Average resume stats for your industry
Words
332
Pages length
1.7 p
Job titles per resume
Bullet points per job title
8.4
Experience
13 years
Top Skills for Support Manager resume
HARD SKILLS
  1. Jira
  2. Project Management
  3. MS Office
  4. CRM
  5. Negotiation
SOFT SKILLS
  1. Communication
  2. Attentions to details
  3. Creativity
  4. Empathy
  5. Problem Solving
Resume Background
top sections icon

Top Support Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

What to include in your Support Manager resume experience section

Checklist icon
Support Manager Resume Experience Section Checklist:
  • Use at least 3 and no more than 7 bullet points per position;
  • Make your experience sound relevant to what you’re applying for;
  • Combine responsibilities, results, and critical situations that you’ve handled well;
  • Show that you’re willing to take up on challenges;
  • Include numbers in any form you like.

Looking for some real experience section examples? We’ve gathered the best Support Manager resume samples to help you. Check them out before building your own resume!

Work Experience
Account Service Support Manager
McClure, Leuschke and Balistreri
2015-2017
  • Ensure all customer queries, complains are handled very well and timely feedback is given, and follow up with customer to find out if the service delivered was satisfactory.
  • Customer Satisfaction and compliments.
  • Service initiatives and Cost saves
  • Successful completion of Projects within the target dates.
  • Audit reports
  • Accuracy in quality checks on all account opening, Static & Signature capture documents.
  • Compliance to Money Laundering Prevention requirements.
  • Results of sample checks by the Unit Supervisor.
Work Experience
Application Support Manager
Schmeler LLC
2015-2017
  • Responsible for the deliverable, costs, schedule and quality of products delivered by a team of 6 individuals.
  • Oversees the daily activities of the team and manages the general progress of incidents, problems, changes and service requests within contractual/agreed time frames.
  • Tracks, manages and seeks to improve the performance of the team against the Service Levels associated with customer contracts
Work Experience
COG Development Support Manager & CPE
Candor Corp
2012-2014
  • Manage service delivery & support for Development activities to COG (Conventional Oil and Gas) countries with a team size of 25 members. Activities include integrated development studies for Green- and Brownfield (re-)development opportunities and Asset Management Support (OP, ARPR, Subsurface Analytics, WRFM, Urban/Gas Master Planning)
  • Development Projects include CA2 to DG2&3 (Deepwater Gas, Brunei), Harmattan Deep DG3 (Offshore Gas, Egypt), KMPA (Oil/Gas, Russia), Egret East DG3 (Offshore Oil, Brunei), CA1 Block Acquisition, Brunei Gas Master Plan and Urban Planning Review.
  • WRFM Support include supporting in Asset 'Make it grow' agenda's through Opportunity Identification, applying conventional LTRO techniques to identify opportunities and using the 'value-loop' to create opportunities from CiS assessments as well as developing fit-for-purpose WRFM digital tools to improve recoveries and production.
  • Chief Petroleum Engineer for One Development STCB, managed the subsurface disciplines (PG/for PP/RE & PT) delivering staff development, best practices and functional standards for project/studies delivery and resource planning/optimisation.
  • Led and participated in Integrated Technical Reviews of pre-DG3 Projects (Merpati Gas Opportunity ITR2/3 & Harmattan Deep ITR2) as well as participated in the BSP New Wells Review, Shell Group Production Attainment Analysis and Global NOV Projects Performance Review.
  • Strong leader both in a formal (TQ SPS) and non-formal capacity.

Work Experience
Acting GM-Development & Capability (STCB), COG Development Support Manager & CPE
Cogent Data
2018-2020
  • Managed service delivery & support to COG & IG Assets with 25 staff, delivering Integrated development studies for Green- and Brownfield (re-)development opportunities and Asset Management Support (OP, ARPR, Subsurface Analytics, WRFM, Urban/Gas Master Planning)
  • Projects include CA2 to DG2&3 (Deepwater Gas, Brunei), Harmattan Deep DG3 (Offshore Gas, Egypt), KMPA (Oil/Gas, Russia), Egret East DG3 (Offshore Oil, Brunei), CA1 Block Acquisition, Brunei Gas Master Plan and Urban Planning Review.
  • Established, developed and maintained business partner relationships with the COG countries to progress new business opportunities and support through membership of Asset Management Governance Teams (Brunei SDB & Oman SDO).
  • As Chief Petroleum Engineer for One Development STCB, managed the subsurface disciplines (PG/for PP/RE & PT) and COG FEDM's (till 2020) delivering staff development, best practices and functional standards for project/studies delivery and resource planning/optimisation.
  • Led and participated in Integrated Technical Reviews of preDG3 Projects (Merpati Gas Opportunity ITR2/3 & Harmattan Deep ITR2).
  • Participated in Benchmarking reviews of Projects and Shell Technical Reviews (Production Attainment - reviewer, NOV Project Performance - team member & BSP New Projects - Lead), Quarterly PDR's and annual OP Functional Endorsement Sessions for COG countries (previously UPN)
  • Visibly creating a great environment for staff to work in resulting in TQ Shell People score for Team Leadership/Employee Engagement.

Work Experience
CUSTOMER SUPPORT MANAGER
Quads
2019-2021
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base
Work Experience
CUSTOMER SUPPORT MANAGER
Hahn Inc
2015-2019
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base.
Work Experience
CUSTOMER SUPPORT MANAGER
Bravura Combo
2017-2021
  • Resolved more than 550 customer support requests with the satisfaction rating of 97.7%
  • Supporting the customer service team in resolving escalated issues or complaints
  • Responsible for opening and closing of JIRA ticket
  • Monitoring service quality by conducting sample checks on chats and emails
  • Designing test plans, scenarios, scripts, and procedures
  • Executing tests on source code
  • Analyzing test results and reporting to the development team
  • Working with the development team to correct bugs and errors
Work Experience
Customer support manager
Techbia
2016-2017
  • Provided excellent customer service and exceeded customer's expectations.
  • Provided service to 40+ customers daily.
  • Recommended products to customers, thoroughly explaining details.
  • Attended to dissatisfied customers with empathy and a sense of responsibility through active listening skills in a systematic manner.
  • Collected customer feedback and made process changes.
  • Surpassed growth targets and revenue projections and increased customer base by 25% through effective coordination and planning.
Work Experience
Custom Support Manager
McClure, Leuschke and Balistreri
2009-2014
  • Trainer / mentor
  • Focal for service-related issues, and technical escalations
  • Escalation management
  • Problem management
  • Reporting
  • Post incident review
  • Failure analysis

Work Experience
Technical Support Manager
Miller - Windler
2015-2017
  • Executed a complex transition of the 2nd line support function from Slovakia to Romania. Built and lead the team to a high level of operational excellence.
  • Introduced "dial and smile" process of dealing with customer request
  • Was a TAO Champion ( together as one) and part of the TAO project team - reshaped and changed all support processes.
Work Experience
Senior Systems Support Manager
Flux
2017-2020
  • Dedicated management contact for the largest European customer of Oracle SPARC M6-32 servers.
  • Support Manager of the year in 2015.
  • In 2016/2017 leadership of a project on supply chain improvement where I reduced unnecessary same day deliveries by 17%.
Work Experience
Support Manager
Movie Intense
2017-2018
  • Customer support in English, Spanish and German
  • Experience with native speakers
  • Collaboration with managers, developers and QA departments to resolve customers issues
  • Experience with CRM system (PipeDrive)
  • Resolving customers complaints and emergency issues via phone, email, chat and social media
Work Experience
Support Manager
Miller - Windler
2019-2021
  • Customer support in English, Spanish and German
  • Experience with native speakers
  • Collaboration with developers, QA, managers, and marketing departments to resolve customers issues
  • Experience with CRM system (PipeDrive)
  • Resolving customers complaints and emergency issues via phone, email, chat and social media
Work Experience
Customer Support Manager
Hessel - Ruecker
2012-2018
  • building and maintaining the website
  • designing Facebook and Instagram campaigns
  • communicating with clients and vendors
  • building partnerships with manufacturers
  • developing the brand
Work Experience
Customer Support Manager
Bonefete Fun
2017-2021
  • Integrating a CRM Software
  • Maintaining help files and updating knowledge base
  • Increasing customer satisfaction and retention by providing day-to-day support
  • Improving the software by constantly testing and reporting bugs
Work Experience
Customer Support Manager
Lambent
2016-2017
  • Managing the delivery of SSSIT's suite of products; correspondence system (eMorasalat), GRP (eDara), meetings system (eMaktab), and payment integration product (A4SADAD/C4SADAD biller version)
  • Working closely with clients and managing stakeholder expectations
  • Overlooking on pre-sales activities and managing proposals
  • Previously filled the technical team lead role, leading the delivery development team
Work Experience
Manager, Global Business Consultant Technical Support (Customer Support Manager)
DuBuque, Conroy and Durgan
2009-2014
  • Created new SME support team and retained talent for over 7 yrs
  • Assembled and facilitated grass roots python learning group
  • Instrumental in closing $1M of new business
  • Coached and mentored remote support team of 4 senior associates
Work Experience
Homeowner Support Manager
Eco Focus
2015-2019
  • Started the company's first all Remote Team
  • Managed 12 Owner Support Specialists
  • Conducted bi-monthly 1x1s on coaching, performance and goal setting
  • Achieved lowest turnover rate in the department
Work Experience
Customer Support Manager
Zeal Wheels
2016-2020
  • Hired, trained and developed highly-effective customer support team that consistently exceeded 97% customer satisfaction ratings
  • Streamlined existing processes for triage and support of customer production issues reducing development a quality cycles by 30%
  • Created comprehensive training and performance evaluation program for more than 200 employees in sales, customer support and software development
  • Managed the performance of 20+ customer support representatives
  • Increased customer base 30%
Work Experience
Customer Support Manager
Techbia
2017-2020
  • Achieved a 98% satisfaction rate of the managed English Customer Support Team
  • Built the Department from ground-zero, creating SOPs and KPIs
  • Developed strategies to increase the quality and efficiency of support to customers
pro tip icon
PRO TIP

The person reading your Support Manager resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your Support Manager Resume

Finding what the unique words for your Support Manager position are is difficult. That’s why the Enhancv team went through thousands of resumes that got people hired at top companies. Forget about sounding boring. These action words will help you showcase your strongest personality traits in the most intriguing way possible!

Top Support Manager Skills for Your Resume

Checklist icon
Support Manager Resume Skills Section Checklist:
  • Match your hard skills to the job description;
  • Add keywords to pass applicant tracking systems;
  • Don’t list soft skills such as ’teamwork’ – rather, mention how they’ve helped you gain success in some other sections of your Support Manager resume;
  • List only skills you actually have, keep lying out of the picture.
Top Skills for your Support Manager resume
HARD SKILLS

Jira

Project Management

MS Office

CRM

Negotiation

Strategic Planning

SOFT SKILLS

Communication

Attentions to details

Creativity

Empathy

Problem Solving

Listening

pro tip icon
PRO TIP

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header
Checklist icon
CHECKLIST For Your Support Manager Resume Header
  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
pro tip icon
PRO TIP

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Craft a Strong Support Manager Resume Summary

what to write in your resume summary
Checklist icon
Support Manager resume summary checklist:
  • Your total years of experience
  • The industry you’re coming from
  • One or two most remarkable accomplishments that have helped you - turn into a great professional
  • Short sentences that add value – avoid filler words and phrases
resume Summary Formula icon
Resume Summary Formula:
Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
pro tip icon
PRO TIP

Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Highlight Your Education, Certifications, and Courses

Checklist icon
What to include in your education and courses sections:
  • Your highest education degree – this includes institution, course, and duration
  • Certifications and courses that have helped you gain additional expertise
  • Awards you’ve received as part of your education
  • Entry-level positions only: relevant classes and projects
certifications icon
Top Certifications for your Support Manager resume
certification image
Avoiding Common Mistakes New Managers Make

This course is for new managers or any director or human resource professional helping support a new manager.

certification image
New Manager: The Basics and More of Being a Great Leader

Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.

certification image
Microsoft Endpoint Manager Training with Complete Concepts

Microsoft Endpoint Manager for Beginners -Configuration Manager SCCM, Microsoft Intune, Desktop Analytics, Co-management

certification image
Great Product Manager: Product Management by Microsoft's PM

Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!

certification image
IT Support and Service Desk jobs -Crash Course for Beginners

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

pro tip icon
PRO TIP

There are dozens of certifications that you can claim as a Support Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Drafting a Job-winning Support Manager Resume

When drafting your resume, you can choose between three well-known formats:

Which format you decide to go for depends on two things: your personal preference and how experienced you are.

The reverse-chronological format is ideal for both really experienced people and those who joined the workforce just a couple of years ago. It’s also great if your experience combines different industries and jobs. Here, your most recent position comes at the top of your resume.

The functional skills-based resume format, on the other hand, is ideal for recent graduates or people who have no work experience whatsoever. It’s built around your skills, interests, and expertise. Ultimately, its goal is to show recruiters your biggest strengths and practical skills.

Combination resumes (also known as hybrid resumes) are great for all types of candidates – be they graduates, experienced professionals, or brave career changers. They usually follow a double-column format – one side focuses on your experience, while the other emphasizes your education, skills, interests, and accomplishments.

Here’s our resume format and style checklist:

And in case you want to go the extra mile, check out our guide for crafting a resume that stands out.

pro tip icon
PRO TIP

Test your draft Support Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections worth including in your Support Manager resume

Including other sections in your resume depends on the company, the position, and, ultimately, the industry. Here are some sections that will help you spice things up:

A Support Manager Resume that Stands Out

Recruiters look at tens of resumes every day. That’s why helping them remember yours is crucial for landing an interview.

A creative resume can help you show off both your personality and your expertise at the same time.

Creative sections about passions, favorite books, quotes, and even your daily routine are a great way to make your resume feel like a breath of fresh air.

What’s more, it will also point recruiters to the fact that you’re attentive to detail and can think outside the box of Word-generated black and white resumes.

day of my life on resume   Enhancv resume section

What Makes a Great Support Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Looking to build your own Support Manager resume?

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Author image
Volen Vulkov
Volen Vulkov is a resume expert and the co-founder of Enhancv. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process.