosoft OfficeAdobe Premiere Pro
JiraGoogle AnalyticsAdobe AnalyticsPower BIAdobe PhotoshopAdobe AESQLSony Vegas ProMicrosoft PackageMobile Apps Q&A & Debugging
Email ManagementCalendar ManagementDocument CreationAppointment SettingReports CreationClient Care/Customer ServiceHealth Insurance ManagementShopify ManagementSalesWeb ResearchData Entry
MS OfficeEmailMailChimpPowerPoint Google DriveGoogle AnalyticsCRM
You can also take a look at how to write a propercustomer support resume.

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