"Hello, Mr. Doe, this is your customer feedback representative calling. I'd just like to take a few moments to check how satisfied you are with our latest product. So, on a scale of 1 to 10, please, rate…"
The above example demonstrates very roughly one of the most crucial dialogues that organizations should have with their customers.
And, yes, collecting feedback effectively is part of the customer management skill set you should list on your resume.
Customer manager skills are linked with ensuring the success of all interactions between the organization (or brand) and potential or current clients.
By providing customer service (with personalized attention), client managers aim to:
- foster relationships with potential clients
- create, sustain, and strengthen relationships through the customer lifecycle
- improve client satisfaction
Here’s a tip on how to showcase your client management skills on your resume: don’t just list ‘client management’ because this won’t mean anything to recruiters.
Instead, focus on demonstrating the results you’ve achieved using this soft skill.
But we’ll get more into how you can best highlight your client management skills below.
Let’s now move on to:
Why is client management important on your resume?
Customer expectations are now higher than ever before.
On-demand delivery, quicker response time, and catering to their emotional and practical sides have all become the norm in sales.
Customer decisions are also based on their whole past, present, and potential experience.
If companies can't set the right expectations from the very start of the customer relationship, they're definitely on a losing curve.
That's why it's important to include your customer management skills on your resume.
This will showcase that you've been able to increase customer loyalty throughout the whole buying journey.
As well: you're apt at turning leads into clients and improving the relationships over time.
This skill is definitely valued as it helps businesses better understand customer behavior, streamline processes, and adapt their offers.
What skills, activities and accomplishments help you highlight your customer management
Many of your skills could hint at your customer management abilities, but remember to showcase the ones that will present you in the best light and match the job description.
Here are some popular example skills you could include in your resume:
Creative thinking: within your day-to-day work, you'd be required to think on your feet and solve different problems. Patience and a personable approach usually go a long way.
Include on your resume instances where your outside-the-box perspective has helped you offer the best solutions to clients.
Knowledge and presentation: client managers have to do a lot of homework before they can pitch to clients. From understanding the client pain points to product/service features and benefits.
So, think about the niche you've worked in and describe how/ why your presentations (or pitches) have resulted in success.
Collaboration skills: any customer-focused department's success is based on the "teamwork makes the dream work" mantra. Because sometimes the knowledge the marketing team can provide you with can help you with targeting more precisely.
Your resume is an excellent opportunity to show recruiters how you collaborate to achieve the organization's goals and vision.