Professional Technical Support Analyst Resume Examples & Guide for 2020

Professional Technical Support Analyst Resume Examples & Guide for 2020

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Professional Technical Support Analyst Resume Examples & Guide for 2020

Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2020-01-30

This FREE Technical Support Analyst resume example combines job responsibilities, experience, achievements, summary of qualifications, technical skills and soft skills generated from a database of successful resume models.

Use the Technical Support Analyst resume sample below, replace the information with relevant data about you and match your skill set, certificates and experience with the job description.

Patti Hogan
help@enhancv.com
Footscray, Victoria
Experience
Technical Support Analyst
Mills Group2016 - Ongoing
Footscray, Victoria
Mills Group (VU) is a public university based in Melbourne, Australia. It is a dual-sector tertiary institution providing courses in both higher education and Technical and Further Education (TAFE). The university has several campuses in Melbourne's central business district, western region, and in Sydney. It also offers courses at partner institutions throughout Asia, including China, India, Kuwait, Malaysia, Singapore, and Vietnam. More than 47,000 students, including around 15,000 international students, studied at Mills Group in 2014. My responsibilities include:
Helped maintain 98% customer approval rating by providing top-tier customer support.
Consistently scored in the 95th percentile in KPI for number of cases and case resolution
Developed communication with customers, increasing my social skills by more than 50%.
Provided excellent and timely technical support to the customers and received continuous CSAT 100%
Technical Support Analyst
Rolfson2012 - 2016
Footscray, Victoria
Rolfson is a provider of Learning Management Systems (LMS)
Surveyed approxmetly 25 end users daily of technical support for quality control.
Spearheaded a two-week implementation, the fastest in company history and around 8 times faster than average
Provided 24/7 support via phone, tickets, and screen share sessions
Provided 24/7 support via phone, tickets, and screen share sessions
Technical Support Analyst
Bernier2011 - 2012
Footscray, Victoria
Bernier is a provider of Learning Management Systems (LMS)
Responsible for loading, extracting and validation of data provided by 3rd party suppliers.
Achieved quarterly rating of 9/10 for customer service as a Technical Support Analyst
Received 30+ inbound phone calls/day in order to solve their issues
Successfully completed skip-level upgrade of Db2 V8 to V10 (CM)
Technical Support Analyst
Harvey2009 - 2011
Footscray, Victoria
Harvey is a provider of Learning Management Systems (LMS)
Received 30+ inbound phone calls/day in order to solve their issues
Actively contributed in MS Office 2013 upgrade improving productivity throughout the company
Resolved an average of 75% of issues on the initial contact with the customer.
Provided tier 2 level IT supports to non-technical personnel within the business.
Over 50 Dell Certified System Experts certifications
Education
Professional diploma in project managementAmerican university in Cairo
2003 - Ongoing
Footscray, Victoria
”Software development”“IT Step” Computer academy
1999 - 2003
Languages
BulgarianNative
EnglishProficient
Industry Expertise
Analytical and organizational skills
Attention to details
Team player
Certification
Certified Scrum MasterScrum Alliance

Check out our full guide on how to review your resume for additional tips.


Here’s how to include experience on Technical Support Analyst resume

Experience
Technical Support AnalystC3i Europe
Jan/2010 - Jan/2014
Role Description
Provides software support for life science companies and their staff
with various web-based
applications/systems for capturing, managing and reporting clinical
research data
Work within Service Level Agreements
Analyze and troubleshoot reported issues with various
systems/software products

Experience
Technical Support AnalystM-Web
Jan/2014 - Jan/2018
Industrial Production Unit: Provided support towards the clients factory environment,
Create detailed documentation for each issue/request and the
corrective steps that were taken
Addressed problems related to applications, operating systems, hardware and networks.
Conducted second or third level support when lower levels of support have not been able to address issues.

Experience
Technical Support Analystbluesource
Jan/2018 - Ongoing
Shared Service Center
Achieved a high level of customer satisfaction ratings within a month's’ time of start.
Demonstrated an 'above average' product knowledge level – tasked for product demonstrations/new employee training.
Recognized numerous times for going above and beyond for customers.

Additionally, you may also highlight awards, education, certifications and industry expertise, or include a career summary in your Technical Support Analyst resume that best portrays your professional work experience.

What phrases to use in my Technical Support Analyst resume skills

  • JavaScript
  • Python
  • Git
  • Java
  • Linux
  • XML
  • MS SQL

How to describe your Technical Support Analyst resume skills

How to use JavaScript in your Technical Support Analyst resume:

Designed and prototyped an internal time-tracking app in JavaScript and jQuery UI in a small team

How to use Python in your Technical Support Analyst resume:

Create Python script to automatically parse data from logs and PCAP to be feed into ELK

How to use Git in your Technical Support Analyst resume:

Helped propel over 100 local businesses to the forefront of the online world, utilizing Vivial's digital tools to build SEO-optimized web pages, mobile-responsive websites, and relevant social media pages.

How to use Java in your Technical Support Analyst resume:

Generates monthly reports in Java-based platforms to track and monitor Change Request submitted

How to use Linux in your Technical Support Analyst resume:

Conducted dynamic malware analysis using open source Linux OS and Windows Tools

How to use CSS in your Technical Support Analyst resume:

Creating and editing PHP, HTML and CSS code for web-based ERP system. Creating and executing MySQL queries. Writing Javascript scripts mainly for calculation.

How to use Active Directory in your Technical Support Analyst resume:

Active Directory Domain Services, Group Policies, SCCM, Windows Server (2008 R2, 2012, 2016)

* Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com. Use this Technical Support Analyst resume sample as a base to create a unique resume for yourself.

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