Customer Support Resume Example and guide for 2019

When it comes to hiring for Customer Support, the competition is higher than ever. To get a Customer Support job in 2019, you need a resume which stands out. Our guide will help you choose the right skills, describe your experience in a tangible way, and you'll also find a Customer Support resume example approved by hiring managers around the world.

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Siawash Emami
curriculum vitae
+359 88 888 8888
September 12, 1984, Tehran, Iran
G7 10, 68159 Mannheim, Germany
S/4HANA Cloud Customer Success Manager SAP SE
St. Leon-Rot, Germany
Company Description
Providing success and knowledge resources to S/4HANA Cloud customers as part of their Preferred Success Subscription
Enabling S/4HC customers to optimize their software experience throughout the product lifecycle
Providing technical support and safeguarding the customer's investment
Acting as a product expert during the implementation process through providing answers concerning process and implementation relevant
Analyzing customer data to identify usage gaps and to propose best practices
Commodity Management Presales AdvisorSAP Germany
04/2016 - 05/2017
Walldorf, Germany
Company Description
Deliver mesmerizing Commodity Management demos to customers challenged by typical issues in the commodity management realm, such as: complex commodity pricing, position reporting, mark-to-market calculations and traders' profit & loss analytics.
Commodity Management Process ConsultantSAP Germany
03/2015 - 05/2016
Walldorf, Germany
Involved in 2 implementation projects (see projects section) and various Presales activities which ultimately were converted into license and implementation deals
Delivered multiple SAP Commodity Management trainings to both customers and internal and external consultants
Expert in complex commodity pricing; specifically for Oil & Gas
EnglishBusiness fluent
Implementation Project
01/2016 - 05/2016
Mechelen, Belgium
Commodity Pricing
Commodity Pricing Expert Consultant for a chemical company during the blueprint of SAP Commodity Management solution
Blueprint Project
06/2015 - 09/2016
Vienna, Austria
Master Data Concept
Responsible Consultant for the Commodity master data concept of an implementation project of SAP Agricultural Commodity Management solution
Business (Marketing), BAUniversity of Applied Sciences of Ludwigshafen, Germany
02/2007 - 08/2010

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5 Best components of a Customer Support Resume:

  • Experience relevant to the job you’re applying for
  • The right skills for the job (based on the posting)
  • Quantifiable achievements (Increased sales by 20% within 3 months)
  • Examples of what makes you unique (What a day in your life looks like or your favorite books)
  • What you’re most proud of (displayed creatively)
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Customer Support resume experience section best practices

What every customer support resume needs to include is a strong list of professionally presented experience. Let’s take a look at how to do that.

Be Specific!

What do employers look at first when they get your resume? The experience section! So keep in mind that the rule of a thumb is to show rather than tell. Make each bullet point of your customer support experience section count, mentioning the impact you had in your previous positions. Make sure every point is accompanied with a concrete example and action verbs. So don’t just say you’re great at writing, demonstrate it.
Resume Strengths Example

Not just logical, but chronological too!

There are a couple of things to keep in mind when writing your experience section. As we already said, one of the key things is to be as specific as possible and quantify your bullets in the experience section. The next step is to start selecting which experience to include in your customer support resume and how to order it. It's best to keep it chronological. That means starting from the most recent position and continue further down. Also, carefully select what experience you write down, and don't share everything you’ve ever done. The key here is to include only what a recruiter wants to see.

What's the average experience on resumes VS job description for a Customer Support?

As you can see, the experience required by employers for a customer support job and the experience found in customer support resumes is well balanced. Still, you'd need stand out during your job search. Follow our guide and advice on how to write the best inside customer support resume employers have ever seen.

Average Experience On Resumes vs Job Offers

avg. experience on resumes
avg. experience on job offers


Resume Experience Example

Best skills for a Customer Support resume

3 steps to follow when adding skills to your Customer Support resume
  • List all the soft and hard skills you believe you have in one place.
  • Check which skills the employer requires for the customer support position you want and write them down.
  • See which skills correlate, and those are the ones your customer support resume needs to feature.
List of the top 5 skills for resume:
  • customer service
  • call center
  • customer care
  • help desk
  • desktop support

Top 5 Skills On Resumes vs Job Offers


Cause and Effect - Tell them how you made a difference!

Imagine you're at an interview. They ask you a question: What difference did you make in your previous company? The truth is, majority of potential employers ask this. And if you put the answer in your customer support resume, you'll be ahead of other applicants. Also, try to leave out all the buzzwords and only use sentences that really matter and make a difference in your customer support resume. Otherwise you'll be risking looking just like any other average candidate.
Resume Skills Example

Unique content ideas for a Customer Support resume

Most recruiters read dozens (if not hundreds) of resumes a day. You need to make your customer support resume stand out for the right reasons. That means showing who you are as a person, not just a professional. Recruiters and hiring managers are far more likely to remember a candidate who seems like genuine person and not just a list of previous jobs and duties. Do this by including a link to a compelling personal website, talk about your passions, or even share your favorite books.
Unique Resume Example

Tell them what you’re proud of!

Yet another fantastic section to really show you're a strong candidate. Include something interesting about yourself, show where your true passions are. You can share a story about overcoming hardship, learning an important lesson, or just a triumph you had that means a lot to you. Either way, this is one of the best places to make your customer support resume really stand out.
Make your resume stand out
Now you know how to write a Customer Support resume that leaves an impression on a potential employer. Let us know when you get the job you love!

Trying to land an interview? Check out more winning resume examples for inspiration.

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