Operations Manager Resume Example and guide for 2019

Business Management and Leadership
Office and Administration

Welcome to the best guide and operations manager resume example out there. It will help you create a resume for your next career move, it will help you outline which skills and experience are the most important in 2019, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. Quantify results to convey the scope and significance of your work and create an operations manager resume nobody can overlook. Here’s a list of what else we’ll cover in this operations manager resume guide.

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Maxwell Ashton
Senior Service Delivery Manager | Senior Vendor Operations Manager Europe | Procurement Manager | Customer Service Manager APAC
+359 88 888 8888
help@enhancv.com
www.linkedin.com/in/maxwellashton/
Auckland, New Zealand
Who am i
WHO IS MAX ASHTON? I am a senior service delivery manager with international experience managing 11+ countries within the APAC and EMEA regions, with responsibility managing a 300-500 FTE sized operation, with a >$6 million budget. A call centre manager and BPO expert, I have extensive experience in procurement space, from vendor management, finance and service/supply. The vendors I managed were in locations including Morocco, Malaysia, the Philippines, Albania, Romania, Suriname and more. My experience also includes global travel to present weekly/monthly/quarterly business reviews to a C-suite level audience in a $2 billion dollar company. WHAT DOES THAT MEAN? A customer-centric professional with a passion for sales. I leverage my interpersonal and people management skills to optimise operations and transform cost-centres into rev-gen departments. HOW? I am driven by seeing client and business satisfaction scores skyrocket in customer satisfaction, acquisition and engagement. My management style is to foster a positive, hard-working environment that enables my direct reports and partners to succeed with me. WHAT'S NEXT? With experience in senior management roles, my mid-long term goal is General Manager/Director level. To compliment my existing business experience, I am now seeking new opportunities in sales that leverage my experience in the procurement space.
Projects
Cost Optimisation Initiative - Turn off the Lights!
10/2017 - 12/2017
Europe
Created framework to identify financial management inefficiencies.
Saved >$300k in Q4 2017 through application of my framework.
Customer Engagement Strategy - Quick Fix Policy
02/2016
APAC
Created new customer operations strategy to increase customer purchase frequency and improve customer satisfaction.
Achieved highest customer purchase frequency within APAC.
Achieved highest customer satisfaction score globally from Australia and Hong Kong, policy then expanded to EMEA region.
Client Satisfaction - Root Cause CSAT
03/2018
Europe
Deployed a new project management framework to analyse and identify root cause problems of dissatisfied customers in Spain.
Week on week strategy sessions with Madrid team and Bogota vendor.
Identified root cause problems such as policy ambiguity, out of date procedures and lack of documentation.
In <2 months deployed 4 initiatives, resulting in Spain's highest customer satisfaction score ever.
Recognised by Business Operations VP, handed over framework to be rolled out to all EMEA region pre-resignation.
Industry Expertise
BPO Procurement Management
Call Centre Management

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5 Best components of an Operations Manager Resume:

  • Experience relevant to the job you’re applying for
  • The right skills for the job (based on the posting)
  • Quantifiable achievements (e.g. Completed 6 weeks of classroom and clinical simulation training)
  • Examples of what makes you unique (What a day in your life looks like or your favorite books)
  • What you’re most proud of (displayed creatively)

Operations Manager resume experience section best practices

What every operations manager resume needs to include is a strong list of professionally presented experience. Let’s take a look at how to do that.

Be Specific!

The rule of a thumb when writing your operations manager resume experience section is to be specific and show, rather than tell. Keep your bullets simple, short and straight to the point. In each bullet of your experience section mention the impact you had in your previous positions. Make sure every point is accompanied with a concrete example. So don’t just say you’re great with customers, demonstrate it.
Resume Strengths Example

Not just logical, but chronological too!

The next step towards an experience section that rocks is to start selecting which experience to include in your operations manager resume and how to order it. It's best to keep it chronological, start from the most recent position and continue further down. Also, carefully curate what experience you show. It's best to keep only the experience which is relevant for the company or job you're currently applying for.

What's the average experience on resumes VS job description for an Operations Manager?

After we reviewed 114,000 resume examples and job offers it appeared that an average experience for an operations manager job required by employers is 4.1 years. But experience which appears on operations manager resumes is around 1.6 years, making operations managers slightly underqualified. Don't let this discourage you, though. Often, resumes which are impact oriented have a higher chance than resumes with more experience which are vague. Just follow our advice and you'll be good to go.

Average Experience On Resumes vs Job Offers

1yr6mo
avg. experience on resumes
vs.
4yrs1mo
avg. experience on job offers

 Source: enhancv.com

Resume Experience Example

Best skills for an Operations Manager resume

3 steps to follow when adding skills to your Operations Manager resume
  • List all the soft and hard skills you believe you have in one place.
  • Check which skills the employer requires for the operations manager position you want and write them down.
  • See which skills correlate, and those are the ones your operations manager resume needs to feature.
List of the top 5 skills for resume:
  • logistics
  • operations
  • training
  • customer service
  • inventory control

Top 5 Skills On Resumes vs Job Offers

 Source: enhancv.com

Cause and Effect - Tell them how you made a difference!

Simply put, nobody likes overused buzzwords. Your potential employer has surely read a thousand times about how someone managed or optimized something without any concrete numbers to back it up. The resume skills that aren’t quantified get ignored or can even count against you. Again, the solution is to focus on concrete numbers which demonstrate your impact as an operations manager. So instead of “improved sales” write “Improved overall sales by 35% within 6 months.” Those kinds of resume action words really stand out and leave a strong impression.
Resume Skills Example

Unique content ideas for an Operations Manager resume

The competition in every job market is high. That's why you need to make your operations manager resume stand out with the right content. That means showing your personality, not just your professional experience. Employers are far more likely to remember a candidate who seems genuine and real, rather than a list of previous jobs. Include your passions (which is also a great place to demonstrate skills on a resume), share your favorite books, or even what your usual day looks like.
Unique Resume Example

Tell them what you’re proud of!

As an operations manager, the Most Proud Of section can help you show not only why you'd be a perfect fit for the company, but also your top strengths. You can share a point about overcoming hardship or learning an important life lesson. Either way, this is one of the best places to make your operations manager resume really stand out.
Make your resume stand out
Even with the help of an operations manager resume template (or an operations manager resume example) writing one for yourself can be overwhelming and hard. We hope our guide made the process easier and you managed to create a resume that shows your professional and personal experience in a compelling way.

Trying to land an interview? Check out more winning resume examples for inspiration.

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