Professional Customer Care Resume Examples & Guide for 2020

Professional Customer Care Resume Examples & Guide for 2020

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Professional Customer Care Resume Examples & Guide for 2020

Volen Vulkov Avatar
Volen Vulkov
8 minute read
Updated on 2020-01-30

An Customer Care resume has to go beyond the basic certifications employers expect. You need to demonstrate that you can have an impact in your roles and are a good culture fit. This means carefully studying the job and the company offering it before crafting a resume that fits it perfectly.

Melanie Lloyd
+359 88 888 8888
help@enhancv.com
2501 S Price Rd Ste 201, Chandler AZ 85286
Experience
Customer Care Advocate
Wyman Ltd2017 - Ongoing
2501 S Price Rd Ste 201, Chandler AZ 85286
Wyman Ltd is a regional parcel carrier specializing in next-day and two-day delivery.
Generated business of more than 1.5 cr in FY 17-18.
Achieved the highest sales target for 3 consecutive quarters
Reduced payment cycle time to 30 Days
Customer Care Advisor
Padberg2013 - 2017
2501 S Price Rd Ste 201, Chandler AZ 85286
Padberg is a global fashion destination for 20-somethings. We sell cutting-edge fashion and offer a wide variety of fashion-related content.
Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
Received an average 85% customer satisfaction rating consistently, 15% higher than department average
After 7 months i got promoted in Sales as a Sales Executive
Guidance and supervision of 20-30 call operators per shift in a blended environment.
Customer Care Specialist
Boyle Ltd2011 - 2013
2501 S Price Rd Ste 201, Chandler AZ 85286
Boyle Ltd is the e-commerce company of Triboo that realizes and manages electronic commerce and digital strategy of prestigious brands in different markets, with an integrated range of services including software development, logistics and order management, marketing , store management and customer care
Owned operating budget of $150m (reduced from $170m).
After 1 year i got Promoted as Sales Team Couch in Sales Department.
Total number of calls handled exceeds 10,000+
Customer Care Associate
Gerhold2010 - 2011
2501 S Price Rd Ste 201, Chandler AZ 85286
Gerhold is a nationwide chain of retail outlets for communication products and services of the Reliance – ADA Group.
What did you achieve in this role?
Education
Bachelor of Arts (BA) in Fashion BusinessGlasgow Caledonian University
2004 - Ongoing
2501 S Price Rd Ste 201, Chandler AZ 85286
GPA3.6 / 6
Thesis: An investigation into whether online banner advertising prompts impulse buying of apparel by stimulating hedonic or utilitarian motivations for generation Y female consumers (aged 18-28 years)
Degree in Psychology and Educational ScienceUNIVERSITY OF BUCHAREST
2001 - 2004
GPA6 / 6
Industry Expertise
Leadership
Microsoft Office
Salesforce

Check out our full guide on how to review your resume for additional tips.

Of course every resume might vary based on the person or the job. It’s important to determine where your strengths are and what information you want to get across to the reader first.

Here’s how to include skills for Customer Care resume

  • Microsoft Office
  • Excel
  • MS Office
  • Salesforce
  • Teamwork
  • CRM
  • Microsoft Excel

What phrases to use in my Customer Care resume skills

How to use Microsoft Office in your Customer Care resume:

Providing Level 1 support to the students at NTEC which included support for Microsoft Windows, Mac, Microsoft Office, Wifi connectivity problem, desktop and printer issues.

How to use Excel in your Customer Care resume:

Conduct activities towards improving Focus & attention, Customer service, Internal communications, Process improvement, Problem solving, Teamwork and emphasizing Excellence.

How to use MS Office in your Customer Care resume:

Involved during the implementation stage and got to know and understand in depth the customer's business needs and requirements. One of my main strengths is the use of MS office tools and Maersk's internal systems, contributing to efficient visibility and monitoring controls for main Client Amcor.

How to use Salesforce in your Customer Care resume:

Piloter le portefeuille clients Benelux/ Europe du Nord, Europe de l'Est B2B et B2C Faire parvenir des devis et offres pour voyages en groupe. Effectuer les réservations dans l'outil CRM Salesforce Futilement des billets ( facturation, émission et envoi des billets) Gérer les interfaces avec le département finance, demande de création clients) Réconciliations mensuelles

How to use Teamwork in your Customer Care resume:

Worked to create an environment of excellent sales and service culture, a great guest experience, as well as creating and fostering a deep sense of teamwork and heighten staff morale through the entire company.

How to use CRM in your Customer Care resume:

Realisierung der vereinbarten Flottenverkaufsziele durch den Aufbau und die Umsetzung einer effizienten CRM-Strategie

How to use Loyal in your Customer Care resume:

Relaunched the loyalty Program with a new name and new relationship management company 'TLC'.

* Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com. Use this Customer Care resume sample as a base to create a unique resume for yourself.

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