Average resume stats for your industry
Words
332
Pages length
1.7 p
Job titles per resume
3.4
Bullet points per job title
8.4
Experience
13 years
Top Skills for Support Manager resume
HARD SKILLS
  • Jira
  • Project Management
  • MS Office
  • CRM
  • Negotiation
SOFT SKILLS
  • Communication
  • Attentions to details
  • Creativity
  • Empathy
  • Problem Solving
Resume Example Fold Background
Resume Background

Top Support Manager sections that make the best resume

  • Header
  • Professional summary
  • Experience (with numbers and results)
  • Relevant skills
  • Education
  • Certifications

How to write a Support Manager resume experience section

Support Manager Resume’s Job Experience Checklist:

icon book open

  • Use 4-6 bullet points per job title;
  • Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
  • Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
  • Start each sentence with a power verb and avoid overused buzzwords;
  • Use either C-A-R or S-T-A-R methodology, when describing your experience.

The work experience samples below come from real Support Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:

Work Experience
Account Service Support Manager
McClure, Leuschke and Balistreri
2015-2017
  • Ensure all customer queries, complains are handled very well and timely feedback is given, and follow up with customer to find out if the service delivered was satisfactory.
  • Customer Satisfaction and compliments.
  • Service initiatives and Cost saves
  • Successful completion of Projects within the target dates.
  • Audit reports
  • Accuracy in quality checks on all account opening, Static & Signature capture documents.
  • Compliance to Money Laundering Prevention requirements.
  • Results of sample checks by the Unit Supervisor.
Work Experience
Application Support Manager
Schmeler LLC
2015-2017
  • Responsible for the deliverable, costs, schedule and quality of products delivered by a team of 6 individuals.
  • Oversees the daily activities of the team and manages the general progress of incidents, problems, changes and service requests within contractual/agreed time frames.
  • Tracks, manages and seeks to improve the performance of the team against the Service Levels associated with customer contracts
Work Experience
COG Development Support Manager & CPE
Candor Corp
2012-2014
  • Manage service delivery & support for Development activities to COG (Conventional Oil and Gas) countries with a team size of 25 members. Activities include integrated development studies for Green- and Brownfield (re-)development opportunities and Asset Management Support (OP, ARPR, Subsurface Analytics, WRFM, Urban/Gas Master Planning)
  • Development Projects include CA2 to DG2&3 (Deepwater Gas, Brunei), Harmattan Deep DG3 (Offshore Gas, Egypt), KMPA (Oil/Gas, Russia), Egret East DG3 (Offshore Oil, Brunei), CA1 Block Acquisition, Brunei Gas Master Plan and Urban Planning Review.
  • WRFM Support include supporting in Asset 'Make it grow' agenda's through Opportunity Identification, applying conventional LTRO techniques to identify opportunities and using the 'value-loop' to create opportunities from CiS assessments as well as developing fit-for-purpose WRFM digital tools to improve recoveries and production.
  • Chief Petroleum Engineer for One Development STCB, managed the subsurface disciplines (PG/for PP/RE & PT) delivering staff development, best practices and functional standards for project/studies delivery and resource planning/optimisation.
  • Led and participated in Integrated Technical Reviews of pre-DG3 Projects (Merpati Gas Opportunity ITR2/3 & Harmattan Deep ITR2) as well as participated in the BSP New Wells Review, Shell Group Production Attainment Analysis and Global NOV Projects Performance Review.
  • Strong leader both in a formal (TQ SPS) and non-formal capacity.

Work Experience
Acting GM-Development & Capability (STCB), COG Development Support Manager & CPE
Cogent Data
2018-2020
  • Managed service delivery & support to COG & IG Assets with 25 staff, delivering Integrated development studies for Green- and Brownfield (re-)development opportunities and Asset Management Support (OP, ARPR, Subsurface Analytics, WRFM, Urban/Gas Master Planning)
  • Projects include CA2 to DG2&3 (Deepwater Gas, Brunei), Harmattan Deep DG3 (Offshore Gas, Egypt), KMPA (Oil/Gas, Russia), Egret East DG3 (Offshore Oil, Brunei), CA1 Block Acquisition, Brunei Gas Master Plan and Urban Planning Review.
  • Established, developed and maintained business partner relationships with the COG countries to progress new business opportunities and support through membership of Asset Management Governance Teams (Brunei SDB & Oman SDO).
  • As Chief Petroleum Engineer for One Development STCB, managed the subsurface disciplines (PG/for PP/RE & PT) and COG FEDM's (till 2020) delivering staff development, best practices and functional standards for project/studies delivery and resource planning/optimisation.
  • Led and participated in Integrated Technical Reviews of preDG3 Projects (Merpati Gas Opportunity ITR2/3 & Harmattan Deep ITR2).
  • Participated in Benchmarking reviews of Projects and Shell Technical Reviews (Production Attainment - reviewer, NOV Project Performance - team member & BSP New Projects - Lead), Quarterly PDR's and annual OP Functional Endorsement Sessions for COG countries (previously UPN)
  • Visibly creating a great environment for staff to work in resulting in TQ Shell People score for Team Leadership/Employee Engagement.

Work Experience
CUSTOMER SUPPORT MANAGER
Quads
2019-2021
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base
Work Experience
CUSTOMER SUPPORT MANAGER
Hahn Inc
2015-2019
  • Providing L1 technical and billing support to the platform users;
  • Answering calls, chats and emails during evening shifts, identifying bugs and escalating to next level of support;
  • Assisting users with building HTML email templates;
  • Updating articles and contributing to the platform's knowledge base.
Work Experience
CUSTOMER SUPPORT MANAGER
Bravura Combo
2017-2021
  • Resolved more than 550 customer support requests with the satisfaction rating of 97.7%
  • Supporting the customer service team in resolving escalated issues or complaints
  • Responsible for opening and closing of JIRA ticket
  • Monitoring service quality by conducting sample checks on chats and emails
  • Designing test plans, scenarios, scripts, and procedures
  • Executing tests on source code
  • Analyzing test results and reporting to the development team
  • Working with the development team to correct bugs and errors
Work Experience
Customer support manager
Techbia
2016-2017
  • Provided excellent customer service and exceeded customer's expectations.
  • Provided service to 40+ customers daily.
  • Recommended products to customers, thoroughly explaining details.
  • Attended to dissatisfied customers with empathy and a sense of responsibility through active listening skills in a systematic manner.
  • Collected customer feedback and made process changes.
  • Surpassed growth targets and revenue projections and increased customer base by 25% through effective coordination and planning.
Work Experience
Custom Support Manager
McClure, Leuschke and Balistreri
2009-2014
  • Trainer / mentor
  • Focal for service-related issues, and technical escalations
  • Escalation management
  • Problem management
  • Reporting
  • Post incident review
  • Failure analysis

Work Experience
Technical Support Manager
Miller - Windler
2015-2017
  • Executed a complex transition of the 2nd line support function from Slovakia to Romania. Built and lead the team to a high level of operational excellence.
  • Introduced "dial and smile" process of dealing with customer request
  • Was a TAO Champion ( together as one) and part of the TAO project team - reshaped and changed all support processes.
Work Experience
Senior Systems Support Manager
Flux
2017-2020
  • Dedicated management contact for the largest European customer of Oracle SPARC M6-32 servers.
  • Support Manager of the year in 2015.
  • In 2016/2017 leadership of a project on supply chain improvement where I reduced unnecessary same day deliveries by 17%.
Work Experience
Support Manager
Movie Intense
2017-2018
  • Customer support in English, Spanish and German
  • Experience with native speakers
  • Collaboration with managers, developers and QA departments to resolve customers issues
  • Experience with CRM system (PipeDrive)
  • Resolving customers complaints and emergency issues via phone, email, chat and social media
Work Experience
Support Manager
Miller - Windler
2019-2021
  • Customer support in English, Spanish and German
  • Experience with native speakers
  • Collaboration with developers, QA, managers, and marketing departments to resolve customers issues
  • Experience with CRM system (PipeDrive)
  • Resolving customers complaints and emergency issues via phone, email, chat and social media
Work Experience
Customer Support Manager
Hessel - Ruecker
2012-2018
  • building and maintaining the website
  • designing Facebook and Instagram campaigns
  • communicating with clients and vendors
  • building partnerships with manufacturers
  • developing the brand
Work Experience
Customer Support Manager
Bonefete Fun
2017-2021
  • Integrating a CRM Software
  • Maintaining help files and updating knowledge base
  • Increasing customer satisfaction and retention by providing day-to-day support
  • Improving the software by constantly testing and reporting bugs
Work Experience
Customer Support Manager
Lambent
2016-2017
  • Managing the delivery of SSSIT's suite of products; correspondence system (eMorasalat), GRP (eDara), meetings system (eMaktab), and payment integration product (A4SADAD/C4SADAD biller version)
  • Working closely with clients and managing stakeholder expectations
  • Overlooking on pre-sales activities and managing proposals
  • Previously filled the technical team lead role, leading the delivery development team
Work Experience
Manager, Global Business Consultant Technical Support (Customer Support Manager)
DuBuque, Conroy and Durgan
2009-2014
  • Created new SME support team and retained talent for over 7 yrs
  • Assembled and facilitated grass roots python learning group
  • Instrumental in closing $1M of new business
  • Coached and mentored remote support team of 4 senior associates
Work Experience
Homeowner Support Manager
Eco Focus
2015-2019
  • Started the company's first all Remote Team
  • Managed 12 Owner Support Specialists
  • Conducted bi-monthly 1x1s on coaching, performance and goal setting
  • Achieved lowest turnover rate in the department
Work Experience
Customer Support Manager
Zeal Wheels
2016-2020
  • Hired, trained and developed highly-effective customer support team that consistently exceeded 97% customer satisfaction ratings
  • Streamlined existing processes for triage and support of customer production issues reducing development a quality cycles by 30%
  • Created comprehensive training and performance evaluation program for more than 200 employees in sales, customer support and software development
  • Managed the performance of 20+ customer support representatives
  • Increased customer base 30%
Work Experience
Customer Support Manager
Techbia
2017-2020
  • Achieved a 98% satisfaction rate of the managed English Customer Support Team
  • Built the Department from ground-zero, creating SOPs and KPIs
  • Developed strategies to increase the quality and efficiency of support to customers
PRO TIP
pro tip icon

The person reading your Support Manager resume will be busy, make sure you never waste their time with fluff.

Action Verbs for your Support Manager Resume

At Enhancv, we went through countless Support Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.

Support Manager Resume Skills’ Tips & Tricks to Impress Recruiters

Resume Skills Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Support Manager resume
HARD SKILLS
  • Jira
  • Project Management
  • MS Office
  • CRM
  • Negotiation
  • Strategic Planning
SOFT SKILLS
  • Communication
  • Attentions to details
  • Creativity
  • Empathy
  • Problem Solving
  • Listening
PRO TIP
pro tip icon

When describing your experience, don’t go too far from its terminology. Recruiters use ATS systems to filter resumes based on them having certain keywords, so make sure you use at least a few keywords mentioned in the job description.

what to write in your resume header

CHECKLIST For Your Support Manager Resume Header

icon book open

  • Your name and surname in a legible and larger resume font
  • The job title you’re applying for or your current job title as a subheading to your name
  • Link to your portfolio or online profile, such as LinkedIn
  • Address (City and State for the US; just your city for rest of the world)
  • Email address
  • Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

  • first.last@gmail.com
  • last.first@gmail.com
  • firstlast@gmail.com
  • f.last@gmail.com
  • first.l@gmail.com
PRO TIP
pro tip icon

Some companies, states, and countries have non-discrimination policies about what kind of information can be included on your Support Manager resume. This might include a photo (which is often included in a resume header and might be on personal web pages you link to). You can always email the company’s HR department to ask about their policies before you apply.

Support Manager Resume Summary Best Practices

what to write in your resume summary

Checklist: What to include in your Support Manager resume summary:

icon book open

  • Years of experience;
  • Highlight top 3 skills and proficiencies;
  • One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
  • Use short, direct sentences - but no more than three - to keep the HRs interested.
writing icon

Resume Summary Formula:

Resume Summary Formula: [Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
pro tip icon

Include a link to your portfolio in your resume header. Most companies will require that you include one in your resume, and even if they don’t, it’s an excellent opportunity to directly show them your proudest projects.

Listing Your Education, Certifications and Courses

Resume Education Section Checklist:

icon book open

  • Ensure your hard skills section (including technologies) are exactly matching the job description.
  • Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
  • Find a way to showcase your skills beyond the skills section.
  • Your resume’s skill section is important to ATS systems - so don’t skip it.

Top Certifications for your Support Manager resume

Certification Image
Avoiding Common Mistakes New Managers Make
This course is for new managers or any director or human resource professional helping support a new manager.
Certification Image
New Manager: The Basics and More of Being a Great Leader
Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Certification Image
Microsoft Endpoint Manager Training with Complete Concepts
Microsoft Endpoint Manager for Beginners -Configuration Manager SCCM, Microsoft Intune, Desktop Analytics, Co-management
Certification Image
Great Product Manager: Product Management by Microsoft's PM
Become a Great Product Manager! Land your dream job with Microsoft's Senior Product Manager. Free CV review included!
Certification Image
IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1
PRO TIP
pro tip icon

There are dozens of certifications that you can claim as a Support Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

Support Manager Resume: Additional Writing & Formatting Tips

There are three basic resume formats you can choose from:

The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.

Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.

Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.

Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.

Support Manager Resume Summary best practices

Here are more resume tips regarding your layout and style:

To take it a step further, check out how your resume can stand out without leaning too much on the creative side.

PRO TIP
pro tip icon

Test your draft Support Manager resume by sending it out to peers and mentors in your circles. Ask them to review it as if they are hiring you for a project and implement the feedback afterwards.

Other sections to include in your resume

Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Support Manager resume:

Support Manager Resume: How to Make Yours More Creative & Stand Out

When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Support Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.

day of my life on resume - Enhancv resume section

What Makes a Great Support Manager Resume: Key Takeaways

  • Choose a resume layout that sends the right message across and fits your current career situation;
  • Create a resume header that shows your desired job title, and easy to find contact numbers;
  • Be specific about your experience, accomplishments and future goals in your summary;
  • Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
  • List soft skills backed by examples;
  • Add all of your technical skills and certifications that you have and match the job description;
  • Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2022-03-25

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