IT Support Resume Example and guide for 2019

Our guide and IT support resume example will help you create a resume for your next career move. It will help you outline which skills and experience is the most important in 2019, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. Quantify results to convey the scope and significance of your work and create an IT support resume nobody can overlook. Here’s a list of what else we’ll cover in this network engineer resume guide.

See resume example
Zivkovic Lídia
+359 88 888 8888
help@enhancv.com
LinkedIn.com/in/lidiazivkovic
Budapest, Hungary
Education
BEc (Bachelor of Economics)EDUCONS University
Experience
Service Desk AnalystTata Consultancy Services
01/2018 - Ongoing
Budapest, Hungary
Level 1.5 agent and account trainer
Assistant ProfessorCore Energetics and Core Development
09/2012 - Ongoing
Budapest, Hungary / Belgrade, Serbia
Body-psychotherapy therapist, Assistant Professor in the Belgrade based therapist class led by dr. Walid Daw
Project Manager and Marketing SpecialistMagyar Szó Lapkiadó Kft.
04/2010 - 12/2017
Novi Sad, Serbia
Magyar Szó is the only Hungarian daily in Serbia, established in 1944.
Project management and coordination: implementation, design and accounting of international projects
Modernization of the ‘Magyar Szó’ brand, defining and implementing a long term marketing and branding strategy
Purchasing manager (End-to-end)
Support EngineerControl Esc Ltd., London
2009 - 2010
Novi Sad Branch Office, Serbia
IT Support and Consultancy
Windows Server 2003, 2007, 2008 / Exchange Server 2003, 2007, 2010
Active Directory, Blackberry Server
System AdministratorOutsourcing Systems
2008 - 2009
Novi Sad Branch Office, Serbia
Languages
EnglishProficient
HungarianNative
SerbianNative
Projects
Magyar Szó daily newspaper headquarters renovation in Novi Sad / Hybrid printing machine system investment
2016 - 2018
Novi Sad, Serbia
Managing and coordinating the two projects between the Hungarian Government, Bethlen Gábor fund manager, The Hungarian National Council in Serbia and Magyar Szó Lapkiadó Kft.
Strengths
Driven by challenges
Strong communication skills
Persistent in finding solutions
Passionate and willing to take initiative
Slackware Linux user since 8.0

Start your resume now for FREE.

It's easy!

No credit card required.

5 Best components of a IT Support Resume:

  • Experience relevant to the job you’re applying for
  • The right skills for the job (based on the posting)
  • Quantifiable achievements (Increased sales by 25% within a month)
  • Examples of what makes you unique (Your usual day or your favorite books)
  • What you’re most proud of (displayed creatively)
What are the biggest challenges that you face while building your resume?

We recently collected information from over 100,000+ job seekers to find what challenges they face while crafting the perfect resume. Hit “Submit” to reveal the results

How to write the experience section for an IT Support resume?

What every IT support resume needs to include is a strong list of professionally presented experience. Let’s take a look at how to do that.

Be Specific!

When writing your IT support experience section, remember that it's more important to show than just tell. Make each bullet point of your IT support resume experience section count, mentioning the impact you had in your previous positions. Make sure every point comes together with a concrete example. So don’t just say you’re great at customer support, demonstrate it.
Resume Strengths Example

Not just logical, but chronological too!

We already covered that your experience needs to be impact-oriented. The next step is start selecting which experience to include in your IT support resume and how to order it. It's best to keep it chronological. That means starting from the most recent position and continue further down. Also, carefully curate what experience you show (don’t just overwhelm the reader with everything you’ve ever done). The key here is to make tough choices and only include what a recruiter wants to see.

What's the average experience on resumes VS job description for an IT Support?

After comparing 114,000 resume examples and job offers, it appeared that an average IT Support resume includes over 6 months more experience than an average job description requires. It's a great sign but if you come across as overqualified to a potential employer, you might loose your chances. The rule of a thumb is to tailor your resume to the job description and only leave the relevant experience in.

Average Experience On Resumes vs Job Offers

2yrs11mo
avg. experience on resumes
vs.
2yrs2mo
avg. experience on job offers

 Source: enhancv.com

Resume Experience Example

Best skills for an IT Support resume

3 steps to follow when adding skills to your IT Support resume
  • List all the soft and hard skills you have in one place.
  • Check the job description for an IT support and write all the skills mentioned in it down too.
  • See which skills correlate, and those are the ones your IT support resume needs to feature.
List of the top 5 skills for resume:
  • active directory
  • desktop support
  • help desk
  • service desk
  • customer service

Top 5 Skills On Resumes vs Job Offers

 Source: enhancv.com

Cause and Effect - Tell them how you made a difference!

Simply put, nobody likes overused buzzwords. Hiring managers read about how someone managed, improved, or optimized something without any concrete numbers to back it up a thousand times. The result? Well, these resume skills that aren’t quantified get ignored or even count against you. Again, the solution is to focus on concrete numbers which demonstrate your impact as an IT support. So instead of “improved sales” write “Improved overall sales by 35% within 6 months.” Those kinds of resume action words really stand out and leave a strong impression.
Resume Skills Example

Unique content ideas for an IT Support resume

Recruiters and hiring managers read hundreds of resumes every day. That's why you need to make your IT support resume point out your best qualities. Adding your personality, not just your professional experience, can do the trick. Recruiters and hiring managers are far more likely to remember you, if you seem like a genuine person and not a robot. Do this by including your passions, share your favorite books, or even the words you live by.
Unique Resume Example

Tell them what you’re proud of!

In your Most Proud Of section you can include something interesting about yourself, show where your true strengths are. You can share a story about overcoming hardship, learning an important life lesson, or just a triumph you had that means a lot to you. Either way, this is one of the best places to make your IT support resume really stand out.
Make your resume stand out
Writing a resume can feel quite overwhelming. We hope our guide for an IT Support resume will help you write a resume to be proud of in 2019.

Trying to land an interview? Check out more winning resume examples for inspiration.

Looking to build your own IT Support resume?

Enhancv is a simple tool for building eye-catching resumes that stand out and get results.
Variety of custom sections
Hassle-free templates
Easy edits
Memorable design
Content suggestions
Try free for 7 days
Learn from people who have succeeded in their job hunt

Get more inspiration

No spam, just information that will help you build a resume that makes you feel relevant and well represented.