Top Service Manager sections that make the best resume
- Header
- Professional summary
- Experience (with numbers and results)
- Relevant skills
- Education
- Certifications
How to write a Service Manager resume experience section
Service Manager Resume’s Job Experience Checklist:
- Use 4-6 bullet points per job title;
- Don’t go further than a decade behind when describing your job history, unless you’re applying for an executive position;
- Combine job responsibilities as well as achievements with numbers in results when you describe your past work;
- Start each sentence with a power verb and avoid overused buzzwords;
- Use either C-A-R or S-T-A-R methodology, when describing your experience.
The work experience samples below come from real Service Manager resumes that got people hired at top companies. You can use them as an inspiration to build your own resume:
Work Experience
Customer Service Manager
McClure, Leuschke and Balistreri
2009-2014
- Order Management in SAP system for 6 regions covered by sales team for 4,000 sku's.
- Directed, influenced, inspired & coached a team of 14 customer service executive, Decision making in the recruitment process of CSE.
- Contracts Management with Shipping lines maintain service level.
- Executed continuous improvement initiatives covering pricing accuracy, rebates accruals, order entry or customer analysis .
- Participated Weekly Meetings with Management & Sales team to present sales progress, order & inventory situation.
- Reduced Customer complains through customer satisfaction and feedbacks forms.
- Reviewed, Redrafted customer service policy, process mapping.
- Performed team performance appraisals & provided feedbacks to HR.
- Proven Success in testing and implementation of SAP SD Module as Key User, simplified sales & documentation process.
- Improved KPI: ON TIME IN FULL(OTIF) from 60% to 80% by effective order management.
- Improved Cash flow by follow up on customer payments & guiding the team to minimize errors on LC documentation.
Work Experience
Customer Service Manager
Hahn Inc
2016-2017
- Order Management in SAP system for 6 regions covered by sales team for 4,000 sku's.
- Directed, influenced, inspired & coached a team of 14 customer service executive, Decision making in the recruitment process of CSE.
- Contracts Management with Shipping lines, maintaining service level.
- Executed continuous improvement initiatives covering pricing accuracy, rebates accruals, order entry or customer analysis .
- Participated Weekly Meetings with Management & Sales team to present sales progress, order & inventory situation.
- Reduced Customer complains through customer satisfaction and feedbacks forms.
- Reviewed, Redrafted customer service policy, process mapping.
- Performed team performance appraisals & provided feedbacks to HR.
- Proven Success in testing and implementation of SAP SD Module as Key User, simplified sales & documentation process.
- Improved KPI: ON TIME IN FULL(OTIF) from 60% to 80% by effective order management.
- Improved Cash flow by follow up on customer payments & guiding the team to minimize errors on LC documentation.
Work Experience
Associate Service Manager
Hessel - Ruecker
2016-2020
- Provide Periodic Service Reports on all aspects of operational service including measurements against customer-defined SLAs
- Create and manage Service Improvement Plans
- Provides capacity analysis, forecasts and recommendations
- Create and Review any internal root cause analysis (RCA)
- Responsible for data integrity of customer information in all systems/tools
- Work with the account team to sell the Company's products and services
- Coordinating with incident, problem, and change management in order to meet the defined SLAs
Work Experience
Account Service Manager
Monk
2017-2021
- Position in B2B sector - Daily communication with client companies HR managers and CEO's
- Project Management: Different tasks and projects has to be managed smoothly at once
- Employee Effectiveness Projects execution (majority of those were international/global ones)
- International projects coordination on a local (Baltic countries) level
- Full coordination of local Marketing activities and global marketing initiatives execution on a local level
- Acquired knowledge about statistical analysis
- Gained deep understanding about HR processes and the latest, research based solutions for main HR problems.
Work Experience
Application Service Manager
Vortex Solar
2017-2018
- Application Development and Support in the coarse of ITIL Framework -Incident, Change, Knowledge and Problem management
- Project management, Leading, Mentoring, Coordinating with teams across globe
- Developing and implementing key policies and procedures in customer service to boost productivity and to enhance team morale
- Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments
Work Experience
Branch Sales and Service Manager
Movie Intense
2011-2018
- As a Manager, I served walk-in customers for transactional requirements.
- Achieve allocated business targets and actively cross-sell.
- Focused on Consumer Banking products and third-party products.
- Generate new business via promotions, marketing calls, and presentations.
Work Experience
CRM & Customer Service Manager
Jaskolski, Waelchi and Yundt
2020-2022
- Launched and successfully developed CRM system from scratch; designed and optimized the business processes
- Increased Service Level (SL) by 120%, unlocking the support team potential; coached, supervised, and motivated international technical support team of 5 specialists.
- Achieved consistent and controlled performance by creating KPIs dashboards for the whole commercial team.
- Increased precision of revenue projection by setting up and managing a new lead-generation approach.
- Designed and successfully implemented 3-week on-boarding course for new commercial role employees.
Work Experience
CRM & Customer Service Manager
Altenwerth Group
2012-2018
- Launched and successfully developed CRM system from scratch; designed and optimized the business processes
- Increased Service Level (SL) by 120%, unlocking the support team potential; coached, supervised, and motivated international technical support team of 5 specialists.
- Achieved consistent and controlled performance by creating KPIs dashboards for the whole commercial team.
- Increased precision of revenue projection by setting up and managing a new lead-generation approach.
- Designed and successfully implemented 3-week on-boarding course for new commercial role employees.
Work Experience
Customer Service Manager
Schmeler LLC
2012-2018
- Lead an internal audit on the existing working methods and processes
- Migrate the IT Gescom tool to SAP ERP
- Create operating procedures, KPI's and commercial dashboards
- Assess the team, train and develop skills - 8 persons
- Lead internal or external projects with workshop and retroplanning
Work Experience
Customer Service Manager
Altenwerth Group
2017-2020
- Harmonize the French and europeans Customer Services - 23 persons
- Measure and improve the efficiency with implementation of KPI's
- Develop best practices
Work Experience
Customer Service Manager
Cogent Data
2020-2022
- Implement SAP in relation with the german center of competence
- Lead a team of 10 persons and facilitate business growth
- Follow the production plan with the factories and logistic flows
Work Experience
CUSTOMER SERVICE MANAGER
Hermiston LLC
2012-2018
- Regular day-to-day store operations
- various administrative, labor management and customer assistance duties
- maintain inventory levels, payroll assist, marketing strategies, drive sales and employee break/time management
Work Experience
CUSTOMER SERVICE MANAGER - CSM
Thiel - Larson
2018-2020
- Establish and maintain a sound operational framework, with special focus on facilitating customer transactions within minimum Turnaround Time, and meeting regulatory requirements in all transactions
- Effectively leverage competencies of operations team staff to obtain a high level of customer service and regulatory compliance
- Effectively supervise all transactions falling within the proscribed supervision limit assigned by the management
- Analyze and identify operational lapses in the Branch, and implement necessary measures to streamline operational activities where required
- Ensure proper maintenance of branch liquidity levels, vault limits, and cash insurance
- Provide all necessary documentation and support to Audit & Compliance teams of the Bank/SBP, and ensure proper execution of Branch's Audit/Compliance Review
- Supervise and ensure rectification of all Audit & Compliance observations/exceptions within stipulated timelines
- To review and sign-off on all periodic reports/registers prepared by the Operations team regarding operational activities
- Ensure compliance with Bank/SBP regulations regarding KYC Updating/AML Practices/CRP/CDD/EDD as per proscribed frequencies
Work Experience
Client Service Manager
Hintz, Emmerich and Swaniawski
2016-2020
- Responsible for setting up ad campaigns, monitoring and ad reporting
- Increased up-sells by XX% quarter on quarter
- Responsible for XX% repeat campaigns
Work Experience
Client Service Manager
Champlin LLC
2016-2017
- Exploring new opportunities with current and new clients
- Bid-team member for large tenders
- Keeping track of contract agreements - KPI/SLA
- Solving problems together with clients
- Giving presentations on changing legislation and content
- Being the primary contact for key-one clients of Stantec within the utility industry
- Managing workflow and past due projects
- De-escalating projects whilst keeping track of performance
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Techbia
2009-2014
- Account Planning en ontwikkeling voor meerdere Europese GM klanten (KPI's. SLA's, QBR's)
- Verantwoordelijk voor optimalisatie processen
- Project & Budget Planning en Management
- Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
- Adviseren klanten en derden om kwaliteit van data te optimaliseren
- Opzetten marketing automation
- Opleiden en coachen junior CSM's
- Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Inspire Co
2009-2014
- Account Planning en ontwikkeling voor meerdere Europese GM klanten
- Project & Budget Planning en Management
- Adviseren klanten over Marketing campagne strategie op basis van klantdata
- Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
- Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client Service Manager en Digital campaign manager Zuid Afrika en Midden Oosten
Candor Corp
2021-2022
- Account Planning en ontwikkeling voor meerdere Europese General Motors klanten (KPI's. SLA's, QBR's)
- Opzetten marketing automation
- Optimalisatie (data) processen
- Project & Budget Planning en Management
- Adviseren klanten (General Motors markten) over IT en Data Management oplossingen
- Adviseren klanten en derden om kwaliteit van data te optimaliseren
- Opleiden en coachen junior CSM's
- Resultaat: * Complete geautomatiseerde multinationaal / multilingual lifecycle campagne voor General Motors opgezet en geïmplementeerd met optimale processen * e-mail marketing programma's met jaarlijks > 1 miljoen klantcontacten
Work Experience
Client service manager Benelux, UK, Zuid Afrika, Duitsland, Rusland
Zeal Wheels
2021-2022
- Account Planning en ontwikkeling voor meerdere Europese GM klanten
- Project & Budget Planning en Management
- Adviseren klanten over Marketing campagne strategie op basis van klantdata
- Adviseren klanten en derden om kwaliteit van data te behouden, verrijken en verbeteren
- Resultaat: * Centrale, gestandariseerde databases per markt waar alle data van meerdere leveranciers samenkomen en die gebruikt wordt voor alle marketing doeleinden op basis van de beschikbare gegevens > 10 databronnen per markt * Chevrolet Nederland CRM programma met maandelijks >5.000 klantcontacten * Opel België Motorshow lead management optimalisatie - conversie van 25% naar 32% * SLA 98% voor alle services
Work Experience
Senior Client service manager and Campaign manager Benelux, UK, South Africa, Germany
Epic Adventure Inc
2017-2020
- Account planning and development for 6 European General Motor markets as main point of contact
- Responsible for optimization processes
- Project & budget planning and management
- Advise clients (GM markets) on IT and data management solutions
- Advise clients and suppliers on data quality improvements
- Implementing marketing automation
- Training junior CSM's
- Results: * Implementation completely automated multinational / multilingual lifecycle campaign for General Motors with optimal processes * email marketing programs with yearly > 1 million client contacts
PRO TIP
Check the Service Manager job description for inspiration. Look for similarities between your employer’s values and your experience.
Action Verbs for your Service Manager Resume
At Enhancv, we went through countless Service Manager resumes and uncovered which are the unique words people use to spice up their resumes. Forget about buzzwords - use these power words instead to make your experience section shine.
Recommended reads:
Service Manager Resume Skills’ Tips & Tricks to Impress Recruiters
Resume Skills Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Skills for your Service Manager resume
HARD SKILLS
- Jira
- Project Management
- MS Office
- CRM
- Negotiation
- Strategic Planning
SOFT SKILLS
- Communication
- Attentions to details
- Creativity
- Empathy
- Problem Solving
- Listening
PRO TIP
Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.
Recommended reads:
Service Manager Resume Header: Tips, Red Flags, and Best Practices
CHECKLIST For Your Service Manager Resume Header
- Your name and surname in a legible and larger resume font
- The job title you’re applying for or your current job title as a subheading to your name
- Link to your portfolio or online profile, such as LinkedIn
- Address (City and State for the US; just your city for rest of the world)
- Email address
- Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)
Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:
- first.last@gmail.com
- last.first@gmail.com
- firstlast@gmail.com
- f.last@gmail.com
- first.l@gmail.com
Recommended reads:
PRO TIP
Some companies, states, and countries have policies about identifying information like photos on your Service Manager resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.
Service Manager Resume Summary Best Practices
Checklist: What to include in your Service Manager resume summary:
- Years of experience;
- Highlight top 3 skills and proficiencies;
- One big professional accomplishment you’re most proud of, that you can tie with the aforementioned skills;
- Use short, direct sentences - but no more than three - to keep the HRs interested.
Resume Summary Formula:
Resume Summary Formula:
[Adjective] [job title] with [number] years of experience in [industry], a proven ability to [relevant, measurable skills], and a strong background in [relevant context of your work experience] seeks a position as [the job title you’re applying for].
PRO TIP
Read the job description carefully and understand what the hiring company is exactly looking for. After that, write your summary accordingly while highlighting your potential and ability to be the best at that job.
Recommended reads:
Listing Your Education, Certifications and Courses
Resume Education Section Checklist:
- Ensure your hard skills section (including technologies) are exactly matching the job description.
- Don’t simply list your soft skills. Apply the “show, don’t tell” principle - let your job achievements speak for themselves.
- Find a way to showcase your skills beyond the skills section.
- Your resume’s skill section is important to ATS systems - so don’t skip it.
Top Certifications for your Service Manager resume
SD0-302 - Service Desk Manager Qualification Practice Exams
4 Practice Exams with 230+ Unique Questions from SD0-302 - Service Desk Manager Qualification Certification Exam
Learning Path: Managing Infrastructures with Microsoft SCOM
Get well-versed with infrastructure monitoring and advanced SCOM functionalities, and implement it for your organization
Customer Service Training
Learn the basics of customer service its practical application by taking this customer service course.
Practice Test for Service Desk Manager Qualification SD0-302
Enhance Your Skills
SDI SERVICE DESK MANAGER QUALIFICATION (SDM) practice exams
Pass the SD0-302 certification on the first attempt. 136 questions
Recommended reads:
PRO TIP
There are dozens of certifications that you can claim as a Service Manager. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.
Service Manager Resume: Additional Writing & Formatting Tips
There are three basic resume formats you can choose from:
- Reverse-chronological resume format;
- Functional resume format;
- Hybrid (or Combination) resume format;
The most optimal format for your particular case will depend on your years of experience, as well as whether you’re switching industries or not.
Reverse chronological resumes are best suited for experienced individuals who are sticking to their industry. The experience section takes a central place, and its bullets contain your responsibilities and achievements, coupled with numbers and results.
Functional resumes are used by less experienced jobseekers or career changers. Note that it’s not a format that recruiters prefer, as most are used to the classic chronological alignment. Instead of a list of job titles, functional resumes focus on your skills, and through what experiences you gained them.
Hybrid resumes are great for both experienced and entry-level candidates, as well as career changers. They combine the best of both worlds - most often in a double column format, where one side of the content is focused on your experience, whereas the other - on your skills, strengths, and proudest moments.
Service Manager Resume Summary best practices
Here are more resume tips regarding your layout and style:
- Clear and legible 12p resume font size;
- Use 10’’ resume margins - that’s default for a great resume design;
- Use a one-page template resume length if you’ve got less than 10 years of experience; otherwise, opt for a two-page resume;
- Save your resume as PDF before sending it to the recruiter.
To take it a step further, check out how your resume can stand out without leaning too much on the creative side.
Recommended reads:
PRO TIP
Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Service Manager resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.
Other sections to include in your resume
Depending on the type of company (corporation or start-up; innovative or traditional), job seniority level and your location, you may want to include more sections to your Service Manager resume:
Service Manager Resume: How to Make Yours More Creative & Stand Out
When you send your resume to a potential employer, chances are it's the fiftieth one they've seen that day. That's why you need to make your Service Manager resume stand out for the right reasons. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems like a genuine person and not a robot. Do this by including your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
What Makes a Great Service Manager Resume: Key Takeaways
- Choose a resume layout that sends the right message across and fits your current career situation;
- Create a resume header that shows your desired job title, and easy to find contact numbers;
- Be specific about your experience, accomplishments and future goals in your summary;
- Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
- List soft skills backed by examples;
- Add all of your technical skills and certifications that you have and match the job description;
- Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.
Volen Vulkov
8 minute read
Updated on 2022-03-25
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