Helpdesk Resume Samples, Templates and Guide for 2020

Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2020-01-09

An Helpdesk resume has to go beyond the basic certifications employers expect. You need to demonstrate that you can have an impact in your roles and are a good culture fit. This means carefully studying the job and the company offering it before crafting a resume that fits it perfectly.

Wayne Allen
help@enhancv.com
Amman
Experience
Helpdesk TraineeKeeling Group
2018 - Ongoing
Amman
Keeling Group is an IT Firm with futuristic vision, established to provide world class solutions and professional services in the region.
Provided Helpdesk support for Facilicom services for 15 locations
Promoted manager after 9 months in the team.
IT Helpdesk ManagerBorer Ltd
2016 - 2018
Amman
Borer Ltd is the largest restaurant operator in Latin America of leading brands in the quick service, coffee shop, casual dining and family dining segments.
Managed hardware deployment project when our call center workforce expanded by 400%.
Supported 700 plus applications
Produced and implemented a plan to upgrade from OS X 10.5 to 10.7
IT Helpdesk ManagerBouchard
2015 - 2016
Amman
Bouchard is the largest restaurant operator in Latin America of leading brands in the quick service, coffee shop, casual dining and family dining segments.
Delivered approximately 3 months of training in one year.
Assisted with High Call Volume, ranging over 1000 daily calls Supporting Investment Bankers
Completed CII R01 exam
Improved the Helpdesk’s ticket closure rate 300% in first six months
Business Analyst Junior/Infrastructure HelpdeskRolfson
2011 - 2015
Amman
Rolfson is a wholly owned subsidiary of Davide Campari-Milano S.p.A., a major player in the global beverage sector.
Provided Helpdesk support for Facilicom services for 15 locations
Managed our 1000+ users in Active Directory
Developed an SMS appointment reminder system for students, lowering no-show rate by 3%
Certification
IELTSBritish Council in Pakistan
Training of Customer ServicesAbacus Consulting
Product & System TrainingEnterprise, Postpaid & Fixed Services From DU Head Office
Passions
Hash Tag Kids
Guide young kids for the jobs of tomorrow through mentoring
Sports
Amateur Pool Player
Foodie
Biryani, favorite food
Technologies
Soft Skills
Results-drivenPragmaticSelf-starterRequirements gatheringWireframingProblem solverRoadmappingGlobal team leaderStakeholder mgmt.
Hard Skills/Technologies
Aha!JIRAConfluenceScrumAgileSharePointC# .NETMS OfficeMS ProjectKanbanHTML/CSSCogito StudioBasic SQL

Of course every resume might vary based on the person or the job. It’s important to determine where your strengths are and what information you want to get across to the reader first.

Helpdesk Resume Certificate Examples

Certification
IELTSBritish Council in Pakistan
RIGHT

Helpdesk Resume Passion Examples

Passions
Hash Tag Kids
Guide young kids for the jobs of tomorrow through mentoring
RIGHT

Helpdesk Resume Technology Examples

Technologies
Soft Skills
Results-drivenPragmaticSelf-starterRequirements gatheringWireframingProblem solverRoadmappingGlobal team leaderStakeholder mgmt.
RIGHT

Check out ourresume skills page for more actionable tips.

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